Chapter 1
Intentional Counseling
and Interviewing
Key Distinctions
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Interviewing– basic process for
information gathering, problem solving,
advice giving
Counseling – Helping people cope with
normal problems and opportunities
Psychotherapy – process focused on deepseated personality or behavioral difficulties
Intentionality
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Ability to use a variety of skills and
personal qualities to adapt styles to suit
different individuals and cultures
It is not focused on the “one right answer”
How many potential responses may be
helpful
Cultural Intentionality
Awareness that cultural groups
have different patterns of
communitation
Intentional Competence
Ability to predict and anticipate
the consequences of what you say
in a session
Microskills
Single communication skill units
Microskills Hierarchy
Personal style and theory
Skill Integration
Influencing skills and strategies
Reflection of meaning
Focusing
Confrontation
Five-stage interview structure
Reflection of feeling
Encouraging, paraphrasing, and summarizing
Client observation skills
Open and closed questions
Attending behavior
Ethics and multicultural competence