End User Adoption The Road to Awesome SharePoint Adoption in Your Organization Presented by: Heather Newman Tweet this Talk @heddanewman @contentpanda @SPSSVorg #SPSSV ImproveIT! – Essays on SharePoint Analytics & Adoption Content Panda CEO Simeon Cathey and I contributed Chapter 5 on user adoption. The paperback and Kindle editions are available on Amazon The free eBook is available here: http://www.improveit.how A failure of senior management to endorse and enforce SharePoint was the biggest reason for lack of success, followed by inadequate user training and a general lack of planning. Nearly two-thirds of SharePoint installations are somewhat stalled in their adoption and progress. The key lessons learned are don’t leave it to IT – form a SharePoint steering group. Be sure to understand the implications of metadata and taxonomy. Check out the Content Panda blog for more info. “Adoption” The act of taking something on as your own. Adoption usually refers to the legal process of becoming a non-biological parent, but it also refers to the act of embracing ideas, habits, or free kittens. “Empower” To give power to; to promote the self-actualization or influence of; helping someone feel strong, unstoppable, in control of their destiny. Discover SharePoint Check out the resources below to find out more about what is SharePoint and learn how you can drive organic adoption within your organization. Alternatively, you can also visit http://DiscoverSharePoint.com. DiscoverSharePoint.pdf—Getting to know SharePoint What is SharePoint? SharePoint is about giving you and the people you work with a better way to get things done together. Check out the scenarios in this book to see some of the ways SharePoint can help you work better together. Getting_to_know_Office_365.pdf—Getting to know Office 365 Office 365 is your personal Office and more. It lets you work from virtually anywhere on almost any device, whether you’re online or offline. It helps you do your best work, the way you want to, wherever you are. That means more powerful tools for creating content, better ways to work together, and easier ways to share. SharePoint_Adoption_Guide.docx—SharePoint 2013 Adoption Guide Adoption of new technologies at work, like SharePoint, won’t happen all at once. In this paper, learn how to craft an effective plan, aligned with business goals, that will demonstrate how SharePoint will benefit business people personally, how it will make their job easier, and how it will address the pain points they experience at work. SharePointAdoptionKit.zip The adoption kit contains resources to help you drive adoption as explained in the adoption guide, featuring a use case catalog, videos & how to guides, posters, and email templates. @heddanewman contentpanda.com SharePoint Adoption Checklist Outline your vision Get executive support Pinpoint qualified business cases Release functionality in phases Identify your champions Planned communication Create a training plan for users Implement a support plan Generate excitement with incentives and rewards Measurement & Hurrahs! @heddanewman contentpanda.com Research shows that (52%) of organization users are introduced to SharePoint without any training or communication plan to drive internal adoption. Visualize your Vehicle @heddanewman contentpanda.com Adoption Campaigns Vision Objectives/Goals Executive Sponsors Champions Theme Communication Vehicles Roll Out Gamification Metrics @heddanewman contentpanda.com Outline Your Vision Why SharePoint? What is your vision? It’s All About Value @heddanewman contentpanda.com Executive Support Get Sponsored “Before you roll out SharePoint…” @heddanewman contentpanda.com Pinpoint Qualified Business Use Cases “Use Case” Driven - Look to the Business • Sales and Marketing • R&D, Production and Operations • Finance and Accounting • Information Technology • HR and Internal Communications • Legal & Compliance @heddanewman contentpanda.com Release Functionality in Phases Case Study: Business Use Case Focused • • • Exposed in SharePoint search TransformActive from Directory a siloed todata a connected business Slight userdiscovery interface of customization to out of box Optimize roles and expertise search Enable knowledge sharing by breaking down Executive communication to entire org geographic and organizational boundaries Results: Company wide adoption of SharePoint @heddanewman contentpanda.com Identify Your Champions Champions Rock Your Project Top down and bottom up – gotta have both The most excited The biggest critic @heddanewman contentpanda.com Plan Communications Develop Your communication plan • Bill of materials • Executive announcements • Who is your target audience @heddanewman contentpanda.com Create a Training Plan What’s in your Training Toolbox? Look to Training Partners @heddanewman contentpanda.com Expert Opinions & Guidance There is great information out in the world that exists through IT Unity.com and Microsoft MVP or influencers websites. They have been working on user adoption a long time and their best practices are excellent. @heddanewman contentpanda.com Documentation FAQ or How-to portal complete with guides and videos Checklists Knowledge Base Books @heddanewman contentpanda.com Implement a Support Plan Training & Support - Then @heddanewman contentpanda.com Training & Support - Now Video Services Generate Excitement with Incentives and Rewards Gamification Make it fun (buck the company culture) Use an online scavenger hunt as a fun way to encourage usage Provide recognition for content contribution or usage @heddanewman contentpanda.com Measure Success and Expand Broaden Engagement Create Surveys Listen to Issues and Pivot on Them @heddanewman contentpanda.com Thank you for your time! Simeon Cathey Heather Newman CEO, Content Panda CMO, Content Panda Simeon.cathey@contentpanda.com Heather.newman@contentpanda.com 425.269.8637 @simeoncathey 206.234.4337 @heddanewman Join us right after the event at the Tied House Cafe & Brewery! Socialize and unwind after our day of learning. 954 Villa St Mountain View, CA 94041 Resources Discover SharePoint: http://DiscoverSharePoint.com. AIIM Industry Watch Feb 2015: http://info.aiim.org/digital-landfill/sharepoint-lover-partner-skeptic-20-datapoints-you-need-to-know Microsoft Empower Video: http://www.microsoft.com/en-us/empowering/#~pdJgC8ImFyMcQZ Combined Knowledge: http://www.combined-knowledge.com/ Two Great Yammer Communities: Https://yammer.com/itpronetwork Https://yammer.com/spyam Heather’s Marketing Blog: www.creativemaven.com In-context help and training app for Install our FREE version today – http://www.contentpanda.com/get-panda/ + Content Panda joins forces with Combined Knowledge to deliver the ultimate SharePoint training, help and support experience!