JEREMY LEIGHTON
PERSONAL DETAILS
Nationality
: British
Post Code
: London, WC2H 7AS
Driving Licence : Full UK clean
E-mail
Mobile
Other
LinkedIn
:
:
:
:
jdl8on@gmail.com
07528 330011
020 77665209
http://uk.linkedin.com/in/jeremyleighton
EDUCATION & QUALIFICATIONS
2011
2011
2006
2006
2006
2006
2001
1983
ITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle (Fujitsu NetCampus)
Managing Software Intensive Development (Essential Unified Process / Agile) (Ivar Jacobsen)
TRIOLE Associate Certification (Fujitsu NetCampus) (pattern reuse methodology)
Fundamental Accounting Concepts (Fujitsu NetCampus)
Understanding Financial Statements (Fujitsu NetCampus)
Practical Use of Function Point Analysis (Software Measurement Services)
PRINCE2 Practitioner (KnowledgePool)
Master of Arts, Economic and Management Studies (Cambridge University)
PROFILE
IT Business Analyst / Project Manager with huge experience of interfacing between the business and
IT focussing on business applications. Combines strong technical writing skills with stakeholder
management. Accredited PRINCE2 Practitioner and certified in Agile / Iterative Development
Management techniques. MBCS.
Possesses core competencies and skills developed on a range of projects from very small to very large,
across multiple industry sectors, predominantly Computer Services for clients within Central and Local
Government, Healthcare, Media / Publishing, Transport and Telecomms. Experienced in liaising with a
variety of technical teams together with customer and supplier representatives.
Highly adaptable with attention to detail. Passionate about quality. Committed to accuracy and
consistency. Aims to ensure clear communication so that all parties are aware of their responsibilities.
Seeks contract work and is immediately available for both interviews and starts preferably within
London and the South East.
TECHNICAL SKILL SUMMARY
Business Analysis:
Data Analysis; Business Process Modelling; UML; Stakeholder Management;
MoSCoW; Requirements Gathering; AS-IS; TO-BE; Gap Analysis; SWOT
Analysis; Scoping Document Design; Root Cause Analysis; Research;
Project Management:
Project Planning; PRINCE2; Relationship Management; Stakeholder
Management; Change Management; Project Management Processes; SDLC;
Agile; Resource Management; Configuration Management; Quality
Assurance; 3rd Party Management; Risks, Assumptions, Issues, and
Dependencies (RAID) Management; Risk Management; Project
Documentation; Matrix Management.
Methodologies:
PRINCE2; Foundation; Function Point Analysis; ITIL; UML
Languages:
PL/1; FOCUS; JCL; Oracle SQL & PL/SQL; PRO-IV; Forte; MARK V
Database Layer:
Oracle; DL/1; VSAM
Modelling / CASE Tools: Enterprise Architect; Visio; Bizagi
Management Tools:
MS Project; PWW; PVCS
Productivity Tools:
MS Office; TOAD; SharePoint; IMS-XPERT; ISPF/TSO
Testing:
Test Director / Quality Centre
Industry Experience:
Computer Services; Central and Local Government; Healthcare; Media /
Publishing; Telecomms
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JEREMY LEIGHTON
REFERENCES AVAILABLE ON REQUEST. RECOMMENDATIONS AVAILABLE VIA LINKEDIN
EMPLOYMENT HISTORY
May 2014– July 2014
Harrow Council, London
The most ethnically diverse borough in the country has made significant progress in delivering services digitally.
Joined as Business Analyst / ICT Governance Project Manager solely responsible for following up on
an Ernst & Young Report from 2013 identifying potential cost saving initiatives, particularly in the areas
of Devolved (not provided by Capita Managed Services) Applications licensing and support. The council
was in the process of changing the method of application delivery to be via Citrix and was also preparing
for the retender of the managed services contract.
Responsibilities:

Investigated and documented complex applications landscape in order to clarify business case for
action. Determined application roadmaps.

Interviewed numerous lines of business stakeholders and managed service representatives and liaised
with procurement.

Investigated revised operating models.

Reviewed Project Initiation Document (PID) for Civica W2 application upgrade.

Carried out User Acceptance Testing (UAT) on implementation of SharePoint.

Investigated new household reporting initiative.

Documented usage and requirements for AutoCAD.

Produced report on relevant discoveries at Cloud World Forum.
Achievements:

Produced definitive, up to date documentation of applications in use (with roadmaps) and interfaces
between them. Initially pointed to a number of incomplete, out of date lists of applications and there
was no documentation of interfaces at all. Assessed potential cost savings following this successful
step.

Clarified status of decommissioned services by tenaciously pursuing leads. This led to servers being
freed up and thus lowering future costs.
Skills Snapshot: Stakeholder Management; Requirements Gathering; Scoping Document Design;
Research; PRINCE2; Configuration Management; Quality Assurance; 3rd Party Management; Risks,
Assumptions, Issues, and Dependencies (RAID) Management; Project Documentation; MS Office;
SharePoint
July 2013– December 2013
Medical Services, Wembley, London
Medical Services provides a non-emergency ambulance service to NHS Trusts UK-wide.
Worked as a Business Analyst / Software Project Manager on two main projects. Originally employed
to progress the first on the basis of my NHS and Integration experience. When it stalled awaiting action at
director level successfully took responsibility for the second project.
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1. Appointment Booking Integration
Developed idea of integrating appointment booking on hospital Patient Administration System
(PAS) with transport booking on Cleric Advanced Passenger Transport Services (APTS). Met with
NHS trust representatives to clarify processes and way forward.
Progressed pilot at Moorfields Eye Hospital.
Documented booking data flows in PowerPoint.
Produced daily reports on cancellations from Cleric APTS.
Systematically evaluated cancellation data and clarified business case.
2. Datix Integration
A Risk Management system used to record incidents and complaints. There were many duplicate
entries on the database due to incorrect or inconsistent spelling of names of involved parties.

Integrated Incident / Complaint Reporting on Datix with journey details from Cleric APTS and
employee details from Snowdrop HR in order to improve data quality. Details were pulled based on
entry of just journey or employee number.

Clarified activities to ensure alignment of all parties involved.

Produced business requirement specification and liaised with suppliers.
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JEREMY LEIGHTON
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Advised on reconfiguration of forms/data fields within Datix.
Prepared and executed system test scripts to test new functionality and advised on UAT.
Achievements:

Successfully achieved integration by getting documentation agreed and coordinating / prompting
action by internal resources and suppliers.

Also proposed solution to eliminate paper flow/storage for Training records by finding signature
recognition app for iPad. This was not part of my role and I was not asked to do it. I overheard a
conversation and thought I could help. The benefit was that Training records could be stored
digitally rather than taking up huge amounts of limited storage space because of the need for
physical signatures.
Skills Snapshot: Data Analysis; Stakeholder Management; Requirements Gathering; Scoping Document
Design; Root Cause Analysis; Research; PRINCE2; Project Planning; Change Management; Quality
Assurance; 3rd Party Management; Risks, Assumptions, Issues, and Dependencies (RAID) Management;
Business Case Analysis; Cleric APTS; Datix and Snowdrop HR running on MS SQL Server; Cleric
integration via web services; Snowdrop HR required new database view; MS Office
January 2013– March 2013
Poole Hospital NHS Foundation Trust Cancer Services, Dorset
Poole Hospital is the centre of cancer treatment for the whole of the county of Dorset though certain services are
devolved to Bournemouth Hospital and Dorset County Hospital, Dorchester. The trust had identified inefficiencies
in data handling for cancer case management with manual transcription of data from one system to another.
Worked as an IT Business Analyst to identify possible solutions for improved integration at both Poole
and Bournemouth Hospitals in anticipation of their merger.
Responsibilities:

Documented existing and proposed interfaces (Word / Excel), high level architecture (PowerPoint)
and radiotherapy / chemotherapy workflows (Bizagi).

Reviewed systems involved in Multi-Disciplinary Team (MDT) process including bespoke e-forms
in Electronic Patient Record (EPR).

Reviewed offerings from EPR Portal suppliers (Logica, IBM / Ascendant, Harris, Orion, Ascribe /
Graphnet).

Investigated production of Cancer Outcomes and Services Dataset (COSD).

Investigated automation software (Blue Prism and Macro Scheduler), documented business
requirements for automation.
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Recommended way forward. Presented to non-technical stakeholders at both Poole (in person) and
Bournemouth (in May, remotely via Webex) Hospitals.
Achievements:

Successfully produced a range of options (feasibility studies) for consideration.

Produced a working proof of concept using Blue Prism automation software.

Documented and categorised a set of requirements for further action – not strictly part of initial brief.
Skills Snapshot: Data Analysis; Business Process Modelling; Stakeholder Management; MoSCoW;
Requirements Gathering; SWOT Analysis; Scoping Document Design; Root Cause Analysis; Research;
Project Planning; PRINCE2; Relationship Management; Resource Management; Quality Assurance;
Risks, Assumptions, Issues, and Dependencies (RAID) Management; Project Documentation; Somerset
Cancer Register; Graphnet EPR; CaMIS / eCaMIS; Blue Prism; MOSAIQ; MS Office; Bizagi
February 2003– April 2012
Fujitsu Services, Stevenage, Herts
One of the world’s leading ICT providers offering a complete range of products, services and solutions. It
is the largest Japanese employer in the UK and Ireland with 14,000 staff. Customers include government,
retail and utilities.
Employed as a Project Manager / Business Analyst gaining a good general knowledge of the IT
industry
Worked on a number of projects:
1. Ministry of Justice – Business Analyst / Application Architect
Carried out incisive research into customer idea to create a Management Information Portal from the
Criminal Justice System Exchange (CJSE) successfully clarifying its feasibility. Provided suggestion to
assist the competitiveness of bid to retender services.
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JEREMY LEIGHTON
Investigated migration of former Home Office applications to MoJ environment.
2. Astellas Pharmaceuticals – Business Analyst / Solution Architect
Investigated Managed File Transfer products from long list and showed that original assumptions relating
to Gartner Magic Quadrant were in need of correction. Communicated project aims and produced
questionnaire to successfully elicit requirements from global stakeholders via Webex-style interviews.
Documented these requirements and added new ones, translating user needs. Evaluated suppliers /
products against requirements.
3. Thomson Reuters – Business Analyst / Applications Architect
Fujitsu contracted with Reuters for a global transformation project. This was modified when Thomson
took over Reuters to form Thomson Reuters, approximately doubling the user and application base.
Analysed over 100 applications for a global virtualisation project, systematically collating data. Displayed
strong technical writing skills. Produced process documents and standardisation checklist. Produced
support models as required for Service Introduction process. Expertly reviewed other people’s work. Held
joint requirement planning workshops with Editorial department. Documented As Is and To Be system
architectures in Unified Modelling Language (UML) in Enterprise Architect.
4. NHS National Programme – Picture Archiving and Communication System (PACS)
Integration Manager
Fujitsu won the contract to be Local Service Provider (LSP) to supply the Care Records System (CRS) for the South
of England and a subsequent contract to supply Radiology Information System (RIS) and PACS. Acted as the 'go-
to' man for all matters relating to the CRS-RIS interface. In some trusts CRS was implemented first but
for most RIS / PACS was implemented first, not as per the original plan. This impacted on the processes
for synchronising patient data at deployment stage. Sat between different teams within Fujitsu and liaised
with partner organisations such as TCS and PWC and with suppliers - HSS for RIS and GE for PACS.
Managed changes and defects, documented interface field mappings (Health Level 7 (HL7) messages) in
conjunction with architects, acted as Project Manager for the implementation of the CRS-RIS interface at
East Surrey hospital (under complex change management environment) and attended meetings with the
customer representatives Connecting for Health (CfH) and with clinicians and trust Project Managers /
technical staff.
5. O2 – Project Manager
Fujitsu supplied Application Support services for the Billing System which comprised some bespoke
programs around the Convergys Geneva billing system. The Billing System suffered from poor
performance. Brought in initially to manage Geneva upgrade. Managed series of small developments
under framework agreement and migration to new platform.
6. Internal Mobile Engineering Management Information System (MIS) – Business Analyst
Investigated and documented all MIS sources within Mobile Engineering business. Contacted users to
determine on-going requirements. Proposed new data interface.
Achievements:
 Redefined the transformation template for Thomson Reuters and guided new staff in its use.
 Created documentation for the NHS that had not previously existed on the configuration options
deployed by the RIS supplier and on the RIS-PACS interface.
 Resolved an issue for O2 which had been taken to board level, saving the further write-off of several
million pounds.
 Provided an excellent analysis for MIS of a legacy suite with a very poor baseline.
Skills Snapshot: Data Analysis; UML; Business Process Modelling; UML; Stakeholder Management;
MoSCoW; Requirements Gathering; AS-IS; TO-BE; Gap Analysis; SWOT Analysis; Scoping Document
Design; Root Cause Analysis; Research; Project Planning; PRINCE2; Relationship Management; Change
Management; Project Management Processes; SDLC; Resource Management; Configuration
Management; Quality Assurance; 3rd Party Management; Risks, Assumptions, Issues, and Dependencies
(RAID) Management; Project Documentation; Enterprise Architect; Test Director (Quality Centre); MS
Office; HSS RIS; GE PACS; Cerner Millennium; HL7; Oracle; Intranet
EARLY CAREER HISTORY
October 1998– February 2003, Fujitsu Services (formerly ICL), Enfield, Project Manager
April 1993– October 1998, CFM, Enfield, Middx, Project Manager / Technical Manager
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