Attitudes and Values for
Personal Development
Unit 323
Session Two
Tutor Notes
Timing
Topic & Activity
Resources
This session plan is for Unit 323 Attitudes and Values for
Personal Development , which is 1 credit.
Each assessment criteria is listed against the appropriate activity in the
learner workbooks.
The workbook covers the next two days
Session Resources
The sessions below should take approximately 5 hours to deliver.
Resources required:
 Flip chart, pens, paper
 Laptops/desktops with internet access
 Activity workbooks
 PowerPoint
 E learning module: 104201EM003 Attitude (a module of
working ways)
 Time Energiser
Use of e-learning
The e learning programme is used in this course as an interactive way
for the learners to gain knowledge. It does not form part of the
assessment.
9:30
Learner Journey
Point out where learners are on the roadmap poster.
Learning Objectives
In today’s session you will completing the following objectives which
will form part of the evidence for your qualification. It is really important
that you understand these objectives and as we go through each one
you can ask questions about them.
Slide 2
Slide 2 The learning objectives are:
By the end of this session you will:
1. define values and attitudes
2. identify your own values
3. identify positive attitude and behaviours
4. identify personal strengths
5. create an action plan to develop personal strengths
9:35
Icebreaker - Time Energiser
Time energiser
sheet
Divide learners into teams of five to six. They have ten minutes to
collect as many points as possible by choosing and carrying out
activities from the list on the activity sheet.
Slide 3 & 4
Get the group back together to discuss how they did and add up the
points.
Explain the importance of time to Ocado.
Show slide 3
Explain a tote is the name Ocado give to the boxes that contain goods
for storage and for customers shopping.
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Show slide 4
Time keeping is key to Ocado's success.
Everything is planned to the exact minute at Ocado, and poor time
keeping effects both our productivity rates and whether or not we send
our orders to our customers on time with 100% of their items.
For example:
On average a delivery tote has a journey time of approx 30 minutes to
be picked. The system has a planned route to take based on what the
customer has ordered.
A tote has to be picked in the specified time, otherwise it will leave later
and could miss the trailer it is planned to depart on.
If inbound have not decanted all the products on their shift on time we
may not have the stock in the outbound area to be picked in time for
the customers planned pick time (from totes journey).
How you can effect this?
By coming back late by 1 or 2 minutes from break could have a
massive impact on the business. If 60 employees were all late from
break by 2 minutes on both breaks - that is 4 hours lost to the
operation, which will have a massive impact on the business and our
schedule.
10:00
Incentives bonuses are paid to all employees after 2 weeks.
Incentives are paid based on logged in time and productivity. If you are
not logged into the system and working - you cannot earn extra
bonuses.
Activity 1. Attitudes and Values
When you see an individual you can see how they look and how they
behave. Often their behaviour is driven by things that you can’t see –
that person’s attitudes, values and beliefs.
Slides 5 & 6
Activity 1 in
workbooks
Go through Slide 5. Briefly discuss the meaning of the definitions with
the group. Click to reveal each definition.
Show Slide 6 – what do they think it means?
A person’s behaviour (which we can see) is often driven by their
attitudes, values and beliefs (which we can’t see).
Let’s start with Values. What kinds of things do people value?
Relationships, family and friends, security, freedom, health, honesty,
etc.
Learners are to complete Activity 1.1 and 1.2 in the workbook individually identifying their own values. (5 minutes)
Discuss – what do you value in a job?
Tutor Note - Good staff engagement, good colleagues, security, pay,
benefits, enjoyable work, good company ethics, teamwork etc.
So – people have different values personally and in the workplace and
those values are important to them.
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If those values are met it can lead to a positive attitude and positive
behaviours.
11:15
11:30
BREAK
Activity 2. A Positive Attitude
104201EM003
Employers look for a positive attitude from their employees.
Divide learners into pairs and refer them to Activity 2 in the
workbook.
(They are to login to LearnDirect.com and find the e-learning course
104201EM003 Attitude (a module of working ways). Complete the
first three sections – the green, blue and yellow boxes, discussing their
learning as they work through the course. This should take 60 minutes
Tutor – support the learners with this activity.
12:30
13:30
Attitude (a
module of
working ways).
Workbook
Activity 2
Internet
LUNCH
Activity 3. Attitudes
Workbook
activity 3
So the e learning showed us the kind of positive attitudes that
employers and customers look for in the workplace.
Refer learners to activity 3.1 in the workbooks where they define
attitudes.
Slide 7 to 9
But values and attitudes go deeper than that - as human beings, we all
have our own values, beliefs and attitudes that we have developed
throughout the course of our lives.
We looked at what you value – now let’s think about how that affects
your attitudes and your behaviours.
Show slide 7 and talk through how your values affect your attitude.
Show slide 8 – another example of how values affect attitudes in a
positive or negative way.
Show slide 9 and refer learners to activity 3.2 in the workbooks where
they list their personal attitudes to at least 2 of the values listed on the
slide.
Tutor Note – if the learners struggle with the concept you can use
some of the examples of attitudes below to support them.
Money
Money is very important - I need money and will do anything to get it –
Money is not as important as happiness – I will never have any money
– Money makes everything unfair
Love and friendship
I have love and friendship and it’s the main thing I need for a happy life
– No-one will ever love me
Excitement
I crave adventure and excitement and seek it out – I want a quiet life,
excitement scares me
Happiness
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I will never be happy – Happiness is important and I try to stay positive
and happy
Family
Family is important – I aim to please my family - Family doesn’t matter
– families let you down
Ambition and achievement
I want career, I want to get on – I am not ambitious, happiness is more
important.
After the learners have completed the activity, discuss their attitudes.
14:15
14:30
BREAK
Activity 4. Life – skills
Slides 10 - 14
If you have a positive attitude it tends to make others have a positive
attitude to you. It also helps you to cope with situations that you come
across.
Let’s look at an example of this. Show slide 10.
Four preprepared flips
adaptability and
flexibility
motivation
commitment
resilience
John hit a problem and gave up. What affect will that have on him?
(Never get anywhere, in a rut etc.)
All of us have set backs and problems in our lives, but how we
approach them and deal with them can make a big difference to how
we overcome them.
Tutor Note – the rest of this session is divided into four parts – it
identifies four key positive outlooks. The aim is to end up with four flips
that define each and list the positive behaviours associated with them.
Each discussion builds on this, so that by the end of the session the
flips will be complete and the learners can complete their written
evidence.
There are four flip charts on the walls around the room. They have the
headings




adaptability and flexibility
motivation
commitment
resilience
Let’s start by being clear about what these words mean.
Ask the group for ideas and note them on the flipcharts.
Show slides 11-14 and ask them to match the definition to the
headings – write the definition on the flip when they have identified the
right one.
Answers:
 Slide 11 - resilience
 Slide 12 – commitment
 Slide 13 - motivation
 Slide 14 - adaptability and flexibility
Let’s look at these in more detail.
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14:45
Activity 4. Resilience
Slide 15
Write the key points from the discussion up onto flip (or ask a
learner to do it).
Flip and pens
Let’s start with resilience and the case study we saw before.
Show slide 15
It’s sometimes hard to pick yourself up after a rejection of failure, but
your outlook on life can make a different – what kind of outlook would
have helped John to be resilient?
Prompt discussion and write up key points on the flip





14:55
positive attitude
optimism
seeing failure as helpful feedback
determination
bouncing back
Activity 4. Commitment
Flip and pens
Write the key points from the discussion up onto flip (or ask a
learner to do it).
Commitment
So, commitment is about dedicating yourself to something. Can you
give me any examples of things people commit to?
Personal
 Relationship
 Marriage
 Children
Financial
 House
 Car
Work
 to show up and do the job well
 achieving targets
There are smaller commitments too. If you said you'd meet a friend at
six, that's a commitment. It’s also a quality - staying after school for a
study group shows your commitment to good grades.
What happens if someone isn’t committed?
They let people (and themselves down)
15:05
Activity 4. Motivation
Flip and pens
slides 16 and 17
Write the key points from the discussion up onto flip (or ask a
learner to do it).
Motivation
Motivation is literally the desire to do things. When we are motivated,
what can we do?
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Achieve our goals
What kind of outlook and behaviours will motivated people show?
 Organised
 Confidence
 Good self – esteem (believe they can achieve their goals
 Achieve more
Different things motivate different people
Show slide 16 - John works because he has to pay his mortgage and
feed himself and his family. He gets no satisfaction from his job and
there is no chance of promotion. John’s motivator to work is money.
Show slide 17 Sally has enough money put away that she does not
need to work, but she works because she loves what she does, she
gets enormous satisfaction and self-fulfilment from her work.
Have a discussion about what motivates the group.
Remember earlier that we were looking at our personal values? Often
it is having those met that helps us to be motivated.
What happens if someone isn’t motivated?
 They have no goals
 They get nothing done
 They feel no sense of achievement
15:20
Activity 4. Adaptability/Flexibility
Write the key points from the discussion up onto flip (or ask a
learner to do it).
Let’s look at this one by thinking about the consequences of not being
flexible or adaptable. What does it mean to be inflexible?
 Don’t like change
 Not open to new ideas
 Can’t learn new things
 Failure to meet changing requirements
So what are the benefits of being adaptable?
 You can adjust to changes
 Open to new ideas
 Understand changing priorities
 Don’t get in a flap!
15:30
Activity 4. Changing attitudes
Workbook
activity 4
Divide learners into 4 groups and number the groups 1 to 4.
Refer the groups to activity 4 in the workbooks, where they identify
the positive behaviours to apply to a situation.
Return to main group and have each group explain what they have
discussed.
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16:00
Session Close
Ask learners to verbally summarise one thing they have learnt today.
This session will continue tomorrow.
Goodbye and see you tomorrow
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