Evaluation Report and Interventions
1st September 2009 – 31st March 2010
Portfolio Committee on Labour 20th October 2009
Director General: J Manyi
Table of Contents
ITEM
TOPIC
1.
High Level DoL Challenges: Strategic and Operational
2.
Interventions between 1st September and 31st March 2010
3.
Identified Branch Challenges and Interventions
 LP & LMP
 Corporate Services
 Service Delivery
 Compensation Fund
 Organisation wide
2
HIGH LEVEL DoL CHALLENGES
Labour Policy and Labour Market Programmes Branch
Major Strategic Challenge
1. Slipping control of the South African Labour Market Landscape from the
DoL.
Interventions
1. Assume leadership role on Labour Market issues in Cabinet Cluster
Meetings.
2. Lead the debate on Labour Market issues and setting the agenda for
Decent Work in South Africa.
3. Use DoL Research Reports as the basis for Labour Market Policy change
and implementation in SA.
4
Major Operational Challenges
5
1. IT Systems for business efficiency (PPP contract with Siemens)
2. High vacancy rate
3. Client services and service delivery
4. Organisational structure misaligned
5. Claims backlogs in the Compensation Fund (CF)
6. Audit queries
7. General inefficiencies in the system (e.g. Travel & Telephone costs)
Corporate Services Branch
A). CIO Office
Challenge
1.
Capacity in the CIO’s Office.
Short Term Interventions – by March 2010
1.
2.
Appoint the CIO – advertised.
Appoint support staff in the CIO’s Office.
–
–
–
–
Manager post to be interviewed.
Assistant Manager post being evaluated for approval.
Business Analyst post under evaluation for approval.
Project Manager: Specialist in IT Contract
Management - post under evaluation for approval.
6
Corporate Services Branch
A). CIO Office (Cont.)
Challenge
1.
Effective management of the Siemens PPP Contract.
Short Term Interventions – by December 2009
1.
2.
Monthly Service level agreements with Siemens to be
monitored and signed off by the DG.
Failure to deliver results in penalties and termination of
contract where improvement is not evident.
7
Corporate Services Branch
8
CIO Office (cont…)
IT Systems implemented:
1. Applications delivered but not yet fully
functional: Siyaya and Safika, ESSA and EE.
2. Outstanding: SAP FMS, LMIS executive
dashboard, CF - Integrated Claims
Management, IES – Inspection and Enforcement
Services.
3. One application pending due to the final decision
from National Treasury (HR application).
4. NSF feasibility study and NSF DIS evaluation
completed.
Corporate Services Branch
PPP Contract with Siemens: Time frames
Present
07/09
2009
2010
2011
28 months
Notification
Agreement expiry
11/11
11/12
2013
2012
12 months
9
Corporate Services Branch
B). HRM
Challenges
1.
2.
High vacancy rate.
Protracted recruitment and selection processes.
Short Term Interventions – by December 2009
1.
2.
3.
Clean the establishment – Abolish all unfunded posts.
Fast tracking filling of vacant positions – monthly
monitoring
Review and improve DoL recruitment and selection
processes.
10
Service Delivery Branch
11
A). Provincial Offices and Labour Centres
Challenge
1.
Client services and service delivery.
Short term Interventions – by March 2010
1.
The DoL to confirm Service Delivery Standards.
2.
Constitute a Performance Monitoring Team comprising representatives from
the Chief Directorates: Service Delivery, OHS, LR, NSF/ES, UIF and CF to
ensure that the Service Delivery Stds are adhered to.
3.
PEMs to ensure that every labour centre has a clients complaints
management register that it is monitored by the Supervisor: Client Services.
4.
Responses to complaints should be handled in line with the Service Delivery
Standards.
5.
To Improve access to services, the ADDG: CS and CFO to fast track the
connectivity of mobile units.
6.
To Improve access to services and Information, the ADDG: CS and SEM:
Communications to fast track the functionality of plasma screens.
Service Delivery Branch
12
A). Provincial Offices and Labour Centres (Cont.)
Challenge
1.
Client services and service delivery.
Short term Interventions – by March 2010
1.
To Improve access to services, the Acting DDG: CS and Acting CIO to fast
track the connectivity and functionality of ESSA.
2.
To Improve access to services, the CC and the DDG: SD to fast track the
repositioning of Labour Centres as part of the COID Claims management
Value Chain, which include decentralisation of some functions to the areas
where UIF has established a footprint/infrastructure.
3.
The DDG: SD to champion the DG hotline in the provinces.
4.
Coordinate workshops for Supervisors: Client Services within the next
month to orientate them on the programme and processes.
5.
Monthly blitz inspections to be conducted.
Service Delivery Branch - Leader
A). ALL Branches affected
Challenge
1.
Organisational Structure is misaligned.
Short-medium Term Interventions – March 2010
1.
ILO mission commences on 27 October 2009 to assist
the DoL to benchmark against international best
practices:
– Service Delivery Model
– Labour Centre Model
– Align Organisational Structure.
13
Organisation Wide
14
Challenge
1. Audit Matters
Short-Term Interventions - by March 2010
1.
Action plan for Audit Matters has been developed and
approved by the Audit Committee and submitted to the AG.
2.
Audit Matters Forum meets monthly to monitor progress.
3.
New emphasis is on producing documentary evidence to
actions taken for verification purposes.
Organisation Wide
15
Challenge
1.
Performance Management
Short-Term Interventions - by March 2010
1.
DDG’s to sign off monthly IT PPP service delivery reports.
2.
Improve turn around time for response to all queries,
service delivery complaints and parliamentary questions.
3.
DG’s Hotline to monitor service delivery complaints in
provinces.
4.
Disciplinary action where necessary.
Organisation Wide
16
Challenges
1.
2.
3.
Inefficiencies in the system (Response to National Treasury call for belt
tightening).
Status of the building in Laboria House.
Office accommodation in the provinces.
Short-Term Interventions - by March 2010
1.
Air travelling strictly monitored and approved at the highest level - DDG’s
and DG.
2.
Telephone costs, approximately R3,2 million per month, to be substantially
reduced with the introduction of a telephone policy.
3.
Explore further inefficiencies in the system and introduce better controls.
4.
Renovations have started in Laboria and completion is expected in 2012.
5.
Audit of provincial accommodation needs to be undertaken and explore
corrective measures where necessary.
Thank you