RIBA Enterprises – an introduction
Richard Waterhouse – Chief Executive
Positioning and strategy
Vision and mission
Company vision
To maximise sustainable profit growth for the RIBA, by being the recognised experts on
information in the construction, architecture and built environment sectors
Information end users (specifier) market
To be the market leading provider of information management products and services in the UK,
providing expert technical information, specification support, and document management tools to all
those working in the built environment
Advertising (manufacturer) market
To be the first choice provider of advertising opportunities for customers seeking to promote to
professionals within the construction information users market
Retail (bookselling and publishing) market
To satisfy all the retail needs of professionals within the UK construction industry and to be the
leading publisher and re-seller of books, contracts and forms to the architecture, design and built
environment market
Recruitment market
To be consistently ranked above our competitors as a provider of an ethical and high quality
recruitment service to the architecture and related professions
Key metrics
Key statistics
Current turnover:
Current profit:
Margin:
£18.3m (2006)
£2.07m (2006)
11.2%
£19.6m (2007)
£2.61m (2007)
13.3%
Staff employed:
250
262
Offices:
London (Bonhill Street), Newcastle and Newark
Bookshops:
London (Portland Place and Chelsea Harbour)
Manchester, Birmingham, Liverpool, Belfast
Group and Company structure
RIBA structure
RIBA
Council
RIBA
Holdings Board
RIBA
Trust
RIBA
Professional Services
RIBA
Enterprises
Charity
Not for profit
Trading Company
RIBA Library
Awards (Stirling)
Public promotion
Lecture series
Membership
Practice
Education
RIBA Regions
Info. End users
Advertisers
Retail
Recruitment
RIBA structure
RIBA
Council
RIBA
Holdings Board
RIBA
Trust
RIBA
Professional Services
RIBA
Enterprises
Charity
Not for profit
Trading Company
RIBA Library
Awards (Stirling)
Public promotion
Lecture series
Membership
Practice
Education
RIBA Regions
Info. End users
Advertisers
Retail
Recruitment
RIBA Enterprises structure
RIBA Enterprises
Board
Executive
Management Team
Specifier / Manufacturer
Markets
NBS
Specification
NBS
Information
IHS / NBS
JV
Specifier / Manufacturer
market
Retail
Market
RIBA
Advertising
RIBA
Bookshops
Recruitment
Market
RIBA
Publishing
Bookselling / Publishing
market
RIBA
Appointments
Recruitment
Market
RIBA Enterprises structure
RIBA Enterprises
Board
Executive
Management Team
Specifier / Manufacturer
Management Team
NBS
Specification
NBS
Information
IHS / NBS
JV
Specifier / Manufacturer
market
Retail
Management Team
RIBA
Advertising
RIBA
Bookshops
RIBA
Publishing
Bookselling / Publishing
market
Recruitment
Market
RIBA
Appointments
Recruitment
Market
RIBA Enterprises structure
Specifier / Manufacturer
Market
NBS
Specification
NBS
Information
IHS / NBS
JV
NBS
Learning Services
RIBA
Advertising
NBS Building
NBS Contract Admin
CIS UK
NBS Training
RIBA Product Selector
NBS Eng. Services
NBS Building Regs
CIS Ireland
NBS Seminars
RIBA CPD
NBS Landscape
NBS OLI
CIS Middle East
NBS Learning
Channels
NBS Plus
NBS Scheduler
NBS Perspective
CIS Hong Kong
NBS South Africa
CIS for NBS Building
RIBA Mail
Markets, customers and competition
Markets, customers and competition
Industry forecasts:
- Markets are looking unsteady
- Housing is in crisis
- Commercial and health also in decline
- Industrial, leisure and education sectors still growing
- Industry confidence at its lowest position since 1992
- Buoyed by the Olympics in 2012 and through international working
Markets, customers and competition
Markets, customers and competition
Markets, customers and competition
Markets, customers and competition
Markets, customers and competition
Markets, customers and competition
The Market: Contractors
Early 2008 - 112 Contractors prosecuted for Competition infringement
Changes in procurement as a result?
Competition: Barbour
Barbour have exited the specification market
They have withdrawn their information (standards and regulatory) delivery tool
Focussing on product information and health and safety
Markets, customers and competition
Understanding customers:
Customer strategy
Development of our customer management strategy
- customer profiling
- customer segmentation
- targeted management based on current and future value
CRM investment
- investigation of the ‘gold standard’ and business requirements
- plan for investment – one system or many?
- delivery programme
Markets, customers and competition
MN / NBS sales leads
Bookshop sales
Increase in Database helps sales
RIBA Mail sales
PS Distribution
Information bulletin emailed to customers
Finance system
Technical
Information
Single Customer
Database
Product
Information
Document
Book Info
Jobs
Adverts
Content links to websites
NBS
Website
Product
Selector
RIBA Books
Website
Appointments
Website
Internet
Websites provide interaction and registration for other emails
Customer
Markets, customers and competition
Information End Users
Current CRMs
Advertisers
Retail customers
Recruitment
Central
Markets, customers and competition
Information End Users
New CRM ?
Advertisers
Retail customers
Recruitment
Central
Markets, customers and competition
Data layer
Information End Users
New CRM
Advertisers
Retail customers
Recruitment
Central
New products and services
Products and services – NBS Perspective
Launch of NBS Perspective
- developed with ARUP
- launched in April
- information management tool for the whole industry
- supports multiple (200+) file viewing and red-lining
- provides simple document exchange
- introduces ‘web-courier’ for information exchange
Provides the ‘stickiness’ needed to encourage our
customers to use NBS every day
Could be developed for hosting and archiving
Products and services – NBS Perspective
Office cost
control
3rd party CAD
systems
Project Admin
Project
data
QA
management
Project
Extranets
Search engine
RIBA Books
Website
Project Design And Documentation
Specification
Preliminaries
Briefing / Employer’s
Requirements / outline
spec
NBS Building/ Services/
Landscape etc
NBS Scheduler / Ref spec/
Contract cost planner and
controller
NBS
Website
Guidance
Design Guidance/
Shortcuts
Building Regs
Guidance
Office Library
Index
Product
Selector
Regulatory and
Standards info
IHS j.v (CIS
and Key4)
Product info
Internet
Products and services
Development of Learning Services
Requirement for CPD – continuing professional development
Need to co-ordinate learning activity – books, training, CPD and seminars
Acquisition of ‘Learning information’ under our Learning Services concept
- recently acquired a TV production company
- includes approx 400 technical videos, delivered on CD, DVD and online
Channels for:
- Architects, Surveyors, Engineers and Planners
http://www.thenbs.com/products/nbsChannels/index.asp
Products and services
NBS Building launched in South Africa
- developed with Davis Langdon and Klassidex
- launched in April 2008
New contractual formats launched
-RIBA Agreements
- client engagement of an architect
- Updated to latest legal position
- CIC Consultants Contract
- multi-disciplinary contract engagement forms
- defines roles of the parties at each project stage
Questions?