CHAPTER # 3
1.
The _____ holds an organization's performance to be directly due to the decisions and
actions of its managers, whereas the _____ holds an organization's performance to be due
to external forces outside the manager's control.
Answer: omnipotent view; symbolic view
2.
An organization's personality is known as its _____.
Answer: organizational culture
3.
Which of the following is true of organizational culture?
Answer: Organizational culture is the shared values, principles, traditions, and ways of
doing things that influence the way organizational members act.
4.
The layout of an organization's facilities, how employees dress, and the types of
automobiles provided to top executives are examples of _____ that transmit an
organization's culture.
Answer: material symbols
5.
Which of the following does NOT characterize an innovative organizational culture?
Answer: Risk-averse
6.
_____ is a culture where organizational values promote a sense of purpose through
meaningful work that takes place in the context of community.
Answer: Workplace spirituality
7.
Which of the following is NOT one of the typical characteristics of spiritual organizations?
Answer: Weak sense of purpose
8.
Which of the following is true of spiritual organizations?
Answer: Managers trust employees to make thoughtful and conscientious decisions.
9.
The _____ includes those external forces that directly impact an organization, while the
_____ includes those external forces that don't directly impact the organization, but which
managers must consider.
Answer: specific environment; general environment
10.
The degree of _____ refers to the number of components in an organization's environment
and the extent of the knowledge that the organization has about those components.
Answer: environmental complexity
11.
The symbolic view is the dominant view of management in both management theory and
society in general.
Answer: False
12.
The omnipotent view of management is limited to management within business
organizations.
Answer: False
13.
Strong cultures have a greater influence on employees than do weak cultures.
Answer: True
14.
The original source of an organization's culture usually reflects the vision or mission of the
organization's founders.
Answer: True
15.
The constraints placed on managers by an organizational culture are typically explicitly
written out.
Answer: False
16.
An organization's culture has no bearing on ethics and innovation in the workplace.
Answer: False
17.
Successful organizations in all types of industries need cultures that support innovation.
Answer: True
18.
Organizations in which employees are punished for taking risks tend to support innovation.
Answer: False
19.
Workplace spirituality specifically refers to a focus on organized religion within the
organization.
Answer: False
20.
Predictable seasonal changes in ice cream consumption represent dynamic environmental
change for Dora's Desert Delights.
Answer: False