Objective: Evaluate the Process of Communication
Place a Skills textbook at your seat.
Use communication skills that contribute to positive relationships.
( Maryland Family and Consumer Sciences Voluntary State Curriculum) (FCSNS 13.3)
Objective: Evaluate the
Process of Communication
The Process of
Communication
Reference Text:
Skills for Living, pg 80-90
A Process is:
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A set of steps leading to a desired result
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Communication is the
process of conveying
information in such a
way that the message is
received and
understood.
What is the desired
result of this process?
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"I know that you believe you
understand what you think I said, but
I'm not sure you realize that what you
heard is not what I meant."
Robert McCloskey
The Basic Communication
Process:
Message
Listener
Speaker
Feedback
“People don’t get along because they
fear each other.
People fear each other because they
don’t know each other.
They don’t know each other because
they have not properly
communicated with each other.”
Martin Luther King Jr.
Skills Needed to Equip You for
the Future include:
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Good
communication
is a skill you
will use
throughout
your life, as a
family member,
worker and
citizen.
Verbal Communication
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Includes listening
and speaking
Effective Listening
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A spoken message is worthless unless
someone hears it and listens to it.
It is good to tune certain sounds out,
but you may do this too often, so…
Know what the barriers are!
Barriers to Good Listening
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The habits of
ignoring sounds
Forgetting the
message - Take the
time and effort to
remember.
Misunderstanding
the message
Be Active not Passive
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An Active Listener
makes sure he or
she understood, by
giving the speaker
some feedback to
check.
Tips for Active Listening
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Ask questions to clarify the message.
Pay attention.
Be interested.
Be patient.
Keep the speaker in mind.
Stay focused.
Use Reflection. (“If I understand you
correctly, you are saying …”)
Listen to the speaker’s tone of voice.
The Basic Communication
Process:
Message
Listener
Speaker
Feedback
Developing Speaking Skills
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Do you send clear messages when you
speak to others?
The way you speak affects the
impressions people form of you.
Tips to Develop Speaking
Skills
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Keep the listener in mind.
Keep messages short and simple.
Be considerate of others’ feelings.
Be open and honest.
Respect the listener.
Be positive.
Check to see whether or not your message is
being received accurately.
Learn how to start a conversation.
Speaker
Message
Feedback
Listener
How to Start a Conversation
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Ask questions that require more than a
yes / no answer.
Make a sincere compliment.
Mention something you have in
common with the other person.
Discuss a topic.
"Action speaks louder than
words but not nearly as
often."
-- Mark Twain
"What you do speaks so loudly
that I cannot hear what you
say."
-- Ralph Waldo Emerson
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-Communication that does not involve
words
The way a person looks, dresses, acts,
and reacts are forms of nonverbal
expression.
http://video.google.com/videoplay?docid=-4299225385234348290&q=communication&
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Your Appearance
Sends a Message
If you look clean, it
shows you care
about yourself and
the way you look.
Your clothes tell
others where you
plan to go in life
and how you feel
about yourself.
Your Appearance Sends a
Message
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Your actions send a
message
Good manners send
the message that
you are considerate
of others
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Body Language
includes
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Facial expressions
Gestures
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Handshakes
Nodding
Eye contact
Posture
Even without words,
the message can be
strong
Gestures do not have
the same meaning in
all cultures
How Big is Your Bubble?
Objective:
Analyze the Process of Communication and identify traits of
family strength
Warmup – On a sheet of paper, copy the following questions:
1- Describe an example of effective communication
(message was clearly received).
2. Describe an example of ineffective communication.
What was the reason for the communication breakdown?
3. Choose one family strength trait you feel
was strong in this episode and defend
your position.
4. Choose one family strength trait you feel
was weak in this episode and defend your
position
Use communication skills that contribute to positive relationships.
Objective:
Analyze the Process of Communication
and identify traits of family strength
DVD – Communicating Between Cultures
Objective – Evaluate
communication technologies and
be able to discuss appropriate
communication skills for using
them
During the next few seconds,
make a list of all of the
communication technologies you
can think of…..
Current Events Application
Technology and Communication
– Cellular Phones
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Voice transmissions
are sent by radio
waves to towers and
switching centers
that relay the
messages to their
destinations
Technology and
Communication - Pagers
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Most are one - way
battery powered
communication
devices
Technology and
Communication - Blackberry
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Combines the
features of a cell
phone, pager, and
Internet
How well do you communicate
with only one dimension?
How well do you communicate
with only one dimension?
Techno-pains vs ergonomics
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1980s – Pac Man Wrist
1990s – mouse shoulder
Nintendinitis – cramps, numbness, pain
or strains in the hands or wrist from
playing video games
The latest techno-pain could be “text
message injury… sore thumbs
Give Your Thumbs a Break
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Limit your time texting. No more than a few
minutes at a time
Use standard keyboards and email for long
messages or just make the phone call
Select wireless devices whose keys don’t require
a lot of force to push
Select a device that fits YOUR hand
Use a neutral grip – keep wrist straight
Switch hands or use a pencil or a thicker stylus
Stop at first sign of discomfort
Soak and consider anti-inflammatory med for
pain
Communication tips for Cell
Phone, Pagers and Blackberries
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Know your plan – know your budget!
Don’t let the noise of the device or of your
voice interrupt others.
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Movies
Ceremonies
Restaurants
Your conversation should not be loud enough
for others to have to hear.
Pay attention to what you should be doing.
Technology and Communication –
Voice Mail or Answering Machine
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Voice mail can be
accessed away from
home
Speaker Tips for Voice Mail
Messages
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Speak clearly and distinctly
Give your name and phone number
Be brief
Minimize the need for person to call
back.
Give necessary details
Let person know the best time to reach
you
Technology and
Communication - Computers
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E-mail stands for electronic mail, which is a
message delivered to your computer from
another if you use an email program.
World Wide Web is the part of the Internet
that carries messages containing pictures,
color, sound and documents called web sites.
The Internet is not owned or controlled by
any one organization, so any one can say
anything, not necessarily the truth.
E-Mail Etiquette
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Grammar, spelling and punctuation
matter.
Use a single subject line.
Don’t break the thread – reply if the
subject allows.
Begin with an appropriate greeting.
DO NOT YELL!!!
E-Mail Etiquette
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_______Use emoticons only in personal
email.
A face to face conversation is best to avoid
misunderstandings, so if the subject is
tender, don’t use email.
There is no such thing as private email. You
are responsible for what you say and when
you say it.
Objective:
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Examine careers in communications
Career Opportunities with a
Communications Degree
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Negotiator
Mediator
School Counselor
Reporter
Customer Service Representative
Human Resources Manager
Talk Show Host
http://web.olivetcollege.edu/careerdev/communication.htm
Career Opportunities with a
Communications Degree
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Campaign Director
Health Educator
Translator
Public Defender
Recreation
Supervisor
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Lawyer
Social Worker
Mental Counselor
Elected Official
Religious Leader
Can you prove you “got it?”
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With at least a small poster label and other available
props, plan and perform the assigned skit from this
list:
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3 Barriers to listening
Passive listener vs active listener
Reflection
Speaker checking for understanding
How to start a conversation
Positive body language vs Negative body language
Cell phone management
Cell phone manners
Leaving a voice mail message
Current Events Application
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Read newspaper article, College Students are
wired, but can they connect?.
Using at least 6 vocabulary words, answer
the following questions:
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What is the main idea of the article?
What part of the communication process needs
more work to avoid the pitfalls mentioned in the
article?
Highlight or circle the vocabulary words.
Vocabulary Words
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Internet
Technology
Communication
Nonverbal
communication
Active listener
Passive listener
Manners
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Body language
Personal space
Email
World wide web
Online
Verbal
communication
Feedback
Reflection
Communication Cross-word
Word Bank
Complete Calm Message
Focus
Concise Questions Relationships Assertive
Sender Anger
Physical Loop Solution
Bagging Communication Globalizing
Mixed
Jobs
Name calling
Receiver
Friendship
Feedback
Clear Habits
Blaming
Insult
Conflicts Body
Roadblocks