ATI Library
Annual
Report
2011
This annual report serves as a summary of the year, an archival reference of the
library, and a blueprint for the future.
Written by Library Director, Sharon Holderman.
Table of Contents
Overview .................................................................................................................................... 2
Mission ...................................................................................................................................... 2
2011 Highlights ......................................................................................................................... 2
Policy Changes ......................................................................................................................... 2
Budget ....................................................................................................................................... 3
Staff............................................................................................................................................ 4
Collection .................................................................................................................................. 4
Archives..................................................................................................................................... 4
Service Statistics .................................................................................................................5-13
Library Patronage / Gate Count ............................................................................................... 5
Circulation .............................................................................................................................. 6
Off-Campus Requests ............................................................................................................ 7
AV Usage ............................................................................................................................... 8
ILL (InterLibrary Loan) ............................................................................................................ 8
Reference Assistance ............................................................................................................. 9
Instruction (In-Class & Online Information Literacy Tutorials) ................................................ 10
Facilities .................................................................................................................................. 14
Technology .............................................................................................................................. 15
Feedback ................................................................................................................................. 15
Campus Involvement / Committees ....................................................................................... 16
Professional Development ..................................................................................................... 16
2010 Planning Results ............................................................................................................ 17
2012 Planning .......................................................................................................................... 17
2011 ATI Library Annual Report page 1
Overview
The ATI Library continued to improve its facilities, collection, services, and relationships through
2011. This annual report serves as a summary of the year, an archival reference of library
activity, and a blueprint for the future.
Mission
To become the premier information gateway for the ATI community.
ATI Library is dedicated to
 Supporting the missions of ATI and OSU Libraries
 Facilitating access to information resources
 Maintaining resources to support ATI's academic programs
 Collaborating with faculty, staff, and other libraries
 Promoting information literacy and lifelong learning
2011 Highlights
The ATI Library accomplished many things during 2011. The major highlights include:
 Developed procedural instructions for various staff duties to be better prepared for
cross-training and covering absences
 Redesigned ATI Library website for easier navigation and improved content
 Created disaster manual, emergency kits, and all staff completed disaster training
 Continued Information Literacy instruction and assessment program, further
demonstrating learning and retention
 Increased marketing efforts to become more involved with the ATI Community through
Visit Days, Welcome Days, plagiarism instruction, and offering wireless assistance
Policy Changes
Policies are available on the ATI Library website. There were very few policy changes in 2011.
Periodical back issues were barcoded so they are checked out through the library computer
system. This altered the structure and process for accruing fines so it became automated.
The library developed a disaster manual, which includes actions and policies to follow in event
of a disaster. More information on this manual is available from the Library Director.
The other change was operational: beginning Fall 2011 the library closed one hour earlier
Monday through Thursday. After the change, the library’s hours are Monday through Thursday
8am to 8pm and Fridays 8am to 5pm. Traffic statistics were tracked in Winter and Spring
quarters of 2011 and revealed that the number of patrons between 8pm and 9pm was so few, it
was not cost effective to keep the library open.
2011 ATI Library Annual Report page 2
Budget
All budget information in this section is for Fiscal Year (FY) 11, which is 7/1/10 through 6/30/11.
The budget was $45,790, excluding payroll. The library also had an income of $1428.94 from
library fines, book sales, and the annual equipment auction. Therefore, the total available
budget was $47,218.94. The library spent $44,126.74, which was $3092.20 under budget.
Some significant one-time purchases of the library budget in FY10 included:
 Library front/circulation desk
 Couch for main area
 Shelving for the popular collection
 Additional barcodes for processing library collection items
 Library computer lab memory upgrade to improve speed
The charts below illustrate expenditures and income:
FY 11 Areas of Expenditure
$1,867.68
items for library collection
periodicals/OhioLINK
$14,587.41
$13,974.12
computer equipment
office supplies
$6,866.65
$3,652.98
furniture
travel/prof development
$2,072.61
FY 11 Areas of Income
$735.38
$550.50
library fines
book sales
equipment auction
$143.06
2011 ATI Library Annual Report page 3
Staff
The duties of the library are broken down as follows:
Rachel Doepker (Reference Librarian) manages student employees, circulation functions, ILL,
OhioLINK, periodicals, and assists with reference and instruction.
Sharon Holderman (Library Director) supervises the entire library and directly manages
collection development, instruction, reference, eReserves, the library website, and the ATI
Archives. She also serves as the campus Carmen Affiliate.
Kris Purdy (Manager, Purchasing, Technical Services, AV) manages purchasing, budget,
cataloging, reserves, processing/technical services, and audio-visual (AV) equipment.
The library employs three to five student workers during the year when classes are in session.
Students perform front desk duties in the evening from 5 pm to 8 pm when the full-time staff has
left for the day. Students also assist with projects including book processing, document
scanning, inventory, periodical processing, and shelving.
Collection
At the end of 2011, there were 9490 total items in the ATI Library collection:
 4993 items (53% of the collection) are in the circulating collection, which means anyone
at ATI, OSU, or an OhioLINK institution can check them out
 225 items (2% of the collection) are in reference, which means they can only be used in
the library
 The remaining items (45% of the collection) only circulate on the ATI campus and
consists of AV equipment, reserves, the popular collection items, and periodicals.
Archives
ATI Library began collecting ATI historical items in 2009. Items were in the basement storage
of Skou Hall, various faculty offices, and in library storage areas. The Historical Archives plan
includes digitizing paper items into the Knowledge Bank (https://kb.osu.edu) and keeping items
with physical value in the library’s archive area. Digitizing began in April 2010. Documents are
digitized as PDF files, converted with OCR (meaning they are converted to text, which allows
searching of the text), and made accessible for the visually impaired by ATI Library staff
members. At the end of 2011, 1126 files had been digitized and uploaded into the Knowledge
Bank, which are freely available on the web to the public. The archives collection is linked from
the library website: http://ati.osu.edu/library/archives.shtml.
2011 ATI Library Annual Report page 4
Service Statistics
Library Patronage
The closest way to estimate library usage is to monitor the gate count for patrons coming in and
out of the library. Although this also captures the library staff members going in and out, it is the
best way to measure patronage trends. The chart below indicates the total people entering the
library by quarter. Note: there are approximately 650-700 students enrolled at ATI each quarter.
Total Patrons by Quarter
12000
10000
8000
14918
14082
15389
14000
11092
12123
12444
14407
15161
14515
16000
2009
2010
6000
3922
5317
4827
2011
4000
2000
0
Winter
Spring
Summer
Fall
The chart below indicates the average number of patrons per day entering the library by quarter.
Average Patrons Per Day
300
261
225
230
205
200
266
281
267
250
275
274
2009
150
2010
100
2011
82
79
58
50
0
Winter
Spring
Summer
2011 ATI Library Annual Report page 5
Fall
Circulation Statistics
It is difficult to measure the effectiveness of a library collection and how much it is used. The
most relevant statistics are the circulation numbers for collection items. The chart below details
how often the main library collection and the popular collection have circulated (periodicals,
reserve items, and AV are not included).
Overall Circulation
80%
72.80%
70%
% of collection
60%
46.91%
50%
2008
40%
2009
27.20%
30%
20%
2010
2011
19.18%
6.70%
10%
0%
circulated
only once
circulated
2-10 times
circulated
11+ times
have
circulated
not yet
circulated
Although the percentage of items that have circulated increased in 2011 compared to previous
years, it remains fairly consistent. This information should be reviewed for trends only because
many factors affect these statistics including when new items are purchased to allow time for
circulation before the end of the year.
2011 ATI Library Annual Report page 6
Off-Campus Requests
A total of 2586 items were sent from the ATI Library to other locations. This number has been
increasing since 2008 when it was 1102. Items are sent to one of two locations: other OSU
campuses or other OhioLINK libraries. The chart below illustrates where the items were sent:
Total Items Sent by Location
1800
1679 1590
1600
# of requested items
1400
1200
1053
993
1000
800
786 816
791
2008
2009
2010
600
365
400
200
0
OhioLINK institutions
OSU campuses
2011 ATI Library Annual Report page 7
2011
AV Usage
All AV items are on a first-come, first-served basis to prevent the library from being unable to
honor a reservation because a previous user neglected to return it on time. AV items are only
available to faculty and staff except for the three items students can check out: headphones,
flash drives, and calculators. The table below illustrates the number of times AV items have
been used.
headphones
video camera (digital)
flash drive
easel
lcd projector
conference phone
tripod
cart
digital camera
flipchart
tripod (mini)
cd player
digital voice recorder
calculator*
screen
laser pointer
overhead projector
tv/vcr/dvd cart
wireless presenter
227*
17
16*
11
9
6
5
4
4
4
4
3
3
2
2
1
1
1
1
(upgraded in 2011)
(upgraded in 2011)
(new in 2011)
(new in 2011)
(new in 2011)
* students can check out
The library uses this circulation information for improving the AV collection including purchasing,
eliminating, upgrading, etc.
ILL (InterLibrary Loan)
ILL is a process allowing patrons to request books and articles that are not available to them
through OSU and OhioLINK. ATI students do not request materials through ILL very often,
which are known as outgoing requests. In 2011 there were three outgoing requests. Outgoing
requests are tracked online via the OARDC ILL request system. Faculty members make their
own outgoing requests directly, not through the library.
The library also receives requests for ILL of ATI items, known as incoming requests. These
items are digitally scanned in the library and then emailed to the OSU ILL office for their
processing. Incoming requests are tracked on a private ATI Library ILL blog for statistics. ATI
Library had 13 incoming requests in 2011.
2011 ATI Library Annual Report page 8
Reference Assistance
Reference interactions are documented on a private staff reference blog to track statistics and
refer to previous reference questions as needed (student returns, another staff member gets the
same question, multiple students with the same class assignment, etc.). Reference interactions
include topics like finding sources, demonstrating database searching, citation assistance, and
many other questions. The types of questions not included are directions to other offices, hours
of operation, how to print, etc. Reference interactions are also tracked by the initial method of
contact: in person, email, phone, or IM (Instant Messenger). The chart below illustrates the
number of reference interactions and their initial type of contact.
Reference Interactions by Type
300
200
295
195
180
280
260
160
# of interactions
140
120
120
100
2011
60
45
37
40
0
2009
2010
80
20
2008
44
1 0 22
1 1 6
phone
email
11
33 30
0 14
IM
in person
ATI Library experienced another dramatic increase in reference interactions in 2011. The total
number of reference interactions for 2011 was 388, which is a large increase from previous
years. This year saw 113% more reference interactions than 2010, which is also a 1009%
increase from 2008 when there were 35 reference interactions. This can be attributed to a
number of reasons including library marketing, additional librarian, more repeat customers, etc.
2011 ATI Library Annual Report page 9
Instruction
There are two major elements to ATI Library instruction. The first is library classroom visits as
requested by the professor. The majority of these visits consist of a librarian teaching students
how to search databases related to a specific class assignment. Whenever possible that
session is held in a computer lab so students can practice searching while a librarian is there.
The chart below shows how many students received library classroom visits from 2008-2011.
# of students
Students Receiving Library Instruction in
Class
450
400
350
300
250
200
150
100
50
0
190
80
87
169
269
74
2008
239
2009
188
Fall
Spring
Winter
25
85
46
75
2010
2011
Instruction has been slowly declining since the implementation of the online Information Literacy
tutorials. Since all students in orientation courses take these tutorials, they are better prepared
for research in other courses like English and speech.
The second major element of library instruction is the online Information Literacy tutorials
required in every orientation course at ATI. Most students must take either T201 (for Associate
of Applied Science Students) or FAES100 (for Associate of Science Students or those
transitioning to Columbus) as their orientation course. The only students exempt from
orientation are certain transfer and non-traditional students.
The entire tutorial assignment is available as a library class via Carmen. There is a 31-question
pretest that measures students’ Information Literacy knowledge before they receive any
instruction from ATI. Then they take six tutorials as follows:
Types of sources & reliability (6.5 minutes)
General search processes & tips (8 minutes)
Finding a book (9 minutes)
Searching a library database (8.5 minutes)
Internet sources and searching (8 minutes)
Copyright & plagiarism (8 minutes)
2011 ATI Library Annual Report page 10
These self-paced tutorials are interactive PowerPoint presentations with search demonstrations
and voiceovers. After each tutorial is a post-quiz of six questions pulled directly from each
tutorial’s content. The purpose of the post-quizzes is to reinforce the important points of the
tutorial as well as test students’ immediate knowledge retention.
The pretest had a completion rate of 98% in Fall 2011. The pretest also asked students’
confidence in various searching venues.
 80% of students are confident searching a library catalog
 71% are confident searching a library database
 96% are confident searching the internet (which is traditionally one of the lowest-scoring
areas of the pretest)
The breakdown of pretest and post-quiz scores by topic are as follows:
pretest
2011 Pretest vs. 2011 Post Quiz Topics
post quiz
93.45%
84.34%
52.78%
74.60%
77.40%
54.73%
53.43%
20%
73.97%
40%
70.35%
60%
73.00%
87.51%
80%
83.32%
100%
0%
sources/
quiz 1
reliability
general
quiz 2
searching
quiz 3
books
periodicals
quiz 4
& databases
quiz 5
internet
copyright
quiz 6 /
plagiarism
Post-quiz scores were higher in all categories.
 sources/reliability increased 13.5%
 general searching increased 19.5%
 books increased 13%
 periodicals & databases increased 22.5%
 internet increased 22%
 copyright/plagiarism increased 9%
This could be due to learning from the pretest (viewing missed questions and answers), learning
from the tutorials, learning the information elsewhere, or looking up the answers while taking the
post-quizzes.
2011 ATI Library Annual Report page 11
One of the questions on each post-quiz asked them to agree or disagree with this statement:
“This tutorial had useful information to help me find information for research.” Students
overwhelmingly agreed with this statement:
 sources/reliability: 95% agreed
 general searching: 96% agreed
 books: 94% agreed
 periodicals & databases: 94% agreed
 internet: 93% agreed
 copyright/plagiarism: 92% agreed
The final piece of the online tutorials is a long-term follow-up test. This test was administered in
Fall 2010, Winter 2011, and Spring 2011 to measure the retention of students’ Information
Literacy tutorial skills over time. The follow-up test is 35 questions. The chart below shows
students’ average scores for the pretest, post-quizzes, and long-term follow-up test. These
averages include all data collected since Fall 2008.
 Students learned from the tutorials as evidenced by the increase of over 17% between
the pretest and post-quizzes.
 Students lost some of that knowledge over time as evidenced by the decrease between
the post-quizzes and long-term follow-up.
 Overall, students did retain some tutorial information since the long-term follow-up
average is higher than the pretest average.
Overall Information Literacy Assessment Averages
90%
79.97%
80%
70%
64.86%
62.85%
60%
50%
40%
30%
20%
10%
0%
pretest
post-quizzes
2011 ATI Library Annual Report page 12
long-term
follow-up
The chart below shows students’ average scores for the pretest, post-quizzes, and long-term
follow-up test by topic area. These averages include all data collected since Fall 2008.
 The long-term follow-up averages of four topics, sources/reliability, searching, books,
and internet, are at least 6% higher than the original pretest, indicating retention.
 The periodicals/databases average demonstrates the largest decrease in retention from
post-quizzes to long-term follow up. This may be due to the lack of library database use
by students. A question on the long-term follow-up asked how often they use the library
catalog and/or databases; 47% of students said never and 46% said 1-2 times a quarter.
 The copyright/plagiarism long-term follow-up average is lower than the original pretest
scores. A possible cause for this decrease is that this section saw the most questions
changed to scenarios, which asks them to apply their knowledge in specific situations.
These questions may be more difficult than the standard multiple choice questions that
were previously on the pretest and post-quizzes.
Information Literacy Assessment Averages by Topic
20%
68.71%
50.99%
78.58%
pretest
postquizzes
long-term
follow-up
43.08%
30%
57.97%
40%
57.37%
50%
71.28%
54.21%
60%
48.28%
70%
62.75%
73.33%
69.37%
80%
72.22%
87.39%
79.84%
90%
86.97%
90.62%
81.11%
100%
10%
0%
sources/
reliability
searching
books
periodicals/ internet
databases
copyright/
plagiarism
Overall, the assessments illustrate students do retain information literacy skills over time, and
the amount of retention varies by topic. The library will continue to collaborate with faculty to
incorporate information literacy activities into the classroom. Reinforcement of these skills in
ATI courses should help students retain what they learned in the library tutorials. More detailed
reports are available on the IL tutorials and assessments. Please contact the Library Director
for more information.
2011 ATI Library Annual Report page 13
Facilities
The library did not have any physical changes to the layout. The only facility change was
upgrading the HVAC/univent system as part of an ATI capital improvement project.
This graphic
depicts the floor
plan at the end of
2011:
2011 ATI Library Annual Report page 14
Technology
Some AV items available for checkout were upgraded in 2011. New AV purchases included:
 Digital voice recorders
 Tripods
 Flash drives
 Digital video cameras
 Calculators
The library also created a facebook page to help connect to users. At the end of 2011, 71
people “liked” the library’s facebook page, which means they receive the updates and news.
The library made 100 posts during 2011 as well as uploaded photos and videos. There were
135 incidents of feedback by either commenting on a post or liking a post. For the year, there
were over 31,000 views of the facebook page, which included unique and repeat visitors.
Feedback
In an effort to continue obtaining feedback from the ATI community, the library began using two
additional feedback methods: the ATI website feedback form and a comment box at the front of
the library.
In 2011 one comment came in from the ATI website feedback form from a student:
 The library should have a scanner so we can scan pages from books and notes and stuff
The library will create a scanning station in the library for all patrons to use in 2012.
In 2011, two comments came in the comment box at the front of the library. Both were from
students and gave the library a 4 (out of a possible 4) rating. The comments included:
 Keep up the good work. Don’t change a thing.
 I love talking to the girls here at night – they are always very helpful.
2011 ATI Library Annual Report page 15
Campus Involvement/Committees
In 2011, the library was involved across campus as follows:
 SOAR (Student Orientation And Registration): Sharon helped students sign in for the
day’s events and for course registration
 Regional Campus Meetings: ATI Library staff participated in monthly meetings in
Columbus or other regional campuses to facilitate collaboration between OSU Libraries
and the regional campus libraries
 Staff Council: Sharon was President of Staff Council, which included attending Executive
Committee meetings
 ATI Outstanding Staff Award Committee: Kris served on this committee to help review
nominations to select a recipient
 Family Day: Sharon served on the Family Day committee, which planned a visit day for
students’ families to visit and participate in various activities
 Campus Campaign Committee: Kris served on this committee to help plan the kick-off
event and solicit contributions to the ATI Library Fund
 AQIP (Academic Quality Improvement Process): Sharon and Rachel participated in
three AQIP committees covering retention, student satisfaction, and student leadership
 Wireless Setup: All library staff assisted new and returning students with setting up
wireless on their laptops
 Visit Days: Sharon spoke to visiting high school students who were considering ATI for
their college career
 Welcome Days: Sharon and Kris coordinated a game show event at Welcome Days for
new students before classes began
 Teaching Committee: Sharon was a member of the Teaching Committee
Professional Development
The Library staff works hard to stay current in the library field. In 2011, various library staff
attended the following professional development opportunities:
 Disaster training
 Institutional Data Policy training
 PechaKucha
 Conference: ACRL (Association of College and Research Libraries) 2011 Virtual
Conference
 Clickers training
 OCLC training for adding table of contents to catalog records
 Workshop: Using Web 2.0 Principles to Become a Librarian and Educator 2.0
 WorldCat tutorial
 CITI training for IRB
 Carmen Affiliate training
 Course: Developing a Research Agenda for Academic Librarians
 Workshop: But I Didn’t Mean Anything By It (intent versus impact of language)
2011 ATI Library Annual Report page 16
Planning from 2010 Annual Report:
The following projects were planned for 2011 and the comments in red indicate the status of
those projects at the close of 2011:
 Review usage of AV equipment to withdraw and update technology accordingly
o New AV items were purchased to replace outdated technology including digital
video cameras, digital voice recorders, tripods, and flash drives.
 Develop a disaster plan for the library including emergency procedures
o The disaster plan was completed in September 2011 and all staff and student
workers were trained how to respond during and after a disaster.
 Review and expand current website content, organization, and navigation
o The website’s navigation was reorganized and additional content was added in
Summer 2011.
 Process periodicals for electronic checkout, matching all other library items
o Periodicals were completely barcoded by Spring 2011 so that patrons can check
them out and renew them just like any other library item.
 Update/improve library signage
o A few of the library signs were updated in terms of verbiage. However, the
overall look and design of the signs were priced by a vendor but then not
updated in 2011 due to budgetary constraints.
 Review operating hours for efficiency and cost-saving measures
o Statistics of patron traffic were kept for Winter and Spring quarters in 2011. The
low usage numbers prompted a change in the library hours beginning Fall 2011.
The library began closing at 8pm Monday through Thursday instead of 9pm,
which reduced the student worker salary expenditures.
2012 Planning
Many library activities are ongoing and happen on a regular basis. There are also some special
projects planned for 2012:
 Reorganize the back issue periodical shelving to create a more inviting study space
 Create a scanning station with easy to follow instructions for patron use
 Plan a physical area for archival storage and display
 Enhance ATI’s catalog records by including table of contents where appropriate
 Host a special event to highlight a traveling exhibit on Chinese calligraphy
2011 ATI Library Annual Report page 17