Field Force Automation
Software
PNWS-AWWA Conference
Mobile Workshop for Water Utilities
May 1, 2008
Agenda
• Marshall Overview
• Vancouver Case Study
• Mobile Technology for Water/Wastewater
Utilities
• Mobile Software Review and
Demonstration
• Questions and Answers
About Marshall
14 Years of Excellence 1994 –2008
– Privately-held company
– Spatial enterprise integration software
– ESRI business partner
– Hansen solutions partner
– Developed Hansen’s GIS products
– Mobile technology experts
– Focused on utilities and public works
City of Vancouver, Water
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Fourth largest water utility in WA
Serves 200,000 people
800+ miles of pipes
64,000+ water meters
Top Priorities
– Quality,
– Service
– Cost Containment
Problem
• Growing City, high demand on staff
• Paper-based work flow time
consuming/slow
• Data entry back log and system lag
• Out of date paper maps
• Difficult to locate assets and work
• Many steps to track and close work
• Multiple trips back to the office
Field Requirements
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Easy to use
Low cost
Up-to-date data and maps in the field
Fast performance, without hardware
upgrade
• Digital work orders and service requests in
the field
Results
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Vancouver selected GeoResults Mobile
36 Gateway laptops mounted in vehicles
Citrix servers in the back office
Direct connection to ArcSDE
Integrated GIS and Work Orders
Visual activity display
Retrieve and complete Work Orders and
Service Requests
Mobilize Your Enterprise™
Vancouver Water
“Having a partner like Marshall has been a
compliment to our vision of a mobile
solution that would suit our needs today
and be ready for the challenges of
tomorrow.”
Steve Furno, City of Vancouver, WA.
Solution
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Reduces overtime
Eliminates paper and automates workflow
Matches assets to work orders
Helps locate critical assets quickly
Helps complete activities in the field
Less travel and driving
Works wirelessly or disconnected
Mobilize Your Enterprise™
Mobile Uses For
Water/Wastewater
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Valve and hydrant maintenance
Sewer main cleaning and manhole inspection
Customer service/emergency response
Locate valves and meters
Field data collection
Work management
Preventative maintenance
• Track vehicles, assets, and resources
Spatial Enterprise
Integration Roadmap
Integrated
Maintenance
Link Data
Data
Development
Integration Integrated
Database
Planning
Design
Field Force
Automation
Access
Analysis
Reporting
• GeoResults Mobile
!(
Johnson
Laurens
Gilman Building Products CompanyTreutlen
Emanuel
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Candler
Shepard LC
!( Claude Howard Lumber Co. Inc.
Bulloch
Tolleson Lumber Co
Bleckley
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Atlantic Pole
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Georgia-Pacific Corp.
Evans
Bryan
Pulaski
Tattnall
Dodge
Dooly
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!(
Langdale Chauncey
$
1
Liberty
Clements Lumber
!(
Wilcox
Beasley F.P.
Norbord
Crisp
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Rayonier
!(
"
Long
!(
Ben Hill
Southern Veneer
Turner
"
Rayonier
Meridith Pole
ESRI
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ERM
Wilkinson
Twiggs
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McIntosh
!(
Beech Pole
Wayne
Irwin
Glynn
Tift
Green Thumb
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Worth
Berrien
Atkinson
Ware
!(
Ace Pole
Pierce
Cook
!(
G.S.O.
Brantley
Varn Wood Products Camden
"
!(
Feature class Water Main
Field name
ESRI
Geometry type Polygon
Contains Z values No
Contains M values No
Allow Default
Precinulls value Domain sion Scale Length
Object ID
Shape
Geometry
Yes
Double
Yes
0
0
Double
Yes
0
0
Text
Yes
Shape_Area
zone
Pressure
ERM
Data type
OBJECTID
Shape_Length
Yes
30
Yes
30
Relationship class UnitID
• GeoResults Sync
30
Text
Text
Name Water Main
Primary key
Foreign key
Destination table/feature class
Name Main
No relationship rules defined.
• GeoResults Toolbox
Table Hansen Asset
Type Simple
Forward label
Cardinality 1 - M
Backward label
Notification None (no messages propagated)
Origin table/feature class
Allow Default
Precinulls value Domain sion Scale Length
Field name
Data type
OBJECTID
Object ID
Water
Text
Yes
30
Length
Text
Yes
30
Type
Text
Yes
30
Year
Text
Yes
30
Address
Text
Yes
??
Text
Yes
??
Text
Yes
??
• GeoResults Data Loader
• GeoResults Address Link
• Geodatabase Designer
• GeoResults Web
GeoResults Customers
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Anchorage, AK
Vancouver Water, WA
Hernando County, FL
Phoenix Water, AZ
Peoria Public Works, AZ
Tempe Water, AZ
Longmont Utilities, CO
Virginia Beach Water, VA
Martin County, FL
Norfolk, VA
Stafford County, VA
Providence Water
Markham, ON, CN
Auburn, WA
Dayton Water, OH
Las Vegas, NV
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Kansas City Water, MO
Franklin, TN
Austin Water, TX
Troy, MI
Winston-Salem, NC
Seattle DOT
Walla Walla, WA
Shoreline Public Works, WA
Kirkland, WA
Port of Seattle, WA
Hillsborough County, FL
Monterey, CA
Napa Sanitation District
Lake Oswego, OR
Aurora Water, CO
Groton, CT
Extend Your Enterprise
CIS
Work
Management
GIS
Other IT Systems
Web
Service
Enterprise Asset Management
Mobile
Client
Conceptual Architecture
Data
Client
Component
Administrative/
Server Component
GIS
GeoResults
Mobile
Client
GeoResults Mobile
Administrator/
Web Service
Wireless or
LAN Connection
Business
Data
Foundation
• ESRI
– Mobile Client
• Powered by ArcGIS Engine/ArcObjects
– Administrative Component Tool
• ArcGIS Desktop Toolbar
• Microsoft
– .NET/SOA/Web Services
– “Smart Client” Technology
– Windows XP OS
Industry standard software means investment protection
Smart Client Technology
Next generation client technology
GeoResults Mobile
• Functionality
– Current “Smart Maps” or Digital Map Books.
– GPS Integration
• Navigation
• Field Data Collection
– Asset Condition Updates
– Field Data Collection
– Automated Work Order Processing
– Service Request Inspection
Modular Functionality
• GoMap!
– Brings smart maps to the field including GPS and
redlining
• GoCollect!
– Advanced editing and data collection for field users
• GoWork!
– Work order management including retrieving, modifying,
creating, and closing work orders in the field
• GoRespond!
– Retrieve and update service inspection requests in the
field
GoMap! – Digital Map book
and Navigation
• Locate Assets and ID’s
• Integrates with GPS
• Locate Intersection/
Address
• See Asset ID’s on the
map
• View Asset Information
• Other tools (e.g.,
Measure and Redlining)
Less travel looking for assets
GPS navigation, location, & tracking
You Are
Here
GoCollect!
• Field Data Collection and Asset Inventory Update
– Create New Assets
– Update Asset
Inventory
– Move Asset
Location
– Correct GIS Data
Easy to complete activities in the field
GoWork!
• Work Orders and Group Projects
– Matches asset to work order
– Update and close
work order
– Streamlines PM
– Visually see group
project
– Create work order
based on map asset
– Select map asset to
view work order
Reduces steps to
close a work order
Integration with external business systems
GoRespond!
• Services Requests
– Create work order from service request
– Resolve service request in the field
– Locate service
request
– Identify problem
quickly
– Associate service
requests to assets,
parcel and/or
addresses
No need to hand enter
data in the office
Integration with external business systems
Administrative Component
Web-based client configuration and review/QA
GeoResults Mobile
Demonstration
Thank You
Questions?
Rhett Harman, GISP
Marshall and Associates, Inc.
rharman@marshallgis.com
(360) 352-1279
GeoResults Mobile
ArcGIS Server Mobile
• ArcGIS Server Support
• Support for “Microsoft
Mobile” clients
– ArcGIS Server Mobile
• Data Replication Support
• ArcGIS 9.3 Technology
• Additional Back Office Business Systems
Microsoft Mobile Client
Mobilize Your Enterprise™