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Curriculum Vitae
SAMBUDDHA GUPTA
Mobile No. +91 9830022778
Email : [email protected]
Address : P-3, Block – B, Lake Town, Kolkata – 700 089
---------------------------------------------------------------------------------------------------CAREER SUMMARY
From January 2013 – Present : General Manager, Commercial, Jet Airways
 Overseeing Jet Airways Training Academy (JTA)
 Awaiting for further assignments from Head Office
2000 – 2012 – General Manager Eastern India, Jet Airways
 Was in charge of 13 (Thirteen) Airports namely Kolkata; Guwahati, Bagdogra; Imphal;
Jorhat; Dimapur; Bhubaneswar; Patna; Ranchi; Dibrugarh; Agartala; Silchar; Aizal.
 Remote Management of more than 40 (Forty) Flights per day.
 Bimonthly Inspection of all Airports and their systems.
 Appraisals of Airport Managers
 Quality Control (Customer Services).
 Quality Control (Safety).
 Conflict resolution on H.R. issues.
 Industrial Disputes arising of out of outsourcing of labour.
 Resource allocation
 Customer Complaint.

Personal Relation with politicians, labour leaders & union
 Speech writing and media handling
 Crisis management
 Budget Administration
 Direct involvement in setting up stations at new airports – Bhubaneswar; Aizal, Patna &
Dhaka.
 Operation Control of International Flights.
 Was elected Chairman of Airlines Operating Committee of all Domestic & International
Airlines 2005 & 2006
1997 – 2000 – Airport Manager, Jet Airways, Kolkata
 Flight Management
 Customer Satisfaction
 Safety Management at Ramp Side
 Crisis Management (Aircraft Accident management; Bomb threat procedures etc.)
 Budgetary Control
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Appraisal of Staff
Staff Training
Maintaining of relationship with bodies viz. Airport Authority (IAAI); Bureau of Civil
Aviation Security (BCAS); Central Industrial Security Force (CISF); Director General of Civil
Aviation (DGCA)
On time performance
Delay Management
Co-ordination with Security Department; Catering; Engineering; Sales; Cabin Appearance &
Cargo.
Revenue maximization by uplifting maximum Cargo.
Maximization of Airport Sales & Excess Baggage Collection
1996 -1997 : Branch Manager, Travel House (ITC Group Company)
 Customer Service
 Business Growth
 Recovery of Ageing Receivables.
 Co-ordination with ITC for financial support
 Popularizing International Group Tours by use of Brand Names such as ‘Wills’ & ‘Classic’
1995-1996 : Damania Airways, Customer Relationship Manager & Station Manager
 Total Control over Calcutta Airport
 Setting up stations at Guwahati, Dibrugarh & Imphal amidst political unrest.
1983-1994 : Air India Traffic Asst. & then Chief Traffic Asst.
 Ground handling of Air India; Singapore Airlines; Thai International; Bangladesh Biman;
Aeroflot; SAS
 Important functions included Customer Service; Load & Trim; Ramp Services & Safety Audit
 Trained in Customer Service, Load & Trim; Dangerous Goods Regulations; Cargo Basic &
Advance.
 Qualified for Load & Trim for all aircraft operating into Calcutta of Air India, Singapore
Airlines, Thai International & Bangladesh Biman
1979-1983: Rasoi Vanaspati & Industries Ltd. Management Trainee under Managing Director
 Deputed in setting up Pallavi Refinery Ltd. (A sister company of RASOI)
 Overseeing Factory Renovation at Madhyamgram
1977-1979: India Docking & Engineering Co.
 Accounts Assistant
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Education
1963 -1974 Don Bosco School (Park Circus), Calcutta
1975 – 1977 St . Xavier’s College , Calcutta, India
Bachelor in Commerce
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