Chapter 03 Self Study Quiz
Self-Study Quiz
This activity contains 25 questions.
The _____ holds an organization's performance to be directly due to the decisions and
actions of its managers, whereas the _____ holds an organization's performance to be
due to external forces outside the manager's control.
subjective view; objective view
omnipotent view; symbolic view
symbolic view; subjective view
omnipotent view; objective view
An organization's personality is known as its _____.
management view
spirituality
organizational culture
ethical stance
Which of the following is true of organizational culture?
Organizational culture is the shared values, principles, traditions, and ways of doing things that
influence the way organizational members act.
Most organizations have weak to moderate cultures.
Individuals with different backgrounds or at different levels within the organization tend to
describe the organization's culture differently.
The large size of most new organizations makes it difficult for founders to instill their vision in all
organizational members.
The layout of an organization's facilities, how employees dress, and the types of
automobiles provided to top executives are examples of _____ that transmit an
organization's culture.
rituals
language
stories
material symbols
Which of the following does NOT characterize an innovative organizational culture?
Trusting and open
Risk-averse
Challenging
Playful
_____ is a culture where organizational values promote a sense of purpose through
meaningful work that takes place in the context of community.
Ethics
Workplace diversity
Workplace spirituality
Symbolic management
Which of the following is NOT one of the typical characteristics of spiritual
organizations?
Weak sense of purpose
Focus on individual development
Trust and openness
Employee empowerment
Which of the following is true of spiritual organizations?
Profits are the primary value of the organization.
Managers trust employees to make thoughtful and conscientious decisions.
Managers typically refuse to admit mistakes.
Workers are urged to leave their emotions at the door.
The _____ includes those external forces that directly impact an organization, while the
_____ includes those external forces that don't directly impact the organization, but
which managers must consider.
general environment; external environment
specific environment; dynamic environment
environmental complexity; general environment
specific environment; general environment
The degree of _____ refers to the number of components in an organization's
environment and the extent of the knowledge that the organization has about those
components.
workplace spirituality
omnipotent management
environmental complexity
organizational innovation
The symbolic view is the dominant view of management in both management theory
and society in general.
True
False
The omnipotent view of management is limited to management within business
organizations.
True
False
Strong cultures have a greater influence on employees than do weak cultures.
True
False
The original source of an organization's culture usually reflects the vision or mission of
the organization's founders.
True
False
The constraints placed on managers by an organizational culture are typically explicitly
written out.
True
False
An organization's culture has no bearing on ethics and innovation in the workplace.
True
False
Successful organizations in all types of industries need cultures that support
innovation.
True
False
Organizations in which employees are punished for taking risks tend to support
innovation.
True
False
Workplace spirituality specifically refers to a focus on organized religion within the
organization.
True
False
Predictable seasonal changes in ice cream consumption represent dynamic
environmental change for Dora's Desert Delights.
True
False
Describe the role of the manager based on the symbolic view of management.
To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the
end.
Differentiate between strong and weak organizational cultures. What are the
advantages and disadvantages of a strong organizational culture?
To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the
end.
How do organizational cultures affect managers?
To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the
end.
Research by Goral Ekvall identified eight traits that characterize innovative
organizational cultures. Discuss four of these and how they contribute to innovative
organizational cultures.
To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the
end.
Research shows that six characteristics are routinely present in customer-responsive
organizational cultures. Identify and discuss three of these.
To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the
end.