TUTOR HANDBOOK
Table of Contents
Literacy Overview
Literacy Defined .......................................................................................................4
Consequences of Low Literacy .................................................................................4
Causes of Low Literacy .............................................................................................4
Literacy for Life
Mission Statement......................................................................................................5
Program History .........................................................................................................5
ABE and EL/Civics Programs ...................................................................................5
Learners......................................................................................................................6
Volunteers .................................................................................................................6
Tutors ........................................................................................................................6
Computer-Assisted Learning Lab (CALL) ................................................................7
Program Policies ...............................................................................................................7
Code of Ethics ...........................................................................................................8
Program Logistics
Parking .......................................................................................................................9
©
Copyright 2012 by Literacy for Life. All rights reserved.
Inclement Weather .....................................................................................................9
Childcare and Transportation .....................................................................................9
Learner Expectations ......................................................................................................9
Tutor Expectations
Communication ..........................................................................................................10
Record Keeping .........................................................................................................10
“Let’s Celebrate” ......................................................................................................11
Progress Reports and Exiting Tutor Reports ............................................................11
Tutor Training ...........................................................................................................10
Time Commitment ....................................................................................................11
Dress Code ................................................................................................................12
Volunteer Bill of Rights ..................................................................................................12
Your Right ................................................................................................................13
Your Responsibility .................................................................................................13
Social Services
............................................................................................................................ 14
Program Hours
........................................................................................................................... 17
Program Calendar .....................................................................................................................17
Staff ......................................................................................................................................17
©
Copyright 2012 by Literacy for Life. All rights reserved.
Literacy Overview
Literacy Defined
Literacy is
“an individual’s ability to read, write, speak in English,
compute and solve problems at levels of proficiency necessary to
function on the job, in the family of the individual and in society”.
United States Workforce Investment Act of 1998
Consequences of Low Literacy
A National Assessment of Adult Literacy (NAAL) report from 2003 found that 3,500 adults
in Williamsburg and James City County have “below basic” literacy skills, which means they
can perform, at best, only the most basic and concrete tasks such a filling out a simple,
familiar form. Low literacy skills adversely affect both individuals and society and can
contribute to unemployment or underemployment, poor personal health outcomes, low selfesteem, and a lack of civic engagement.
Causes of Low Literacy
Causes of low literacy skills include interrupted or incomplete education, a family history of
low literacy, learning disabilities, and a lack of exposure to the target language.
©
Copyright 2012 by Literacy for Life. All rights reserved.
Literacy for Life
Mission Statement
“Literacy for Life teaches the literacy skills required for more self-sufficient and meaningful
participation in society through instruction in reading, writing skills, math fundamentals and
computer skills as well as instruction in English for speakers of other languages.”
The program provides customized instruction in reading, writing, and math for native English
speakers, and English Literacy/Civics for non-native English speakers. Instruction in
computer skills and life skills is integrated according to the learner’s needs and goals.
Program History
The Adult Skills Program (ASP) started in 1975 when the college President, Dr. Thomas
Graves, faculty members at the College of William & Mary, and concerned community
members recognized the need for an adult literacy program to provide one-on-one tutoring in
reading for employees of William & Mary. Four years later, ASP became a United Way
agency and opened its doors to adult learners in the community.
Rita Welsh was the first Executive Director who worked for a year without pay during state
funding cutbacks in the 1970s. Upon her untimely death at a young age, the Board decided to
rename the program in her honor.
In 1981, the program moved to the basement of Bryan Hall where it remained until May
2010. From 1981 to 2010, the program grew significantly as it began to serve non-native
English speakers through its English for Speakers of Other Languages (ESOL) program.
During the 1990s, the computer assisted language learning (CALL) lab was expanded and is
now a valuable resource available to all learners. In 2008, Literacy for Life expanded its
services by offering offsite classes in conjunction with local businesses and area nonprofit
agencies.
In May 2010, the program moved into its current location in William & Mary’s School of
Education and formally changed its name to Literacy for Life.
ABE and EL/Civics Programs
Literacy for Life’s learners are enrolled in one of two programs: ABE (Adult Basic
Education, including reading, writing and math) or EL/Civics (English Literacy and Civics).
The ABE program provides one-to-one tutoring and access to educational software and
Internet resources in the Computer-Assisted Learning Lab (CALL).
The EL/Civics program also provides one-to-one tutoring and access to the CALL. In
addition, EL/Civics learners may participate in classes, conversation groups, distance
©
Copyright 2012 by Literacy for Life. All rights reserved.
education, the “Meet Your Neighbor” guest speaker series, and WorldWork activities. These
activities are described in more detail in the EL/Civics supplement to the Tutor Handbook.
Literacy for Life also offers offsite classes in partnership with area nonprofit agencies,
schools, businesses, and correctional facilities.
Learners
Literacy for Life’s learners represent a wide spectrum of ethnic, cultural, socioeconomic, and
educational backgrounds and are motivated to improve their skills by a wide variety of goals.
Some want to obtain their high school equivalency diplomas. Others want to obtain
employment, secure a better job, become a U.S. citizen, obtain a driver’s license, or be able
to help children with homework. Approximately 25% of our learners are native English
speakers and 75% are non-native English speakers.
Learners must be adults (18 years or older) and either live or work in the Greater
Williamsburg area. All potential learners are assessed upon entering Literacy for Life’s
program and must score below a certain threshold in order to qualify for services.
 EL/Civics learners are assessed using BEST Plus (speaking and listening) or BEST
Literacy (reading and writing) and must score below 7 on either assessment.
 ABE learners are assessed using the GAIN (English and math) and must score below
6 on either part of the assessment.
Any learner working toward high school completion is eligible for services, regardless of his
or her assessment score.
Literacy for Life’s “Ability to Benefit” policy stipulates that learners may not be eligible for
services if one or more of the following criteria are met: 60 or more hours of study without
attaining personal goals, formal assessment scores remain constant at the lowest level,
inconsistent attendance, or general absence of discernable progress.
Learners are asked to commit to completing 60+ hours of instruction at a rate of 2+ hours per
week. Those who do not plan to live or work in Williamsburg long enough to complete 60
hours may be ineligible for services.
Learners at Literacy for Life pay a registration fee of $20 to join the program. The purpose of
this fee is to encourage retention, and it is waived if it presents a hardship.
A fee-based Conversational English class is available to English language learners who score
above LFL’s service range on the pre-assessment and/or do not plan to live in the
Williamsburg area long enough to complete 60 hours of instruction.
Learner Incentives
Learners who reach milestones of 12 and 60 hours of instruction receive rewards. At 12
hours, learners receive a book. (This program is in effect for learners who pre-assessed on or
after December 1, 2011.) At 60 hours, learners must complete a post-assessment, at which
©
Copyright 2012 by Literacy for Life. All rights reserved.
time they receive a $25 gift card. (This program is in effect for learners who pre-assessed on
or after January 1, 2011.)
Volunteers
Volunteers are the backbone of our organization and include both community members and
students from the College of William & Mary. More than 200 volunteers provide their
services not only in tutoring, but also in marketing, IT support, public outreach, office
administration, special event planning, etc.
Tutors
To qualify as a tutor, volunteers must be adults who demonstrate a native-like command of
the English language, a patient and caring attitude, flexibility, and a desire to help others.
Beyond that, Literacy for Life will provide all the training that is necessary.
Tutors are expected to commit to a minimum of one year with our program with the
expectation that they will meet with their learners at least once a week, for a total of 90
minutes of instructional time. Learners benefit tremendously from meeting more frequently,
and you are strongly encouraged to meet with your learner two or more times a week if your
schedules allow. Note the learners are expected to commit to 2 hours of instruction per week
and should supplement their tutoring with other services (see the ABE or EL/Civics
supplement for details).
Tutors should plan on donating a minimum of 4 hours per week which includes not only time
spent tutoring, but also time spent preparing for and traveling to tutoring sessions.
The majority of tutoring occurs between individually matched tutor and learner pairs who
meet at Literacy for Life, located in the School of Education at the College of William &
Mary. Occasionally, tutors meet with small groups of learners whose assessment scores
place them at roughly the same skill level. Tutors and learners may choose to meet offsite, as
long as they meet in a public location such as a library, coffee shop, or bookstore.
Tutors also support Literacy for Life’s offsite and onsite classes. These classes are taught by
professional instructors but often include volunteer tutors providing additional support so that
the class can be broken into small groups and instruction can be differentiated.
Computer-Assisted Learning Lab (CALL)
Literacy for Life’s Computer-Assisted Learning Lab is available to learners and tutors
whenever the center is open. Learners are strongly encouraged to supplement their tutoring
sessions with time in the CALL, where their hours are logged as instructional time and count
toward their 60 hour goal. In the CALL, learners may use instructional software, use the
Internet, or practice their general computer skills. Because computer literacy is so important,
tutors are strongly encouraged to assist their learners in improving their computer skills. The
©
Copyright 2012 by Literacy for Life. All rights reserved.
CALL manager offers frequent workshops on the instructional software available to Literacy
for Life’s learners.
Program Policies
Literacy for Life is committed to providing an environment conducive to the learning
process. Consequently, Literacy for Life does not permit:
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disruptive behavior
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smoking
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animals or pets other than service animals
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insufficient attire; shirts and shoes are required
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willful damage to property
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unauthorized use of equipment or property
Violation of the above policy may result in removal from the premises and/or program.
Code of Ethics
All tutors are required to initial and sign a Code of Ethics form to indicate agreement with
the following:
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Tutor Conduct: Tutors play a key role in fostering the educational development of
learners. Therefore, it is important that tutors and learners maintain a relationship of
mutual respect. Tutors will refrain from engaging in behavior with learners which
constitutes verbal, emotional, sexual, or physical harassment or abuse. Tutors
meeting learners offsite will meet in public places. Furthermore, tutors will avoid any
actions that might impair the reputation of Literacy for Life. Finally, tutors agree not
to attend tutoring sessions when they are under the influence of drugs or alcohol.

Confidentiality: Literacy for Life is committed to protecting the privacy and
confidentiality of its learners. Volunteers agree to maintain the confidentiality of
learner information. Failure to comply with this provision will result in dismissal
from the volunteer program.
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Criminal Background Check: Volunteers may be asked to undergo a criminal
background check in order to volunteer for certain positions or activities. Evidence of
a criminal or sex offender history may result in subsequent dismissal from the
volunteer program.

General Release: The nature of volunteer activities in the Literacy for Life Program
may involve related travel, contact with unidentified and/or unfamiliar persons and
Copyright 2012 by Literacy for Life. All rights reserved.
potential risk of bodily injury or damage to property. Knowing this, volunteers
assume full and complete responsibility for any personal injury and/or property
damage sustained or caused during participation as a volunteer. In addition,
volunteers hereby release, hold harmless and covenant not to file suit against Literacy
for Life and any of its employees, volunteers, partners, agents, sponsors, board
members and successors from any and all loss, liability or claims that volunteers may
have arising out of their service as a volunteer.

Media Release (optional): Volunteers agree and consent that Literacy for Life may
use their likeness or any photograph or reproduction (full or partial) thereof, in any
form, style, or color, together with any writing and other advertising media, in
connection therewith, including the use of their name, as Literacy for Life may select.
Volunteers further agree that such photography and/or likeness or voice and the film,
tape, plates, and negatives thereof, shall be and remain Literacy for Life’s exclusive
property. Volunteers further waive any right to inspect or approve of the use of any
such commercial or advertising material.
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Tutor Compensation & Reimbursement: As a volunteer for Literacy for Life, you
will receive no compensation or reimbursement. All hours and resources given to
Literacy for Life are considered a donation.
Program Logistics
Parking
Parking Services at William and Mary provides parking passes to LFL’s volunteers. Be sure
to ask for one at our reception desk. With this pass displayed on your dashboard, you may
park in designated School of Education lots. Please note that passes have expiration dates and
need to be replaced periodically. If you do not have a pass, we suggest parking along Mount
Vernon Avenue, which is public street parking.
Inclement Weather
Literacy for Life will follow the decisions of the College of William & Mary concerning
inclement weather closings. Information about weather-related closings can be found on the
College’s website at www.wm.edu or by calling 221-1766.
If at any time you feel it is unsafe to travel, please contact Literacy for Life and a staff
member will notify your learner.
Childcare and Transportation
Unfortunately, many of Literacy for Life’s learners struggle with childcare and
transportation, but LFL is unable to provide these services to learners.
©
Copyright 2012 by Literacy for Life. All rights reserved.
Literacy for Life does not allow children to attend sessions because of space constraints and
the potential for disruption. If a learner brings children to a session, we ask that the pair meet
elsewhere in the building, such as the lobby, coffee shop, or back patio. When childcare is a
regular problem, some pairs choose to meet at the public library, where the children can do
homework or use the books and computers during the session.
Williamsburg Area Transportation has bus stops convenient to the School of Education. The
green line stops directly in front of the building. The outbound red line stops on Treyburn
Drive, near the intersection with Monticello Avenue. The blue line stops two blocks away at
Monticello Shopping Center on Richmond Road.
Learner Expectations
Learners at Literacy for Life receive a handbook which explains Literacy for Life’s policies
as well as learner rights and responsibilities. Tutors are strongly encouraged to read the
Learner Handbook and to review it with each new learner.
Perhaps the most important policies have to do with attendance. Learner gains can only be
achieved if learners are committed to regularly attending their tutoring sessions. Upon
entering the LFL program, learners receive a handbook which states that excessive absences
will lead to dismissal from our program.
An unexcused absence is defined as one in which a learner does not appear for an agreed
upon tutoring session without calling LFL or their tutor at least one hour prior to their
meeting time. If a learner has three unexcused absences in a three month period, LFL
reserves the right to dissolve the tutor-learner pair in order to reassign the tutor to another
learner.
A learner whose match has been dissolved will be given the opportunity to work
independently in the computer lab and will be placed at the bottom of the waiting list.
Tutor Expectations
Communication
Clear and open communication is the key to any successful relationship. LFL staff
communicate with tutors through a variety of means including an e-newsletter, periodic
emails, phone calls, and signs posted in the learning center. Because we use email for
important announcements and distribution of the newsletter, LFL requires that tutors
maintain an email account that is checked regularly. It is the tutor’s responsibility to notify
©
Copyright 2012 by Literacy for Life. All rights reserved.
LFL staff regarding problems such as learner absences, personality conflicts, uncertainty
about resources or tutoring strategies, etc.
LFL does not give out tutor or learner contact information without express permission. If you
feel comfortable exchanging phone numbers or email addresses with your learner, feel free to
do so. Otherwise, the LFL receptionist is happy to relay messages as needed.
Record Keeping
In order to continue to maintain accurate data, it is vital that our organization has documented
proof of both tutor and learner hours. Volunteers are expected to record their tutoring,
preparation and travel times on a weekly basis. Tutors who come to the center should record
their hours using the computer at the reception desk. A staff member can help you. Tutors
who meet offsite can call or email the office with their hours. A staff member will follow up
with any tutors not recording any hours during a particular month, to find out if there are any
problems that need to be addressed.
“Let’s Celebrate!”
It is essential that we document our learners’ progress, providing evidence to excite the
community about our work and to secure additional funding. If you become aware of a
learner’s specific achievement, please submit a “Let’s Celebrate!” form (provided in each
tutoring carrel) to any staff member. These learner achievements are recorded in our database
and are listed (anonymously) on the “Let’s Celebrate!” board in the reception area.
Examples of learner achievements include but are not limited to:
registering to vote
reading aloud to a child
opening a bank account
obtaining a new job
volunteering in the community
filling out an application
receiving a promotion or recognition at work
receiving a driver’s license
passing the GED exam
applying for a library card
becoming a citizen
leaving public assistance
Progress Reports and Exiting Tutor Reports
Approximately twice a year, you and your learner will be asked to complete a progress
report. This is an opportunity to tell the staff how things are going, to make suggestions about
the program, and to document your learner’s achievements. Please complete your progress
report, assist your learner as needed in completing his or her part, and submit them to the
Program Manager.
Similarly, if the time comes when you leave the program or choose to be re-matched, you
will be asked to complete an Exiting Tutor Report. Please do so, as the information on the
report is valuable for the learner’s next tutor.
©
Copyright 2012 by Literacy for Life. All rights reserved.
Tutor Training
Literacy for Life requires new tutors to attend 12 hours of training, which includes a general
orientation, an orientation to the CALL, an online training module, a Start-Up workshop, and
a Just in Time workshop specific to the ABE or EL/Civics program. After that, Literacy for
Life provides frequent opportunities for in-service training, and tutors are strongly
encouraged to take advantage of these offerings. Examples of topics include strategies for
improving the pronunciation of ESOL learners, strategies for teaching writing, or strategies
for tutoring individuals who have learning difficulties. Tutors are encouraged to request
training topics or to offer to lead workshops if they have expertise related to our program.
LFL also offers “Tutor Roundtables,” which are unmoderated opportunities for tutors to get
together to share problems and suggestions.
Time Commitment
Tutors are expected to commit to a minimum of one year with our program and to meet with
their learners regularly. Meeting two or more times a week for sessions ranging from 60 to
90 minutes each is ideal and results in the best learner gains, but we recognize that once-aweek meetings are often more realistic for both the tutor and learner. We do ask that tutors
commit to 90 minutes of instruction per week (and that learners commit to 2 hours per week)
so that learners can meet the Department of Education’s threshold of 60 hours of instruction
per year.
Volunteers should plan on donating a minimum of 4 hours per week, which includes not only
time spent tutoring, but also time spent preparing for and traveling to tutoring sessions.
Dress code
The Literacy for Life’s behavior policy prohibits insufficient attire; shirts and shoes are
required. Tutors working in a business setting should remember that they are representing
Literacy for Life and dress accordingly. While suits and ties are not necessary, business
casual should be the norm.
©
Copyright 2012 by Literacy for Life. All rights reserved.
Volunteer Bill of Rights
As a Volunteer it is Your RIGHT:
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To be assigned a meaningful task.
To be oriented, trained and supervised during the duration of your activity.
To ask questions about your task and seek feedback about your performance.
To be treated with respect and kindness at all times by every member of the
organization for which you volunteer.
To offer input and feedback to the organization about the job or task you are
performing in an effort to improve your situation and the needs of volunteers in the
future.
To be trusted with confidential information which may be necessary to fulfill your
task.
To expect that your time will be used efficiently and effectively.
As a Volunteer it is Your RESPONSIBILITY:
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To follow the rules, policies and procedures of the organization.
To sign any paperwork necessary before volunteer work begins (Code of Ethics,
Confidentiality Agreement, release forms, etc.).
To meet time commitments and show up ready to work. Also, to be considerate and
give adequate notice if you will be unable to fulfill your responsibilities.
To perform your tasks to the best of your ability.
To accept assignments without complaint but to provide constructive feedback if your
expectations aren't met so that a new assignment may be given if appropriate. (Be
ready though to take on things that may not be "exactly" as you had hoped.
Remember, you believe in this mission, and the organization needs to get the work
done!)
To not take on more responsibility than you can handle and to not agree to
commitments that you can't keep.
To provide constructive input and offer suggestions on ways to improve the work
flow of your assignment if appropriate.
To respect the confidential nature of issues shared with you in order to complete your
job.
Adopted from Fundraising–guide.com
©
Copyright 2012 by Literacy for Life. All rights reserved.
Social Services
The role of LFL staff and volunteers is to assist learners with their literacy skills. We are not
trained counselors, healthcare professionals, or social service workers. However, LFL would
like its tutors to be aware of the many social services available in the area that may be of
benefit to your learners.
American Red Cross
http://cvc.redcross.org/
(757) 253-0228
Assists local disaster victims; community disaster education; emergency communications for
active military and families; coordinates local bloodmobiles.
The Arc of Greater Williamsburg
http://www.thearcgw.org
(757) 229-3535
Recreational, educational and cultural activities for adults and teenagers with intellectual
disabilities. Self-advocacy group, adapted wellness, speech therapy, and information and
referral services.
Avalon
http://www.avaloncenter.org
(757) 258-5022
Helpline 258-5051
Programs for survivors of domestic violence and sexual assault. Residential Program
includes emergency shelter, transitional apartments for qualified, shelter residents, and life
skills courses. Outreach Program includes 24-hour Helpline, individual and group
counseling, legal advocacy, weekly sessions for special needs' students at the high school
level, and advocacy workshops for volunteers and the community at large.
Bacon Street
www.baconstreet.org
(757) 253-0111
Community and school based local service to address alcohol and other drug abuse among
youth in Williamsburg, James City, York, and Poquoson.
Big Brothers/Big Sisters
www.bbbsgw.org
(757) 253-0676
Helps young people in our service area achieve their highest potential during their formative
years by providing positive, caring mentor relationships.
Catholic Charities of Eastern Virginia http://www.cceva.org/
(757) 253-2847
Provides family, individual and marital counseling; Child Welfare Services, such as
adoption, foster care, pregnancy counseling, housing; family enrichment educational
programs; Senior Services
Child and Family Connection http://www.childandfamilyconnection.org (757) 229-7940
Local child care resource and referral agency promoting quality child care and child abuse
prevention. Child care information and referrals, training, support, and financial assistance.
Child Development Resources
http://www.cdr.org
(757) 566-3300
Serving young children and their families in programs of early intervention, child care, Early
Head Start, and child evaluation and training early childhood professionals.
©
Copyright 2012 by Literacy for Life. All rights reserved.
Colonial Behavioral Health
http://www.colonialcsb.org/
(757) 220-3200
Colonial Services Board provides a comprehensive system of community based Behavioral
Health Services for citizens of Williamsburg, Poquoson, James City County and York
County.
Community Action Agency
http://actionagency.org/
(757) 229-9332
Offers assistance to families and individuals to promote economic self-sufficiency and
reduce dependence on public support through innovative approaches to programs and
services. The agency’s many community services include overseeing the Head Start program,
offering pro bono legal services, and coordinating youth development activities
Grove Christian Outreach Center
http://groveoutreach.com/
(757) 887-1100
Grove Christian Outreach Center ministers to the Grove area of James City County. Year
round ministries include a food pantry, USDA commodities, clothes closet, financial
assistance, transportation assistance, and much more. Seasonal outreach programs are also
offered throughout the year.
Historic Triangle Senior Center
http://www.theseniorcenter.org
(757) 259-4193
Provide volunteer opportunities for retirees to participate more fully in the life of the
community and promote the use of older persons as community resources and in delivery of
volunteer services.
Hospice House
http://www.williamsburghospice.org
(757) 253-1220
Hospice support to terminally ill patients and their caregivers. Equipment and supplies. Short
term 24-hour residential care. Bereavement support, library and information to entire
community. No Fees.
Housing Partnerships, Inc.
http://www.housingpartnerships.org
(757) 221-0225
Recruits volunteers, materials and donations to repair low-income, owner occupied homes.
Housing Partnerships Funding Group, Inc. is a community development corporation that
raises revolving funds for acquisition, rehab, replacement and building of new homes for
low-income families.
James City County Social Services http://www.jccegov.com/socialservices/
(757) 259-3100
Provides a wide-ranging number of services to residents including food stamps, fuel
assistance programs, Medicaid, and Child Protective Services.
Lackey Free Clinic
http://www.lackeyfreeclinic.com/main.html
(757) 886-0608
The Lackey Free Clinic is a faith-based free health ministry that provides free medical
exams, chronic care treatment, lab work, x-rays, dental care and free medication.
Legal Aid Society of Eastern Virginia
http://www.lawhelp.org/Program/1647
LASEVA provides free legal services to low income residents.
©
Copyright 2012 by Literacy for Life. All rights reserved.
(757) 220-6837
Meals On Wheels
http://www.wmbgmealsonwheels.com
(757) 229-9250
Volunteers deliver low-cost, hot, nutritious meals to homebound, aged, handicapped, and/or
convalescent individuals in the local area who, for physical, emotional or financial reasons
cannot obtain and/or prepare their own meals.
Network for Latino People
http://nflp.cdr.org/
(757) 566-3300
The Network for Latino People (NFLP) includes representatives from private organizations,
faith-based organizations, government agencies, and non-profit organizations. The NFLP was
established as a formal community coalition to respond to the difficulties faced by Spanishspeaking community members in accessing health and social services.
New Horizons Family Counseling Center
(757) 221-2363
http://education.wm.edu/centers/newhorizons
The New Horizons Family Counseling Center provides free services to families of children
attending public schools in Gloucester, Hampton, York County, Newport News, Poquoson,
and Williamsburg/James City County. Family counseling includes the entire family because
problems affecting individual family members usually impact the family as a whole.
Olde Towne Medical Center
http://oldetownemedicalcenter.org
(757) 259-3258
Olde Towne Medical Center (OTMC) provides comprehensive primary and preventive
health care (including obstetrical) to the uninsured, Medicaid, and Medicare population
living in the Greater Williamsburg area.
Peninsula Agency on Aging
http://www.paainc.org
(757) 873-0541
In-home care and adult day care is provided to seniors needing assistance with personal care.
Respite care is also available. General information is available to seniors and their families
on community resources, health promotion, disease prevention and wellness, long term care,
abuse prevention and legal and financial issues.
The Salvation Army
http://www.SalvationArmyusa.org
(757) 229-6651
Assistance with food, clothing, and shelter. Counseling and referrals to other agencies.
Holiday assistance.
Williamsburg Area Faith in Action http://www.wfia.org/
(757) 258-5890
An interfaith coalition of volunteers that recruit, train and mobilize volunteers to assist
homebound elderly, disabled and chronically ill persons who need support and care to remain
in their homes. Services include home visitation, transportation, home maintenance, shopping
and respite care.
YMCA
http://www.peninsulaymca.org/
(757) 229-9622
Across the nation, YMCAs are committed to helping children and youth deepen positive
values, families build stronger bonds, spend time together and become more engaged with
their communities and individuals strengthen their spiritual, mental and physical well-being.
©
Copyright 2012 by Literacy for Life. All rights reserved.
Program Hours
Mon
9:00 AM – 7:30 PM
Tues
9:00 AM –7:30 PM
Wed
9:00 AM –7:30 PM
Contact
Information
Phone: (757) 221-3325
Fax: (757) 221-1262
Thurs 9:00 AM –7:30 PM
Email: literacyforlife@wm.edu
Fri
CLOSED
Sat
CLOSED
Sun
CLOSED
Program Calendar
Website: www.literacyforlife.org
Staff
2012 Center Closings:
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©
New Year’s Day observed
Martin Luther King Day
President’s Day
Memorial Day
Summer Break (1st 2 weeks in July)
Labor Day
Columbus Day
Thanksgiving Holiday
Winter Holiday (last 2 weeks in Dec)
Executive Director:
Joan Peterson
Director of Development
Ron Hunt
Program Manager:
Fiona Van Gheem
EL/Civics Coordinator:
Jennie Kelly
Human Services Coordinator: Mary Lynch
Administrative Assistant:
Gaye Pritts
Receptionist/Interpreter:
Iris M. Ayala
Computer Asst. Learning:
Peg Monahan
Copyright 2012 by Literacy for Life. All rights reserved.
Volunteer Code of Ethics and Release Form
_________ Media release (optional – you do not have to sign)
Volunteers agree and consent that Literacy for Life may use their likeness or any photograph or
reproduction (full or partial) thereof, in any form, style, or color, together with any writing and
other advertising media, in connection therewith, including the use of their name, as Literacy for
Life may select.
Volunteers further agree that such photography and/or likeness or voice and film, tape, plates,
and negatives thereof, shall be and remain Literacy for Life’s exclusive property. Volunteers
further waive any right to inspect or approve of the use of any such commercial or advertising
material.
________ Tutor compensation & reimbursement
As a volunteer for Literacy for Life, you will receive no compensation or reimbursement. All
hours and resources given to Literacy for Life are considered a donation.
________ Cultural, religious, political beliefs
I will not impose my values, politics, or religion on my learner.
I have read and understood this form. I understand that any violation of the policies outlined
above may result in my subsequent dismissal from the volunteer program.
Name (Printed)
_________________________________________________________
Signature:
__________________________________________________________
Date:
_________________________________
©
Copyright 2012 by Literacy for Life. All rights reserved.