• PEOPLESOFT • E-BUSINESS SUITE • SIEBEL •
• HUMAN CAPITAL MANAGEMENT • FINANCIALS • SUPPLY CHAIN MANAGEMENT •
• TECHNOLOGY • CUSTOMER RELATIONSHIP MANAGEMENT •
Agenda
Overview of the Healthcare Industry
User Group
HIUG Pillar Groups and Activities
Web Site Overview – HIUG.Online
HIUG Conference Information
2
Overview of the Board - Officers
 Linda Helgerman – President
University of Virginia Health System
 Chris Ryzewski – Vice President
Northwestern Memorial Healthcare Corp.
 Joy McIntosh – Event Chair
Lahey Clinic
 Holly Howard – Secretary
Texas Children’s Hospital
 Bernadette Dorris – Treasurer
Erlanger Health System
3
Overview of the Board – Pillar Chairs
Trudy Melzer - Human Capital Management
University of Pittsburgh Medical Center
Deborah Hetrick – Supply Chain
OhioHealth
John Martines – Tools & Technology
Thomas Jefferson University
Claire Suplee – Financials
University of Pittsburgh Medical Center
Don Rice – Customer Relationship Management
Blue Cross Blue Shield North Carolina
4
The Board’s Role
 To offer excellent networking opportunities for our members.
We are doing this via:
State of the art web site available to all Oracle Healthcare users
with tools to locate fellow members, facilitate email
communications, catalogue best practices and share solutions to
Oracle related operational challenges. This online environment is
like having a year round “conference”!
HIUG Online has 179 healthcare institutions represented, across
2887 members
Emails Sent via Forums:
• Jan ‘09 – 176,603
• Feb ‘09 - 141,095
• Mar ‘09 - 124,409
• Apr ‘09 (through Apr 21) – 76,446
• Average of around 147K emails a month, about 32,400 emails per
business day.
5
The Board’s Role
 To offer excellent networking opportunities for our
members.
We are doing this via:
On-Line Enhancement Tracker to identify and
prioritize product development requests. This
helps us work with Oracle to prioritize software
solutions geared for Healthcare
Pillar Chairs who facilitate dialogue among
members on a monthly basis via scheduled
conference calls
Hosting an invigorating and highly informative
annual user conference for all Oracle Healthcare
Customers
6
Accomplishments for 2008
 Expanded our reach across the healthcare continuum:
Established a CRM Pillar
Continued to develop a Canadian “Special Interest
Group”
Continued to develop a Hyperion “Special Interest
Group”
 Most successful conference ever in June 2008!
512 attendees
88 Healthcare Organizations represented
 Created formal feedback mechanism to provide
information from HIUG members to Oracle
7
Board Activities & Goals for 2009
 Continue to network with payor organizations for
inclusion and representation
 Continue the evolution of HIUG Leadership
 Continue to increase user participation and number
of user led sessions at the annual conference
 Continued refinement of web site content
8
HIUG Membership
2784
2887
2436
2053
1586
Total Members
1118
2004
2005
2006
2007
2008
2009
9
Why sponsor the HIUG.Online?
Reasons to sponsor HIUG.Online:
Access to over 179 healthcare
organizations and over 2800 members
from decision makers to decision
influencers
If you want to let the HIUG membership
know who you are and how you can help
them with their systems - there is only
one place to do that – HIUG.Online
10
Why sponsor the HIUG.Online?
Reasons to sponsor HIUG.Online:
You could also get access to:
• Client Application & Project Profiles
• Access To Member Issue Logs
• Participate in HIUG Forums/ListServs
And, you could also get the following benefits:
• Send targeted emails to all members of the HIUG
community to promote your company.
• List your company events for all HIUG members to see
on their personal calendar when they login.
• Post your news and press releases in the members’
database.
• Post your marketing materials in the HIUG File Library.
11
12
Why attend the HIUG Conference?
 Over 250 attendees submitted surveys after the 2007
conference:
37% felt it was the opportunity to make contact
with other professionals
27% attended due to the topics in the program
18% wanted to hear Oracle's strategy
10% felt it was the opportunity to make contact
with speakers and presenters
13
Why attend the HIUG Conference?
 Functional and technical leaders at healthcare institutions across
the country agree there is significant value and return on
investment provided by attending the Healthcare Industry User
Group’s annual conference, INTERACT ’09.
“I've been attending the HIUG Conference for the past 5 years. As a
matter of fact, HIUG is the only Oracle…conference I attend on an
annual basis. I attend HIUG because it is smaller in size than other
healthcare conferences and it remains focused on Oracle products.
HIUG gives me access to other Healthcare companies who utilize
Oracle products. This networking opportunity and the sessions
offered by both Oracle and other participants allow me to find
companies that have implemented opportunities and solved problems
before me. I don't have to reinvent the wheel; I can meet and ask
questions of people who have already experienced similar
situations…”
Lisa Moses
Director, IT Customer Service & PeopleSoft Applications
Sava Senior Care
14
Why attend the HIUG Conference?
 Functional and technical leaders at healthcare institutions across
the country agree there is significant value and return on
investment provided by attending the Healthcare Industry User
Group’s annual conference, INTERACT ’09.
“The HIUG is the conference of choice for Health First! The support
team here has missed only one since its inception ten plus years ago.
It is the best and only opportunity each year to interact and learn
from our Healthcare peers. The HIUG provides a forum for
collaboration and helpful information regarding issues and/or
challenges your organization might be having whether you are
upgrading and looking to streamline processes. Additionally, we are
confident the information our team has brought back from the HIUG
has been the central reason Health First has been awarded the
designated "Most Wired Healthcare System" for the past four years.”
Ginger Bonham
Director of Finance
Health First, Inc.
15
HIUG Conference Information
Past Conferences
2002
2003
2004
2005
2006
2007
2008
2009
2010
–
–
–
–
–
–
–
–
–
Paradise Point, San Diego, CA
Barton Creek, Austin, TX
Sawgrass, Jacksonville, FL
Westin Kierland, Scottsdale, AZ
JW Marriot, Orlando, FL
Westin Kierland, Scottsdale, AZ
JW Marriot, Orlando, FL
Westin Kierlan, Scottsdale, AZ
Rosen Shingle Creek, Orlando, FL
16
HIUG Conference Attendees
650
497
550
440
450
350
512
453
378
303
297
Attendees
250
150
50
-50
2002
2003
2004
2005
2006
2007
2008
17
HIUG Conference Information
Conference Growth
Healthcare
Organizations
2002
2003
2004
2005
2006
2007
2008
–
–
–
–
–
–
-
79
81
83
85
93
88
Conference
Attendees
297
303
378
440
453
497
512*
*60% of 2008 Attendees were Managers, Directors,
Administrators and VP’s
18
HIUG Conference – User Presentations
40
35
32
28
30
30
25
25
20
28
34
19
17
15
User
Presentations
10
5
0
2002 2003 2004 2005 2006 2007 2008 2009
19
2009 Sample Presentation Topics
Presentations from the 2009 conference:
Implementing Absence Management: A Case
Study
by Stephan James, Temple University Health System
Online PeopleSoft Tuition Reimbursement
by Louise Hurd, Partners Healthcare Systems, Inc.
Automating Requisitions for Implants –
Integrating a Surgical System with PeopleSoft
eProcurement
by Kim Madden, University of Pittsburgh Medical Center
How Improving Payroll Performance in DB2
Mainframe by 50%
by Scott Paulin, Kaiser Permanente
20
Why sponsor the HIUG Conference?
Reasons to sponsor the conference:
Break from the herd!
21
Why sponsor the HIUG Conference?
Reasons to sponsor the conference:
22
Why sponsor the HIUG Conference?
Reasons to sponsor the conference:
Demonstrate your company’s commitment to,
and support of, your existing healthcare clients
and potential clients
Opportunity to meet face to face and network
with HIUG members
Attend sessions by Oracle on product directions
Attend presentations by healthcare
organizations who will share their successes and
discuss how to better utilize their Oracle
systems
23
HIUG Conference – Vendor Sponsors
35
29
30
27
27
26
25
18
20
15
14
18
16
Vendor Sponsors
10
5
0
2002 2003 2004 2005 2006 2007 2008 2009
24
Why sponsor the HIUG Conference?
 Interact 2009 Exhibit Hall Hours
SUNDAY, June 7th
8:00 am - 3:00 pm Booth Setup
4:00 pm - 6:00 pm Opening Reception
4:00 pm - 7:00 pm Exhibit Hall Open (Reception is in Exhibit Hall)
MONDAY, June 8th
9:30 am - 1:30 pm Exhibit Hall Open
1:30 pm - 4:30 pm Exhibit Hall closed to prepare for Vendor Reception*
4:30 pm - 6:30 pm Vendor Reception
Tuesday, June 9th
10:00 am - 1:00 pm Exhibit Hall Open
1:00 pm - 5:00 pm Exhibit Hall tear-down
*Exhibit Hall closed during sessions Monday afternoon from 1:30 pm - 4:30 pm
to prepare for Vendor Reception
25
Why sponsor the HIUG Conference?
Exhibits and Sponsorship Contact
Bob Blackburn
Healthcare Industry User Group Exhibits Management
PH: 519-749-0454
FX: 519-743-0621
Cell: 519-500-1412
rnb@blackburnconsulting.ca
26
Why sponsor the HIUG Conference?
HIUG.Online Sponsorships – Stay connected
with the HIUG membership year-round.
All sponsors of HIUG Interact 2009 have the
option of purchasing either a Gold or Platinum
level sponsorship for HIUG.Online at 50% off
the standard offering rates. Excellent value –
Please contact Bob Blackburn for additional
details as HIUG.Online sponsorships must be
invoiced separately.
27
Wrap Up
 Questions?
28