Activity 1.1
Employability Skills
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Define communication
Different methods of communication
 Speaking
 Writing
 Listening
 Reading
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Interpersonal and Intrapersonal Skills
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Communication – when a person transmits a
message, whether it be verbally or nonverbally.
Interpersonal- between two people
Intrapersonal – one person communicating to a
group
Good employees must be good communicators
Really!?
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Speaking- the action of conveying information or
expressing one’s self through spoken language
Interpersonal:
• Speak clearly in an
appropriate volume
• Use effective and
professional vocabulary
• Annunciate clearly
• Choose words carefully
Intrapersonal:
• Speak clearly in an
appropriate volume
• Use effective and
professional vocabulary
• Annunciate clearly
• Choose words carefully
When speaking, a person also communicates
nonverbally by body language, expressions, and
appearance.
Interpersonal:
Intrapersonal:
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• Be an appropriate
distance
• Appropriate volume
• Look the other person in
the eye
• Clean, professional
appearance
• Be in a commanding
position
• Appropriate volume
• Look the other person in
the eye
• Clean, professional
appearance
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Writing skills are used just as much as speaking skills.
Writing a formal document:
Appropriate language and format
 Proper grammar
 Clear, legible font or handwriting
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Jotting notes for others:
Clear, Non-demanding language
 Say thank you
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Employees will be expected to read material,
summarize it, and then present it to a group or an
individual in speech or in writing.
Active reading is a necessary skill:
Take well organized notes that summarize main ideas
 Highlight / Color Code
 Ask reflective questions after reading
 Re-reading certain sections or parts
 Instrumentals
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Employees must be able to actively listen so they
can do what is asked of them.
To communicate that you are actively listening, you
should be:
Sitting or standing with good posture
 Following along with what the speaker is saying
 Nodding your head often to convey comprehension
 OR giving a confused look when something is not clear
 Ask questions
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Employees will be expected to listen to materials or
speakers, summarize the information, and then
present it to a group or an individual in speech or in
writing.
Active listening for repetition:
Taking well organized notes summarizing main points
 Asking Questions to clarify misunderstanding
 Listening to the material again or confirm your
understanding with the speaker before concluding
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

Define communication
Different methods of communication
 Speaking
 Writing
 Listening
 Reading

Interpersonal and Intrapersonal Skills