American Airlines, Inc.
American Airlines, Inc., a global airline with service to over 330 cities in 54
counties worldwide and more than 6,700 daily flights, offers daily nonstop
services between Hong Kong and US effective June 2014. American is also a
founding member of the oneworld® Alliance.
We are seeking a very capable team member based in Hong Kong Airport.
RECRUITE CODE:
JOB TITLE:
GMCS4
General Manager Customer Services
Please send your resume in English to Pacific HR Dep. American Airlines by e-mail to
Pacific.HR@aa.com please indicate the Recruit Code in the SUBJ box.
Only applicants selected for an interview will be contacted. No telephone inquiries,
please.
MAIN OBJECTIVES:

Manages all areas covering the airport operations.

Plans, directs and coordinates activities of the airport operation through obtaining
optimum use of equipment, facilities and personnel. Leads the whole HKG team
towards achievement of station performance/service targets and company goals.
Key Responsibilities: (Including but not limited to)

Supervises co-ordinates and takes overall responsibility of the performance of a team of
contracted personnel in all areas covering customer services, ticketing, operations, baggage
service, ramp and security.

Responsible for meeting all operational performance goals, profitability and cost control goals.

Supervision and co-ordination of AA airport staff including all administrative activities such as
working schedule, trainings and performance appraisals etc.

Responsible for preparing, monitoring and controlling the total station operating budget and
presentation of the budget at the annual budget meeting.

Responsible for various reports and flow of paperwork.

Has overall responsibility to maintain the company's regulations and procedure objectives.

Responsible for ensuring American Airlines is presented in the best possible light to airport
authorities, other airlines and the public.

Attends/conducts meetings as necessary both internal and external related to the airport
operation.

Occasionally conducts meetings with service providers such as crew hotel, catering company
and ground handling company to ensure their compliance to AA’s procedures/requirements.

Motivates employees and aligns them with the organizational direction and achievement of
station targets/goals.
Core Competencies & Skills Required:
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Excellent written and verbal communication skills in English and local language
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Excellent knowledge of all aspects of the airport operation and the airline industry
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Analytical and computer skills including Excel, Word and PowerPoint
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Strong leadership skills to guide staff and contractors efficiently and ability to motivate
employees
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Ability to be totally responsible, dedicated and committed to the job
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Demonstrates sound judgment and decision making ability
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Strong administrative and interpersonal skills
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Position requires high flexibility and the ability to handle multiple priorities simultaneously