SRT610 Business Continuity Plan
Liquid Networks
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Business Continuity Plan for
Liquid Networks
Prepared for SRT610 by:
Jamaal Joseph
Chris Lai
Shawn Williams
SRT610 Business Continuity Plan
Liquid Networks
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Table of Contents
INTRODUCTION .................................................................................................................................3
Copies of This Plan .................................................................................................................................... 3
Calling a Disaster ....................................................................................................................................... 3
Scope and Objectives ................................................................................................................................ 4
FUNCTION 1: Authentication Services .................................................................................................5
Overview ................................................................................................................................................... 5
Scenarios covered ..................................................................................................................................... 5
Prepared by ............................................................................................................................................... 5
Team ......................................................................................................................................................... 5
Authentication Service, Scenario1: Power outage at the office ............................................................... 6
Recovery Steps Summary...................................................................................................................... 7
Recovery Step Detail: ............................................................................................................................ 8
Function 2: Remote Customer Service .............................................................................................. 24
Overview ................................................................................................................................................. 24
Scenario Covered .................................................................................................................................... 24
Prepared by ............................................................................................................................................. 24
Team ....................................................................................................................................................... 24
Remote Customer Service, Scenario 1: No internet connection from ISP.............................................. 26
Recovery Steps Summary.................................................................................................................... 26
Recovery Step Details ......................................................................................................................... 27
FUNCTION 3: Inventory Management System Overview.................................................................... 34
Scenarios covered ................................................................................................................................... 34
Prepared by ............................................................................................................................................. 34
Team ....................................................................................................................................................... 34
Inventory Management Service, Scenario1: Destruction of warehouse stock ...................................... 35
Recovery Steps Summary.................................................................................................................... 36
Recovery Step Detail: .......................................................................................................................... 37
Appendix A: Update Information ...................................................................................................... 46
Appendix B: Testing Information ...................................................................................................... 47
SRT610 Business Continuity Plan
Liquid Networks
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INTRODUCTION
Copies of This Plan
There are 4 copies of the emergency plan in three filing cabinets in the main office. The warehouse has 2
copies and each branch offices have one copy of the plan each.
Office
 One copy is kept in the red Emergency Plan folder in the sales department manager’s filing
cabinet in the lowest drawer (Floor 1 room 103). This cabinet is locket and the Sales manager
has a key.
 The second plan is located in the HR filing cabinet in administrative room (Floor 2 room 231) in
HR. This filing cabinet is protected by a key pad and the manager for the HR department has the
key code.
 The third is located in the marketing departments’ filing cabinet in their storage room (Floor 3
room 331) under the red Emergency Plan folder. This cabinet is locked and the manager of the
marketing department has a key.
 The fourth is kept in the IT department managers filing cabinet (Floor 4 room 410) filed in the
lowest drawer in the red Emergency Plan folder the manager of the helpdesk has the key to this
filing cabinet.
Warehouse
 This plan is located in the supervisor’s office (Floor 1 room 30) in the records filing cabinet in the
bottom drawer in the red emergency plan folder. The floor supervisor should have a key for this
filing cabinet as well as the Warehouse manager.
 The other emergency plan folder is located in the Basement of the warehouse in the server
room filing cabinet (Floor 0 room 3) in the bottom drawer in the red Emergency Plan folder.
Branch Offices
 The branch offices have one copy of the Emergency plan in the manager’s office filing cabinet.
The manager and supervisor on duty have keys to this cabinet. The emergency recovery plan is
located in the red folder in the bottom drawer of that cabinet.
Who knows about the locations of the Emergency Recovery Plans?
Main Office
 Managers of the HR Department, All of the IT Department, Sales Department, and Marketing
Department are aware of the locations of the plan.
Warehouse
 Inventory mangers and Floor Supervisors are aware of the locations for the recovery plan.
Branches
 Branch Managers and supervisors are aware of the location of the plan at the branches.
Calling a Disaster
Any employee that observes a potential disaster must alert their manager, any onsite manager or their
managers supporting manager based on the contact list cell phone contact list via txt msg and phone call
to all available numbers. Contact lists are deployed to every employee and should be in their desk at all
times. The managers when alerted to an emergency situation must receive the approval of the time of a
SRT610 Business Continuity Plan
Liquid Networks
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disaster must contact the CIO, CEO or Director of their department to get approval to begin the BCP for
the function that is at risk.
Once the available managers have declared a disaster one manager must retrieve the BCP and contact
the responsible team and their backups to begin the BCP processes.
Scope and Objectives
What disaster scenarios and functions (function=service=system) does this plan cover? It might be useful
to have this section in the following format or something similar. Note: the data in the table above is just
a sample; you would use your own data.
Disaster
Ice Storm
Scenario
Power outage at head office due
to downed power lines.
Communications Failure at ISP
Communications failure with
main office ISP due to human
error.
Fire at warehouse destroys
available inventory and
warehouse physical structure.
Fire
Function
Authentication Services are at
risk and running on 6hr backup
battery.
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Liquid Networks
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FUNCTION 1: Authentication Services
Overview
This service is a domain authenticating service that allows users to remotely sign in to the domain and
allows users in the office to use the company’s internal network to access domain services. All services
for employees are accessible after authentication and authorization by the domain authentication
service.
Scenarios covered
 Ice Storm knocks down power lines to the main office causing power outage.
Prepared by
This scenario was prepared by Jamaal Joseph
Team
Team Leader
Sr. Network Administrator, Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
First Alternate
Helpdesk Manager, Duncan Terrell
Work Number: Ext 10
Cell Number: 416.789.2345
Home Number: 416.628.1567
Email: d.terrell@liquid.com
Second Alternate
Network Administrator Supervisor, William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Team Member
Helpdesk Supervisor, Kanye Fazooli
Address: 312 Thatch Blvd., Thornhill, ON
Contacts:
Work Number: Ext 15
Cell Number: 416.223.4521
Home Number: 905.692.3949
Email: k.fazooli@liquid.com
First Alternate
Sr. Helpdesk Technician, Claire Silver
Work Number: Ext 14
Cell Number: 416.678.9876
Home Number: 905.435.4523
Email: c.silver@liquid.com
Second Alternate
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Liquid Networks
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Helpdesk Supervisor, Kanye Fazooli
Address: 312 Thatch Blvd., Thornhill, ON
Contacts:
Work Number: Ext 15
Cell Number: 416.223.4521
Home Number: 905.692.3949
Email: k.fazooli@liquid.com
Team Member
First Alternate
Helpdek Technician, Barney Baggins
Address: 9202 Shire Rd., Barrie, ON
Contacts:
Work Number: Ext 39
Cell Number: 416.734.1461
Home Number: 293.234.6578
Email: b.baggins@liquid.com
Kanye Fazooli
Second Alternate
Claire Silver
BCP For Authentication Services Function
Authentication Service, Scenario1: Power outage at the office
Overview of Scenario
Overview of Recovery
Procedure
Recovery Time Objective
(RTO)
Recovery Location and
directions
After a significant amount of ice rain in an ice storm the power lines to the
office snap and power is cut off to the building. Backup generators are
activated immediately and they last 6hrs. We have 6hrs to restore
Authentication services and the domain services that depend on
authentication services at a new site.
Data will be migrated and restored to the backup site.
The estimated recovery time to for these services are 6 hrs
Cold Site
1203 Wellington Road South, London, ON
From main office in Waterloo (1282 Ottawa St N).
Go East on Ottawa St N from the South Facing Parking lot of the main office
Take hwy 7 South for to Hwy 8 South
Hwy 8 South to 401 West
401 West to Wellington St. N in London,
1203 Wellington St. North, London, ON
SRT610 Business Continuity Plan
Liquid Networks
Dependencies
Other Considerations
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This is dependent on ISP communications being functional at the office and
the physical computers and devices at the office being functional and
accessible
NA
Recovery Steps Summary










Step 1 – Initiate the BCP
Step 2 – Lockout users so that technicians can before data backups
Step 3 – Obtain keys for the cold site and have a technician go to the cold site
Step 4 – Perform a local backup of the services at the office
Step 5 – Enter the backup site and begin the remote synchronization process.
Step 6 – Notify all employees when services are restored
Step 7 – Remove backup of local systems and lock the server room at the head office. Take the
backup to the third party backup site for storage.
Step 8 – Contact the network administrators and have them contact the hydro helpdesk to
restore the services.
Step 9 – When hydro utilities are restored at the head office sync the head office servers with
the cold site servers.
Step 10 - Notify all employees that services are fully recovered at head office
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Liquid Networks
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Recovery Step Detail:
Step 1. Once power outage has been declared the Network Administrator or their backup should
appoint a technician to initiate the BCP run the script located as listed below
\\server1\911scripts\poweroutage\notifactionprocess.bat.
 Log in to a computer on the network with a user account that has liquid network administrative
privilege. This can be accomplished by logging in to a computer on the network in the office or
by logging into the computer with admin privilege and then logging into the VPN service.
 Click on the start menu and then click on the run option in the menu. In that window type the
absolute filename as seen below and press the enter key.
o This script will prompt the technician for their contact number and name and then will
begin.
o It will then send out an email, voice mail, and text message to all network administrators
using their contacts located in the HR database advising the technicians of two things.
 The time the power outage began
 Asking them to contact the team member whose details were inputted into the
program.
o It will then send an email, text message and voice mail to all of the liquid network
employees using the HR records advising them that the systems are running on backup
power and that the network administrators are doing unplanned maintenance. Lastly,
that they will be notified when the power is restored.
Responsibility: Paul Smith
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Workstation
Where
Any workstation
located in the
office on the
company network
Script
Server 1 available
through remote
desktop on any
workstation
Contact
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
Any alternate for Paul Smith
\\server1\911scripts\poweroutage\notifactionprocess.bat
SRT610 Business Continuity Plan
Liquid Networks
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Step 2. Paul Smith or his alternate will activate the following script located at:
\\server1\911scripts\poweroutage\db_lockdown.bat.
To do this log in to a computer on the network with a user account that has liquid network
administrative privilege. This can be accomplished by logging in to any computer on the network with
administrator privileges locally or via remote desktop. Click on the start menu and then click on the run
option in the menu. Type cmd at the run prompt and press ok. In that window type the absolute
filename as seen here in the document and press the enter key.
 This script will text message, email and leave a voice mail message for all Liquid Network
Employees. The statement will say for all employees that…
o The authentication services will be off line while network administrators investigate the
issue so databases will all be inaccessible.
o Users are to log out of the databases as soon as they can conclude their current data
inputs. They will receive a warning to log out again at 10minutes. At 15 minutes they will
be logged out.
Responsibility: Paul Smith or Alternate: _________________
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Network
Administrator
Contact Info
Jr Network
Administrator
Contact Info
Where
Contact
Contact List located Paul Smith
in bottom drawer
Address: 4030 Waybill Rd., Oakville, ON
of all employee
Work Number: Ext 12
desks.
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
Contact List located William Marx
in bottom drawer
Address: 506 Isling Ave., Toronto, ON
of all employee
Work Number: Ext 23
desks.
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Helpdesk Manager
Contact Info
Contact List located Duncan Terrell
in bottom drawer
Work Number: Ext 10
of all employee
Cell Number: 416.789.2345
desks.
Home Number: 416.628.1567
Email: d.terrell@liquid.com
Helpdesk Supervisor
Contact Info
Contact List located
Helpdesk Supervisor, Kanye Fazooli
in bottom drawer
of all employee
Work Number: Ext 15
desks.
Cell Number: 416.223.4521
Home Number: 905.692.3949
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Liquid Networks
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Email: k.fazooli@liquid.com
Workstation
Any workstation
located in the
office on the
company network
Script
Server 1 available
through remote
desktop on any
workstation
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
Any alternate for Paul Smith
\\server1\911scripts\poweroutage\db_lockdown.bat
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Liquid Networks
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Step 3.

Step 3 – The response team must obtain the cold site keys and ID card. All managers must have
cold site building keys and a swipe card on them at all times. If needed the response team may
contact another member of the response team to obtain the keys and swipe card. The senior
more member of the response team must go to the cold site using directions provided in the
BCP.
Responsibility: Paul Smith or Alternate: _________________
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Network Administrator
Contact Info
Where
Contact List located in
bottom drawer of all
employee desks.
Jr Network
Administrator Contact
Info
Contact List located in
bottom drawer of all
employee desks.
Helpdesk Manager
Contact Info
Contact List located in
bottom drawer of all
employee desks.
Helpdesk Supervisor
Contact Info
Contact List located in
bottom drawer of all
employee desks.
Cold Site Keys
In the possession of the
network
administrators,
helpdesk manager and
helpdesk supervisor
Col d Site
Location of Cold Site
Contact
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Duncan Terrell
Work Number: Ext 10
Cell Number: 416.789.2345
Home Number: 416.628.1567
Email: d.terrell@liquid.com
Helpdesk Supervisor, Kanye Fazooli
Work Number: Ext 15
Cell Number: 416.223.4521
Home Number: 905.692.3949
Email: k.fazooli@liquid.com
Paul Smith
William Marx
Duncan Terrell
Kanye Fazooli
Col d Site
SRT610 Business Continuity Plan
Liquid Networks
1203 Wellington Road
South, London, ON
Page 12 of 47
1203 Wellington Road South, London, ON
From main office in Waterloo (1282 Ottawa St N).
Go East on Ottawa St N from the South Facing
Parking lot of the main office
Take hwy 7 South for to Hwy 8 South
Hwy 8 South to 401 West
401 West to Wellington St. N in London,
1203 Wellington St. North, London, ON
SRT610 Business Continuity Plan
Liquid Networks
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Step 4. Second most senior technician in response team should be appointed to as the onsite recovery
leader. They should begin the physical backup of the head office servers. They must log in to a computer
at the office with administrative privileges and run the automated script the script located at
\\server1\911scripts\poweroutage\TOTAL_local_backup.bat.
Responsibility: William Marx or Alternate: _________________
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Network
Administrator
Where
Contact List
located in bottom
drawer of all
employee desks.
Contact
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Jr. Network
Administrator
Contact List
located in bottom
drawer of all
employee desks.
Helpdesk Manager
Contact List
located in bottom
drawer of all
employee desks.
Duncan Terrell
Work Number: Ext 10
Cell Number: 416.789.2345
Home Number: 416.628.1567
Email: d.terrell@liquid.com
Helpdesk
Supervisor
Contact List
located in bottom
drawer of all
employee desks.
William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Servers
Room 304 at Main
Office
“Emergency Backup
Media”
Server Room 10Tb
drive located in
server room in
Paul Smith
William Marx
Duncan Terrell
Kanye Fazooli
Power on device and click on the sync button located on the
top left of drive. When sync is complete drive will flash
complete on LCD on front panel.
SRT610 Business Continuity Plan
Liquid Networks
Script
back left shelf.
Device is labeled
“Emergency
Backup Media”.
Server 1 available
through remote
desktop on any
workstation
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\\server1\911scripts\poweroutage\TOTAL_local_backup.bat
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Liquid Networks
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Step 5.

Step 5. When the technician appointed to the cold site recovery arrives at the backup site they
should enter the building via the main entrance and travel to the 5th floor room 503. Once at the
cold site use the swipe card to enter room, turn on servers labeled 1 through 6 using the power
button, and run the following commands on each server from the command line. When
prompted the user must enter their name, and phone number. The scripts are as listed below
where X is the server number on the front of the server. Username for each server is ADMIN
password is ADM1Nr3c0veR%. All servers are labeled with their names on the front panel and
are accessible through ssh on the console in the server room.
o \\coldserverX\databasessync\remotesync.bat
 These scripts will sync the existing files on server 1-3 with servers 4-6 and then
begin a remote synchronization of the data available on the Authentication Server
as well as the other servers at the office. The authentication servers new address
will be tested and then made available to network users.
 Once script is complete an email and voice mail will be sent to the technician that
started the scripts to login that this step is complete.
Responsibility: Paul Smith or Alternate: _________________
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Network Administrator
Where
Contact List located in
bottom drawer of all
employee desks.
Contact
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Jr Network
Administrator
Contact List located in
bottom drawer of all
employee desks.
Helpdesk Manager
Contact List located in
bottom drawer of all
employee desks.
Duncan Terrell
Work Number: Ext 10
Cell Number: 416.789.2345
Home Number: 416.628.1567
Email: d.terrell@liquid.com
Helpdesk Supervisor
Contact List located in
bottom drawer of all
William Marx
Address: 506 Isling Ave., Toronto, ON
SRT610 Business Continuity Plan
Liquid Networks
employee desks.
Cold Site Keys
Location of Cold Site
Servers
Script
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Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
In the possession of the
network
administrators,
helpdesk manager and
helpdesk supervisor
Located and direction
in BCP
Paul Smith
William Marx
Duncan Terrell
Kanye Fazooli
Room 203. Located at
Backup Site in racks on
the backmost wall.
Server 1 -6
Username: ADMIN
Password: ADM1Nr3c0veR%
Col d Site
1203 Wellington Road South, London, ON
From main office in Waterloo (1282 Ottawa St N).
Go East on Ottawa St N from the South Facing
Parking lot of the main office
Take hwy 7 South for to Hwy 8 South
Hwy 8 South to 401 West
401 West to Wellington St. N in London,
1203 Wellington St. North, London, ON
\\coldserverX\databasessync\remotesync.bat
SRT610 Business Continuity Plan
Liquid Networks
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Step 6. The technician appointed to the cold site recovery should then run the following script located
on cold server 1.
o \\coldserver1\databasessync\srvsrestored_notifications.bat
 This script will notify all employees of liquid networks that the services are
restored and that they should resume their tasks from home until further
notice.
Responsibility: Paul Smith or Alternate: _________________
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Network
Administrator
Where
Contact List
located in bottom
drawer of all
employee desks.
Jr Network
Administrator
Contact List
located in bottom
drawer of all
employee desks.
Helpdesk Manager
Contact List
located in bottom
drawer of all
employee desks.
Duncan Terrell
Work Number: Ext 10
Cell Number: 416.789.2345
Home Number: 416.628.1567
Email: d.terrell@liquid.com
Helpdesk Supervisor
Contact List
located in bottom
drawer of all
employee desks.
William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Server1
Located at Backup
Site in racks
mounted on the
backmost wall.
Coldserver 1
Username: ADMIN
Password: ADM1Nr3c0veR%
Script
Contact
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
\\coldserver1\databasessync\srvsrestored_notifications.bat
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Liquid Networks
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Step 7. Once new authentication server is up and running and the physical backup of authentication
server and all other servers at the office is complete technicians at the office must remove the physical
backup device ‘Emergency Backup Media’. The server room must be locked using the keys to the server
room from Paul Smith or his alternate. That technician must take the backup to the third party data
backup service site when it is safe to do so and then go to the cold site to work from that office.
Responsibility: William Marx or Alternate: _________________
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Network Administrator
Where
Contact List located in
bottom drawer of all
employee desks.
Contact
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Jr Network
Administrator
Contact List located in
bottom drawer of all
employee desks.
Helpdesk Manager
Contact List located in
bottom drawer of all
employee desks.
Duncan Terrell
Work Number: Ext 10
Cell Number: 416.789.2345
Home Number: 416.628.1567
Email: d.terrell@liquid.com
Helpdesk Supervisor
Contact List located in
bottom drawer of all
employee desks.
William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Servers
Room 304 at Main
Office
Paul Smith
William Marx
Duncan Terrell
Kanye Fazooli
SRT610 Business Continuity Plan
Liquid Networks
“Emergency Backup
Media”
Third Part Site
Server Room 10Tb
drive located in server
room in back left shelf.
Device is labeled
“Emergency Backup
Media”.
3Party Backup Services
Page 19 of 47
Power on device and click on the sync button
located on the top left of drive. When sync is
complete drive will flash complete on LCD on front
panel.
Business Services Manager,Ken Finler
Cell number: 415.627.2341
Helpdesk Number – 1800.536.7383
Account - #4524525325230
Password – L1Qn3t
122 Yonge Street Ave, Barrie, ON, L6L7L4
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Liquid Networks
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Step 8. Contact network administrator team lead and have them contact the utilities company to
coordinate service restoration of hydro to the office.
Responsibility: Paul Smith
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Network Administrator
Where
Contact List located in
bottom drawer of all
employee desks.
Jr Network
Administrator
Contact List located in
bottom drawer of all
employee desks.
City Hydro Services
Property Management
Services
Hydro One
Summit Property
Contact
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Business Services - 1800.345.6789
Business Services - 1800.304.6975
32 Lopter Ave, Barrie, ON, M3N5L6
Business Services Manager -Sam Tekger
Office Number: 416.423.6574
Cell Number: 796.234.3456
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Step 9. When hydro has been restored to the office, the servers at the office should be turned on and
synced using script listed below on Server1
o
\\server1\databasessync\complete_remoterecovery.bat
This script will do the following.

Once the script is begun the technician will enter their name and phone number and press ok.

Advise all users via email, voice mail, and text message that in 1 hour access to all network
resources will be locked out for network maintenance.

All network data from the cold site will be synced with the head office servers and tested. The
network administrator that began the script will be notified via voice mail, email and text
message that the synchronization is completed.
Responsibility: Paul Smith
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Network
Administrator
Where
Contact List located
in bottom drawer of
all employee desks.
Jr Network
Administrator
Contact List located
in bottom drawer of
all employee desks.
Server Room Keys
In the possession of
the network
administrators,
helpdesk manager
and helpdesk
supervisor
Room 304 at Main
Office
Any workstation
located in the office
Servers
Workstation
Contact
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Paul Smith
William Marx
Duncan Terrell
Kanye Fazooli
Paul Smith
William Marx
Paul Smith
William Marx
SRT610 Business Continuity Plan
Liquid Networks
Script
on the company
network
Server 1
Page 22 of 47
\\server1\databasessync\complete_remoterecovery.bat
SRT610 Business Continuity Plan
Liquid Networks
Page 23 of 47
Step 10.

Step 10. Once the services are restored the technician should run the script listed below to
notify employees that they may return to the working out of the office on the following business
day.
o \\server1\databasessync\srvsrestored_notifications.bat
Responsibility: Paul Smith
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Network
Administrator
Where
Contact List located
in bottom drawer of
all employee desks.
Jr Network
Administrator
Contact List located
in bottom drawer of
all employee desks.
Server Room Keys
In the possession of
the network
administrators,
helpdesk manager
and helpdesk
supervisor
Room 304 at Main
Office
Any workstation
located in the office
on the company
network
Server 1
Servers
Workstation
Script
Contact
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Paul Smith
William Marx
Duncan Terrell
Kanye Fazooli
Paul Smith
William Marx
Paul Smith
William Marx
\\server1\databasessync\srvsrestored_notifications.bat
SRT610 Business Continuity Plan
Liquid Networks
Page 24 of 47
Function 2: Remote Customer Service
Overview
Remote Customer Service (RCS) a form of customer support remotely over the internet. When Liquid
Networks receives a call requesting service, The RCS individual would remotely access the customer’s
computer and diagnose and fix the problem. In the event of hardware failure the request would be
forwarded to onsite customer support.
Scenario Covered
- There are problems at the ISP causing the main office to lose all forms of internet access.
Requests from customers who require support are piling up but without internet we cannot
provide any support.
Prepared by
Chris Lai
Team
Team Leader
Mark Twain
Address: 125 Oldtown St., Markham, ON
Contacts:
Office Tel: Ext: 13
Home Tel: 728-2162
Cell Phone: (416) 555-4399
Personal E-Mail: mtwain@liquid.com
First Alternate
David Copperfield
Second Alternate
Jack Bauer
Team Member
First Alternate
David Copperfield
Address: 1255 Jeorge St., Markham, ON
Contacts:
Office Tel: Ext: 14
Home Tel: 364-2562
Cell Phone: (416) 346-2639
Harry Potter
Address: 55 David St., Mississauga, ON
Contacts:
Office Tel: Ext: 15
Home Tel: 364-6263
Cell Phone: (416) 324-3446
Personal E-Mail:
hpotter@liquid.com
Personal E-Mail: dcopperfield@liquid.com
Second Alternate
Adam Hotchner
Address: 1526 Macrill St., Missauga, ON
Contacts:
Office Tel: Ext: 16
Home Tel: 364-2353
SRT610 Business Continuity Plan
Liquid Networks
Page 25 of 47
Cell Phone: (416) 354-3147
Personal E-Mail:
ahotchner@liquid.com
Team Member
First Alternate
Jack Bauer
Address: 1672 Rose St., Markham, ON
Contacts:
Office Tel: Ext: 17
Home Tel: 163-1622
Cell Phone: (416) 316-6126
Dan Brown
Address: 62 Jane St., Vaughan, ON
Contacts:
Office Tel: Ext: 18
Home Tel: 319-6623
Cell Phone: (416) 384-3666
Personal E-Mail:
dbrown@liquid.com
Personal E-Mail: jbauer@liquid.com
Second Alternate
Barney Stinson
Address: 6126 Mclarens St., Markham, ON
Contacts:
Office Tel: Ext: 19
Home Tel: 867-3474
Cell Phone: (416) 256-2846
Personal E-Mail: bstinson@liquid.com
SRT610 Business Continuity Plan
Liquid Networks
Page 26 of 47
Remote Customer Service, Scenario 1: No internet connection from ISP
Overview of Scenario
There is a problem with the ISP causing our office to not have internet
connection. We are unable to respond to customer support requests
remotely without internet.
Overview of Recovery
The recovery procedure consists of informing managers and customer
Procedure
service representatives of the situation. Must contact the RCS team so that
they can be prepared and move to the cold site office which has a different
ISP.
Recovery Time Objective For this scenario the RTO is within 24 hours when the ISP is confirmed that
(RTO)
there will be a long period of downtime. Within this time, team and staff
will have to move to the cold site and continue operations. Because the cold
site would have enough workstations for all employees, availability of this
service will not be interrupted
Recovery Location and
Liquid Networks Cold Site
directions
8257 Nestea Street
Aurora, Ontario
L8C 5U1
Phone: (416)275-1729
From Highway 407 ETR:
407 East to 404 North and get off at Burlington east.
Turn left at the second traffic light and on the right hand side.
Dependencies
This requires that the employees have a means of travel in order to get to
the cold site.
Other Considerations
N/A
Recovery Steps Summary







Step 1: Contact ISP requesting information on the cause of connection issue and the length of
downtime.
Step 2: RCS staff and customer service representatives are informed that the internet
connection is down. Customers are informed through representatives that remote connection
support will be delayed.
Step 3: Alert RCS team members and representatives of disaster and prepare for transport
Step 4: RCS representatives move to cold site and settle in as well as perform checks on
software
Step 5: Inform customer service that RCS can perform customer queries again
Step 6: Depending on estimated downtime by ISP, perform routine checks on ISP progress
Step 7: When ISP is up and running again, informs RCS representatives and have them move
back to head office in groups of 4.
SRT610 Business Continuity Plan
Liquid Networks
Page 27 of 47
Recovery Step Details
RCS
Scenario 1- Internet connection is down
Step 1: Contact ISP requesting information on the cause of connection issue and the length of
downtime.
Manager contacts the ISP (Rogers) and requests information regarding the downtime they are facing.
The cause of the connection issues and the length of downtime must be made clear. In event of long
downtime (greater than 2 hours) proceed to step 2.
Responsibility: Billy Walsh
Date Completed: _______________
Initials: ________________
People/Services
Name
Rogers Representative
Rogers Customer Support
Description
Person in charge of
Markham ISP office
Contact
Andrew Davis
Office Number: (416)572-5183 ext 173
E-Mail: adavis@rogers.ca
Markham ISP office
(if Andrew is
unreachable)
Office Number: (416)823-1782
SRT610 Business Continuity Plan
Liquid Networks
Page 28 of 47
Recovery Step Details
RCS
Scenario 1- Internet connection is down
Step 2: RCS staff and customer service representatives are informed that the internet connection is
down. Customers are informed through representatives that remote connection support will be
delayed.
Manager using his/her mobile phone to contact RCS manager and customer service manager and
informs them of the ISP downtime information. RCS and CS manager would forward information and
instructions to proceed. Customer who request remote support would be informed of technical
difficulties and assistance would be delayed.
Responsibility: Billy Walsh
Date Completed: _______________
Initials: ________________
People/Services
Name
Customer Service Manager
Remote Customer Service
Manager
Where
- Manager’s
mobile phone
address book
- Contact
information
document that
all employees
have a copy of
- Manager’s
mobile phone
address book
- Contact
information
document that
all employees
have a copy of
Contact
Janice Splosh
Office Number: (416)555-5555 ext 25
E-Mail: jsplosh@liquid.com
Mark Twain
Office Number: (416)555-5555 ext 13
E-Mail: mtwain@liquid.com
SRT610 Business Continuity Plan
Liquid Networks
Page 29 of 47
Recovery Step Details
RCS
Scenario 1- Internet connection is down
Step 3: Alert RCS team members and representatives of disaster and prepare for transport
E-mail notifications sent are sent out to all RCS staff members by the RCS manager. The e-mail will
inform them of the current situation and to prepare for transport to cold site.
Responsibility: Mark Twain
Date Completed: _______________
Initials: ________________
Location / Directions
Liquid Networks Cold Site
8257 Nestea Street
Aurora, Ontario
L8C 5U1
Phone: (416)275-1729
From Highway 407 ETR:
407 East to 404 North and get off at Burlington east.
Turn left at the second traffic light and on the right hand side.
SRT610 Business Continuity Plan
Liquid Networks
Page 30 of 47
Recovery Step Details
RCS
Scenario 1- Internet connection is down
Step 4: RCS representatives move to cold site and settle in as well as perform checks on software
Staff members are transported to cold site through most efficient means of transport. Once there they
report in and proceed to their assigned terminals. They ensure all required software is functioning
properly for them to perform their normal tasks.
Responsibility: Mark Twain/staff members
Date Completed: _______________
Initials: ________________
Service Checklist:
 Internet
 SSH
 Telephone communication
 Telnet
 VPN
SRT610 Business Continuity Plan
Liquid Networks
Page 31 of 47
Recovery Step Details
RCS
Scenario 1- Internet connection is down
Step 5: Inform customer service that RCS can perform customer queries again
RCS manager contacts and informs CS manager that remote customer service is operational again and
ready to process customer queries.
Responsibility: Mark Twain
Date Completed: _______________
Initials: ________________
People/Service
Name
Customer Service Manager
Where
- Manager’s
mobile phone
address book
- Contact
information
document that
all employees
have a copy of
Contact
Janice Splosh
Office Number: (416)555-5555 ext 25
E-Mail: jsplosh@liquid.com
SRT610 Business Continuity Plan
Liquid Networks
Page 32 of 47
Recovery Step Details
RCS
Scenario 1- Internet connection is down
Step 6: Depending on estimated downtime by ISP, perform routine checks on ISP progress
Office manager proceeds to contact and check ISP status on their downtime every hour. After each
check, Manager would contact CS and RCS manager on the ISP’s progress
Responsibility: Mark Twain
Date Completed: _______________
Initials: ________________
People/Services
Name
Rogers Representative
Description
Person in charge of
Markham ISP office
Contact
Andrew Davis
Office Number: (416)572-5183 ext 173
E-Mail: adavis@rogers.ca
Rogers Customer Support
Markham ISP office
(if Andrew is unreachable)
Office Number: (416)823-1782
Name
Customer Service Manager
Where
- Manager’s mobile
phone address
book
- Contact
information
document that all
employees have a
copy of
- Manager’s mobile
phone address
book
- Contact
information
document that all
employees have a
copy of
Contact
Janice Splosh
Office Number: (416)555-5555 ext 25
E-Mail: jsplosh@liquid.com
Remote Customer Service
Manager
Mark Twain
Office Number: (416)555-5555 ext 13
E-Mail: mtwain@liquid.com
SRT610 Business Continuity Plan
Liquid Networks
Page 33 of 47
Recovery Step Details
RCS
Scenario 1- Internet connection is down
Step 7: When ISP is up and running again, informs RCS representatives and have them move back to
head office in groups of 4.
When manager confirms that ISP is operational again at main office, he/she will contact RCS and CS
manager of this information. RCS staff will proceed to slowly move back to main office in groups of 4 to
prevent the service going down again during transport. When the each group will move only after the
group ahead of them has confirmed their arrival.
Responsibility: Mark Twain
Date Completed: _______________
Initials: ________________
People/Services
Name
Description
Contact
Rogers Representative
Person in charge of
Andrew Davis
Markham ISP office
Office Number: (416)572-5183 ext 173
E-Mail: adavis@rogers.ca
Rogers Customer Support
Markham ISP office
(if Andrew is unreachable)
Office Number: (416)823-1782
Name
Customer Service Manager
Where
- Manager’s mobile
phone address
book
- Contact
information
document that all
employees have a
copy of
- Manager’s mobile
phone address
book
- Contact
information
document that all
employees have a
copy of
Contact
Janice Splosh
Office Number: (416)555-5555 ext 25
E-Mail: jsplosh@liquid.com
Remote Customer Service
Manager
Mark Twain
Office Number: (416)555-5555 ext 13
E-Mail: mtwain@liquid.com
SRT610 Business Continuity Plan
Liquid Networks
Page 34 of 47
FUNCTION 3: Inventory Management System Overview
The inventory management system is responsible for maintaining accurate inventory counts of the
various products we have available within all stores and the warehouses. This database is mandatory in
the sense that it is frequently used by our staff to pull up what items are in stock upon customer
request. It is also directly linked to wholesale purchasing system.
Scenarios covered
 Fire in the warehouse destroy mostly all inventory, customers as a result are calling in inquiring
about why orders are late.
Prepared by
This scenario was prepared by Shawn Williams
Team
Team Leader
Sr. Network Administrator, Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
First Alternate
Helpdesk Manager, Duncan Terrell
Work Number: Ext 10
Cell Number: 416.789.2345
Home Number: 416.628.1567
Email: d.terrell@liquid.com
Second Alternate
Network Administrator Supervisor, William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Third Alternate
Lead Database Designer, Billy Bob
Address: 555 Rathburn Rd, Etobicoke, ON
Work Number: Ext 2
Cell Number: 416.234.2347
Home Number: 905.234.2347
Email: Bbob@liquid.com
Team Member
Helpdesk Supervisor, Kanye Fazooli
First Alternate
Sr. Helpdesk Technician, Claire Silver
Work Number: Ext 14
SRT610 Business Continuity Plan
Liquid Networks
Page 35 of 47
Address: 312 Thatch Blvd., Thornhill, ON
Contacts:
Work Number: Ext 15
Cell Number: 416.223.4521
Home Number: 905.692.3949
Email: k.fazooli@liquid.com
Cell Number: 416.678.9876
Home Number: 905.435.4523
Email: c.silver@liquid.com
Second Alternate
Helpdesk Supervisor, Kanye Fazooli
Address: 312 Thatch Blvd., Thornhill, ON
Contacts:
Work Number: Ext 15
Cell Number: 416.223.4521
Home Number: 905.692.3949
Email: k.fazooli@liquid.com
Team Member
First Alternate
Helpdek Technician, Barney Baggins
Address: 9202 Shire Rd., Barrie, ON
Contacts:
Work Number: Ext 39
Cell Number: 416.734.1461
Home Number: 293.234.6578
Email: b.baggins@liquid.com
Kanye Fazooli
Second Alternate
Claire Silver
BCP for Inventory Management Service Function
Inventory Management Service, Scenario1: Destruction of warehouse stock
Overview of Scenario
Overview of Recovery
Procedure
Due to one of our generators exploding, a fire began in the west side of the
warehouse. Before it was contained it destroyed an unknown amount of
inventory in the ‘to be shipped’ area of the warehouse as well as some
surrounding inventory. The resulting incident has severely disrupted our
ability to determine what product we have available. In addition, several
customer products that were supposed to be shipped today were
destroyed.
In order to restore service back to normal, the following steps have been
devised; We need to;
1.
2.
3.
4.
Evaluated the impact of the damage.
Notify insurance
Run automated scripts
Clean up.
SRT610 Business Continuity Plan
Liquid Networks
Recovery Time Objective
(RTO)
Recovery Location and
directions
Page 36 of 47
The estimated recovery time to for these services are 12 hrs
Drop off point
Until, the mess in the west end of the warehouse has been cleared up, all
arriving shipments are to be stored in the east end of the building.
Dependencies
Other Considerations
This is dependent on ISP communications being functional at the office and
the physical computers and devices at the office being functional and
accessible
Service is linked to the wholesale purchasing system
Recovery Steps Summary
1.
2.
3.
4.
5.
6.
7.
8.
Get an estimate on what and how much stock was lost.
Contact insurance company.
Find out how many customers orders were lost.
Contact all customers who lost stock, explain that their order will be late and offer a 5% discount
on their next purchase.
Re-synchronize what is left over with the inventory management system.
Update the webs status of all products. Products that we don’t have, change status to “not in
stock”
Re-order any products in high demand.
Clean up and salvage what can be salvaged.
SRT610 Business Continuity Plan
Liquid Networks
Page 37 of 47
Recovery Step Detail:
Step 1. Fill out form B-57. This form can be retrieved found at \\server1\damages\B-57.doc. These
forms are also readily available in hardcopy within all offices. Just ask for the B-57 incident report. This
file can also be retrieved from a remote system via ftp. If you are accessing the form from a PC not a
part of our network or from our wireless network, use your regular network login when credentials are
needed.
Responsibility: Paul Smith
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Workstation
Where
Any workstation
located in the
office on the
company network
or outside network
via ftp.
Damages form
Server 1 available
through remote
desktop on any
workstation or ftp.
A hardcopy is also
available in all
offices, in the front
desk.
Contact
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
Any alternate for Paul Smith
\\server1\damages\B-57.doc remote desktop (LAN)
http://www.liquidnetworks/file10/911/damages/B57.doc
SRT610 Business Continuity Plan
Liquid Networks
Page 38 of 47
Step 2. After form B-57 (contains information on what was lost, and value) is fill out either by Paul
Smith, Duncan Terrell or Williams Marx, contact insurance. They can be reached at;



Phone: 1-800-HELPME
Tell them about the fire and give them and estimate on what was lost along with picture
of damages.
Also, fax the a copy of form B-57 @ 1-888-HELP-ME
Responsibility: Paul Smith or Alternate: _________________
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Network
Administrator
Contact Info
Jr Network
Administrator
Contact Info
Where
Contact
Contact List located Paul Smith
in bottom drawer
Address: 4030 Waybill Rd., Oakville, ON
of all employee
Work Number: Ext 12
desks.
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
Contact List located William Marx
in bottom drawer
Address: 506 Isling Ave., Toronto, ON
of all employee
Work Number: Ext 23
desks.
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Helpdesk Manager
Contact Info
Contact List located Duncan Terrell
in bottom drawer
Work Number: Ext 10
of all employee
Cell Number: 416.789.2345
desks.
Home Number: 416.628.1567
Email: d.terrell@liquid.com
Helpdesk Supervisor
Contact Info
Contact List located
Helpdesk Supervisor, Kanye Fazooli
in bottom drawer
of all employee
Work Number: Ext 15
desks.
Cell Number: 416.223.4521
Home Number: 905.692.3949
Email: k.fazooli@liquid.com
Workstation
Any workstation
located in the
office on the
company network
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
SRT610 Business Continuity Plan
Liquid Networks
Insurance
Phone or fax
Page 39 of 47
Email: p.smith@liquid.com
Any alternate for Paul Smith
Phone number: 1-800-HELPME
Fax: 1-888-HELP-ME
SRT610 Business Continuity Plan
Liquid Networks
Page 40 of 47
Step 3.

Step 3 – Find out how many customers orders were lost.
o This can be found out by accessing the orders database and querying ordered products
with product reported damaged or lost. Or by executing script EM-1.bat which will not
only do a product query, but also notify customers.
o If we have a few products left over, but a much higher demand, ship only the left over
products to the customers who ordered first.
o Script can be located here via remote desktop \\server1\911scripts\damages\EM-1.bat.
Responsibility: Paul Smith or Alternate: _________________
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Network Administrator
Contact Info
Where
Contact List located in
bottom drawer of all
employee desks.
Jr Network
Administrator Contact
Info
Contact List located in
bottom drawer of all
employee desks.
Helpdesk Manager
Contact Info
Contact List located in
bottom drawer of all
employee desks.
Helpdesk Supervisor
Contact Info
Contact List located in
bottom drawer of all
employee desks.
Contact
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Duncan Terrell
Work Number: Ext 10
Cell Number: 416.789.2345
Home Number: 416.628.1567
Email: d.terrell@liquid.com
Helpdesk Supervisor, Kanye Fazooli
Work Number: Ext 15
Cell Number: 416.223.4521
Home Number: 905.692.3949
Email: k.fazooli@liquid.com
SRT610 Business Continuity Plan
Liquid Networks
Page 41 of 47
Step 4. Contact all customers who lost stock, explain that their order will be late and offer a 5% discount
on their next purchase. The automated system should handle this once EM-1.bat is executed.
Responsibility: William Marx or Duncan or Automated message: _________________
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Helpdesk
Manager
Where
Contact List
located in
bottom drawer
of all employee
desks.
Contact
Duncan Terrell
Work Number: Ext 10
Cell Number: 416.789.2345
Home Number: 416.628.1567
Email: d.terrell@liquid.com
Helpdesk
Supervisor
Contact List
located in
bottom drawer
of all employee
desks.
William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Script
Server 1
available
through remote
desktop on any
workstation
\\server1\911scripts\damages\EM-1.bat
Step 5.
Re-synchronize what is left over with the inventory management system.




After manually finding out how many products that were un-effected by the fire, update
the inventory management system with the correct figures. Billy Bob and his team of
database programmers are in charge of the updating of the database tables. Script EM2.bat is not to be executed until approved by Billy Bob.
Execute script EM-2.bat after all entries are registered into the system. This script can
be executed by anyone once Billy Bob has fixed the database entries.
Script EM-2.bat can be found here; \\server1\911scripts\damages\EM-2.bat
This script should also automate steps 6 and 7 of the recovery process.
Responsibility: Billy Bob or Alternative: _________________
SRT610 Business Continuity Plan
Liquid Networks
Page 42 of 47
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Network Administrator
Where
Contact List located in
bottom drawer of all
employee desks.
Jr Network
Administrator
Contact List located in
bottom drawer of all
employee desks.
Helpdesk Manager
Contact List located in
bottom drawer of all
employee desks.
Duncan Terrell
Work Number: Ext 10
Cell Number: 416.789.2345
Home Number: 416.628.1567
Email: d.terrell@liquid.com
Database Designer
Contact List located in
bottom drawer of all
employee desks.
Billy Bob
Server 1 available
through remote
desktop on any
workstation
\\server1\911scripts\damages\EM-2.bat
Script
Contact
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
William Marx
Address: 506 Isling Ave., Toronto, ON
Work Number: Ext 23
Cell Number: 416.629.1231
Home Number: 905.234.2345
Email: w.marx@liquid.com
Work Number: Ext 2
Cell Number: 555.555.555
Home Number: 905.234.2347
Email: Bbob@liquid.com
SRT610 Business Continuity Plan
Liquid Networks
Page 43 of 47
Step 6.
Update the webs status of all products. Products that we don’t have, change status to “not in stock”

Automatic process, EM-2.bat handles this.
Responsibility: Automated: System
Date Completed: ______________
SRT610 Business Continuity Plan
Liquid Networks
Step 7.
Re-order any products in high demand.

Automatic process, EM-2.bat handles this.
Responsibility Automated: System
Date Completed: ______________
Page 44 of 47
SRT610 Business Continuity Plan
Liquid Networks
Page 45 of 47
Step 8.
Clean up and salvage what can be salvaged.
This job is to be done by operators of the warehouse, janitors and should be overseen by Paul Smith.
Also, all products that were not damaged but were in the disaster zone, need to be retested before
shipping them.
Responsibility: Paul Smith
Date Completed: ______________ Initials: ____
Equipment/Office Supplies
Description
Network Administrator
Where
Contact List located in
bottom drawer of all
employee desks.
Contact
Paul Smith
Address: 4030 Waybill Rd., Oakville, ON
Work Number: Ext 12
Cell Number: 4161231234
Home Number: 905.123.1234
Email: p.smith@liquid.com
SRT610 Business Continuity Plan
Liquid Networks
Page 46 of 47
Appendix A: Update Information
This plan will be updated when it is last used or new changes have been made into effect (IE: employee
changes). Any changes will be discussed by BCP Team Leader, Manager and is documented below.
Date
April 21st 2009
Updated By
Collie O Brian
Cause
New contact information for office
manager
SRT610 Business Continuity Plan
Liquid Networks
Page 47 of 47
Appendix B: Testing Information
Testing of this plan is done annually. BCP team leader is responsible for this and ensure tests are done
on time. IT team would have to perform tests and updates on terminals located at the cold site. All tests
are recorded below
Date
Done By
Comments
January 15th 2007
Chris Lai
Testing and updates were done
th
January 18 2008
Jamaal Joseph
Testing and updates were done
January 14th 2009
Shawn Williams
Testing and updates were done