Engaging Your Stakeholders &
Forming Your QI Team
Stakeholder Analysis
QI Team Formation
Developing a Stakeholder Analysis
Stakeholder Role Definitions
 Customer of the process:
• Role/person that receives an output to a process or a process step
 Process owner:
• Role/person responsible for the design, continuous improvement and sustaining
the process.
 Decision-maker/ Approver:
• Role/person that has the authority to give approval
 Target of the change:
• Role/person that is directly impacted by a proposed change
 Interested party:
• Role/person who has a recognizable stake in the outcome of a process, but may
not be directly involved in the process
 Supplier to the process:
• Role/person that is providing input to the system
Stakeholder Analysis
Names or Group
Strongly
Against
Moderately
Against
Neutral
Insert X for current support
Insert O where they need to be
Insert arrow for gap in-between
Moderately
Supportive
Strongly
Supportive
Stakeholder Analysis
Names or Group
Strongly
Against
Moderately
Against
Neutral
EXAMPLE
Moderately
Supportive
X
Medical Residents
X
Medicine Attendings
Phlebotomists
X
O
O
Clinical Directors (Nursing)
X
Pathology MDs
X
Floor Nurses
Bed Management
Strongly
Supportive
X
O
O
X
O
Tips
• Don’t get hung up on “where people are”
– Concentrate on strategies to get them where they
need to be.
• Figure out which stakeholders have veto
power.
• Define the Process Owner/s
Forming a Team
• Look to Stakeholder Analysis
– Pick team Members from Roles/Locations on
Analysis
• Make sure team has the “touches” of your
process/problem
• Involve a Facilitator
• Include an Executive Sponsor/Champion
QI Team
•
•
•
•
•
•
John, 3rd year resident
Sarah, 2nd year resident
Gary Smith, chief resident
Dr Fox, attending
Ellen, lab/path resident
Betty Bollinger, nurse
manager
Better QI Team
(6-8 people is a good size)
• Team Leaders: Dr Jones & Dr Lloyd (residents)
• Champions:
– Dr Fox (you as faculty mentor)
– Betty Bollinger (nurse manager)
– Gary Smith (chief resident)
• Team Members:
– Kelly and Nicole (nurses on the unit)
– Gina and Mark (Social Workers)
• Executive Sponsors:
– Residency Program Director
– Hospital Unit Medical Director