HSMP 6612 -Spring 2012 – University of Colorado, Anschutz Medical Campus
terry.batliner@ucdenver.edu
Office: 303 724 5467, Cell: 720 261 9453
Nighthorse Campbell Building, Room 225
Course Description:
Participants in the course will learn the essential management skills necessary to perform well in the
modern healthcare environment. It starts with an overview of typical structures of healthcare entities
such as hospitals, group practices, HMOs. The role of governance versus management is presented.
Then the important principles of organizational structure are discussed.
Successful performance in healthcare organizations depends on the people involved. No responsibility is
more important than attracting and retaining excellent people and developing an atmosphere of high
expectations in which they can thrive. Recruitment, retention and management of various types of
health care professionals and support staff will be explored.
Technical quality is a vital element of any successful healthcare organization. Methods to assess quality,
develop interventions to improve quality, monitor the results of changes and then maintain the gains
are presented. Simple and clever statistical methodologies will be presented so that students will be
able to identify problems, key into the essential elements causing the problems and propose ways to
improve.
Excellent quality of care is required to participate in the healthcare sector. Service excellence is required
to excel in the healthcare sector. Methods to assess and manage the service provided to patients are
presented. The cost versus benefit of providing excellent service is discussed and examples of problems
and corrections are examined.
Change usually involves costs. These could take the form of new technologies or additional staff. In
either scenario, managers must be able to assess analytical products presented by various consultants
and leaders to arrive at an appropriate decision. The course will provide an introduction to financial
decision models and the models will be used in several exercises.
Project management is a methodology used by healthcare organizations to produce improvements.
Methodologies for effective project management will be discussed through examination of the case of
Harvard Pilgrim Health Care.
A final case based project will require students to bring the elements learned in the course together as
they examine the current state of a hypothetical healthcare organization, identify the essential elements
causing problems through the smoke of abundant data, propose ways to improve, describe the
implementation process and present methods to assess the effect of implemented changes.
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HSMP 6612 -Spring 2012 – University of Colorado, Anschutz Medical Campus
terry.batliner@ucdenver.edu
Office: 303 724 5467, Cell: 720 261 9453
Nighthorse Campbell Building, Room 225
Course Material:
1.
Simple Solutions: How "Enterprise Project Management" Supported Harvard Pilgrim Health
Care's Journey from Near Collapse to #1
by Lisa A. DiTullio
2. Selected topical readings to be assigned during the semester
Course Learning Objectives:
1. Understand the responsibilities encompassed by governance and management
2. Understand the importance of organizational structure
3. Acquire and demonstrate the basic skills of personnel management
4. Understand and know when to use various technical quality management tools
5. Understand and know the value and shortcomings of various financial decision models
6. Acquire and use project management skills
Competencies Addressed:
At the completion of this course you will have exposure to and made progress in the development of the
following competencies:
• Analyze health policy issues, including health, fiscal/economic, administrative, legal, social,
ethical and political implications. Recognize issues that transcend national boundaries and/or have
global implications.
• Demonstrate an understanding of the relationship of public health to the health care delivery
system and the economic factors influencing components of the delivery system. These include
organization, management, financing, and resources.
• Apply the principles of program planning, development, budgeting, management and evaluation
in organizational and community initiatives.
• Apply quality and performance improvement concepts to address organizational performance
issues.
• Apply 'systems thinking' for resolving organizational problems.
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HSMP 6612 -Spring 2012 – University of Colorado, Anschutz Medical Campus
terry.batliner@ucdenver.edu
Office: 303 724 5467, Cell: 720 261 9453
Nighthorse Campbell Building, Room 225
Course Structure and Grading:
I.
Class sessions: Lectures will be provided along with discussions of readings and exercises to
assure skill development.
II. Assignments and quizzes: There will be a graded assignment due or a quiz given each class 20% of final grade. Participation also contributes to grade and may override quiz scores.
II. Project: A health care management case will be assigned in the last third of the semester. The
analysis of the case will be presented to the class in an oral presentation. Students will work in
groups and all students in the group get the same grade - 30% of final grade
III. Exams: There will be two 1 hour exams during the semester - 50% of final grade
Expectations:
Attendance - Since the class meets only once per week and an assignment or quiz is given at every class
it is expected that students will attend and participate during class.
Preparation - students are expected to have read any assignments and to have completed outside work
prior to class. Each class will involve a graded quiz or problem.
Group assignments - The groups for the project management case will be assigned and will not typically
be changed . In a workplace environment learning to work effectively with diverse groups of people is an
important aspect of success.
Presentations - Assigned presentations will involve the use of power point and should typically be 10 to
15 minutes in length with a similar amount of time set aside for questions. The presentations should be
direct and efficient with the fewest words and slides possible used to present the material.
Policies:
Honesty - The Student Conduct Code will be strictly enforced.
Civility - Professional behavior is expected at all times. The discussion of differing views is encouraged
but these discussions must be conducted in a professional and respectful manner.
Access and disability - Students with disabilities registered with the office of Disability Resources and
Services will receive appropriate accommodation as prescribed by relevant university policies.
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HSMP 6612 -Spring 2012 – University of Colorado, Anschutz Medical Campus
terry.batliner@ucdenver.edu
Office: 303 724 5467, Cell: 720 261 9453
Nighthorse Campbell Building, Room 225
Schedule:
Week 1
Week 2
Week 3
Week 4
Week 5
Week 6
Week 7
Week 8
Week 9
Week 10
Week 11
Week 12
Week 13
Week 14
Week 15
January 23 – January 27
January 30 – February 3
February 6 – February 10
February 13 – February 17
February 20 – February 24
February 27 – March 2
March 5 – March 9
March 12 – March 16
March 19 – March 23
March 26 – March 30
April 2 – April 6
April 9 – April 13
April 16 – April 20
April 23 – April 27
April 30 – May 4
May 7 – May 11
May 14 – May 18
Management v. governance – structure and roles
Management of people
Personnel management exercise
QA/QI history and theory
QA/QI continued – tools and their application
Management decision making – models and tools
Harvard Pilgrim case discussion
Mid Term Exam
Spring Break
Project management and case assignments
Readings and case discussions – tools and skills
Readings and case discussions – tools and skills
Readings and case discussions – tools and skills
Group case presentations
Group case presentations
Semester in review
Final Exam
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