Syllabus for RCSC 384
Fall 2011
“You can never have too much quality.” Estee Lauder
“The more you work the luckier you get.” Judith Ripka
COURSE:
“Leadership, Ethics and Management Practices”
RCSC 384
INSTRUCTOR:
Felicia Frontain M.A.M.
EMAIL:
frontain@email.arizona.edu
OFFICE HOURS:
GRADUATE TEACHING ASSISTANT:
Tony Stovall MBA
tsazmba@email.arizona.edu
D2L WEBSITE FOR CLASS UPDATES:
http://www.d2l.arizona.edu
REQUIRED TEXTBOOK/CLASS NOTES/PACKET:
Available at UofA Bookstore at Student Memorial
Union Only:
1. RCSC 384 “Leadership, Ethics and Management
Practices” custom textbook.
2. RCSC 384 Class Notes.
3. Myers/Briggs Packet
COURSE OBJECTIVES:
Obtain a better understanding for management in
retailing and business under the guidance of a
retail mentor by successfully completing the stated
objectives I – IV.
I. Develop and refine personal and professional
qualities essential for successful internships and
career planning.
II. Gain an understanding of leadership and
communication methods applicable to managerial
decision-making, planning and execution relevant
to retail and business venues.
III. Review traditional and contemporary theories
regarding workplace and societal ethical standards
and their applications for retail and business
professionals.
IV. Examine contemporary management theories
and practices and their relevance to retail and
business venues.
WHAT ARE WE GOING TO DO WITH ALL OF THIS
WORK???
1. Incorporate all four stated objectives into
a community-based team project
throughout the semester.
2. By the completion of the semester the
students will have developed a tri-phase
portfolio to demonstrate competency in:
a) Leadership and management
practices
b) Ethics
Capabilities for professional presentations
including Personal Information Communications.
GRADING POLICIES:
1. No late work accepted:
Assignments are due at 9:30am on the
assigned date. Emailed assignments will
not be accepted.
2. All assignments must be typed unless
instructor states otherwise.
3. No Makeup exams.
4. Lates constitute six minutes or more late
for class. Three lates or more can lower
your grade.
5. Three or more absences can result in a
lower grade. Notify instructor about any
anticipated lates or absences via email to
the professor not your classmates prior to
class.
6. Instructor retains the right to administer
“surprise” quizzlings and assignments as
needed.
7. Failure to present on assigned dates will
result in zero points for the assignment.
8. Cheating will not be tolerated and can
result in dismissal from the course with a
failing grade.
Instructor will post any assignment or exam
changes on D2L and will announce changes in class
if possible.
POINT DISTRIBUTION:
A = 90% - 100%
B = 80% - 89%
C = 70 – 79%
D = 60% – 69%
F = BELOW 60%
HONORS:
TEACHING FORMAT:
PARTICIPATION:
Choose one: a) compile an electronic portfolio
with Career Services; b) write an in-depth ethical
analysis of a company assigned by the instructor.
Mainly lecture with a few supplemental power
point slides. Student participation in class
discussions; students will be called on randomly.
Some guest speakers.
1. This is a writing emphasis course with
numerous writing assignments. Students may be
asked to share written assignment topics with the
class.
2. This is an active listening and note-taking
environment so no laptops are allowed unless
they are deemed necessary by the DRC.
REMINDERS:
Instructor retains the right to make changes to the syllabus and grading format as needed. Students
will be notified in advance on the D2L course website and in class.
1. All holidays or special events observed by organized religions, and sanctioned by the University
of Arizona will be honored for those students who request specific time off for observance of
such holidays and events. Absences preapproved by the UA Dean of Students (or dean’s
designee) will be honored.
2. Plagiarism will not be tolerated, see UA Student Code of Academic Integrity
http://dos.web.arizona.edu/uapolicies/
3. No threatening behavior will be tolerated. See UA policies:
http://policy.web.arizona.edu/~policy/threaten.shtml
4. Cell phones must be turned off and removed from desks during class. Texting during class will
be viewed the same as talking inappropriately during class and will not be tolerated.
5. Students who are registered with the Disability Resource Center must submit appropriate
documentation to the instructor if requesting legally reasonable accommodations.
See: http://drc.arizona.edu/teach/syllabus-statement.html
6.
Attendance at two information sessions outside of the class will be required. See assignment
sheet.
7. At least two textbook assignments will be collected randomly throughout the semester, see
assignment sheet for details. See Assignment sheet.
8. If a student is concerned about a grade received on an assignment or an exam, they will have 48
hours after the grade is posted on D2L to notify the teacher. Grades are not negotiable.
9. Statement of Copyrighted Materials: Students are advised that all lecture notes, study guides
and other course materials disseminated by the instructor to the students, whether in class or
online, are original materials and as such reflect intellectual property of the instructor or author
of those works. All readings, study guides, lecture notes and handouts are intended for
individual use by the student. Students may not distribute or reproduce these materials for
commercial purposes without the express written consent of the instructor. Students who sell
or distribute these materials for any use other than their own are in violation of the University’s
Intellectual Property available at: http://www.ott.arizona.edu/uploads/ip policy.pdf. Violations
of the instructors copyright may result in course sanctions and violate the Code of Academic
Integrity.
SYLLABUS FALL 2011 RCSC 384
WEEK/DATE
WEEK I
Tuesday 8/23 MANDATORY ATTENDANCE
Review Syllabus/packets/textbook.
Homework due 8/25:
Read Ch.1 “Who is a Leader?”
ASSIGNMENT: Complete Self-Assessment 1
Leadership Potential on pgs. 5-6. Write up results
as per Textbook Chapter Assignments sheet.
Thursday 8/25 MANDATORY ATTENDANCE
Review Ch. 1
Ch. Assign. Due
WEEK II
Tuesday 8/30 MANDATORY ATTENDANCE
TOUR CAREER SERVICES Assign. #1
Homework due 9/1:
Compose 3 Company Research Reports, use
format and questions from assignment sheets in
Class Notes.
Review assignment sheets on Cover Letters and
Resumes; bring to class.
Thursday 9/1
Assign. #2 due Company Research reports (3)
Review Cover Letters and Resumes from
assignment sheets.
Homework due 9/6:
Compose cover letter and resume. You must
attach assignment sheets with questions to the
resume and cover letter or you will not receive
any credit for the assignment.
Read Ch. 2 “Leadership, Traits and Ethics.”
ASSIGNMENT: Complete Self-Assessment 1
Personality Profile on pgs. 32-33. Write up results
as per Textbook Chapter Assignments sheet.
WEEK III
Tuesday 9/6
Assignment #3 Resumes and Cover Letters due
Ch. Assign. due
Review Ch. 2
Thursday 9/8
Homework due 9/8:
Read Ch.6 “Communication, Coaching and Conflict
Skills.”
ASSIGNMENT: Complete Self-Assessment 1
Listening Skills on pgs. 193-194. Write up results as
per Textbook Chapter Assignments sheet.
Review Ch. 6
Ch. Assign. due
Homework:
Study for Quizzling #1
WEEK IV
Tuesday 9/13 MANDATORY ATTENDANCE
QUIZZLING #1
Homework due 9/15:
Phase I for team community project due
Thursday 9/15
Must be registered for Career Services by noon
today (A#1)
Read Chapter 4; Modules 20, 21, 22, and 23 in
Brederson section of textbook.
Phase I for team project due
Assigned teams cover four modules (see team
assignments)
Homework for 9/20:
Read Ch. 8 (Lussier & Achua)”Team Leadership and
Self-Managed Teams.”
ASSIGNMENT: Complete Self-Assessment 1
Assessing Teamwork in Your Group on pg. 284.
Write up results as per Textbook Chapter
Assignments sheet.
WEEK V
Tuesday 9/20
Career Fair
Ch. Assign. Due
Review Ch. 8
Homework due 9/22:
Complete Myers/Briggs Personality Preference
Type survey. Bring survey and final resulting four
letters to class.
Thursday 9/22 MANDATORY ATTENDANCE
Myers/Briggs guest presenter
Homework:
Study for Quizzling #2
Compose Phases II and III for team community
project.
WEEK VI
Tuesday 9/27 MANDATORY ATTENDANCE
QUIZZLING #2
Phases II and III for team projects due
Homework due 9/29:
Read Ch. 9 “Charismatic and Transformational
Leadership.”
ASSIGNMENT: Complete Self-Assessment 1 Are
You More of…? on pgs. 352-353. Write up results
as per Textbook Chapter Assignments sheet.
Thursday 9/29
Ch. Assign. Due
Review Ch. 9
Homework due 10/4:
Read Ch. 11 (Daft) “Developing Leadership
Diversity.”
ASSIGNMENT: Complete Leader’s Self Insight 113 on p.345. Write up results as per Textbook
Chapter Assignments sheet.
Read Chapter 4; Modules 24 and 25 Brederson
section of the textbook.
WEEK VII
Tuesday 10/4
Ch. Assign. Due
Preview Ch. 11
Assigned teams will cover two modules. (see team
assignments)
Homework due 10/6:
Research Altria, be prepared to ask questions on
Thursday regarding Altria’s leadership.
Thursday 10/6 MANDATORY ATTENDANCE
Guest speaker Lisa Locker from Altria presenting
Ch. 11.
Homework:
Study for Quizzling #3.
WEEK VIII
Tuesday 10/11 MANDATORY ATTENDANCE
QUIZZLING #3
Homework due 10/13:
Review section on DEBATE in Class Notes. Bring to
class.
Thursday 10/13 MANDATORY ATTENDANCE
DEBATE presentation by Ann Charles
Homework due 10/18:
Read Modules 33,34,35,36 in Chapter 6; Brederson
section of the textbook.
WEEK IX
Tuesday 10/18
Thursday 10/20 MANDATORY ATTENDANCE
Assigned teams will review four modules (see
team assignments)
Homework due 10/20:
Compose email netiquette, do not email to
instructor, bring printed copy to class on 10/20
Assignment #5 due
GROUPTHINK video and handout
Homework:
Study for Quizzling #4
WEEK X
Tuesday 10/25 MANDATORY ATTENDANCE
QUIZZLING #4
Homework due 10/27:
Read Ch.8 (Daft) “Motivation and Empowerment.”
ASSIGNMENT: Complete Leader’s Self-Insight 8.2
on pg. 238. Write up results as per Textbook
Chapter Assignments sheet.
Research JCPenney, be prepared to ask questions
about motivation and empowerment at JCP.
Thursday 10/27 MANDATORY ATTENDANCE
Ch. Assign. Due
Guest presenter Angela Swammer from JCP will
present Ch. 8
Homework due 11/1:
Assignment #4 Speaker Series reports
Debate paper and presentation, Assignments 6
and 7; instructor will post schedule on D2L
WEEK XI
Tuesday 11/1
Thursday 11/3
WEEK XII
Tuesday 11/8
Thursday 11/10 NO CLASS
Assignment #4 due
Debates Assignments 6 & 7
Debates Assignments 6 & 7
Debates Assignments 6 & 7
Prepare for team presentations
Homework:
Finalize in class presentation and paper for team
community project; see team schedule for
presentation dates.
WEEK XIII
Tuesday 11/15
Thursday 11/17
WEEK XIV
Tuesday 11/22
Thursday 11/24
HAPPY THANKSGIVING
WEEK XV
Tuesday 11/29
Thursday 12/1
WEEK XVI
Tuesday 12/6 MANDATORY ATTENDANCE
HAPPY HOLIDAYS
One team presents
See Team Assignment Sheet
Three team presentations
See Team Assignment Sheet
Three team presentations
See Team Assignment Sheet
Three team presentations
See Team Assignment Sheet
Homework due 12/1:
Finalize portfolios for pre-inspection on 12/1.
A#8 Pre-portfolio inspection
A#9 PORTFOLIO EVENT at Career Services