Kristen E. Coperine
(612) 298-9797
kristen.coperine@gmail.com
Professional Summary: International MBA graduate with CAPM and LEED GA certifications, seeking
Project Coordinator/Manager position using skills in customer service, logistics, green technologies, and
business administration to work in the energy industry near Hartford, CT (up to 50% travel).
Experience Summary
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International MBA with Business Administration Experience
Customer Service and Customer Relationship Management (CRM)
Sustainability, Climate Resiliency, Green Technology, and Energy
Property Management, LEED GA, Tenant Management Software (TMS)
Project Coordination, CAPM, Scheduling, and Dispatch
Certifications:
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Certified Associate in Project Management (CAPM)
Leadership in Energy and Environmental Design Green Associate (LEED GA)
Skills & Languages:
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Primary Strengths: Life Cycle Analysis/Costing, Sales Support, Green Technologies (PVP),
Business Administration (AP/AR), Sustainability, Customer- and Tenant-related Software,
Scheduling, Project Coordination, Business and Technical Writing, Budgeting, and Finance.
Basic Knowledge: LEAN Business Processes, Operations, Corporate Social Responsibility,
Internet of Things, Social Media, Account Management, Marketing, Web Content, and Inventory
Management.
Languages: Fluent in Spanish, proficient in Portuguese, and novice in Mandarin Chinese.
Professional Organization Memberships:
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International Society of Sustainability Professionals, February 2014
US Green Building Council – MN Chapter, June 2013
Women’s Environmental Network – Board of Directors, June 2015
Software:
Microsoft Office (Word, Excel, Outlook, PowerPoint, SharePoint, Project); QuickBooks, SalesForce
(CRM), Corrigo (TMS), Yardi (TMS), Compass (CRM), ACT! (CRM), and Adobe (Graphic).
Employment History
2014 – Current
Freelance Consultant: Consulting projects include business writing, business plan development, and
energy audits for network contacts and online consulting websites. Expertise in Baseline Assessments,
Sustainability Planning, Climate Change Resiliency, Business Development, Budgeting, Life Cycle
Analysis and Costing, Technology Implementation, Web Content Development, and Social Media
Usage.
Independent Consultant, Minneapolis, MN
2013 – 2015
Contract positions in Business Administration, Customer Support, and Property Management:
 Office Coordinator – Keystone Retaining Wall Systems
Processed international/domestic accounts receivable and accounts payable, supported
Marketing and Sales, registered proprietary software, and managed office procurement and
logistics.
Robert Half International, Minneapolis, MN
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Bilingual Customer Experience Specialist – Appliance Recycling Centers of America, Inc.
Conducted outbound calls to residents requesting appliance recycling, scheduled pickups,
verified municipal compliance, and informed customers of applicable government rebates.
Real Estate Services Coordinator – Reit Management and Research, LLC
Audited commercial tenant ledgers, entered work orders, updated digital files in Corrigo Facility
Management Software and Excel, and obtained 25+ hours additional Microsoft training.
Leasing Consultant – Eagle Pointe Apartments, a Timberland Partners property
Leased vacant apartments, scheduled showings, answered tenant inquiries, audited tenant files.
Assistant Property Manager – Projects for Pride in Living, Inc.
Assisted the Property Manager with residents, entered work orders and rent payments, audited
tenant ledgers for compliance, and utilized Yardi Voyager Management Software.
Recycle Technologies, New Hope, MN
2013
– 2014
Inside Business Coordinator: Main point of contact for scheduling, routing, and servicing current B2B
customers for pickup and disposal of universal hazardous waste.
 Sales Support: Proactively contacted B2B customers for service, met and exceeded monthly
account revenue quotas, inquired about service satisfaction, attempted to reacquire lost and
dormant customers, and informed customers of additional services to increase revenues.
 Logistics: Scheduled service pickups to maximize volume and route accordingly, coordinated
LTL logistics, entered work orders and logistics documentation, edited communication materials.
 Business Development: Restructured 12,000 entry account database parameters based on
territory and frequency of service, worked with operations to perform SWAT analysis, and
improved organizational efficiencies by utilizing SWAT outcomes.
Lakeshore Staffing, Denver, CO
2012
– 2013
Contract positions in Home Mortgage Modifications and Commercial Property Management:
 Customer Support Associate II – Specialized Loan Servicing
Compass Software Exceptions Specialist that identified, analyzed, and verified confidential
financial information for residents seeking government-sponsored and private home loan
modifications and sales.
 Commercial Real Estate Assistant – Transwestern
Generated and updated marketing and leasing materials with Adobe Software, and created a
Property Assessment Guide to systematically evaluate potential commercial properties for
investment and sale.
Educational Background
Daniels College of Business, University of Denver, Denver, CO
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Degree, International Master of Business Administration, December 2012, GPA 3.44
Focus on Green Business Development and Sustainability
Capstone Project in China, June 2012 – July 2012
University of Minnesota, Minneapolis, MN
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Degree, Bachelor of Arts, December 2006, GPA 3.68
Focus on Geography and Latin American Development Studies
Minnesota Studies in International Development in Ecuador, September 2004 – June 2005
Normandale Community College, Bloomington, MN
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Degree, Associate of Arts, June 2004, GPA: 3.2
Focus on Spanish and Philosophy
Study Abroad in Spain, March – June 2003