FIRST DRAFT
Creating a
Community Hub
Project Plan
Jan 2015 – Mar 2015
One Norbiton is a Company Limited by Guarantee
Company registration number: 8275614
Registered address: 61 Graveley, Willingham Way. KT1 3HY
Email: Admin@onenorbiton.org.uk Website:
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www.onenorbiton.org.uk
Text: 07905 227448
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Contents
Executive Summary .......................................................................................
What is a Community HUB? ...........................................................................
Background ...................................................................................................
Why is this project needed?...........................................................................
One Norbitons Values....................................................................................
Pilot ..............................................................................................................
Milestones Achieved: ........................................................................................
Summary of Outcomes from Pilot: ....................................................................
Key Learning Points: ..........................................................................................
Viability of Deliveries ......................................................................... Error! B
Example Leaflet Delivery Costing ...................................................... Error! B
Example Newsletter Delivery Costing ............................................... Error! B
Detailed Project Description ..........................................................................
Business Activities .............................................................................................
Finding Business ................................................................................ Error! B
Community and Educational Activities .............................................................
Reward Scheme .................................................................................................
Progression ............................................................................................ Error! B
Governance and Management .......................................................................
Project Structure ...............................................................................................
Management and Supervision ..........................................................................
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Project Lead – Harry Hall ...............................................................................
Adult Volunteers and Business Mentors .......................................................
Young People’s Management Team..............................................................
Ground Rules and Discipline..........................................................................
Quality Control ..................................................................................................
Safety and Safeguarding ....................................................................................
Other Legal Issues .............................................................................................
Data Protection .............................................................................................
Employment Law ...........................................................................................
Charity Law ....................................................................................................
Equality and Diversity ....................................................................................
Other Governance .............................................................................................
Financial Management ..................................................................................
Insurance .......................................................................................................
Monitoring and Evaluation ............................................................................
Targets and Milestones .....................................................................................
Outcomes ..........................................................................................................
Other Monitoring ..............................................................................................
Resources .....................................................................................................
People ................................................................................................................
Equipment .........................................................................................................
Premises / Storage ............................................................................................
Budget ...............................................................................................................
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Partners and Supporters ...................................................................................
Appendix 1: Example Community Survey Results ...........................................
Appendix 2: Pilot Report................................................................................
Appendix 4: Security Policy and Procedures ...................................................
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Executive Summary
The practicality and benefits to the council and the
community of supporting this proposal. This would need to
include:
Evidence of a current community needs assessment
which supports the proposed use of the building. Key issue is
who would use it and share its costs.
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The community was consulted and involved in
developing these plans by e-democracy
Other partners such as the Police, Save the World
have expressed wishes to be involved in the project
The intended to use of the building and a project
timetable, is included in Appendix 1
We plan to carry the structural work in a single
phase. But equipment will be increased as demand
increases.
A technical feasibility study is being prepared
showing the cost of bringing the buildings up to a
suitable standard for the proposed use Appendix 2
A business plan which sets out the capital set up
costs and on-going revenue costs and how this is
proposed to be funded is Appendix 3
Alternative places examined were examined. These
were the Old Laundry in Cambridge Gardens and the
currently derelict Surrey Sports Centre. The costs of
refurbishing the former was £70k and the latter
£750K which is why both were rejected See Appendix
4
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(a) Old Laundry. Our assessment is that a sum of
approximately £70,000 was needed to bring the building up to
the standard required for occupation for community use. See
survey report attached
In order to occupy a building, a lease would be required,
which would need to be agreed by the Council’s Policy and
Resources Committee. In addition to the requirements set
out above, any lease would be subject to the Council’s
standard terms and conditions, including duration of lease,
break clauses and repairing obligations
(b) Surrey Sports Club premises (originally built as an
underground car park and since the boxing club closed, have
not now been in use for around 10 years RBK’s Property team
suggest an extensive refit would be required to bring the
premises up to the required standard for community use,
such as, for example, potential rewiring, upgrades to services
and utilities, and general fit out costs, including the renewal of
partition walls, which are not compliant with current fire
safety provisions for occupancy of premises of this type. We,
therefore, expect the initial costs of bringing these premises
back to a fit standard for occupation to be considerable.
Perhaps as much as £750k
Additionally, the Council would not want to enter into any
long term arrangements which may potentially impact on
future estate renewal/regeneration proposals, and any
proposed lease would need to include redevelopment break
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options in the Council’s favour to protect the Council’s
position and on this basis, the most likely option that the
Council would be able to provide would probably be a lease
for a term of initially 5 years, with rolling annual or five yearly
breaks thereafter. One Norbiton cat the present time could
not guarantee funding beyond three years
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The overall budget is approx. £15,000.
£5,000 of this has been allocated out of the £42,000 DCLG
grant to One Norbiton, a further £5,000 has been promised by
RBK housing. An unspecified sum of work towards Community
needs has been included in the Axis contract. There are also
various funds such as the Bill money and residual CDF grant
that could add to the pot. Finally there is merit in trying to
raise the residual required from the locality.
.
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What is a Community Hub?
Our concept of a Community Hub is a place serves the
following functions:
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An Office for One Norbiton with a IT Wi-Fi centre
A venue for various activities such as the Surrey Save
outreach.
A place to teach local youth such as the Norbiteens.
A warm and welcoming coffee/Tea venue where
Volunteers for local charities can meet each other and
paid public servants
A place where various work experience such as Baking
etc. can be practiced
The regulation of the Hub will be by the Board of One
Norbiton Company. The target place for this Hub is the
present Community shop and an unused back room on the
ground floor of the same Maddingley Tower block. RBK
Housing has now offered One Norbiton this space for rental at
a peppercorn rate.
Background
The present buildings were equipped by the CAP project over
five years ago. The aim of CAP was on the investment and
efforts already put in seem a sensible way to use a new sum
of public money.
Specifically, One Norbiton exists to improve the democratic
involvement, health and quality of life of those who live, work
and study in Norbiton ward and the surrounding areas
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Therefore it needs both the support of many partners and its
own office space to organise this.
Why is this project needed?
Norbiton is an area of deprivation with 27.4% of children in
the Norbiton ward living in poverty. Within one LSOA (Lower
Super Output Area) in the ward, 39.5% of children live in
poverty, whilst on the Cambridge Estate, 45.2% of children
live in poverty. This compares with 13.8% for the borough as
a whole.
(Source: Royal Borough of Kingston website, Data Observatory: Children:
Child Poverty; accessed 21st May 2014)1
(Source: One Kingston Child Poverty Needs Assessment Refresh 2013)2
Within Norbiton, the Cambridge Estate area is the most
deprived LSOA in the borough, ranking in the 16% most
deprived in England.
(Source: Royal Borough of Kingston upon Thames Borough Profile 2010/11,
p19; accessed 21st May 2014)3
Local surveys consistently report the following three key
issues:
1
www.kingston.gov.uk/info/200249/kingston_data_observatory/205
/children/6
2
www.kingston.gov.uk/downloads/file/189/child_poverty_needs_ass
essment_2013
3
www.kingstonccg.nhs.uk/Downloads/Publications%20folder/Report
s/borough_profile_2011-4.pdf
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Antisocial behaviour
Lack of youth provision
Poor general environment of the area as a place to
live in
Surveys include:
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One Norbiton Community Panel 2012/2013 (120
responses)
Play-scheme Project 2009/2012
CAP/CREst project survey 2007 and 2009
CREst Fun Day survey 2011
You Can project 2010
Cambridge Road Estate Residents Association (CRERA)
survey (29 responses)
(See Appendix 1 for example details from the One Norbiton
Community Panel survey)
Anecdotal responses gleaned from community contact (doorknocking for other projects / consultation, meetings etc.) also
confirm these needs.
One of the principal users of the new Hub will be our
Norbiteens project. These will address these three issues by:
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Engaging young people with productive activities so
they avoid anti-social behaviour, whilst at the same
time learning skills and principles which will set them
on the path to a positive future
Making a difference to the living environment
through the work of the young people
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One Norbiton’s Values
Norbiteens is committed to:
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Listening to all residents in the Norbiton area
including young people
Empowering young people to make choices regarding
issues that affect them
Placing young people at the heart of the organisation
Encouraging young people to be themselves and to
pursue what they wish to be.
Respecting young people’s identity, sexuality, age,
ethnic background, faith and beliefs
Providing a safe environment where young people
can feel free to discuss any issues that they have
Pilot
We have been using the existing shop facilities for six months
and found them inadequate as an office too small as a
meeting room for out Police group and poorly equipped for
teaching our Norbiteens such skills as baking.
Milestones Achieved:
Summary of Outcomes from Pilot:
Key Learning Points:
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Detailed Project Description
Business Activities
The project will seek income-generating ventures.
Community and Educational Activities
The project will encourage young people to engage with a
range of community and educational activities including:
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Practical work to improve the living environment in
the Norbiton area such as creating a mural in the local
play area in conjunction with younger children,
painting fences and litter picking. (Some of this work
is likely to be done in conjunction with Axis, the
company that has the maintenance contract for the
Cambridge Estate, with whom we are already in
discussions)
Intergenerational engagement such as supporting
older people to participate in organised events such
as bingo days, helping at the Madingley Green Fair
and oral history collection – linking educational
activities to real life experience of local people
Business skills development sessions
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Life skills sessions
Working with identified community priorities, the young
people will be involved in generating further ideas and plans
for new activities.
There may be some overlap between Business and
Community activities – some community activities may
generate income even though that income may not fully cover
costs.
Reward Scheme
Apprenticeships in doing the refurbishment
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Governance and Management
Project Structure
One Norbiton Board
(Mike D’Souza, Jill Preston, Harry Hall, John Hall)
Business
(Finance – Jill Preston)
(Others - TBC)
Management Team of Partners
Contracts
Director
Finance
Director
Management and Supervision
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Marketing
Director
Operations
Director
Overall responsibility for the project as a whole, including its
financial management and legal compliance, rests with the
Directors of One Norbiton.
Overall management and supervision of the project and the
young people is delegated by the directors to the Project
Lead:
Project Lead – Harry Hall
Harry has been a director and Vice-Chair of One Norbiton for
2 years. He lives on the estate and is (or has recently been)
involved with a range of local organisations including as Chair
of CRERA (Cambridge Road Estate Residents Association), as
Membership Secretary of the Kingston-wide organisation
Federation of Residents, and as Governor of a local school.
His working life as a prison officer has given him a range of
relevant transferrable skills, including negotiation and
mediation, and he is able to work with conflict and difficult
situations, maintaining appropriate boundaries.
Harry is himself a parent of 4 children and is passionate about
giving local young people a good start in life.
Adult Volunteers and Business Mentors
The Project Lead will be supported by other Adult Volunteers:
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A Deputy Project Lead to provide cover in the Project
Lead’s absence
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Adult Volunteers to deliver educational activities,
support community activities etc according to the
requirements of different activities
Business Mentors to help the young people’s
management team to develop their business skills
Role descriptions and mentoring agreements will be drawn up
as necessary.
Management Team
Wherever possible, the partners will meet quarterly. will lead
the day-to-day management of Norbiteens activities, for
example:
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Developing costings for quotations
Developing publicity
Setting up rotas
that could be established.
Ground Rules and Discipline
Quality Control
Checks appropriate to the work done will be defined and
carried out. For example, each delivery route on the
Cambridge Estate has a “secret shopper” who confirm they
have received the leaflet/newsletter following delivery.
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Safety and Safeguarding
The board of One Norbiton takes Safeguarding and safety
very seriously and has taken the following steps:
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A Safeguarding policy / procedure is in place (see
Appendix 4).
All One Norbiton directors have enhanced DBS checks
At least one One Norbiton director is present at all
events involving young people
DBS checks are carried out on all eligible volunteers
before they work unsupervised with young people
All adult volunteers will be required to attend
safeguarding training prior to working with young
people; all current adult volunteers have attended
such sessions
Each activity is risk assessed from a safety and
safeguarding perspective and appropriate measures
put in place. (Appendix 5 contains the risk
assessment for leaflet delivery)
Consent is obtained from each young person’s parent
/ guardian before the young person takes part in
activities. (Appendix 6 contains the Parent/Guardian
information and consent form)
The young people are trained in Health and Safety
and safe working practices before taking part in
activities.
The young people are given information about who to
contact if they are concerned about their safety or if
anything unsafe happens.
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We will continue to review and develop our safeguarding as
the project develops, preparing for new situations and
responding to learning.
Other Legal Issues
Data Protection
The project will be holding a range of data relating to its
participants, including names, addresses, ages, what hours
they have volunteered, what activities they have taken part
in, what changes (outcomes) have happened for them, and
(where relevant) notes on disciplinary matters.
One Norbiton as the responsible agency for the project must
therefore adhere to Data Protection law. One Norbiton:
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Is registered as a ‘data controller’
Has a data protection policy and procedures (see
Appendix 7)
As a project of One Norbiton, this Hub will abide by One
Norbiton policy and procedures.
The Project Lead has delegated responsibility.
Employment Law
Charity Law
As the work carried out in the Hub is in direct pursuit of One
Norbiton’s objects, the trading element of it is classified as
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primary purpose trading. We are mindful that should we take
on elements of non-primary purpose trading, such trading is
strictly limited / taxable.
Equality and Diversity
The project is committed to equality and diversity and aims to
offer opportunities to all people. The Project Lead is
responsible for ensuring the One Norbiton Equality and
Diversity policy is followed.
Other Governance
Financial Management
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Accounts are kept on an Excel spreadsheet
Two signatures are required to withdraw funds
Finances are reviewed at each directors’ meeting
(usually once a month)
Financial management is carried out by Jill Preston
Insurance
One Norbiton holds Public Liability insurance.
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Monitoring and Evaluation
Targets and Milestones
Targets:
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Milestones:
Milestone 1 : To get ON ‘s use of the Shop agreed by
RBK housing
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Milestone 2
Achieved -March for 4 days a
week
Budget for refurbishment £5k for discussion
To agree action plan for
refurbishment ( see list)
Consult with all known associates –
 Computer Club – Face to
Face meeting May ‘14
 Age Concern, Surrey Save,
CAB, Kutlets, Save the World
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All consulted and ‘on board
Milestone 3: To get a plan for the redesign of its
interior costed, agreed
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Plan and design agreed with
CWG and above June 14
Meeting with Evonne set for 1st
August ‘14
Milestone 4: To commission this job to the best of
three tenders
Milestone 5
To recruit ONTF members as
Apprentices to observe and assist
with this
work.
Milestone 6
2014
:
Official opening in early
Summer
Milestone 7: Monitor use and satisfaction and
ongoing costs of running ON
from this
site
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Outcomes
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AIM 1: To produce a satisfactory office
Outcome:
o Quality
How measured:
o Through on-going contact with users of the
hub
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AIM 2: Preventing / reducing anti-social behaviour
Outcome:
o Fewer local people complaining about antisocial behaviour
How measured:
o Community surveys
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AIM 3: Developing good citizenship amongst local
people
Outcomes:
o A sense of civic pride and connection with
their environment and community
o A volunteering ethic
o Connection and good relationships with older
residents and mutual respect
o Involvement in community events
How measured:
o Questionnaires, actively sought feedback at
meetings
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o Number reaching milestone volunteering
awards
o Community survey amongst older residents;
feedback after specific intergenerational
events
o Number of young people taking part in
community events
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AIM 4: Promoting health, wellbeing, self-esteem and
confidence amongst local young people
Outcomes:
o People report increased self-esteem
o People report increased confidence
o People report improved well-being
o People report maintained or improved health
o People feel listened to and valued
o People do not abuse drugs or alcohol
How measured:
o 1 to 1 structured meetings/questionnaires
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AIM 5: Young people taking responsibility for the way
they shape their lives
Outcomes:
o People have goals and aspirations and a
positive approach to them
o People feel they have control over their lives
o People understand and manage their money
well
How measured:
o 1 to 1 structured meetings/questionnaires
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AIM 6: Benefitting Norbiton residents by carrying out
activities prioritised by the local community
Outcomes:
o Improved living environment
o Improved relations amongst whole local
community – trust and confidence
o Improved perception, especially of Cambridge
Estate by residents of surrounding areas
o People from wider community get involved in
volunteering locally, having seen Norbiteens
volunteering
How measured:
o Community surveys
o Information from other local organisations
e.g. One Norbiton, of reasons why new
volunteers join
All measurements are supplemented by observations and
anecdotal reports/evidence
Other Monitoring
The project will record:
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Number and type of activities, (business, community
and education)
Numbers of people attending each activity
Numbers of hours each person spends
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Overall period for which each person volunteers (e.g.
6 months, 2 years)
Equality and diversity information
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Resources
In order to deliver the project, we need a range of resources.
People
(See ‘Project Structure’)
In this first year, the project relies on committed volunteers,
primarily the directorate of One Norbiton and particularly the
Project Lead.
Equipment
The project needs anticipated volunteer force of 10 people to
run the Hub:
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1 x projector for business presentations and
educational activities
The total initial equipment expenditure is: £
Premises / Storage
The project requires some premises and storage for the
following:
At the moment, all items are stored in the home of the
Project Lead, with items transferred to the One Norbiton
Community Shop as required.
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In future it would be better to use whatever office One
Norbiton have available for storage, deliveries, collections and
returns.
Budget
The overall budget is approx. £15,000 (See Separate Budget)
NOTE: The pilot was run on the basis of a loan of personal
funds from the Board. These costs are included in this
budget.
Partners and Supporters
The following organisations have been involved with /
consulted about the project:
Helen Terry, Youth Service, RBK: Safeguarding and
general advice
Maundy Todd, This is Our Community: Advice and
assisting with training
Geraldine Burgess, Kingston LSCB Local Safe-guarding
Children Board: Safeguarding training
Ken Lee, Service Manager – Maintenance and Facilities
Management, RBK: Future projects with RBK
Michelle Seale, Axis: Future projects with Axis
Reniera O’Donnell, Group Manager – Housing Strategy
RBK: Future projects with RBK
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Appendix 1: Example Community Survey
Results
Tasks and issues suggested by our Norbiton Panel and
Community surveys:
CLEANING UP THE ENVIRONMENT (7)
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Clean up dog mess around Norbiton Station
More police, more rubbish bins & dog bins. More
community events
Less Litter
The Fly tipping problem needs to be solved
Stop Fly-tipping in Chatham Road
Cleaning up lifts/ less overcrowding/more job
prospects
… am unhappy with rubbish
DEALING WITH YOBS, GANGS & DRUGS (6)
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Less yobs around
Have much less pressure on local schools. More play
areas. Less drug dealing
Less drug dealers
Deal with Gangs/drugs/loneliness
Less men hanging around streets – makes me feel
unsafe when travelling in the dark
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More police at nights. Concerns about the sale of
private houses to students
MAINTAINING GARDENS, RECREATION FACILITIES (4)
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More local community events. Clean up days. Play
areas
Clean up neglected spaces & front gardens
Would like business rates to be nil for vacant property
so owners can afford to maintain them.
Mend broken fencing
YOUTH ACTIVITIES (2)
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Things for young people & job opportunities
More things for kids to do
OTHER ISSUES (2)
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Less noisy neighbours
More consultation. More choice of local shops
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Appendix 2: Pilot Report
Appendix 3:
Appendix 4: Security Policy and Procedures
COMMUNITY HUB TERMS OF AGREEMENT
1. Access to the Community Hub is available free of
charge to groups and organizations operating within the
Norbiton area.
2. Each group must provide a copy of their Constitution
and /or Terms of Reference , including their Code of
Conduct , Equalities and Child Safeguarding Policy.
3. In order to ensure the safety and well- being of local
residents they will be expected to provided copies of
current CRB[?] certificates before they are given access
to the Hub.
4. No group or organisation will be permitted to operate
a business aimed at financial gain or a commercial
business.
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5. Each group will agree to abide by the Code of Conduct
whilst participating in the Community Hub.
6. Each group must sign this agreement in order to
received access to the Hub and may only access the Hub
outside of their designated time with prior agreement.
7. Where necessary and previously agreed, each group
will be allocated storage facilities according to need.
8. It will be the responsibility of each group to provide
updated details of their ongoing projects for the One
Norbiton website.
9. One Norbiton will work with each group to promote
activities when and where possible.
CONTACT NUMBERS FOR REFERRAL & ADVICE
SPA - Single Point Contact
020 8547 5008
Social Care Services
(Outside Office Hours)
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0208 770 5000
LSCB (Kingston Local Safe-guarding Children Board)
http://www.kingstonlscb.
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Appendix 5: Risk Assessment
Risk assessment of Hub
Risks identified and potential solutions
Potential trip hazard –person will be trained and made aware
of the potential of trip hazards and asked to be vigilant
Heavy Load – Each load to be checked by duty mentor to
make sure that weight is not to much for delivery person
3RD Person assault on volunteers – Each delivery will have two
per delivery this is to help ensure safer delivery’s
Health problems– Each delivery has two per delivery with
phones to contact duty mentors and/or emergency services if
need be
Appendix 6: Data Protection Policy
Information on Youths on computer will be protected by a
password and any hard copies of information will be locked in
a cabinet.
Organisation address
Entry details
Company's house registration number: 08275614
Registration reference Application date
A1006065 04 June, 2013
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61 GRAVELEY WILLINGHAM WAY KINGSTON UPON THAMES
KT1 3HY, UNITED KINGDOM
Nature of work description
Nature of work - Charity (Local)
Description of processing The following is a broad description
of the way this organisation/data controller processes
personal information. To understand how your own personal
information is processed you may need to refer to any
personal communications you have received, check any
privacy notices the organisation has provided or contact the
organisation to ask about your personal circumstances.
Reasons/purposes for processing information
:
:
SURREY
Customer enquiry contact details CHAIR 28 ALBANY PARK
ROAD KINGSTON UPON THAMES SURREY KT2 5SW
TELEPHONE: 02085467681 EMAIL ADDESS:
MDSOUZA@MAC.COM
Organisation name ONE NORBITON :
Register of data controllers
We process personal information to enable us to provide a
voluntary service for the benefit of the public in a particular
geographical area as specified in our constitution; administer
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membership records; to fundraise and promote the interests
of the charity; manage our employees and volunteers;
maintain our own accounts and records.
Type/classes of information processed We process
information relevant to the above reasons/purposes. This may
include: • personal details • family detail • lifestyle and social
circumstances • membership details • goods and services •
financial details • education and employment details
We also process sensitive classes of information that may
include: • physical or mental health details • racial or ethnic
origin • religious or other beliefs of a similar nature Who the
information is processed about We process personal
information about: • members • staff, volunteers • trustees •
complainants, supporters • enquirers • advisers and
representatives of other organisations Who the information
may be shared with We sometimes need to share the
personal information we process with the individual themself
and also with other organisations. Where this is necessary we
are required to comply with all aspects of the Data Protection
Act (DPA). What follows is a description of the types of
organisations we may need to share some of the personal
information we process with for one or more reasons.
Where necessary or required we share information with: •
members • family, associates or representatives of the person
whose personal data we are processing • employees •
current, past and prospective employers • healthcare, social
and welfare organisations • educators and examining bodies •
financial organisations
Register of data controllers
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• employment and recruitment agencies • survey or research
organisations • business associates and professional advisers
• providers of goods and services • local and central
government • other voluntary and charitable organisations
Consultancy and Advisory Services Information is processed
for consultancy and advisory services that are offered. For this
reason the information processed may include name, contact
details, family details, financial details, and the goods and
services provided. This information may be about customers
and clients. Where necessary this information is shared with
the data subject themselves, business associates and other
professional advisers, current, past or prospective employers
and service providers.
Trading and Sharing Personal Information Personal
information is traded and shared as a primary business
function. For this reason the information processed may
include name, contact details, family details, financial details,
employment details, and goods and services. This information
may be about customers and clients. The information may be
traded or shared with business associates and professional
advisers, agents, service providers, customers and clients, and
traders in personal data.
Providing Financial Services and Advice Personal information
is also processed in order to provide financial services and
advice. For this reason the information processed may include
name, contact details, family details, lifestyle and social
circumstances, financial details, goods and services and
sensitive classes of information that may include physical or
mental health details. This information may be about clients,
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family and associates of clients, suppliers and enquirers.
Where necessary or required this information is shared with
the data subjects themselves, professional advisers and
consultants, services providers, credit reference agencies.
Undertaking Research Personal information is also processed
in order to undertake research. For this reason the
information processed may include name, contact details,
family details, lifestyle and social circumstances, financial
details, good and services. The sensitive types of information
may include physical or mental health details, racial or ethnic
origin and religious or other beliefs. This information is about
survey respondents. Where necessary or required this
information may be shared with customers and clients,
agents, service providers, survey and research organisations.
Register of data controllers
Transfers It may sometimes be necessary to transfer personal
information overseas. When this is needed information is only
shared within the European Economic Area (EEA). Any
transfers made will be in full compliance with all aspects of
the data protection act.
Tier assessment questionnaire Question 1: Is your
organisation a charity or have exempt charitable status? No
Question 2: Does your organisation have more than 249 staff?
No Question 3: Is the organisation a public authority as
defined in the Data Project Act of 1998? Not Answered
Question 4: Did your organisation have a turnover of £25.9
million or more in the last financial year Not Answered
Question 5: Has your organisation been in existence for more
than a month? Not Answered
Community Hub: 2015
Compliance questionnaire
Someone in my place of work is responsible for making sure
we comply with the Data Protection Act Yes
Yes
Relevant people in my place of work have been trained in how
to handle personal information
Yes
We have a process in place so we can respond to requests for
the personal information we hold Yes When collecting
personal information, we tell people how we will use it
We keep records of people’s personal information up to date
and don’t keep it longer than necessary Yes We have security
measures in place to keep the personal data we hold safe Yes
Additional information not published on public register
Register of data controllers
Main contact details
DR MICHAEL DISOUZA Name:
Postal address:
UNITED KINGDOM, KT2 5SW KINGSTON UPON
THAMES,SURREY 28 Albany Park Road Email address:
mdsouza@mac.com Landline telephone number:
02085467681
Community Hub: 2015