SUMNER-COWLEY ELECTRIC COOPERATIVE, INC.
Position Description
Title:
Department:
Reports to:
FLSA Status:
Member Services Representative
Billing
Manager of Administration/HR
Non-Exempt
POSITION SUMMARY
This position provides communication/public relations related information to the membership of
Sumner Cowley Electric Cooperative, Inc. This position does not have any supervisory responsibilities.
ESSENTIAL RESPONSIBILITIES AND PERSONAL CONDUCT
The following list is intended to describe the general nature of the basic responsibilities and conduct
expected of individuals employed by Sumner-Cowley Electric Cooperative. It is not intended to be an allinclusive listing. The descriptions contained within are subject to change at any time at the sole
discretion of the management.
Must be supportive to all policies and decisions set by management and the Board of Directors.
Conduct oneself in such a manner as to contribute to a better understanding of the Cooperative when in
contact with members or the general public, as well as maintain a harmonious relationship with all
Cooperative employees.
Must be able to write legibly as well as read and comprehend material, display effective written and oral
communication skills and the ability to tactfully and courteously communicate with the general public
and other employees.
Must have good interpersonal skills and ability to get along with diverse personalities; capable of
conveying a positive and professional image.
Must be able to coordinate projects with other employees, as well as ability to work with and
consistently meet deadlines, budgets and work on several projects simultaneously.
POSITION FUNCTIONS AND DUTIES
The following lists of duties are intended to describe the general nature and level of work to be
performed by individuals assigned to this classification. It is not intended to be an all-inclusive listing,
and other duties may be assigned. The descriptions within this classification are subject to change at
any time at the sole discretion of the management.
Must exhibit proficiency and working knowledge of personal computer system and applicable software.
Construct and maintain the Cooperative Web site.
Represent the cooperative as necessary at various community events and organizations. This may
require work outside of the normal hours of operation. Examples may include philanthropic
organization/club meetings, school interest days, or fairs throughout the counties served.
Be the Touchstone Energy Representative and attend training that pertains to the use of the Touchstone
Energy brand.
Implement the use of and update consistently any social media outlets available for the purpose of
informing our membership of the ongoing work of the Cooperative and any pertinent information,
including print, electronic and radio promotion of the cooperative.
Maintain an effective and accurate filing system for documents, correspondence and any other reports
that pertain to the communication techniques/effectiveness of the cooperative.
Coordinate monthly submission of the Kansas Country Living magazine center spread. This may entail
traveling throughout our system to report/gather information that can be used to highlight/advertise
any business/family operation that is served by Sumner Cowley Electric Cooperative.
Participate in planning, preparation and support of the Cooperative’s Annual Meeting and any special
membership meetings and any statewide association meetings hosted by the Cooperative.
Responsible for administrating the Cooperative’s Youth Tour and Scholarship programs
Participate in staff meetings.
Learn and comply with all Cooperative policies, rules and regulations.
The Member Services Representative shall be required to perform any and all other duties assigned by
the Cooperative to fulfill its objectives.
ACCOUNTABILITY
The Member Services Representative reports to the Manager of Administration/HR but is expected to
work cooperatively with other employees in maintaining work flow efficiency and to effectively meet
the Cooperative’s mission and goals.
POSITION SPECIFICATIONS
To perform this job successfully, and individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
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Education- Post secondary degree in public relations, journalism, communications or relevant
field strongly preferred. At the sole discretion of the Cooperative’s management, experience
and/or training can be substituted for the education requirements.
Communication Skills- Ability to speak, read and comprehend English as the predominant
language of the organization. Ability to read, write and interpret documents, reports and
correspondence.
Time Management Skills- Ability to plan work schedule and meet deadlines with little or no
assistance.
Computer and Office Equipment- Ability to use Cooperative’s computer system and software
programs, which include; word processing, spreadsheets and interactive programs supplied by
data processing vendor. Proficiency with Microsoft Office, especially Word, Excel, Outlook,
PowerPoint; experience with Twitter, Facebook, and Internet research, and experience with
design software and web development software.
Experience with a digital camera preferred.
Physical Qualifications- Activities include frequent sitting, operation of computer terminal,
telephone operations, occasional walking, stooping/bending and kneeling. Frequent standing to
operate copy machine. Frequently lifts pushes and pulls ten (10) pounds up to forty (40)
pounds. Ability to reach both overhead and below shoulder level. This position requires good
finger dexterity, good vision, good hearing and the ability to speak. Must be able to interact
with others verbally and through written communication and perform basic mathematical
calculations.
Work Environment- Office Environment-exposure to moderate noise level and climatecontrolled work area. May be expected to travel outside of the office periodically.
Revised: April 4, 2013