Susan Gosnell Maher
7607 San Clemente Pt. Ct.
Katy, TX 77494
Cell # 504-236-6503
Home # 281-394-2634
Smgmaher1@gmail.com
Summary: Master's degree in Business Administration with a concentration in Management
Information Systems, Bachelors of Science in Business Administration. Sixteen years of Business
Development expertise and professional experience in health care industry from start ups to
successful businesses. I am looking for an opportunity with in organization that focuses on goals
and provide an environment of success.
Core Business Competencies:
 Expert in Project Management, Business Planning and development from start to success,
and experienced in all its process
 Business Analysis: With in SDLC Involved with Business Analysis, Domain Analysis,
Data Analysis, Business Rules, Gap Analysis, in addition to experience in creating
Wireframes and Prototypes
 Methodologies/Framework: Data Modeling, UML, Use Case Diagrams, Sequence
Diagrams, Activity Diagrams and Class Diagrams.
 Gathered information by effectively utilizing tools such as JAD sessions, Conference/Video
calls, Questionnaires, Used the NetMeeting programs including Skype if needed
 Strong Knowledge of User Cases, Sequence Diagrams, Collaborations Diagrams, Activity
Diagrams, and Class Diagrams.
 Experienced in developing Test Plan, and Test Cases as per the business process
requirements to match functionality requirements and UML diagrams.
 Possess very good organizational skills, with ability to multi-task and deal with shifting
priorities.
 Business Analysis, Chain Management, problem Management, Incident Management,
Project Management, Project Management, Project Tracking and Monitoring, Project
Status Reporting
 Gap Analysis, User Acceptance, Testing, SWOT analysis, Risk Analysis, Mitigation Plan,
and Cost Benefit Analysis.
 Sequence Diagrams creations, Collaboration Diagrams, Activity Diagrams, class Diagrams
 Strong Ability to interpret internal customers’ business needs and translate them into
application and operational requirements
Computer competency:
 Microsoft Word/Outlook, Excel (including spreadsheets, graphs, tables), Microsoft
PowerPoint.
 Intuit QuickBooks, Intuit Quicken Small Business.
 Computer Networking for small and large operations including security and Wi-Fi
 Allscripts/Healthmatics Electronic Health Records (E.H.R.)
Education:
UNIVERSITY OF NEW ORLEANS
 Masters of Business Administrations,
Concentration in Management Information
Systems- Spring 2011
 Bachelors of Science in Business Administration,
Minor in Management, Spring 2004
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PROFESSIONAL EXPERIENCE
Operation Developer/Manager:
James Maher, M.D., P.L.L.C, Katy, TX
 Developed Business Plan for New Practice from start to a successful, thriving health care
facility
 Consulted and implemented best practices to research, analyze and start-up the business
using Market Analysis, and Market Data as well as Financial Analysis.
 Recruited, interviewed, trained a fully functioning staff for the business that operates following
an established protocols and chain process that I developed and implemented with the team
members
 Marketing the Business Model and efficiency and efficacy of the health care provided at the
facility.
 Wrote, analyzed and implemented policy and procedures including mission statement of the
facility
 Developed an automated system for Acquiring of billing company for Accounts Receivables,
Health Insurance payments
 Established and negotiated Small Business loans for the operations costs and start ups.
 Developed and converted the facility into paperless environment, using an Electronic Health
Records system, (E.H.R.) Allscripts
Healthmatics software.
 Web page implementation for the health care facility, including social networking page for the
business.
 Supervised six employees at a time from scheduling, to payroll, to time off management
Account Executive Frank Labiche, Executone Systems of LA., Metairie, LA
 Sales of Telecommunication systems, telephone systems, voice-mail, T-lines, intercom.
 Sales of teleconferencing equipment to new business and individual needs.
 Conducted presentations and training of personals with the usage of telecommunications
equipment
 New construction telecommunication systems plan
CERTIFICATION
 Texas Teachers Alternative certification program
 Management Information Systems, University of New Orleans, LA
 Project Management Professional-Pending State Test
PROFESSIONAL AFFILIATION
 Katy Area Chamber of Commerce, Ambassador
 Katy Independent School district, Substitute teacher
REFERENCES
 Manny Higuera, Owner, Medical Healthcare Network Solutions, Houston, TX
281-858-6192 manny.higuera@mhcns.com
 Franck LaBiche, Owner of Executone Systems of LA. 504-838-9600
Flabiche@executonesystems.com
 Owen Dahl, Professor for the University of New Orleans, LA. 832-260-4455
Owen Dahl Consulting Owendahl@comcast.net
 Sathiadev Mahesh, University of New Orleans, LA
Professor Department of Management
(504) 280-6964 smahesh@uno.edu
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