IT Challenges Customers tell us… • • • • • We want the features of the latest platform but don’t want to upgrade or we don’t have the skills… We can’t keep good IT people to run the platform and we need to free up our best people to work on strategic projects… We want more predictable IT costs even if it doesn’t save a lot of money… We can’t spend enough to ensure security and reliability… We want to provide capabilities to employees who don’t have those today but don’t want to spend time… The Industry Debate Security & Privacy Customizability Visibility & Control Data accessibility Global reach Ease of provisioning Business agility Deployability & manageability Best of both worlds User in control Deployment choices for IT + Extending tools and platform to cloud Experience across multiple devices Best-in-class SLAs and IT governance The Move is On Desktop Software Apple iTunes, iPhone SDK Adobe AIR Quicken Online Enterprise Software SAP Business ByDesign IBM Blue Cloud, Lotus Bluehouse Siebel CRM OnDemand Sun Hydrazine Consumer Web Google Gears, Earth, Picasa Yahoo! IM, Konfabulator widgets eBay Turbo Lister, Outlook AddIn Pure-Play SaaS Salesforce Offline Edition, Mobile NetSuite Office integration Zoho CRM Outlook Edition Our Vision Create experiences that combine the magic of software with the power of Internet services across a world of devices Power of Choice: Software + Services “Live” “Online” On-premises Uniform Service Individuals/SOHO Ad-supported/Subscriptions Consumer or SOHO focused offering Most Flexibility and Control Organizations Subscriptions/Licenses “Desk-less” offering for users with limited needs Enterprise software delivered as a service Rich, enterprise software providing the most capability Microsoft Online Services Enterprise class software delivered via subscription services hosted by Microsoft and sold with partners Microsoft Online Today More than 500,000 paid seats Business Productivity Online Suite Reference Customers Key Investment Areas Business Productivity Online Suite • • • • Anywhere* access—desktop, mobile, Web Seamless user experience across workloads Team collaboration and conferencing Real-time communication • Always up-to-date technology • Lower rollout and run rate cost • Improved agility and resource utilization • Active Directory® synchronization • Data hygiene supported by multi-layered antivirus and spam filtering • Highly secure data access for users via HTTPS • Geo-redundant data center architecture with Cyber-trust and SAS70 compliance * Anywhere internet access is available Integrated Capabilities Communicate and collaborate seamlessly across applications and devices Instant Messaging E-mail Calendaring Web Conferencing Document Sharing Work Flow Mobility Offline Access Presence Archiving Ease of Use Unified access point for all Online services Trial and Buy User Management Settings Support Tools Subscription and Trial IT Pro End User Anywhere* Access without VPN Service Administration • Anywhere internet access is available • Only available with BPOS-Standard today Web Access Single Sign On Application Access SharePoint Links Downloads Password Reset Rich Client Access Flexible Deployment Choices Branch Office Giving IT the flexibility to choose Online deployment by geography, workload or roles HQ Accelerate Speed To Value Always up-to-date capabilities at a predictable cost Key Benefits Up and running quickly • Latest software • No more server upgrades • Subscription-based • Predictable cost • Optimize productivity • Software + Services Accelerate the Journey IT Is A Cost Center IT Is An Efficient Cost Center IT Is A Business Center IT Is A Strategic Asset Secure, Encrypt & Retain Messages Protect from spam and malware, satisfy retention requirements and encrypt data to preserve confidentiality INTERNET SPAM (Optional) (Optional*) * Archiving for Exchange Online Dedicated is delivered via a third party service Highly Secured Datacenters Delivering highly secure, private, and reliable computing experiences based on sound business practices Key Features Geo-redundant datacenters • N+1 architecture • 9 layers data security • CyberTrust certified • Secure access via SSL • ITIL/MOF operational practices • 24x7x365 support • Backed by 99.9% uptime SLA • Filtering Routers Firewalls Intrusion Detection System System Level Security Application Authentication Application Level Counter-measures Virus Scanning Separate Data Networks Authentication to Data Data Center Locations Netherlands China Illinois Ireland Washington Virginia Japan India California Hong Kong Singapore Texas Puerto Rico Current Online locations Proposed future Online locations Other Microsoft locations Deskless Worker SKU Low cost offering to users that do not have messaging and collaboration capabilities today Exchange Online Deskless Worker SharePoint Online Deskless Worker • 500 MB mailbox • Read-Only Access to calendars, • Outlook Web Access Light only • Messaging, calendar, contacts • Anti-Virus / Anti-Spam • Optional archiving and mail encryption • No Mobile Access contacts, portal sites only • Read-write access to Wikis, Blogs and Forms • Set-mail alerts • Search capabilities • No Mobile Access Worldwide Availability Markets • Australia • • • • • • • • • • • • • • • • • • Austria Belgium Canada Denmark Finland France Germany Ireland Italy Japan Netherlands New Zealand Norway Portugal Spain Sweden Switzerland UK Service Portal Languages • • • • • English French German Spanish Japanese Data Centers • United States • Dublin • Singapore • Amsterdam* • Hong Kong* * Datacenters used for geo redundancy Standard and Dedicated Versions • Multiple customers, one architecture • Customer needs rapid deployment • 5 seats minimum • Cost efficiency a key focus • Single customer per architecture • 5,000 seats minimum • Optimize for 20,000+ • Customer needs most server features Comparing the Offerings Standard vs. Dedicated vs. On-Premises Management On Premises Servers BPOS Dedicated BPOS Standard • Simplest to manage • 99.9% SLA • Web services only integration with LOBs, custom apps, third-party apps • Least access to Exchange Server finegrained policy and configuration • Limited Features of SharePoint • Basic IM and Presence from OCS • No server HW management • Simple to manage • 99.9% SLA • Web services and custom code integration with LOBs, custom apps, third-party apps • More access to Exchange Server finegrained policy and configuration but must be administered through support • More Features of SharePoint • More features of OCS • No Server HW management Configuration and Flexibility • Most management required • Most integration possibilities with LOBs, custom apps, third-party apps • Access to all Exchange Server finegrained policy and configuration • All Features of SharePoint • Requires server HW management Feature Comparison Overview Current Feature Future Releases Server Technology Microsoft Online Services Server features Deskless Standard Dedicated (5 Seats Min) (5 Seats Min) (5000 Seats Min) 5GB Mailbox 5GB Mailbox* Unified Messaging Messaging Public Folder AD Credential Synchronization Calendar Free/Busy with On-Premise Messaging Records Management Outlook & Mobility Connectivity Anti Virus, Anti-Spam Shared contacts, tasks E-mail, shared calendar, OWA 500MB OWA Light Only Internet Sites Collaboration Extranet Collaboration Custom Code Support Excel® Services Enterprise data search People and personalization My sites Enterprise/Web content Access/View Documents Fill Out Forms Post Contacts, Calendar, Tasks Site search Blogs, Wikis, Intranet sites Templates and Web parts Communication PSTN Connected Voice Call Management Public IM Connectivity Business Partner Federation Communicator Web Access Office Communicator Connectivity IM/Presence Awareness Multi-Party Voice/App Sharing Web Conferencing Not Available * Available in Q3 2009 Exchange Online Details Message Attachment Deleted Item Retention Conference Room 99.9% Uptime SLA 24x7 Web/Phone IT Pro Support Geo Redundancy Data Protection Public Folder Security & Compliance Anti Virus/Anti SPAM Rights Management Service 2 Mail Encryption (Optional) E-Discovery Archive (Optional) Personal Archive (Optional) UM & Fax Extensibility Messaging Records Management MAPI Exchange WebDAV SMTP Relay Exchange Web Services POP3/IMAP4 Outbound Fax Voicemail Integration Outlook Voice Access 5GB Deskless available in both standard and dedicated versions 2 Can integrate with on site deployment of Rights Management Service 1 Outlook Web Access Standard Outlook Anywhere BlackBerry Devices5 AD Credential Synchronization AD/GAL Synchronization On-Premise Exchange Free/Busy On-Premise Notes Free/Busy Exchange 2000, 2003, 2007 Outlook 2007 Support Dedicated Client & Mobility General Shared Contacts, Tasks 5GB Exchange 2007 Server Features Coexistence Larger Size Mailbox Available Dedicated Outlook 2003 Support Entourage Support 3 Firefox /Safari Web Browser 4 Windows Mobile 6 Devices Active Sync 12 Devices Migration Default Mailbox Size Standard Exchange 5.5 Notes/Domino GroupWise POP3/IMAP Customer Portal Administration Center Online Portal Exchange 2007 Server Features Current Feature Future Releases Company Portal Sign In Client 3 Free/Busy and GAL is not supported on Entourage Only OWA Light is supported on Firefox and Safari browser 5 Provide basis Blackberry support (mail, calendar, contacts, GAL, device /wipe) 4 SharePoint Online Details (1) Collaboration Surveys People and Group Sync with Outlook Email Alerts & Notifications Issue Tracking Document Collaboration Presence Social Networking Mail Enabled List Document Info Panel/Action Bar Content Authoring Master Pages, Layouts, Controls Content Management Retention and Audit Policies 4 Three State Workflow State Variations High Fidelity Web Site/Branding Slide Library WYSIWYG Content Editor Content Staging, Publishing, Dploy IRM Integration Std Business Doc Workflows Std Enterprise Site Templates Std Publishing Site Templates Records Repository and Legal Hold Email Content as Records VSTF Integration Deskless available in both standard and dedicated versions Standard does not include My Site Host, News Home Template, Internet Presence Web Site 1 2 SharePoint 2007 Server Features Client Integration SharePoint Designer RSS Content Syndication Audience Targeting Site Manager Site Documentation Aggregation Portal Site Templates Portal Meeting Site Templates 2 3 Dedicated User Profile Import Privacy and Security Audience Targeting My Sites; Site Directory Colleagues and Memberships Document Roll-up Web Part Mobile Device Support Backup and Restore SP Designer Aggregate Web Parts Search (UI, relevance, security) Cross Site Collection Search Search Collaboration Site Templates Standard Enterprise Content Sources People Search Search Federation Business Data Search Form Libraries Forms SharePoint Server 2007 Features Custom Non-Code Workflows MOSS Out of Box Workflows Browser Based Forms Custom Code Workflows Current Feature Future Releases Standard Dedicated Standard does not include Blank Meeting, Decision Meeting, Social Meeting, Multipage Meeting Workspace 4 Standard does not include logging of all actions on sites, content, and workflows, audit log reporting 3 SharePoint Online Details (2) Features Standard Dedicated BI Dashboard Business Intelligence KPI and Filtering Web Parts Report Center Templates Excel Services Data Connection Libraries Business Data Catalog Business Data Web Parts Performance Point Integration 99.9% Uptime SLA 24x7 Web/Phone IT Pro Support Service Specific Geo Redundancy Data Protection Multiple Site Collections Support Vanity Domains 250MB/User Storage Authenticated Access 30 Days Backup & Restore WAN Acceleration Pre-Production Environment Partner Access Anonymous Access Current Feature Future Release OC Online Details Standard Dedicated IM and Presence via OC Client IM and Presence IM and Presence via OC Web client IM and Presence via mobile client Group IM Address Book Search Distribution List Expansion Office Presence Integration Exchange Calendar Integration1 Sharepoint Presence Integration Federation Security & Compliance PIC IM Filtering Encryption Content Archiving Antivirus 2 OC Server 2007 R2 Features Group Chat 1:1 Audio and Video – Internal2 Advanced Collaboration OC Server 2007 R2 Features 1 Manual workaround needed 1:1 Audio and Video – External File Transfer – Internal2 File Transfer – External Web Conferencing Audio and Video Conferencing Unified Messaging with Exchange Enterprise Voice Current Feature Future Releases Standard Dedicated Standard and Dedicated Attributes Standard Dedicated Exchange, SharePoint and OC Server Features Similar features for Exchange but greater disparity for SharePoint and OC Online Closer alignment with server capabilities Subscription Management Purchase via EA or Microsoft Online Customer Portal; Annual pre-pay; Monthly Billing Custom contract; Invoice in arrear; Monthly Billing User Provisioning AD sync available but require self service activation via Microsoft Online Administration Center; Company wide pooled storage Automated provision via AD sync; Fixed email storage per user Service Configuration Self configuration via portal Limited configuration capabilities More configuration capabilities through support process only End User Experience Different credentials versus AD with required use of Sign-In Client AD synchronized credentials; no additional client software User Access No need for VPN; all HTTPS Outlook 2007 only Require dedicated network link Outlook 2003 + Support 24x7 IT Pro call support and support portal 24x7 IT Pro call support and email only SLA 99.9% with up to 100% credit, reactive reporting only 99.9% with up to 100% credit, proactive reporting and credit Co-existence and Migration NO free/busy co-existence Standard tools only support Exchange 2000+ migration, 2 stage migration for other platform or Partner Free/busy co-existence Custom migration by Microsoft or Partner Datacenter Hosting Multi-tenant architecture Dedicated hardware, storage Security and Continuity Geo-Redundancy CyberTrust Certification SAS-70 in progress Geo-Redundancy SAS-70 certified Extensibility Web services support but NO code-level customization for SharePoint Web services support and code-level customization for SharePoint BPOS Standard Features Roadmap • Increase to 5GB mailbox • Multi-Language UI • Deskless Worker • Blackberry Device Support Standard Standard • International Release • Deskless Worker Standard • Audio/Video quality improvements • Partner Order on Behalf • Wave 14 Updates • Closes Feature Gaps • New Server Features • Partner Order on Behalf • Wave 14 Updates • Closes Feature Gaps • New Server Features • First General Availability • Basic IM and Presence • Wave 14 Updates • Closes Feature Gaps • New Server Features • Wave 14 Updates BPOS Dedicated Features Roadmap • Deskless Worker • Enhanced Blackberry Support Dedicated Dedicated Dedicated Shared Services • Deskless Worker • Partner Access • WAN Acceleration • 10GB Site Collection • 1:1 Audio/Video • Web Access (CWA) • Increase transport limit • 5GB default mailbox • Wave 14 Updates • Closes Feature Gaps • New Server Features • Extending partner access • Data migration • Wave 14 Updates • Closes Feature Gaps • New Server Features • Archiving support • Desktop sharing • VPN Support • Multi-Forest Support • Two Factor Authentication • Closes Feature Gaps • New Server Features • Federation Support Enabling Transition to Online New or Existing SA Agreement Additional Step-Up USL Agreement Software Assurance Credit for Software Assurance WITH Perpetual Client Access License Step-Up User Subscription License USL Agreement User Subscription License Services Are Licensed on a Per User Basis 30 Retail USL Pricing BPOS Standard Exchange Online Standard $10.00 Office SharePoint Online Standard $7.25 Office Communications Online (IM and Presence)—Not in V1 $2.50 Business Productivity Online Suite 38% off Includes: Exchange Standard SharePoint Standard Office Communications Live Meeting Standard $15.00 Office Live Meeting Standard $4.50 Exchange Online Deskless Worker $2.00 Deskless Worker Suite SharePoint Online Deskless Worker $2.00 $3.00 BPOS Dedicated requires additional Service Subscription License (SSL) including first 5000 seats Pricing above does not include volume discounts and Step Up discount 31 Learn More BPOS Standard • 30 days free trial http://microsoft.com/online • Technical Information on TechNet http://technet.microsoft.com/msonline • Exchange Online Service Description • SharePoint Online Service Description • Office Communication Online Service Description • SharePoint Online Developer Guide • Service Level Agreement • Migration/Deployment Guides and Tools • Other technical information and blogs BPOS Dedicated • Technical Information on Download Center http://go.microsoft.com/fwlink/?LinkId=140276 • Exchange Online Service Description • SharePoint Online Service Description • Office Communication Online Service Description • SharePoint Online Customization Guide • Service Level Agreement • Other technical information © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 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