Faculty of administration & Financial Sciences Department of
Tourism & Hotel Management
Module Name: Principles of Tourism and Hotel Management
Module code: 0381141
Internal Examiner: Dr. Rami Al-Taweel
Lecturer: Dr. Moufak Al-Hamiary
Date of Exam: Tuesday 5 / 5 /2015 Exam time: (4.00 - 5.00)
A
Student’s name : .............................
Univ. No. : …………………………..
Lecture time:
10.10 – 11.00
[
T
12.10 – 13.00
[
y
T
9.45 – 11.30
[p
y
Te
p
y
e
a
p
e
a
q
The Secondua Exam Second Term /Academic Year 2014-2015
q
o
u
tq
o
e
u
t
Question one oe
(10 marks)
tf
re
Fill the blanks with
suitable hotel’s technical terms of the followings:
f
o
r
f department that maintain the public areas of the hotel is
1. The hotelm
o
r
...........................................
m
to
h
m
2. A room te which has not yet been cleaned and ready for resale
h
is.....................................
t
e
d
h
3. Lodging eofacility that caters primarily to guests arrive by automobile
d
c
is.......................................................
o
u
d
c
m
o
u
ce
m
n
u
e
t
m
n
e
t
o
n
tr
o
Examination Paper
4.
The functional area of a hotel in which guest has extensive contact with
employees called ...................................................
5.
A special room rate agreed on by a travel agent and a hotel called
.....................................................
6.
A small meal served in the morning that usually includes a beverage, roll,
butter, and jam or marmalade is...............................................
7.
The technical term for a letter send to a guest to verify that a reservation
has been made is .........................................
8.
The division that responsible for long term forecasting to develop hotel’s
products and services is .......................................
9.
It is the duty of .......................................to look for the guest’s non hotel
services.
10. An occupancy ratio derived by dividing net rooms revenue by the number
of rooms sold is..............................................
11. Accepting more reservations than available rooms in a hotel called
..................................................
12. The hotel finance and accounting division include a number of
departments such as ........................... and ....................
13. The hotel room that the guest is assessed no charge for its use called
.....................................................
14. Front office and housekeeping departments are the responsibility of
................................. Division.
15. Reservation voided at the request of the guest is...............................
16. A special room rate for parents and children in the same room is
...................
17. Costs that remains constant in the short run even though sales volume
varies called ................................
18. Engineering and Maintenance department works closely with..............
...............................................
19. A charge imposed by some hotels on guests who do not check- out by the
established check-out time called.......................................
20. A hotel owned by
..............................
Question two
or
affiliated
with
other
property
called
(10 marks)
Place a circle on the most appropriate answer for the followings:
1. Complimentary room rate is usually:
a. Less than the rack rate.
b. More than the rack rate.
c. As same as the rack rate.
d. Free of charge.
2. The term due-out indicate that:
a. The room is expected to become vacant.
b. The room has been reserved.
c. The room will be used for less than an overnight.
d. The room is out of order.
3. The rooms that guests can move between them without going through the
hallway of the hotel is:
a. Adjoining rooms.
b. Adjacent rooms.
c. Connecting rooms.
d. None of them.
4. The average daily rate is:
a. An occupancy ratio derived by dividing net rooms revenue by the number
of guests.
b. The standard rate established by the hotel for a particular category of
rooms.
c. An occupancy ratio derived by multiplying net rooms revenue by the
number of rooms sold.
d. None of them.
5. Front of the house is the functional areas of a hotel in which a guest has:
a. Extensive contact with employee.
b. Little direct contact with employee.
c. No direct contact with employee.
d. None of them.
6. A room status which is used by some one of the hotel staff at no charge is:
a. House use.
b. House limited
c. House count.
d. None of them.
7. Break-even point could be obtain by:
a. Crossing the total revenue curve with the fixed costs curve.
b. Crossing the total revenue curve with the optional costs curve.
c. Crossing the total revenue curve with the total costs curve.
d. Crossing the total revenue curve with the variable costs curve.
8. Account receivable is:
a. A form in which financial data is summarized.
b. A summary of the total debits and total credits.
c. An account allowance.
d. An amount owed to the hotel.
9. Resort hotels are mainly located:
a. Near the airports.
b. At the C.B.D.
c. Near the country boundaries.
d. None of them.
10. Account allowance could be given to the following hotel guests:
a. Frequent guest.
b. Commercial room rate.
c. Unsatisfied guest service.
d. All of them.
Good Luck