IUPUI APPLICATION FORM FOR MINORS
I. School _____PETM______________ Department Tourism, Conventions and Event Management
II. ProposedMinor __Hospitality Management___________________________
III. Related Major ______None_______________________________________
IV. Projected Date of Implementation ______Summer 2014____________________
V. List the major objectives of the proposed minor and describe its chief features briefly.
The hospitality management minor offered in the Department of Tourism, Conventions and Event
Management (TCEM) attracts students pursuing careers in lodging, restaurants, nightclubs, convention and conference centers, event venues, catering companies, and other hospitality service businesses.
The proposed minor requires 16 credits where the goals are to:
 provide an understanding of the principles of lodging, facility and food service management
 focus on and management of policies, procedures and personnel in hospitality-related business
 emphasis on the importance of customer service
 execute hands-on experience
Students complete a foundational set of thirteen credits of required courses and then add an additional area of focus through three hours of electives .
Select all of the following required Courses (13 hrs.) HPER Course Credit Hours
Introduction to Tourism Industry
Lodging Management and Operations
Managing and Operating Facilities
Food and Beverage Operations (PRE: BUS X100)
Industry Internship
TCEM G100
TCEM H105
TCEM H205
TCEM H305
TCEM C387
3
3
3
3
1
Select one of the following as an elective (3 hrs.)
Food Sanitation and Health
Beer, Wine and Spirits Management
HPER Course
TCEM H191
TCEM H318
Credit Hours
3
3
Convention Sales and Service TCEM H371 3
Completion of the courses identified above with a passing grade and a cumulative GPA of 2.0 will qualify an
IUPUI degree-seeking student to be awarded a Hospitality Management Minor from the Department of
Tourism, Conventions, and Event Management. All courses are available to any IUPUI student subject to course availability and completion of any necessary prerequisites.
1

IUPUI APPLICATION FORM FOR MINORS
VI. Why is the minor needed? (Rationale)
With the hospitality industry's growth rate increasing, the importance of finding good employees is a high priority. Historically, the hospitality industry has drawn heavily from the youth labor pool to meet their workforce needs, but in recent years the industry has been left with an insufficient pipeline of new workers to satisfy demand. Faced with a shrinking pipeline of workers, the hospitality industry is increasing its recruitment efforts towards youth and developing targeted strategies for previously untapped labor pools. High turnover is a key challenge in the hospitality industry. The restaurant, hotel and lodging sectors have difficulty retaining skilled workers because of the negative image that the industry faces.
Many collegiate event curricula focuses on the following tasks, outline by O*Net
( http://www.onetonline.org/link/summary/13-1121.00
).
Tasks-Food Service Managers:
 Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
 Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
 Count money and make bank deposits.


Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
 Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
 Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
 Maintain food and equipment inventories, and keep inventory records.
 Schedule staff hours and assign duties.
 Establish standards for personnel performance and customer service.
Tasks-Lodging Managers
 Inspect guest rooms, public areas, and grounds for cleanliness and appearance.


Greet and register guests.
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.


Monitor the revenue activity of the hotel or facility.
 Train staff members.
 Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
Coordinate front-office activities of hotels or motels, and resolve problems.
2

IUPUI APPLICATION FORM FOR MINORS
 Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.


Collect payments and record data pertaining to funds and expenditures.
Manage and maintain temporary or permanent lodging facilities.
Letters of support from the Kelley School of Business and from the Department of Technology, Leadership and
Communication of the School of Engineering and Technology appear below.
VII. Describe the student population to be served and market to be targeted.
This minor will target all students interested in hospitality management regardless of the academic major.
Students pursuing the B.S. in Tourism, Conventions, and Event Management will not be eligible for this minor.
Between 2004 and 2014, the hospitality industry is expected to add 17 percent in wage and salary employment.
Within the industry, wage and salary jobs in food services and drinking establishments are expected to increase by 16 percent between 2004-14, compared to 14 percent growth projected for wage and salary employment in all industries combined. Food services and drinking establishments provided many young professionals with their first jobs in 2004 - more than 21 percent of workers. Additional detail on Lodging Management, one segment of the profession, is provided below. Adding this minor to a Bachelor’s degree in another field will expand students’ career options in the Hospitality industry.
Quick Facts: Lodging Managers
2010 Median Pay
$46,880 per year
$22.54 per hour
Entry-Level Education
Work Experience in a Related Occupation
On-the-job Training
High school diploma or equivalent
1 to 5 years
None
Number of Jobs, 2010
Job Outlook, 2010-20
51,400
8% (Slower than average)
Employment Change, 2010-20 4,300 http://www.bls.gov/ooh/management/lodging-managers.htm http://www.bls.gov/ooh/management/food-service-managers.htm
3

IUPUI APPLICATION FORM FOR MINORS
VIII. How does this minor complement the departmental and campus missions? Address how it conforms with IUPUI’s Principles of Undergraduate Learning .
The IU School of Physical Education and Tourism Management capitalizes on its rich history and unique location in downtown Indianapolis to prepare future leaders in kinesiology and tourism by translating theory into practice.
In addition, the Department of TCEM’s mission is to be Indiana’s leading research and academic center specializing in event, sport and cultural tourism. Through research, teaching and civic engagement, the mission of the TCEM department is to advance intellectual growth and economic development on a local, national and international level. This parallels IUPUI’s mission.
This minor will complement the department, school, and campus missions by offering students the opportunity to acquire the competencies that will encourage them to master the knowledge and skills necessary for event management and promote the best practices of the hospitality management profession.
All students receiving a Hospitality Management Minor in will be expected to acquire the following skills and/or knowledge on the following IUPUI Principles of Undergraduate Learning:
PUL1 Core Communication and Quantitative Skills:

1A: Express ideas effectively in variety of formats, written, oral and visual.

1E: Make use of information resources and technology as related to hospitality management
PUL 2 Critical Thinking:

Solve problems, make decisions, identify risks and demonstrate professional competence as related to hospitality management

Use and analyze data as related to strategy, assessment, and pedagogy.
PUL 3 Integration and Application of Knowledge:

Use information and knowledge from hospitality, tourism and event management material to develop appropriate learning progressions and training programs.

Participation in project based learning
PUL 4 Intellectual Depth, Breadth, and Adaptiveness

Demonstrate substantial knowledge and understanding in the area of hospitality management
PUL 5 Understanding Society and Culture

Compare and contrast the role of diversity and culture as related to hospitality management
PUL 6 Values and Ethics

Understand how values and ethics play a role in hospitality management

Make informed decisions based using sound ethical considerations
For more on the PULs, see below.
4

IUPUI APPLICATION FORM FOR MINORS
RISE to the IUPUI Challenge
The hospitality management minor supports the IUPUI RISE initiative by incorporating experimental learning in many of the courses offered for the minor. For more on RISE see below.
IX. List and indicate the sources (including reallocation) of any resources (personnel, financial, learning, library holdings, equipment, etc.) required to implement the proposed program.
No new resources are needed since all the courses are currently in the catalog and are regularly offered. We don’t foresee the need to purchase any additional material to support this minor. The library already has sufficient resources related to event management.
X. Describe any innovative features of the program (e.g., involvement with local or regional agencies, offices, etc., cooperative efforts with other institutions, etc.)
This minor will provide the students with the opportunity to explore the hospitality management career through local and state organizations and gain invaluable insight from our community/industry partners. Students will also be able to explore internship opportunities through a variety of hospitality businesses throughout central Indiana. Indiana employers in the hospitality industry constantly contact the department with entry-level and manager job opportunities.
XI. List the major student outcomes (or set of performance-based standards) for the proposed minor. That is, what learning will the program produce in a comprehensive sense? (See
Attachment following XII for a model that incorporates illustrations of the outcomes and assessment mechanisms specified in Items XI and XII.).
Course selections in the hospitality management minor cover:
1.
Lodging, facility and food and beverage management

Risk management

Financial management

Inventory management

Administration

Human resources

Marketing
 Professionalism

Communication
XII. Explain how each of the student learning outcomes identified in XI above will be assessed using, for example, course-embedded assessments, graduate follow-up, employer surveys, standardized tests, etc.
Assessment Mechanism
1.
Student in this minor will be assessed through the coursework. The coursework in the minor will cover the expertise domains listed above.
5

IUPUI APPLICATION FORM FOR MINORS
2.
Student enrollment numbers will be carefully tracked through our recorder office and by the program director to monitor the growth of the minor.
3.
In addition, the program director will monitor assessment data on an annual basis to ensure continuous improvement of the minor.
The overall effectiveness of the hospitality management minor will be assessed on a regular basis for the purpose of continuous improvement. The following mechanisms will be used to garner data related to overall effectiveness:

Focus groups will be conducted on an annual basis with students scheduled to complete the minor. Through these sessions, qualitative data will be provided that will provide student perceptions of the effectiveness, connectedness, and usability of the minor

Every three years, an alumni survey will be conducted to determine how the minor has impacted the career direction of students

From a demand perspective, minor enrollment numbers will be examined and tracked. This will also ensure sufficient course availability.

The minor will be examined as a component of the regular program review process
The table below describes how the four desired learning outcomes for the hospitality management minor will be assessed:
6

IUPUI APPLICATION FORM FOR MINORS
Student Outcome : Where will students learn this knowledge or skill?
PUL
Covered
How will student achievement of the outcome be assessed?
In what setting will the assessment take place?
1.
Provide an understanding of the principles of lodging, facility and food service management
Lodging Management and Operations TCEM
H105
1A, IE Lecture by instructor, class discussion, presentations by industry experts, student writing assignments
2.
Focus on management of policies, procedures and personnel in hospitalityrelated business
3.
Emphasis on the importance of customer service and sales
Managing and Operating
Facilities
Food Sanitation and
Health
Food and Beverage
Operations (PRE: BUS
X100)
Beer, Wine and Spirits
Management
TCEM
H205
TCEM
H191
TCEM
H305
TCEM
H318
Introduction to Tourism TCEM
Management G100
3
1A, 1E Lecture by instructor, class discussion, presentations by industry experts, student writing assignments
4
Lecture by instructor, class discussion, visits to facilities, student writing assignments, and case study
Lecture by instructor, class discussion, exams, on-hand management
3
1A
Lecture by instructor, class discussion, presentations by industry experts, student writing assignments, and case study preparation and discussion
Lecture by instructor, class discussion, presentations by industry experts, student writing assignments, and case study preparation and discussion
Quiz, exams, papers
Lecture, site visits, case studies, exams
Quiz, exams, papers
The assessment takes place in the course and in the lab.
Exams, case study, critiques
Quiz, exams, papers
7

IUPUI APPLICATION FORM FOR MINORS
Convention
Sales and Service TCEM
H371
4.
Strategically execute a hands on experience
Industry Internship
Food and Beverage
Operations (PRE: BUS
X100)
TCEM
C387
TCEM
H305
4,5,6
4
Hands-on experience in the field
Exams, case study, critiques, experiential learning/reflection
Portfolio
The assessment takes place in the course and in a culminating experience
8

IUPUI APPLICATION FORM FOR MINORS
With the exception of the TCEM C387, all courses are 3 credits and are currently taught. C387 is a one-credit course.
TCEM G100: Introduction to the Tourism Industry
Introduces the various components of the tourism, events, and hospitality industry. Emphasis is placed on exploring such areas as service, food and beverage operations, lodging, hospitality, events and attractions. Students are exposed to different career opportunities available within the diverse scope of the industry.
TCEM H105: Lodging Management and Operations
Explores the operations and management of lodging facilities. Topics include type of property, revenue management, and guest services focused on meeting guests’ needs and maximizing occupancy. Discussion includes special forms of lodging, such as bed and breakfast facilities, vacation ownerships and resorts.
TCEM H191 : Sanitation and Health in Food Service, Lodging and Tourism
The application of sanitary and public health engineering principles to food service and lodging operations.
TCEM H205: Facilities Operations
Introduces methods of managing event facilities with a focus on client services, risk management, and event planning across multiple types of venues.
TCEM H305: Food and Beverage Operations:
Explores management of off-premise and on-premise food and beverage operations. Topics include menu selection, service styles, delivery outlets, safety and guest/client relations. Experiential learning activity required.
TCEM H318 : Beer, Wine, and Spirits Management
Learn the business of wine, beer, and spirits management and apply this knowledge to practical use in the food and beverage service industry.
TCEM H371: Convention Sales and Service
Explores convention and facility sales and service. Considers meetings and events pre-planning through post event evaluation from the supplies perspective. Topics include marketing and advertising a facility property, organizing a sales staff, selling to different markets and contract/legal issues.
TCEM C387 : TCEM Internship
Provides an immersive, hands-on learning experience in the tourism industry. This independent study course offers opportunities to prepare students for a career in the industry.
9

IUPUI APPLICATION FORM FOR MINORS
Course Number Fall* Spring* Summer*
T100
H105 x x x x
H191
H205
H305 x x x
H318
H371 x x
C387 x x x
* Course offerings are subject to change. Check the registrar’s course listing for updated course offerings and information.
10

IUPUI APPLICATION FORM FOR MINORS
11

IUPUI APPLICATION FORM FOR MINORS
12

IUPUI APPLICATION FORM FOR MINORS
The Principles of Undergraduate Learning are the essential ingredients of the undergraduate educational experience at
Indiana University Purdue University Indianapolis. These principles form a conceptual framework for all students' general education but necessarily permeate the curriculum in the major field of study as well. More specific expectations for IUPUI's graduates are determined by the faculty in a student's major field of study. Together, these expectations speak to what graduates of IUPUI will know and what they will be able to do upon completion of their degree .
I. Core Communication and Quantitative Skills
[Definition:] The ability of students to express and interpret information, perform quantitative analysis, and use information resources and technology--the foundational skills necessary for all IUPUI students to succeed.
[Outcomes:] Core communication and quantitative skills are demonstrated by the student’s ability to a. express ideas and facts to others effectively in a variety of formats, particularly written, oral, and visual formats; b. comprehend, interpret, and analyze ideas and facts; c. communicate effectively in a range of settings; d. identify and propose solutions for problems using quantitative tools and reasoning; e. make effective use of information resources and technology.
II. Critical Thinking
[Definition:] The ability of students to engage in a process of disciplined thinking that informs beliefs and actions. A student who demonstrates critical thinking applies the process of disciplined thinking by remaining open-minded, reconsidering previous beliefs and actions, and adjusting his or her thinking, beliefs and actions based on new information.
[Outcomes:]
The process of critical thinking begins with the ability of students to remember and understand, but it is truly realized when the student demonstrates the ability to a.
apply, b.
analyze, c.
evaluate, and d.
create knowledge, procedures, processes, or products to discern bias, challenge assumptions, identify consequences, arrive at reasoned conclusions, generate and explore new questions, solve challenging and complex problems, and make informed decisions.
III. Integration and Application of Knowledge
[Definition:] The ability of students to use information and concepts from studies in multiple disciplines in their intellectual, professional, and community lives.
[Outcomes:] Integration and application of knowledge are demonstrated by the student’s ability to a. enhance their personal lives; b. meet professional standards and competencies; c. further the goals of society; and
13

IUPUI APPLICATION FORM FOR MINORS d. work across traditional course and disciplinary boundaries.
IV. Intellectual Depth, Breadth, and Adaptiveness
[Definition:] The ability of students to examine and organize disciplinary ways of knowing and to apply them to specific issues and problems.
[Outcomes:] Intellectual depth, breadth, and adaptiveness are demonstrated by the student’s ability to a. show substantial knowledge and understanding of at least one field of study; b. compare and contrast approaches to knowledge in different disciplines; c. modify one's approach to an issue or problem based on the contexts and requirements of particular situations.
V. Understanding Society and Culture
[Definition:] The ability of students to recognize their own cultural traditions and to understand and appreciate the diversity of the human experience.
[Outcomes:] Understanding society and culture is demonstrated by the student’s ability to a. compare and contrast the range of diversity and universality in human history, societies, and ways of life; b. analyze and understand the interconnectedness of global and local communities; and c. operate with civility in a complex world .
VI. Values and Ethics
[ Definition:] The ability of students to make sound decisions with respect to individual conduct, citizenship, and aesthetics.
[Outcomes:] A sense of values and ethics is demonstrated by the student’s ability to a. make informed and principled choices and to foresee consequences of these choices; b. explore, understand, and cultivate an appreciation for beauty and art; c. understand ethical principles within diverse cultural, social, environmental and personal settings.
14

IUPUI APPLICATION FORM FOR MINORS
The RISE to the IUPUI Challenge initiative engages students more deeply in their learning and contributes to their intellectual and professional development in unique ways. Each undergraduate student is challenged to include at least two of the four RISE experiences - research, international, service learning, and experiential learning - into their degree programs.
The RISE to the IUPUI Challenge initiative enhances the teaching and learning process that occurs during formal classroom coursework. The initiative builds on IUPUI's long tradition and commitment to experiential learning. Each RISE category incorporates qualified experiences, integration of knowledge, reflection, and assessment, and will be documented on students' transcripts.
The IUPUI undergraduate educational experience is distinctive because it intentionally uses experiential learning to prepare students for graduate school, careers, and citizenship. It provides skills, knowledge, and experiences that are highly prized by employers and establishes the foundation for future leaders.
RISE to the Challenge is focused on increasing undergraduate student participation in research, international, service and experiential learning programs. The RISE initiative will offer students special opportunities to engage in concrete experiences associated with research, global learning, community service, and careers.
With guidance and mentorship, students will go on to relate these experiences to classroom learning in structured, educationally meaningful ways. RISE will engage students more deeply in their learning and contribute to their intellectual and professional development in unique ways. The initiative’s goal is for IUPUI graduates to have exposure to at least two RISE categories.
Research conducted under the mentorship of a faculty member. Undergraduate research experiences include any scholarly or artistic activities that lead to the production of new knowledge; to increased problem solving capabilities, including design and analysis; to original critical or historical theory and interpretation; or to the production of art or artistic performance. The research requirement will not be met by courses that teach about research; rather, it is a credit-bearing educational experience that involves the student in conducting research under the mentorship of a faculty member.
International experience, such as study-abroad courses or independent study. International engagement will include credit-bearing coursework or independent study in which students directly and intensively engage with a national community outside their own, reflect on this engagement in an informed and thoughtful way, and enhance their skills of international understanding and interaction. Study abroad (outside the 50 states and District of Columbia) is the preferred mode for fulfilling this goal, but exceptionally interactive and immersive experiences with immigrant groups, organizations concerned with global issues, or campus-based courses employing interactive distance technologies may sometimes also count. Students who are not U.S. citizens or permanent residents may apply to develop faculty-guided, credit-bearing formats for reflecting on their experiences in the U.S.
Service-Learning Courses. A course-based, credit bearing educational experience in which a student participates in an organized service activity that meets identified community needs and reflects on the service
15

IUPUI APPLICATION FORM FOR MINORS activity in such a way as to gain further understanding of course content, a broader appreciation of the discipline, and an enhanced sense of personal values and civic responsibility.
Experiential Learning Courses. Coursework specifically designed with increased requirements outside of the classroom can qualify as experiential learning (integration of knowledge, activity, reflection and assessment to translate learning into action). This requirement may be met with specially designated credit-bearing classes or by one of the following instruction formats:
1.
Clinical Education
2.
Cooperative Education
3.
Field Work
4.
Internship Practicum
5.
Student Teaching
6.
Mentoring Practice
7.
Other categories
Consistent with the other components of the RISE challenge, experiential learning courses will incorporate knowledge, activity, reflection, and assessment and carry academic credit discernible on the students’ transcript.
For more on RISE, visit http://uc.iupui.edu/UndergraduateEducation/RISEtotheIUPUIChallenge.aspx
.
16