Michelle Munn
1907 1st Avenue / Seattle, WA / 98101 / (206) 619.7071 / michellemunn@live.com
Jan 15 - Jul15: Principal Product Manager (Contractor), Project 639 – Project639 is a startup Fitness Broadcast company
streaming live workout videos. Responsible for building company’s first Playback product & launch at pilot customer site on tight
budget. Responsible for feature creation, design, keep/cut decisions. Responsible for sourcing & managing small overseas
development team, instilling local expertise into ethos.
 Launched working product on schedule, while cutting development costs 40%; running at Pilot customer site with 98% reliability.
 Reduced product footprint 200x from desktop to odroid C1, cutting unit costs 5x & delivering an elegant, portable customer product.
 Over the years, have developed loyal team of engineers that like to work on my projects & I love to work with.
Jul 13 – Oct14: Principal Program Manager (Contractor), DocuSign - Responsible for two 6 month & one 3 month Programs: 1)
Marketing's Product Packaging implementation; managed team of 20 across 8 departments--incl. Zuora, SalesForce, DS Web, DS
MIS from development thru launch. 2) Security's Intel Tools rollout; small remote team managed in 2 week sprints; managed Intel
vendor engagement. 3) ISO 27001 audit—high stakes for company branded on security; across entire company & global offices
 Delivered fully remodeled product Packaging & Pricing to customers on schedule with no reported customer incidents
 Exceeded Board expectations for Bank Level Security Q2 targets including 97% corporate asset protection ahead of deadline
 ISO 27001 certification achieved: Seattle, San Francisco, Tukwilla, Dallas, Campo SA, London, Sydney, Cebu
Jan 13 - Dec 13: Sr Product Manager (Contractor), Project 639 – Project639 is an early stage video startup targeting consumer &
SMB. Responsible for Product Development of core product—automated 24/7 video production; replacing the camera crew.
Managed 2 week sprints over 12 months with an amazing principal engineer, using metrics driven acceptance testing.
 Delivered full working product model in first 3 months using design patterns, 2 week sprints & metrics driven exit criteria
 Delivered automated video production system in 12 months; still filming 24/7 today in July 2105
Apr 12 - Dec 12: Sr Program Manager (Contractor), Real Networks - Completely owned product development & release for
RealPlayer16 product launch. Defined feature set targets with Product Marketing/Product Management. Structured project plan,
execution, tracking. Managed work for team of 40, including 3 PMs & team of 10 in Beijing. Wrote specs. Managed release.
 Exceeded performance & quality targets set for the release resulting in 4 star CNET editor’s rating on release for RealPlayer16.
 Recruited into Sr. Product Manager position for newly formed RealPlayer Cloud team, the company’s turn-around product
Feb 11 – Apr 12:Product Manager (Contractor), Great Instructors - Completely own product definition of B2C software &
service solution. Responsible for market research, compete analysis, customer interviews. Prototype requirements, feature roadmap.
 Delivered flagship product mockups meeting both customer goals & company strategy, on time for Q1 2012 prototype launch
 Closed strategic business partnerships with internationally recognized names, delivering facilities & talent for next business phase
Feb 09 - Feb 11: Program Manager II Windows Phone Data & Reporting, Microsoft - Managed Mobile’s data mart, analytics,
and metrics reporting. Responsible for designing & building QA software that drove Windows Phone 7 daily Ship Room. Owned full
PDLC. Customers include top 10 decision-makers & 1000+ global engineers. Require trusted data, high availability, scalable.
 Delivered 10x scale, reduced costs $300k/month delivering near real-time quality metrics system on schedule for 1st day Ship Room
 Achieved > 99% data integrity, 100% critical uptime over 40 wks of daily operation earning >90% customer satisfaction
Feb 08 - Feb 09: Lead Program Manager Windows Mobile Product Quality & Automation, Microsoft - Responsible for
managing 2 business lines within Windows Mobile Engineering. Managed 6 directs and 40 individual contributors. Responsible for 2
portfolios of 5 products, including product strategy, roadmaps, and delivery schedules. Presentations, priority/scope decisions.
 Reduced engineering cycle from 3 days to < 1 day, delivering 20 incubation concepts across 11 product lines, on schedule in 3 mos
 Delivered daily quality metrics for 50+ mobile devices on time, at quality; motivated, managed team of 25 engineers across 6 teams
Oct 05 - Feb 08: Program Manager Windows Mobile Product Quality, Microsoft - Responsible for building Windows Mobile’s
product quality business. Manage team of 8 engineers & 10 contract staff. Created strategy, wrote roadmaps for 5 products, vetted
with management. Define, design, build, & deliver the roadmaps. Customers spanned internal, 3rd party ISVs, NTSC,& OEM partners.
 Delivered 124 quality targets for WM6, building 5 products for mobile QA on roadmap schedule & presented via Quality Dashboard
 Reduced time in operator trials for key OEM partners by creating pilot program to run our battery life s/w on OEM pre-trial product
Feb 04 - Oct 05: Program Manager .NET Framework Sustained Engineering, Microsoft - Responsible for rapid definition &
delivery of Visual Studio and .NET Framework service pack/security releases. Quick delivery, no re-call quality, for complex systems.
 Exceeded beta customer targets by 270% acquiring 27,370 customers in 21d & delivered .NET SP3.1 Tech Preview on schedule
 Cut 3 weeks from VS & .NET Hotfix delivery times while reducing error rate 25% by automating the legal licensing process
Feb 01 – Feb 04: Founder, Jack; Palo Alto CA - Founded consumer electronics solution for speech technology in the home.
Identified market opportunity, defined business model, developed business partnerships. Established digital home retail tours.
 Delivered digital home vision for connected home, showing disruptive technologies, compete landscape, & packaged in a retail tour.
Aug 99 - Feb 01: Developer (Consultant) Internet Technology Group, Snap-On Tools; San Jose CA - Responsible for leading
transition from flat HTML pages to database driven web applications for corpnet, franchise sites & customer portal. Enable growth.
 Delivered 3 consecutive database driven products ahead of schedule - Events, Sales Force, eCommerce Orders
 Achieved 4x rate increase in product delivery by leveraging tag/brand innovation & moving Snap-On to ASP model
May 98 - Apr 99: Product Manager (Consultant) Vivant; Oakland CA - Completely owned feature set & requirements definition
for company’s first product, a B2B service. Evangelized product. Requirements analysis, customer liaison, scope/priority decisions.
 Delivered company’s core intellectual property; complete product definition ~50 use cases driven by 3 primary customer goals
Jun 96 - May 98: Product Manager, Catalogue Software; PARIS, FR - Founded software & service solution for Europe, a B2C
eCommerce platform. Identified market opportunity, developed product, formed business. Managed engagement with 5 partners.
 Sold to Interbooks, Stanford France, and finally sold to Club Internet, France’s 2nd largest commercial & residential ISP
May 94 - Jun 96: Director Technical Services, Picis; PARIS, FR - Responsible for European & NA customer installations & beta
sites in hospital ORs. Managed team of 4 directs & 30+ Int’l acct. mgrs. Ran tech sales training & support. Retention & new installs.
 Grew customer installations from 2 to 28 in 18 months while achieving 100% customer retention and reducing support costs 3x
Aug 84 - Jun 93: Analyst/Programmer Pacific Gas & Electric; San Francisco, CA - Responsible for corporate information
systems development. Designed, built, managed company’s EIS products: Executive IS, Treasury Dashboard, Theft Detection.
 Earned 10x ROI, innovating the company’s first client/server software product with criminal detection pattern analytics
BA Business Administration, Accounting & Information Sciences Degree, University of Washington
Worked in 9 European countries. Speak French.