[WSA LOGO]
[WSA NAME]
Annual Water Services Development
Plan Performance- and Water Services
Audit Report
as directed by the Water Services Act (Act 108 of 1997) and the Regulations relating to Compulsory National
Standards and Measures to Conserve Water
FY 20YY
WSA Name: Annual WSDP Performance- and Water Services Audit Report
FYYYY
Version Control
Description
Date
Reference
Version 1
Version 2
Version 3
Approval
Prepared by:
Designation
Name
Contact No.
E-mail
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Background to the Annual WSDP performance- and water services audit report Template
Water Services Authorities are required in terms of the Water Services Act, 1997 (Act No. 108 of 1997),
as well as the ‘Regulations relating to compulsory national standards and measures to conserve water’,
as issued in terms of sections 9 (1) and 73 (1) (j) of the Water Services Act, 1997, to report on the
implementation of its water services development plan during each financial year and to include a water
services audit in such annual report. In October 2010, the Department of Water Affairs issued a draft
template to support Water Services Authorities in complying with the legal framework and the template
was termed the “WSA Annual Business Plan: Audit Report on the Implementation of the WSDP”. In
terms of the Water Services Act, the annual water services development plan implementation report
must be made within four months after the end of the financial year, and must be given to the Minister,
the Minister of Provincial Affairs and Constitutional Development, the relevant Province and every
organization representing municipalities having jurisdiction in the area of the water services authority. It
also states that the water services authority must publicise a summary of its report and that a copy of the
report and summary must be available for inspection at its offices and must be obtainable against
payment of a nominal fee.
The Municipal Finance Management Act (MFMA) (Act 56 of 2003) states that the council of a
municipality must within nine months after the end of the financial year deal with the annual report of
the municipality. National Treasury through its MFMA Implementation Unit, issued a revised Annual
Report template in July 2012 with the purpose to assist municipalities in the preparation and
development of improved content and quality of Municipal Annual Reports. In terms of the MFMA, the
annual report of a municipality must include an annual performance report, whilst the template outlines
the service delivery performance expectations of the annual report stating the purpose as “Provide an
overview of the key service achievements of the municipality that came to fruition during year 0 in terms
of the deliverables achieved compared to the key performance objectives and indicators in the IDP.”
The Municipal Annual Report as contemplated in the MFMA cannot replace or constitute the annual
report on the implementation of the water services development plan as contemplated in the Water
Services Act, nor the water services audit as contemplated in the Compulsory National Standards. It is
however agreed that information contained in a water services authority’s annual report on the
implementation of its water services development plan and water services audit, need also to be
referenced in its Municipal Annual Report as provided for in the template issued in this respect.
This template termed the “Annual WSDP Performance- and Water Services Audit Report” is created to:



Represent water services delivery performance in the context of the WSA’s water services
development plan;
To present water services delivery performance for alignment with- and input to the Municipal
Annual Report;
Present the full water services audit requirements as directed by the ‘Regulations relating to
compulsory national standards and measures to conserve water’
This template is supported by a Microsoft Excel template which specifically references information
sources as contained in the WSDP Guide Framework.
Please note that this section should be deleted when drafting the final report
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Foreword
Delete note once section is compiled
It is proposed that the Annual WSDP Performance- and Water Services Audit Report should be
accompanied by a foreword and which should serve as an executive summary and provide a general
overview on performance for the past financial year in the context of the WSDP and regulatory
requirements. The foreword should be written by the Accounting Officer of the Water Services Authority
i.e. the Municipal Manager.
It is proposed that the foreword should clearly state the purpose and reason for the report, example:
Water Services Authorities are required in terms of the Water Services Act, 1997 (Act No. 108 of
1997), as well as the ‘Regulations relating to compulsory national standards and measures to
conserve water’, as issued in terms of sections 9 (1) and 73 (1) (j) of the Water Services Act, 1997,
to report on the implementation of its water services development plan during each financial year
and to include a water services audit in such annual report.
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Abbreviations and Definitions
DWA
Department of Water Affairs
BDS
Blue Drop Certification System
FY:
Financial Year - means in relation to –
•
a national or provincial department, the year ending 31 March; or
•
a municipality, the year ending 30 June.
GDS
Green Drop Certification System
IDP:
Integrated Development Plan - An IDP is a legislative requirement for municipalities which
identifies the municipality’s key development priorities; formulates a clear vision, mission
and values; formulates appropriate strategies; shows the appropriate organisational
structure and systems to realise the vision and the mission and aligns resources with the
development priorities.
MFMA
Local Government: Municipal Finance Management Act, 2003 (Act No. 56 of 2003)
m3
cubic metres = 1 000 liter = 1 kiloliter
Ml
Megaliter = 1 000 kiloliter = 1 000 000 liter
SDBIP:
Service Delivery Budget Implementation Plan – is a management, implementation and
monitoring tool that enable the Municipal Manager to monitor the performance of senior
managers, the Mayor to monitor the performance of the Municipal Manager, and for the
community to monitor the performance of the municipality.
WSA:
Water Services Authority - means a municipality with the executive authority and the right
to administer water services as authorised in terms of the Municipal Structures Act, 1998
(Act No. 117 of 1998)
WSDP:
Water Services Development Plan – means the plan to be developed and adopted by the
WSA in terms of the Water Services Act, 1997 (Act No. 108 o f1997)
WSDP
Modular tool which has been developed by the DWA to support Water Services Authorities
Guide
in complying to the Water Services Act with respect to Water Services Development
Framework Planning and which is also used by the DWA to regulate such compliance
WSP:
Water Services Provider - means any person or institution who provides water services to
consumers or to another water services institution, but does not include a water services
intermediary
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Table of Contents
Foreword ................................................................................................................................................. 4
Abbreviations and Definitions................................................................................................................. 5
Section A: Water Services Authority Profile ............................................................................................... 7
A1: Map of Water Services Authority Area of Jurisdiction .................................................................... 7
A2: Water services administration and organization............................................................................. 9
A3: Water services overview ................................................................................................................ 10
Section B: WSDP Performance Report...................................................................................................... 13
B1: WSDP reference and status ........................................................................................................... 13
B2: Performance on water services objectives and strategies ............................................................ 15
B3: Status of water services projects ................................................................................................... 19
B4: Past financial year water services project impact declaration ...................................................... 21
Section C: Water Services Audit Report.................................................................................................... 22
C1. Quantity of water services provided (Water Balance)................................................................... 23
C2. Water services delivery profile ...................................................................................................... 27
C3. Cost recovery and free basic services ............................................................................................ 40
C4. Water quality ................................................................................................................................. 47
C5. Water conservation and demand management ............................................................................ 56
Section D: Approval and Publication Record ............................................................................................ 58
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Section A: Water Services Authority Profile
A1: Map of Water Services Authority Area of Jurisdiction
Delete note once section is compiled
It is proposed that a map of the area of jurisdiction of the Water Services Authority with specific
reference to settlements, water services schemes and infrastructure, will provide additional clarity to the
reader with respect to the nature of the WSA’s services provision. More than one map may be provided
to visually represent the water services provision profile of the municipality.
Figure A1.1: Location of WSA within DM/ Province
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Figure A1.2: Map of WSA area of jurisdiction
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A2: Water services administration and organization
Delete note once section is compiled
This section to provide the necessary contact details to the water services management, and can be used
to explain and outline the organizational structuring of water services provision (as background to the
performance- and audit report). For clarity purposes, an organizational structure can be added.
Table A2.1: Water services administrative structure
Accounting Officer
Designation:
Name:
Telephone Nr:
Fax Nr:
Cell Nr:
Email:
WSA Manager
Designation:
Name:
Telephone Nr:
Fax Nr:
Cell Nr:
Email:
WSP Manager
Designation:
Name:
Telephone Nr:
Fax Nr:
Cell Nr:
Email:
WSDP Manager
Designation:
Name:
Telephone Nr:
Fax Nr:
Cell Nr:
Email:
IDP Manager
Designation:
Name:
Telephone Nr:
Fax Nr:
Cell Nr:
Email:
Municipal Manager
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A3: Water services overview
Delete note once section is compiled
The overview of the settlements within the WSA area of jurisdiction aligns with Chapter 1 of the
Municipal Annual Report template (T1.2.6) which provides an overview of neighbourhoods within the
municipality. For the purposes of the WSDP Implementation- and Water Services Audit Report, the
overview of settlements to include the water services delivery profile of each settlement, which is then
also provided in summary format as part of the Water Services Audit.
The settlements and service level profile must be sourced from- and hence be completely aligned with
Module 1 of the WDSP Guide Framework. The service level profile will therefore reflect the past year
baseline figures used by the WSA in planning and managing its water services. Sufficient narrative should
be included to explain the service level profile as an ‘adequacy’ profile. In order to avoid confusion with
respect to multiple needs, it is recommended that the adequacy profile for each settlement be indicative
in nature.
This section should also be used to provide an overview of the water services schemes which have been
established and which are being operated by the WSP.
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Table A3.1: Water services overview (water)
Sub-Total
Formal Town
Example Town 1
Sub-Total
0
Sub-Total
Sub-Total: (Urban)
0
TOTAL
0
0
0
0
0
No Services: Formal
No Services: Informal
Infrastructure, O&M & Resource need
Infrastructure & O&M needs
Infrastructure needs only
O&M needs only
Adequate
Below RDP
None
Adequate
Below RDP
None
Adequate
Below RDP
None
Adequate
Below RDP
None
Adequate
Below RDP
None
Adequate
Below RDP
None
Adequate
Below RDP
None
0
0
0
1 000 2 600
0
Water resources needs only
None
0
1
0
0
0
Informal Settlements
Sub-Total
Sub-Total (Rural)
Below RDP
1
Rural Scattered
Sub-Total
Adequate
1 000 2 600
Rural Small Village
Sub-Total
None
P
RURAL
Rural Dense Village
Sub-Total
Below RDP
1 000 2 600
Informal Settlements
Sub-Total
Working towns & service centres
Adequate
0
Townships
Sub-Total
Adequate: Sahred Services
Adequate: Formal
Population
Metropolitan Area
Adequate: Informal
Water category
20YY
Households
Settlement Type
URBAN
Population
Households
2011*
0
0
1 000 2 600
1
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Table A3.2: Water services overview (sanitation)
Sub-Total
Formal Town
Example Town 1
0
Sub-Total
Sub-Total: (Urban)
0
P
0
0
TOTAL
None
Adequate
Below RDP
None
Adequate
Below RDP
None
0
0
1
Adequate
Below RDP
None
Adequate
Below RDP
None
Adequate
Below RDP
None
Adequate
Below RDP
None
0
Informal Settlements
Sub-Total
Sub-Total (Rural)
Below RDP
0
Rural Scattered
Sub-Total
1
Adequate
0
Rural Small Village
Sub-Total
No Services: Formal
None
0
0
1 000 2 600
0
No Services: Informal
Below RDP
0
RURAL
Rural Dense Village
Sub-Total
Infrastructure, O&M & Resource need
Adequate
0
Informal Settlements
Sub-Total
Working towns & service centres
Infrastructure & O&M needs
None
1 000 2 600
0
Infrastructure needs only
Below RDP
0
Townships
Sub-Total
O&M needs only
Adequate
1 000 2 600
Sub-Total
Water resources needs only
Adequate: Sahred Services
Adequate: Formal
Population
Metropolitan Area
Adequate: Informal
Sanitation category
20YY
Households
Settlement Type
URBAN
Population
Households
2011*
0
0
1 000 2 600
1
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Section B: WSDP Performance Report
B1: WSDP reference and status
Delete note once section is compiled
The Water Services Act, 1997 (Act 108 of 1997) places a duty on Water Services Authorities to draft,
invite comments and adopt a Water Services Development Plan. As promulgated in terms of section 16
of the Water Services Act, a WSA must prepare and adopt a new development plan every five years,
unless substantial deviations require an earlier interval.
In order to report on the implementation of the water services development plan, it is essential that the
WSDP which is being reported on is adequately referenced. This section therefore references the
adopted WSDP in the context of the previous financial year which is being reported on. It is proposed
that the colour coding presented in the example should be used throughout the document to clearly
reference the reporting year in the context of the planning year.
It is important to highlight that the WSDP as envisaged in the Water Services Act, and on which the
implementation status must be reported on, relates to the adopted plan which outlines the future
demand requirements and strategies of the WSA. The WSDP referenced above, is then also included as
Module 3 of the DWA’s WSDP Guide Framework. In this respect, it is emphasized that Module 1 of the
WSDP Guide Framework does not comprise the WSDP as envisaged in terms of the Water Services Act.
This section to include a narrative with regards to the status of the WSDP and which may include
reference to detailed plans which has been instituted as part of the WSDP.
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Table B1.1: WSDP- and reporting reference
Nr
WSDP Title and Reference
Status
1
Dra fted:
Comment s ubmi t:
Fi na l i s ed:
Adopted:
Publ i s hed:
2
Dra fted:
Comment s ubmi t:
Fi na l i s ed:
Adopted:
Publ i s hed:
Date
WSDP
Year
Financial Reporting
Year
year
Year 1
Year 2
Year 3
Year 4
Year 5
Year 1
Year 2
Year 3
Year 4
Year 5
FY20XX
FY20XX
FY20XX
FY20XX
FY20XX
FY2009
Year - 2
Year 0
FY20XX
FY20XX
FY20XX
FY20XX
FY20XX
Year X
Year X
Year X
Year X
Year X
Year X
Year X
Year X
Year X
Year X
Legend:
Pa s t Fi na nci a l Yea rs
Previ ous Fi na nci a l Yea r (fi na nci a l yea r of reporti ng)
Future Yea rs
Example
WSA Name: Water Services
Development Plan (WSDP),
1
Final Report, Version 1.3,
2008/9
Dra fted:
31/01/2008
Comment s ubmi t:
30/03/2008
Year 1
Year 2
Fi na l i s ed:
04/04/2008
Year 3
Adopted:
15/05/2008
Year 4
FY2011
FY2012
Publ i s hed:
03/06/2008
Year 5
FY2013
FY2010
Year - 4
Year - 3
Year - 1
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B2: Performance on water services objectives and strategies
Delete note once section is compiled
The Water Services Act, 1997 (Act 108 of 1997) specifies in section 15, that the WSDP must form part of
the municipality’s Integrated Development Plan. It is therefore essential that the water services delivery
objectives and strategies as established in the WSDP, should be incorporated into the IDP and specifically
in the Service Delivery Budget Implementation Plan (SDBIP). The performance of the municipality is
presented in terms of its SDBIP in the Municipal Annual Report. This report on the implementation of
the WSDP must therefore focus on presenting the performance with respect to the achievement of the
water services objectives and targets, established through the WSDP and incorporated into the IDP and
specifically the SDBIP.
In order to relate the performance of the WSA in terms of the WSDP, it is necessary that the
performance objectives established by the municipality, be reported per each of the WSDP business
areas or topics.
This section should also be used to emphasize specific performance achievements by the WSA in the
previous Financial Year (reporting year)
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Table B2.1: Performance on water services objectives and strategies per WSDP topic
Objective
Nr
Strategy
Key Performance
Indicator
Inclusion
(yes/no)
WSDP IDP
WSDP Year 1
FY
20YY
Target
Actual
WSDP Topic 1: Administration
EXAMPLE
Ensure proactive water services development planning and regulatory compliance
1,1 Develop and adopt a new WSDP every 5 New WSDP every 5
none
years
years
Compile and submit annual WSDP
Date submitted
October
1,2 implementation- and water services
every year
audit report
Extract and incorporate WSDP
Date completed
1,3
objectives and projects into IDP / SDBIP
Review and submit the WSDP Guide
Date submitted
1,4
Framework on annual basis
WSDP Topic 2: Demographics
sheet 1 of 2
WSDP Year 2
FY
20YY
Target
Actual
none
not
achieved
October
every year
WSDP Year 3
FY
20YY
Target
Actual
none
not
achieved
October
every year
WSDP Year 4
FY
20YY
Target
Actual
none
not
achieved
October
every year
WSDP Year 5
FY
20YY
Target
Actual
100%
not
achieved
October
every year
2.1
etc.
WSDP Topic 3: Service levels
3.1
etc.
WSDP Topic 4: Socio economic
4.1
etc.
WSDP Topic 5.1: Water Services Infrastructure management
5,1,1
etc.
WSDP Topic 5.2: Water Services Infrastructure management
5,2,1
etc.
WSDP Topic 6: Associated services
6.1
etc.
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Table B2.1: Performance on water services objectives and strategies per WSDP topic
Objective
Nr
Strategy
Key Performance
Indicator
Inclusion
(yes/no)
WSDP IDP
WSDP Year 1
FY
20YY
Target
Actual
sheet 2 of 2
WSDP Year 2
FY
20YY
Target
Actual
WSDP Year 3
FY
20YY
Target
Actual
WSDP Year 4
FY
20YY
Target
Actual
WSDP Year 5
FY
20YY
Target
Actual
WSDP Topic 7.1: Conservation and Demand management (Water Resource Management)
7,1,1
etc.
WSDP Topic 7.2: Conservation and Demand management (Water Balance)
7,2,1
etc.
WSDP Topic 8: Water Resources
8.1
etc.
WSDP Topic 9: Financial profile
9.1
etc.
WSDP Topic 10: Institutional Arrangements profile
10.1
etc.
WSDP Topic 11: Social and Customer service requirements
11.1
etc.
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The following performance highlights may be presented for the past financial year:
1.
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B3: Status of water services projects
Delete note once section is compiled
The report on the implementation of the WSDP must provide the status of the water services projects
which have been identified for implementation in the WSDP and must therefore highlight the water
services projects which have been planned for, but not yet implemented. Provision is also made to
reference water services projects which may have been incorporated into the IDP, but not necessarily
sourced from the WSDP. Therefore, the municipality to present the status of all water services projects
identified in the respective plans of the municipality, pertaining to the current planning cycle. The actual
performance of projects identified for implementation in the previous financial year (reporting year) is
then also presented, with the emphasis on the expenditure against the assigned budget. Where
required, two rows to be used where projects are ring-fenced to specific funders.
This section must include a narrative with respect to the general progress on water services projects
identified in the WSDP and as adopted by Council for implementation over a five year period, also
emphasizing the reasons for any deviation between water services projects executed versus established
in the WSDP.
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Table B3.1: Water Services projects status and performance
sheet 1 of 1
Inclusion
Nr
Project Title and Description
Total
Total Project
Year 0 Performance - FY20XX
Cost
FY Budget Expended
R'000
WSDP IDP
%
R'000
R'000
R0
R0
R0
Funding
Source(s)
Project
Category /
Type
Planned Period
From FY
To FY
Project
Status
Actual
Completion
Year
######
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B4: Past financial year water services project impact declaration
Delete note once section is compiled
This section of the WSDP performance report must outline the impact of water services projects which
have been implemented (completed) in the previous financial year (reporting year).
Table B4.1: Past financial year project impact declaration
Nr
Project Title and
Description
Project Category
Settlements which
benefitted
Nr Beneficiaries
Hous ehol ds Popul a ti on
Impact Declaration
1
2
3
4
5
6
7
TOTAL
0
0
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Section C: Water Services Audit Report
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This Section C: Water Services Audit Report represents the requirements as established in the
‘Regulations relating to compulsory national standards and measures to conserve water’, as issued in
terms of sections 9 (1) and 73 (1) (j) of the Water Services Act, 1997. It should be emphasized that in all
instances the regulations require information to be presented for the previous financial year and, if
available, comparative figures for the preceding two financial years. The information tables presented
herein, therefore provides for the capturing of comparative figures.
Where available, information presented in this Water Services Audit Report is aligned with the WSDP
Guide Framework and hence, WSA’s are required to source- and align such information from the WSDP
Guide Framework. The presented tables, references the information sourced from the WSDP Guide
Framework.
Where required, WSA’s may expand this section with additional information which it may deem essential
to report on, and which is maintainable on an annual basis.
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C1. Quantity of water services provided (Water Balance)
Delete note once section is compiled
The ‘Regulations relating to compulsory national standards and measures to conserve water’, requires in
section 10 (2) (a), that the water services authority should report on the quantity of water services
provided, including at least:
(i)
(ii)
(iii)
(iv)
the quantity of water used by each user sector
the quantity of water provided to the water services institution by another water services
institution
the quantity of effluent received at sewage treatment plants; and
the quantity of effluent not discharged to sewage treatment plants and approved for use by the
water services institution
In addition, the regulations require in section 10 (2) (g), the WSA to report:
(i)
(ii)
the results of the water balance as set out in regulation 11;
the total quantity of water unaccounted for
Regulation 11 states that: “Within two years of the promulgation of these Regulations, a water service
institution must every month –“
(a) measure the quantity of water provided to each supply zone within its supply area;
(b) determine the quantity of unaccounted for water by comparing the measured quantity of water
provided to each supply zone with the total measured quantity of water provided to all user
connections within that supply zone;
(c) measure the quantity of effluent received at each sewage treatment plant; and
(d) determine the quantity of water supplied but not discharged to sewage treatment plants by
comparing the measured quantity of effluent received at all sewage treatment plants with the
total measured quantity of water provided to all user connections
In essence, the above pertains to the recording of the annual water balance of the Water Services
Authority, as provided for in the WSDP Guide Framework, Topic 7: Conservation and Demand
Management.
The information template, presented below contains the full water balance as to be reported in terms of
Module 1 of the WSDP Guide Framework and appropriately highlighted to reflect compliance to the
compulsory national standards regulations.
Where feasible, it is proposed that the results of the water balance should be graphically presented, to
depict water used per sector as well as to highlight unaccounted for water.
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Table C1.1: Quantity of water services provided / water balance (m3 per annum)
WSDP
Ref. #
Regulations
Ref. #
7.2.1
7.1 / 7.2.2
7.1 / 7.2.3
7.2.14
7.2.4
7.2.5
10.2 (g) (i )
7.2.6
7.2.7
7.2.7A
7.2.6A
10.2 (a ) (i i )
7.2.8.1
10.2 (a )
10.2 (a )
10.2 (a )
10.2 (a )
(i )
(i )
(i )
(i )
10.2 (a )
10.2 (a )
10.2 (a )
10.2 (a )
(i )
(i )
(i )
(i )
7.2.8.2
7.2.8.3
7.2.8.4
10.2 (g) (i )
7.3.1
7.2.3/7.2.4
7.2.5
7.2.5.1
7.2.5.2
7.2.5.3
7.2.6
10.2 (g) (i i )
7.2.9
7.2.11
7.2.13
7.2.14
10.2 (a ) (i i i )
10.2 (a ) (i v)
Description
RAW WATER
Surface water purchased
Surface water abstracted
Ground water abstracted
Effluent recycled
less Raw water supplied to others
Sub-Total: Raw Water supplied
BULK WATER SUPPLY
Volume of water treated
Purchased treated water
Ground water not treated
less Treated water supplied to others
Sub-Total: System Input Volume
WATER CONSUMPTION
Billed Metered:
Domestic
Commercial
Industrial
etc.
Billed Unmetered
Domestic
Commercial
Industrial
etc.
Unbilled Metered
Unbilled Unmetered
Sub-Total: Authorized consumption
UNACCOUNTED FOR WATER
Raw water bulk loss
Billing losses
Apparent losses
Illegal connections
Inaccurate meters
Data errors
Real losses
Sub-Total: Unaccounted for water
WASTEWATER TREATMENT
Total received at WWTW
Total discharged
Returned to environment
Recycled
Quantity of water supplied not
discharged to WWTW's
Year 0
FY20XX
m 3 per annum
Year - 1
FY20XX
Year - 2
FY20XX
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Page 24
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Table C1.2: Quantity of water services provided / water balance (Ml/d)
WSDP
Ref. #
Regulations
Ref. #
7.2.1
7.1 / 7.2.2
7.1 / 7.2.3
7.2.14
7.2.4
7.2.5
10.2 (g) (i )
7.2.6
7.2.7
7.2.7A
7.2.6A
10.2 (a ) (i i )
7.2.8.1
10.2 (a )
10.2 (a )
10.2 (a )
10.2 (a )
(i )
(i )
(i )
(i )
10.2 (a )
10.2 (a )
10.2 (a )
10.2 (a )
(i )
(i )
(i )
(i )
7.2.8.2
7.2.8.3
7.2.8.4
10.2 (g) (i )
7.3.1
7.2.3/7.2.4
7.2.5
7.2.5.1
7.2.5.2
7.2.5.3
7.2.6
10.2 (g) (i i )
7.2.9
7.2.11
7.2.13
7.2.14
10.2 (a ) (i i i )
10.2 (a ) (i v)
Description
RAW WATER
Surface water purchased
Surface water abstracted
Ground water abstracted
Effluent recycled
less Raw water supplied to others
Sub-Total: Raw Water supplied
BULK WATER SUPPLY
Volume of water treated
Purchased treated water
Ground water not treated
less Treated water supplied to others
Sub-Total: System Input Volume
WATER CONSUMPTION
Billed Metered:
Domestic
Commercial
Industrial
etc.
Billed Unmetered
Domestic
Commercial
Industrial
etc.
Unbilled Metered
Unbilled Unmetered
Sub-Total: Authorized consumption
UNACCOUNTED FOR WATER
Raw water bulk loss
Billing losses
Apparent losses
Illegal connections
Inaccurate meters
Data errors
Real losses
Sub-Total: Unaccounted for water
WASTEWATER TREATMENT
Total received at WWTW
Total discharged
Returned to environment
Recycled
Quantity of water supplied not
discharged to WWTW's
Year 0
FY20XX
Ml/d
Year - 1
FY20XX
Year - 2
FY20XX
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Page 25
WSA Name: Annual WSDP Performance- and Water Services Audit Report
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Figure C1.1: Quantity of water services provided / water balance
Page 26
WSA Name: Annual WSDP Performance- and Water Services Audit Report
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C2. Water services delivery profile
Delete note once section is compiled
The ‘Regulations relating to compulsory national standards and measures to conserve water’, requires in
section 10 (2) (b), that the water services authority should report on the levels of services rendered,
including at least:
(i)
(ii)
(iii)
(iv)
(v)
(vi)
the number of user connections in each user sector;
the number of households provided with water through communal water services works
the number of consumers connected to a water reticulation system where pressures rise above
900 kPA at the consumer connection;
the number of households with access to basic sanitation services;
the number of new water supply connections made; and
the number of new sanitation connections made.
In turn, section 10 (2) (c) requires that the number provided above, must also be expressed as a
percentage of total number connections or households.
The above information may be sourced from Module 1 of the WSDP Guide Framework, although
referenced in different topics. For this reason, the information as required above, is presented in the
following sub-sections:



User connections: addressing regulation item (i), (v) and (vi)
Residential water services delivery access profile: addressing regulation item (ii) and (iv)
Residential water services delivery adequacy profile: to align with the WSDP Guide Framework
services profile
The details for each of these sub-sections are further discussed below.
It should be noted that section 10 (2) (b) (iii) is addressed as part of Section C5 of this Water Services
Audit Report.
C2.1
User connection profile
Delete note once section is compiled
The proposed user connection profile, to address regulation items 10 (2) (b) (i), (v) and (vi) can be
sourced from Topic 3: Service Level Profile of Module 1 of the WSDP Guide Framework as section 3.3:
Residential, Public Institutions and Industries. Where deemed appropriate, the template may be adjusted
to represent the user connections per area as serviced by the WSA.
It is proposed that this section should include graphical portrayal and sufficient narrative to explain the
user connection profile.
Page 27
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Table C2.1.1: User connection profile: Water
Water Services
WSDP
Ref. #
Category of users
Year 0
FY20XX
Nr
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
RESIDENTIAL (DOMESTIC)
Metered: Uncontrolled
Metered: Controlled*
Unmetered (flat rate)
Communal water supply
Sub-Total: Residential
EDUCATION
Schools
Tertiary educaton facilities
Sub-Total: Education
HEALTH
Clinics
Hospitals
Health Centres
Sub-Total: Health
INSTITUTIONAL
Public Institutions
Magistrate Offices
Police Stations
Prisons
etc
Sub-Total: Institutional
INDUSTRIAL
Dry industries
Wet industries
Sub-Total: Industrial
COMMERCIAL
Businesses
Office Buildings
Sub-Total: Commercial
MINING
Sub-Total: Mining
OTHER
Agriculture
Churches
Unknown
Sub-Total: Other
TOTAL
Year - 1
FY20XX
%
0
0
0
0
0%
0%
0%
0%
0%
0
0%
0%
0%
0
0%
0%
0%
0%
0
0%
0%
0%
0%
0%
0%
0
0%
0%
0%
Nr
%
0
New
Connections
Year -2
FY20XX
0%
0%
0%
0%
0%
Nr
%
0%
0%
100%
0%
100%
0
0
0
0
0
0%
0%
0
0
0
0
0%
0%
0%
0%
0
0
0
0
0
0%
0%
0%
0%
0%
0%
0
0
0
0
0
0
0
0%
0%
0%
0
0
0
0
0
0
1
1
0%
0%
0
Year 0
Nr
0
0
0%
0%
0%
0%
0
0%
0%
0%
0%
0%
0%
0
0%
0%
0%
0
0%
0%
0%
0
0%
0%
0%
0
0%
0%
0%
0
0%
0%
0
0%
0%
0
0%
0%
0
0
0%
0%
0%
0%
0
0
0
0
0
0
0
0
1
1
1
0%
0%
100%
100%
100%
0%
1 100%
0%
1 100%
1 100%
0
1
100%
Note: * means connections which in terms of the by-laws should be metered and controlled, but may include unauthorized
connections which are neither presently metered nor controlled
Page 28
WSA Name: Annual WSDP Performance- and Water Services Audit Report
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Figure C2.1.1: User connection profile for water
Figure C2.1.2: User connection distribution for water - Year 0
Page 29
WSA Name: Annual WSDP Performance- and Water Services Audit Report
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Figure C2.1.3: New connections for water
Number of new connections: Water - Year 0
Other
Mining
Sector
Commercial
Industrial
Institutional
Health
Education
Residential
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
Number of new connections
Page 30
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Table C2.1.2: User connection profile: Wastewater
Wastewater Services
WSDP
Ref. #
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
Category of users
RESIDENTIAL (DOMESTIC)
Metered: Uncontrolled
Metered: Controlled*
Unmetered (flat rate)
Communal water supply
Sub-Total: Residential
EDUCATION
Schools
Tertiary educaton facilities
Sub-Total: Education
HEALTH
Clinics
Hospitals
Health Centres
Sub-Total: Health
INSTITUTIONAL
Public Institutions
Magistrate Offices
Police Stations
Prisons
etc
Sub-Total: Institutional
INDUSTRIAL
Dry industries
Wet industries
Sub-Total: Industrial
COMMERCIAL
Businesses
Office Buildings
Sub-Total: Commercial
MINING
Sub-Total: Mining
OTHER
Agriculture
Churches
Unknown
Sub-Total: Other
TOTAL
Year 0
FY20XX
Year - 1
FY20XX
Nr
Nr
%
n/a
n/a
0
n/a
0
%
Year 0
Nr
0%
0
0%
0%
0%
0
0
0
0
0%
0%
0%
0%
0
0
0
0
0
0%
0%
0%
0%
0%
0%
0
0
0
0
0
0
0
0%
0%
0%
0
0
0
0
0%
0%
0%
0
0%
0%
0%
0
0
0
0
0%
0%
0
0%
0%
0
0
0%
1
50%
0%
0%
50%
0
0
0
0
0
0%
0%
1
0
0%
0%
0%
1
50%
0%
50%
0
0%
0%
0%
0%
0
0%
0%
0%
0%
0
0%
0%
0%
0%
0%
0%
0
0%
0%
0%
0%
0%
0%
0
0%
0%
0%
0
0%
0%
0%
0
0%
0%
0%
0
0%
0%
0
0%
0
0%
1 100%
1 100%
1 100%
%
0
0%
0
0
Nr
n/a
n/a
0
n/a
0
0%
0
New
Connections
Year -2
FY20XX
0
0%
1 50%
1 50%
2 100%
0%
1
2 100%
Page 31
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Figure C2.1.4: User connection profile for wastewater
Figure C2.1.5: User connection distribution for wastewater - Year 0
Page 32
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Figure C2.1.6: New connections for wastewater
C2.2
Residential water services delivery access profile
Delete note once section is compiled
The proposed residential water services delivery access profile, to address regulation items 10 (2) (b) (ii)
and (iv), can currently only be partly sourced from the WSDP Guide Framework, due to the fact that the
WSDP Guide Framework presents the water services delivery profile in terms of adequacy, irrespective of
type of access provided. The Census 2011, in turn, presents the service level profile per municipality, in
terms of access only and ignores the adequacy of the services provided. For this reason, and also to
align with other documents which may be prepared by the municipality, including its IDP, it is
proposed that the municipality’s water services profile should be presented from both perspectives,
i.e. access vs adequacy.
Where available, the WSDP Guide Framework base data can be used to provide the access profile, or
alternatively, the municipality, can use this sub-section to provide the service level profile as per the
Census 2011. It should however be recognized that the provision of the ‘access’ service delivery profile in
terms of the Census 2011, would not be aligned with the current water services delivery base data used
by the WSA in planning its water services delivery.
The information template provided to present the residential water services delivery access profile, has
been aligned with the proposed ‘Water Services Delivery Levels’ template (T 3.1.3) to be established as
part of the Municipal Annual Report.
It is proposed that this section should include graphical portrayal and sufficient narrative to describe the
water services delivery access profile. The municipality to clearly reference the source of data.
Page 33
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Table C2.2.1: Residential water services delivery access profile: Water
Census Category
Description
Year 0
Nr
%
Year -1
Nr
%
Year 2
Nr
%
1 000
1 000
1 000
WATER (ABOVE MIN LEVEL)
Piped (tap) water inside
dwelling/institution
House connections
Piped (tap) water inside yard
Yard connections
Piped (tap) water on
community stand: distance
less than 200m from
dwelling/institution
Standpipe connection
< 200 m
5 000
36%
4 500
32%
4 500
32%
Sub-Total: Minimum Serivce
Level and Above
6 000
43%
5 500
39%
5 500
39%
8 000
57%
8 500
61%
8 500
61%
7%
0%
7%
0%
7%
0%
WATER (BELOW MIN LEVEL)
Piped (tap) water on
community stand: distance
between 200m and 500m
from dwelling/institution
Piped (tap) water on
community stand: distance
between 500m and 1000m
(1km) from dwelling
/institution
Piped (tap) water on
community stand: distance
greater than 1000m (1km)
from dwelling/institution
No access to piped (tap)
water
Standpipe connection:
> 200 m < 500 m
Standpipe connection:
> 500 m < 1 000 m
0%
0%
0%
Standpipe connection:
> 1 000 m
0%
0%
0%
No services
0%
0%
0%
Sub-Total: Below Minimum
Service Level
Total number of households
8 000
57%
14 000 100%
8 500
61%
14 000 100%
8 500
61%
14 000 100%
Page 34
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Figure C2.2.1: Household water access profile
*Means access to 25 liters of potable water per day supplied within 200m of a household wand with a minimum flow
of 10 liters per minute
Page 35
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Table C2.2.2: Residential water services delivery access profile: Sanitation
Year 0
Census Category
Description
Year -1
Year 2
FY2013
Nr
%
FY2012
Nr
%
2 026
3%
2 024
4%
####
0
0%
0
0%
####
156
0%
0
0%
####
0
0%
2
0%
####
30 460
52%
24 132
45%
####
0
0%
0
0%
####
32 642
55%
26 158
48%
0 ####
FY2011
Nr
%
SANITATION (ABOVE MIN LEVEL)
Flush toilet (connected to
sewerage system)
Waterborne
Waterborne: Low Flush
Flush toilet (with septic tank) Septic tanks / Conservancy
Chemical toilet
Pit toilet with ventilation
(VIP)
Non-waterborne (above min.
service level)
Other
Sub-Total: Minimum Serivce
Level and Above
SANITATION (BELOW MIN LEVEL)
Pit toilet without ventilation
Pit toilet
0
0%
0
0%
####
Bucket toilet
Bucket toilet
0
0%
0
0%
####
0%
####
Other toilet provision (below
Other
min. service level
No toilet provisions
0
No services
Sub-Total: Below Minimum
Service Level
Total number of households
0%
0
26 421
45%
27 893
52%
####
26 421
45%
27 893
52%
0 ####
54 051 100%
0 ####
59 063 100%
Figure C2.2.2: Household sanitation access profile
Access to Sanitation
30%
HH's with access to flush toilets
40%
HH's with access to on-site
toilets (above min. service
level)
HH's below minimum service
level
30%
Page 36
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Residential water services delivery adequacy profile
Delete note once section is compiled
The residential water services delivery adequacy profile is aligned with Module 1 of the WSDP Guide
Framework and should therefore be sourced therefrom. The information portrayed in this section will
therefore reflect the past year baseline figures used by the WSA in planning and managing its water
services, and as updated in terms of the WSDP Guide Framework. This section quantifies the water
services overview which has been reflected per settlement in Section A. Sufficient narrative should be
provided to ensure correct interpretation of the adequacy profile and specifically to highlight that
specific settlements or households may have more than one adequacy need (therefore duplicate
counting in terms of households). Furthermore, it should be highlighted to the reader that the
adequacy profile focuses on identifying the water resources-, operational- and infrastructure needs of
the Municipality, and hence that where areas are serviced private or by others (example farms), that the
adequacy profile considers these areas as having ‘adequate’ services, even though the access profile may
highlight that certain households within these settlements are provided with less than a basic level of
service.
It is proposed that this section should include graphical portrayal and sufficient narrative to describe the
water services delivery access profile.
Page 37
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Table C2.3 (a): Residential water services delivery adequacy profile (Water)
Water
Categorisation
Number of
settlements
FORMAL
1
2
3
4
5
6
7
8
9
10
9
23
0
29
0
0
3
0
0
0
Adequate
Hous e
Connecti ons
HH
Total Household
Interventions
required
%
21 179
Ya rd
Connecti ons
HH
%
Sta nd Pi pes
HH
%
Water
Resource
needs
Sha red
Servi ces
HH
%
HH
INFORMAL
Infrastructure Needs
O & M Needs
%
HH
%
No services
Upgra des
Extens i ons
HH
HH
%
%
Adequate
No services
Refurbi s hment
HH
%
HH
%
HH
%
HH
%
67%
5 347 100%
650 100%
10 503
33%
31 682
15 100%
15
Water Needs: Settlements
165 100%
165
2 394 100%
2 394
72 100%
0
0
3 500
2) Adequate: Informal
27 143
50%
21 179
39%
10 494
Water Needs: Category
1) Adequate: Formal
Households (2013)
72
3 500 100% 10 494 100%
3) Adequate: Shared Services
0
0%
10 494
19%
4) No Services: Informal
5 347
10%
0
5 347
Adequate: House Connections
Households (2013)
Adequate: Yard Connections
650
1%
Adequate: Stand Pipes
Adequate: Shared Services
Water Resources Needs
O&M Needs
5) Water Resource Needs Only
Infra Needs: Upgrade
Infra Needs: Extensions
6) O&M Needs Only
3 500
7%
72
0%
2 394
5%
7) Infrastructure Needs Only
8) Infrastructure & O&M Needs
5 347
10%
650
1%
650
9) Infrastructure, O&M and Resource
Needs
Infra Needs: Refurbishment
No Services
165
0%
31 682
58%
15
0%
Adequate: Informal
No Services: Informal
1
Adequa te
3
Adequa te:
Sha red
s ervi ces
5
Wa ter
Res ources
Needs Only
7
Infra s tructure
Needs Only
9
Infra s tructure, O&M &
Res ource Needs
2
Adequa te:
Informa l
4
No Servi ces :
Forma l
6
O & M Needs
Only
8
Infra s tructure&
O&M needs
10
No Servi ces
Page 38
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Water
Categorisation
Number of
settlements
Table C2.3 (b): Residential water services delivery adequacy profile (Sanitation)
FORMAL
Adequate
HH
1
2
3
4
5
6
7
8
9
10
6
1
49
0
0
0
6
0
0
2
Total Household
Interventions
required
Wa terborne
Low fl us h
Wa terborne
%
501
HH
%
Septi c Ta nk/
Cons erva ncy
HH
%
None
Wa terborne
HH
%
Water
Resource
needs
Sha red
Servi ces
HH
%
HH
%
INFORMAL
Infrastructure Needs
O & M Needs
HH
%
No services
Upgra des
Extens i ons
HH
HH
%
%
Adequate
No services
Refurbi s hment
HH
%
HH
%
HH
%
HH
%
1%
5 347 100%
650 100%
34 548
99%
35 049
18 100%
0
Sanitation Needs: Settlements
0%
18
51 100%
51
Households (2013)
5 347
28%
13 273
69%
9 704 100%
0
0
0
9 704
3 500 100%
3 500
Sanitation Needs: Category
1) Adequate: Formal
2) Adequate: Informal
5 347
10%
3 500
6%
3) Adequate: Shared Services
0
0
Households (2013)
650
1%
Adequate: Waterborne
Adequate: Waterborne Low Flush
Adequate: Septic Tank / Conservancy
Adequate: None Waterborne
Adequate: Shared Services
4) No Services: Informal
Water Resources Needs
5) Water Resource Needs Only
O&M Needs
9 704
18%
6) O&M Needs Only
Infra Needs: Upgrade
Infra Needs: Extensions
Infra Needs: Refurbishment
7) Infrastructure Needs Only
650
3%
5 347
No Services
8) Infrastructure & O&M Needs
9) Infrastructure, O&M and Resource
Needs
51
0%
Adequate: Informal
18
0%
35 049
65%
No Services: Informal
1
Adequa te
3
Adequa te:
Sha red
s ervi ces
5
Wa ter
Res ources
Needs Only
7
Infra s tructure
Needs Only
9
Infra s tructure, O&M &
Res ource Needs
2
Adequa te:
Informa l
4
No Servi ces :
Forma l
6
O & M Needs
Only
8
Infra s tructure&
O&M needs
10
No Servi ces
Page 39
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WSA Name: Annual WSDP Performance- and Water Services Audit Report
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C3. Cost recovery and free basic services
Delete note once section is compiled
The ‘Regulations relating to compulsory national standards and measures to conserve water’, requires in
section 10 (2) (d), that the water services authority should report on cost recovery, including at least:
(i)
(ii)
(iii)
the tariff structures for each user sector;
the income collected expressed as a percentage of total costs for water services provided; and
unrecovered charges expressed as a percentage of total costs for water services provided.
In turn, section 10 (2) (e) requires the water services authority to report on meter installation and meter
testing, including at least:
(i)
(ii)
the number of new meters installed at consumer installations; and
the number of meters tested and the number of meters replaced as expressed as a percentage
of the total number of meters installed at consumer connections.
The Regulations, furthermore specifies in section 10 (2) (b) that the number of households with access to
free basic sanitation services should be recorded. A requirement of the MFMA Municipal Annual Report
is that municipalities should also report the number of customers, receiving Free Basic services. In order
to provide this figure to the Municipal Annual Report, this section has been expanded to include
reference to the number of households receiving access to free basic water.
The above information may be sourced from Module 1 of the WSDP Guide Framework, although
referenced in different topics. For this reason, the information as required above, is presented in the
following sub-sections:



Tariffs: addressing regulation item 10 (2) (d) (i)
Metering, Billing and Free Basic Services: addressing regulation items 10(2) (e) (i) and (ii) as well
as regulation item 10(2) (b) (v)
Revenue collection and cost recovery: addressing regulation items 10 (2) (d) (ii) and (iii)
The details for each of these sub-sections are further discussed below.
C3.1
Tariffs
Delete note once section is compiled
The record of water services tariffs over the past three years should be presented as promulgated by the
water services authority in terms of each charge category. Provision is made to reference the user sector
to which the charges pertain as well as the Unit of measurement example R/customer/month or R/kl.
Once, completed for Year 0 and Year -1, the increase in tariffs will be depicted. Tariffs to be presented
separately for water- and wastewater services.
It is suggested that narrative should be added to provide an overview with respect to the tariff
structuring and strategy followed by the water services authority.
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Table C3.1.1: Tariffs for water
Nr Category
Sector
Unit
Tariff (VAT excluded)
% increase
Year 0
Year -1
Year - 2
Year 0
FY20XX FY20XX FY20XX
BASIC CHARGES
#DIV/0!
#DIV/0!
VOLUME CHARGES
#DIV/0!
#DIV/0!
#DIV/0!
RECONNECTION CHARGES
#DIV/0!
#DIV/0!
OTHER CHARGES (DEFINE CATEGORY)
#DIV/0!
#DIV/0!
Table C3.1.2: Tariffs for wastewater
Nr Category
Sector
Unit
Tariff (VAT excluded)
% increase
Year 0
Year -1
Year - 2
Year 0
FY20XX FY20XX FY20XX
BASIC CHARGES
#DIV/0!
#DIV/0!
VOLUME CHARGES (where applicable)
#DIV/0!
#DIV/0!
#DIV/0!
CHARGES TO EMPTY TANKS
#DIV/0!
#DIV/0!
OTHER CHARGES (DEFINE CATEGORY)
#DIV/0!
#DIV/0!
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Metering, Billing and Free Basic Services
Delete note once section is compiled
Although the details pertaining to the number of user connections has been presented in Section C2.1 of
this Water Services Audit Report, in order to provide additional details pertaining to metering, billing and
free basic services, the template presented herein, should be completed. Information presented in this
section should be aligned, where applicable with information elsewhere presented in this report.
In completing this section it should be recognized that not all user connections may be metered and in
turn, that not all metered connections may be billed. It is also recognized that more than one meter may
be installed at a single customer site. It is therefore proposed that the information pertaining to meters
and bills (accounts) should be sourced direct from the customer billing system, whereas information
pertaining to the number of units supplied, should be derived from the water services access profile, in
order to derive conclusions with respect to the above.
The water services authority should include sufficient narrative to explain the status and performance
with respect to metering, billing and free basic services. Reference should be made to systems and
processes in place to manage metering, billing and free basic services provision.
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Table C3.2: Overview of metering, billing and Free Basic Services
Regulations
Ref. #
10.2 (b) (i )
10.2 (b) (i v)
10.2 (b) (vi )
10.2 (e) (i )
10.2 (e) (i i )
10.2 (e) (i i )
10.2 (b) (v)
Description
UNITS SUPPLIED (as per water services access profile)
Household water connections (house and yard connections)
Household sewerage connections
METERING
Metered Water Connections (aligned with Table C2.1)
Residential
Commercial / Business
Industrial
Government / Institutional
etc.
Sub-Total: Metered Water Connections
Proportion of metered connections (residential)
Total number of meters
Total number of new connections (aligned with Table C.2.1)
Total number of new meters installed
Proportion of new connections, metered
Number of meters tested
Proportion of meters tested to total number of meters
Number of meters replaced
Proportion of meters replaced to total number of meters
BILLING
Customer billing (water and sewerage)
Residential
Commercial / Business
Industrial
Government / Institutional
etc.
Sub-Total: Customers billed
Proportion of bills to metered connections
Residential
Commercial / Business
Industrial
Government / Institutional
etc.
FREE BASIC SERVICES
Nr customers receiving:
Free Basic Water
Free Basic Sanitation
Proportion of Free Basic Services
Water
Sewerage
Unit
Year 0
Year - 1
Year - 2
FY20XX
FY20XX
FY20XX
Nr
Nr
Nr
Nr
Nr
Nr
Nr
Nr
%
Nr
Nr
Nr
%
Nr
%
Nr
%
Nr
Nr
Nr
Nr
Nr
Nr
%
%
%
%
%
%
0
0
0
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Nr
Nr
Nr
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Nr
Nr
%
%
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Revenue collection and cost recovery
Delete note once section is compiled
In order to comply with the Regulations, the water services authority must present its revenue collection
in terms of the cost of water services rendered. Improved alignment between the WSDP Guide
Framework and MFMA regulations has been sought and water services authorities will be required to
report the above specific details as part of its National Treasury reporting templates. The information
required to be presented below, can therefore be sourced from the municipality’s MFMA reports, or
alternatively from its Annual Financial Statements.
The template presented for this section provides an overview and total of revenue collection and cost
recovery for water provision and sewerage / wastewater services. If available, water services authorities
can expand the template to provide the information per user category (residential, commercial,
industrial, etc.).
It is proposed that this section should include graphical portrayal and sufficient narrative to explain
performance, progress and issues concerning revenue collection and cost recovery.
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Table C3.3: Overview of water services revenue collection and cost recovery
Regulations
Ref. #
Description
INCOME
Billed
Water reticulation / provision
Sewerage / wastewater
Sub-Total: Billed
Collections
Water reticulation / provision
Sewerage / wastewater
Sub-Total: Collections
Equitable share income
Water reticulation / provision
Sewerage / wastewater
Sub-Total: Equitable share income
EXPENDITURE (O&M)
Water services
Sewerage / wastewater services
Total: Water Services O&M
COST RECOVERY ANALYSIS / RATIO'S
10.2 (d) (i i ) Billed as % of Cost
Water
Sewerage
Total
10.2 (d) (i i i ) Unrecovered as % of Cost
Water services
Sewerage / wastewater services
Total
Year 0
Year - 1
Year - 2
FY20XX
FY20XX
FY20XX
R'000
R'000
R'000
R0
R0
R0
R0
R0
R0
R0
R0
R0
R'000
R'000
R'000
R0
R0
R0
%
%
%
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Figure C3.3.1: Revenue collection and cost recovery profile (water)
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Figure C3.3.2: Revenue collection and cost recovery profile (wastewater)
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C4. Water quality
Delete note once section is compiled
The ‘Regulations relating to Compulsory National Standards and Measures to Conserve Water’ (April
2001) determines that the water services audit to be included in the annual report on the
implementation of its water services development plan, should include:
“10. (f) the water quality sampling programme contemplated in regulation 5(1), the results of the
comparison set out in regulation 5(3) and any occurrence reported in compliance with regulation
5(4)”
Regulation 5 of the Compulsory National Standards determines that:
“5. (1) Within two years of the promulgation of these Regulations, a water services authority
must include a suitable programme for sampling the quality of potable water provided by it to
consumers in its water services development plan.
5. (2) The water quality sampling programme contemplated in subregulation (1) must specify the
points at which potable water provided to consumers will be sampled, the frequency of sampling
and for which substances and determinants the water will be tested.
5. (3) A water services institution must compare the results obtained from the testing of the
samples with SABS 241: Specifications for Drinking Water, or the South African Water Quality
Guidelines published by the
Department of Water Affairs and Forestry.
5. (4) Should the comparison of the results as contemplated in subregulation (3) indicate that the
water supplied poses a health risk, the water services institution must inform the DirectorGeneral of the Department of Water Affairs and Forestry and the head of the relevant Provincial
Department of Health and it must take steps to inform its consumers –
a) that the quality of the water that it supplies poses a health risk;
b) of the reasons for the health risk;
c) of any precautions to be taken by the consumers; and
d) of the time frame, if any, within which it may be expected that water of a safe quality
will be provided.”
In essence therefore the water services audit to present:
1. The water quality sampling programme
2. Water quality compliance in terms of SANS 241
3. Incident reporting with respect to water quality exceedances posing a health risk
Even though the above matters are evaluated in terms of the Blue Drop Certification Programme,
compliance with the regulations requires the water services authority to present the annual status and
performance in terms of the water services audit. Water services authorities are reminded that this
‘Annual water services development plan performance and water services audit report’ should be
published as provided by the Water Services Act, and hence that the inclusion of the relevant water
quality compliance matters herein may contribute to the bonus point for publication of performance in
the Blue Drop Certification Programme.
The sections below reference not only the potential sources of information but also the alignment with
the WSDP Guide Framework to enable the establishment of a comparative water services audit as
required by the Compulsory National Standards (progress from previous two years to current year).
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Sampling programme
Delete note once section is compiled
It should be recognised that the WSDP Guide Framework requires the water services authority to
present not only the existing sampling programme, but also to identify the gaps in the sampling
programme by matching the drinking water sources to the sampling programme. Although the
Compulsory National Standards presently limits water quality reporting to potable water, the WSDP
Guide Framework expects the water services authority to also report on water quality parameters
related to wastewater treatment. It is therefore recommended that water services authorities should
include water quality reporting on wastewater treatment systems as part of their water services audit.
The information formats presented below has been aligned with the Blue / Green Drop Systems and the
WSDP Guide Framework.
It is recommended that the water services authority should provide a narrative portrayal of the
information presented in this section for ease of interpretation by the broader public. References to the
presented tables should also be incorporated.
It is essential that this section should not only reflect the sampling programme, but should also reflect
the WSA’s compliance to the sampling programme.
The following additional notes for completion of the templates provided below:


Should the municipality wish to present the data in graphical format, this should be presented in
addition to the actual values provided in the tables.
Where different parameters / determinants and/or frequency apply to different sample points or
sites, these should be presented separately – the example below assumes two standard sampling
programmes only, i.e. one for treated water schemes and another for borehole schemes.
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Table C4.1.1: Sampling programme for potable water quality
Treated Water Schemes
Active (yes/no)
Registered Sites per Scheme
# Name
1
2
3
4
5
6
7
Frequency (days)
Determinands per
Year 0 Year-1 Year-2
Category
FY20XX FY20XX FY20XX
Microbiological (Health)
Year 0 Year-1 Year-2
FY20XX FY20XX FY20XX
Chemical (Health)
Physical, Organoleptic
(Non Health)
8
9
10
SANS 241 Operational
Tests
11
12
13
Borehole Schemes
Registered Sites per Scheme
#
1
2
3
4
5
6
7
Name
Active (yes/no)
Year 0 Year-1 Year-2 Determinands
FY20XX FY20XX FY20XX
Frequency (days)
Year 0 Year-1 Year-2
FY20XX FY20XX FY20XX
Microbiological (Health)
Chemical (Health)
8
Physical, Organoleptic (Non
Health)
9
10
11
12
13
SANS 241 Operational Tests
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Table C4.1.2: Sampling programme for wastewater effluent quality
Active
Registered Sites
# Name
Frequency (days)
Determinands per
Year 0 Year-1 Year-2
Category
FY20XX FY20XX FY20XX
1
2
3
4
5
6
7
8
9
10
11
12
Year 0
Year-1
Year-2
FY20XX FY20XX FY20XX
Microbiological
Chemical
Operational
Physical
Table C4.1.3: Compliance to the sampling programme (s)
Measurable / Enabling Factor
Year 0
FY20XX
Unit
M
C
P
Year-1
FY20XX
O
M
C
P
Year-2
FY20XX
O
M
C
P
O
Potable Water Quality
Supply system submissions
Monitoring compliance
Data Credibility
BDS In-Time Submission
Nr registered
Nr submitted*
Annual %
Average %
Average %
Annual %
Wastewater Quality
Monitoring compliance
Operational monitoring compliance
Average %
Average %
Legend
M: Mi crobi ol ogi ca l ; C: Chemi ca l ; P: Phys i ca l ; O: Opera ti ona l
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Table C4.1.4: Water quality monitoring overview from WSDP Guide Framework perspective
Year 0
WSDP
Ref #
Measurable / Enabling Factor
6.3
Water Supply and Quality
6.3.2
Process Control in place
6.3.3
Monitoring Programme in place
6.3.4
Sample Analysis Credibility
9.2
Monitoring
9.2.1
% of water abstracted monitored: Surface water
9.2.2
% of water abstracted monitored: Ground water
9.2.3
9.2.6
9.2.7
9.2.9
9.3
% of water abstracted monitored: External Sources
(Bulk purchase)
Water quality for formal schemes? (1: daily, 2: weekly,
3: monthly, 4: annually, 5: never)
Water quality for rudimentary schemes? (1: daily, 2:
weekly, 3: monthly, 4: annually, 5: never)
Is the number sufficient in accordance to the SANS241
requirements?
Unit
yes/total WTW in
%
yes/total schemes
in %
Average %
Q monitored / Q
abstracted in %
Q monitored / Q
abstracted in %
Q monitored own /
Q purchased in %
frequency
frequency
yes/no
yes/no
9.3.1
Reporting on quality of water taken from source: urban yes/total schemes
in %
& rural
9.3.5
Quality of water taken from source: urban - %
monitored by WSA self?
9.3.9
FY20XX FY20XX FY20XX
Water Quality
Is there a water quality plan in place?
9.3.6
Year - 1 Year - 2
monitored by WSA
/ total schemes in
%
monitored by WSA
Quality of water taken from source: rural - % monitored
/ total schemes in
by WSA self?
%
Are these results available in electronic format?
yes/no
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Table C4.1.5: Wastewater quality monitoring overview from WSDP Guide Framework perspective
WSDP
Ref #
Measurable / Enabling Factor
5.3.1
Monitoring and Sample Failure
5.3.1.1
5.3.1.2
Unit
Year 0
Year - 1 Year - 2
FY20XX
FY20XX
FY20XX
Monitoring: % of tests performed as required by general
limits /special limits/ license requirements (Average % Annual %
over previous 12 months)
Operational: % of tests performed as required by
Annual %
general limits /special limits/ license requirements
(Average % over previous 12 months)
6.4
Wastewater Supply and Quality
6.4.2
Process Control in place
6.4.3
Monitoring Programme in place
6.4.4
Sample Analysis Credibility
9.2
Monitoring
9.2.10
Is the number sufficient in accordance to licences?
9.3
Water Quality
Is there a water quality plan in place?
yes/total
WWTW in %
yes/total
WWTW in %
Average %
yes/no
yes/no
9.3.2
Quality of water returned to the resource: urban
9.3.3
Quality of water returned to the resource: rural
9.3.7
Quality of water returned to resource: urban - %
monitored by WSA self?
9.3.8
Quality of water returned to resource: rural - %
monitored by WSA self?
yes/total
WWTW in %
yes/total
WWTW in %
monitored by
WSA / urban
WWTW in %
monitored by
WSA / rural
WWTW in %
9.3.9
Are these results available in electronic format?
yes/no
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Water quality compliance
Delete note once section is compiled
Although the Compulsory National Standards presently limits water quality reporting to potable water,
the WSDP Guide Framework expects the water services authority to also report on water quality
parameters related to wastewater treatment. It is therefore recommended that water services
authorities should include water quality reporting on wastewater treatment systems as part of their
water services audit.
The information formats presented below has been aligned with the Blue / Green Drop Systems and the
WSDP Guide Framework. (It is recognized that improved alignment and categorization within the WSDP
Guide Framework could be pursued).
It is recommended that the water services authority should provide a narrative portrayal of the
information presented in this section for ease of interpretation by the broader public. References to the
presented tables should also be incorporated.
Should the municipality wish to present the data in graphical format, this should be presented in addition
to the actual values provided in the tables.
Table C4.2.1: Overview of water quality compliance
WSDP
Ref #
Measurable / Enabling
Factor
Year 0
FY20XX
Unit
M
C
P
Year-1
FY20XX
O
M
C
P
Year-2
FY20XX
O
M
C
P
O
Results per the Blue Drop System
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Total
Analysis compliance
Nr Failures
Compliance %
Total
Samples frequency
Nr Failures
Compliance %
Total
Sites compliance
Nr Failures
Compliance %
6.3
Water Supply and Quality
6.3.6
Blue Drop Status
9.3
Water Quality
9.3.10
% Time (days) within
SANS 241 standards per
year
Average of sites
compliance %
Legend
M: Mi crobi ol ogi ca l ; C: Chemi ca l ; P: Phys i ca l ; O: Opera ti ona l
last year certified
by DWA
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Table C4.2.2: Overview of wastewater quality compliance
WSDP
Ref #
Measurable / Enabling
Factor
Year 0
FY20XX
Unit
M
C
P
Year-1
FY20XX
O
M
C
P
Year-2
FY20XX
O
M
C
P
O
Results per the Green Drop System
n/a
n/a
n/a
n/a
n/a
n/a
5.3.1
Total
Regulatory compliance
Nr Failures
Compliance %
Total
Operational compliance
Nr Failures
Compliance %
Monitoring and Sample Failure
5.3.1.3
5.3.1.4 Average % of sample failure Failure %
5.3.1.5
6.3
Water Supply and Quality
6.4.6
Green Drop Status
last year
certified by
Legend
M: Mi crobi ol ogi ca l ; C: Chemi ca l ; P: Phys i ca l ; O: Opera ti ona l
C4.3
Incident management
Delete note once section is compiled
Although the Compulsory National Standards requires the water services audit to report “any occurrence
reported in compliance with regulation 5(4)” it is deemed essential that incidents that should have been
reported should also be identified.
Although the Compulsory National Standards presently limits water quality reporting to potable water,
the WSDP Guide Framework expects the water services authority to also report on water quality
parameters related to wastewater treatment. It is therefore recommended that water services
authorities should include water quality reporting on wastewater treatment systems as part of their
water services audit.
The information formats presented below has been aligned with the Blue / Green Drop Systems and the
WSDP Guide Framework. (It is recognized that improved alignment and categorization within the WSDP
Guide Framework could be pursued).
It is recommended that the water services authority should provide a narrative portrayal of the
information presented in this section for ease of interpretation by the broader public. References to the
presented tables should also be incorporated.
Should the municipality wish to present the data in graphical format, this should be presented in addition
to the actual values provided in the tables.
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Table C4.3.1: Incident management and reporting overview
Year 0
WSDP
Measurable / Enabling Factor
Ref #
Unit
Year - 1 Year - 2
FY20XX FY20XX FY20XX
6.3
Water Supply and Quality
6.3.1
Incident Management Protocol in place
yes/total schemes in %
6.3.5
Failure Response Management in place
yes/total schemes in %
6.4
Waste Water Supply and Quality
6.4.1
Incident Management Protocol in place
yes/total schemes in %
6.4.5
Failure Response Management in place
yes/total schemes in %
Table C4.3.2: Water quality incident reporting compliance (health oriented)
Chronic Health
Acute Health - 2
Micriobiological
Acute Health - 1
Chemical
Acute Health - 1
Micriobiological
Year-2
FY20XX
Chronic Health
Acute Health - 2
Micriobiological
Acute Health - 1
Chemical
Acute Health - 1
Micriobiological
Year-1
FY20XX
Chronic Health
Acute Health - 2
Micriobiological
Unit
Acute Health - 1
Chemical
Measurable /
Enabling Factor
Acute Health - 1
Micriobiological
Year 0
FY20XX
Total nr
Nr of failures
Failures in terms of
Analysis
Failure %
Nr reported
Reported % of
failure
Total
Nr of failures
Failures in terms of
Samples
Failure %
Nr reported
Reported % of
failure
Total
Nr of failures
Failures in terms of
Sites
Failure %
Nr reported
Reported % of
failure
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C5. Water conservation and demand management
Delete note once section is compiled
The ‘Regulations relating to compulsory national standards and measures to conserve water’, requires in
section 10 (2) (g), that the water services authority should report on water conservation and demand
management, including at least:
(i)
(ii)
(iii)
(iv)
the results of the water balance as set out in regulation 11;
the total quantity of water unaccounted for
the demand management activities undertaken; and
the progress made in the installation of water efficient devices
Items (i) and (ii) above has been addressed as part of Section C1 of this report.
In turn, section 10 (2) (b) (iii) requires the water services authority to report on the number of consumers
connected to a water reticulation system where pressure rise above 900 kPa at the consumer
connection, and in section 10 (2) (c) that this number must be expressed as a percentage of the total
number of connections or households.
The above information may be sourced from Module 1 of the WSDP Guide Framework, as part of Topic
7: Conservation and Demand Management. In order to record the information required above, in the
broader context of water conservation and demand management, the proposed template provided
herein, aligns completely with the WDSP Guide Framework, Topic 7. Care should be taken to present
the percentage based figures in the context of the applicable totals, i.e. consumer units, or schools, or
consumers (people).
It is required that in addition to the templates provided herein, water conservation and demand
management status and interventions should be dealt with in supporting text and should include an
overview of the water services authority’s WCDM strategies and actions, including awareness campaigns.
The water services authority should clearly indicate whether a Water Conservation and Demand
Management Plan is in place, and the extent in which such plan is translated to specific objectives. The
funding allocated to water conservation and demand management should also be clearly outlined.
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Table C5: Overview of water conservation and demand management activities
Urban Settlements
Rural Settlements
Year 0 Year - 1 Year - 2 Year 0 Year - 1 Year - 2
FY20XX FY20XX FY20XX F20XX FY20XX FY20XX
REDUCING UNACCOUNTED FOR WATER AND WATER INEFFICIENCIES
Number of customers where the
% of
% of
% of
% of
% of
% of
Nr
Nr
Nr
Nr
Nr
Nr
following activities have been
total
total
total
total
total
total
pursued:
Night flow metering
0
0
0
0
0
0
Day flow metering
0
0
0
0
0
0
Reticulation leaks fixed
0
0
0
0
0
0
Illegal connections formalized
0
0
0
0
0
0
Un-metered connections,
0
0
0
0
0
0
metered
REDUCING HIGH PRESSURES FOR RESIDENTIAL CONSUMERS
Number of residential consumers
% of
% of
% of
% of
% of
% of
Nr
Nr
Nr
Nr
Nr
Nr
total
total
total
total
total
total
with water supply pressure of:
< 300 kPa
0
0
0
0
0
0
300 kPa - 600 kPa
0
0
0
0
0
0
600 kPa - 900 kPa
0
0
0
0
0
0
> 900 kPa
0
0
0
0
0
0
LEAK AND METER REPAIR PROGRAMMES
Number of consumer units targeted
% of
% of
% of
% of
% of
% of
Nr
Nr
Nr
Nr
Nr
Nr
total
total
total
total
total
total
by:
Leak repair assistance
0
programme
0
0
0
0
0
Retro-fitting of water inefficient
0
toilets
0
0
0
0
0
Meter repair programme
0
0
0
0
0
0
CONSUMER / END-USE DEMAND MANAGEMENT: PUBLIC INFO AND EDUCATION
WSDP
Ref. #
Regulations
Description
Ref. #
7.1.1
10.2.g.i i i
7.1.1.1
7.1.1.2
7.1.1.3
7.1.1.4
7.1.1.5
7.1.2
10.2.g.i i i
7.1.2.1
7.1.2.2
7.1.2.3
7.1.2.4
7.1.3
10.2.b.i i i
10.2.g.i i i
7.1.3.1
7.1.3.2
10.2.g.i v
7.1.3.3
7.1.4
10.2.g.i i i
Nr
7.1.4.1
7.1.4.2
Number of schools targeted by
education programmes
Number of consumers (people)
targeted by public information
programmes
0
% of
% of
% of
% of
% of
% of
Nr
Nr
Nr
Nr
Nr
total
total
total
total
total
total
0
0
0
0
0
0
0
0
0
0
0
Page 57
WSA Name: Annual WSDP Performance- and Water Services Audit Report
FYYYY
Section D: Approval and Publication Record
Delete note once section is compiled
The Water Services Act requires in section 18, that the Report on the Implementation of the WSDP,
should be:
“(2) The report(a) must be made within four months after the end of each financial year; and
(b) must be given to the Minister, the Minister for Provincial Affairs and Constitutional
Development, the relevant Province and every organisation representing
municipalities having jurisdiction in the area of the water services authority.
(3) The water services authority must publicise a summary of the report.
(4) A copy of the report and of its summary must be(a) available for inspection at the offices of the water services authority; and
(b) obtainable against payment of a nominal fee.”
This section serves as the record of approval by the Accounting Officer of the Water Services Authority,
whilst also recording the processes which will be put in place to ensure compliance with the publication
requirements of the Water Services Act.
D1. This Annual Water Services Development Plan Performance- and Water Services Audit
Report for the Financial Year ending 2013 (FY2013) is hereby approved for submission to the
Minister of the Department of Water Affairs, the Minister for Department of Cooperative
Governance, the Province and to SALGA, as required by the Water Services Act, 1997.
D2. The municipality will endeavour to publicise a summary of the report.
D3. This report will be available for inspection at the offices of the municipality, as of
___________ and obtainable against payment of a nominal fee of R_______.
RECOMMENDED:
____________________
Signature
Name:
Title:
______________
Date
____________________
Signature
Name:
Title:
______________
Date
APPROVED:
____________________
Signature
Name:
Title: Municipal Manager
______________
Date
Page 58