Electronic Service Card
1
Service Name: Issuing licenses for nursery
2 Service Description
A request of one person or a company or a government institution or non-governmental organization
to allow licensed nursery
3 Point of Service Delivery
Ministry Of Social Affairs – Child Department
4
The Target Audience
Persons or a company or a non-governmental organization
5
Documents Required
1. The supporting documents of the license holder
a. A passport copy
b. A National Registration (Khulasat Qaid)
c. A copy of the academic qualifications
d. A certificate of good conduct
e. (4) Personal Photographs
2. A copy of lease contract or the hold of the property from the Municipality.
3. A drawing of the nursery location.
4. Scheme land villa and interior design with the distribution of rooms & number of children.
5. A children registration application form of the nursery.
6. A schedule outlining the fees prescribed in the nursery, with details, if any.
7. A schedule illustrating the maximum and minimum salaries of the nursery staff.
8. A schedule explaining the children daily program at the nursery according to their age group.
9. An application form outlining the rules and regulations established in the nursery.
10. Contract for health doctor visiting from a health authority supported.
11. CV director of the nursery
12. Approval letter from the Civil Defense after the approval of the Ministry of Social Affairs.
13. Approval letter from the municipality after the approval of the Ministry of Social Affairs
14. A picture of Licensing Department of Economic Development after the approval of the Ministry of Social
Affairs.
6
Conditions and Requirements to obtain service
15. A license holder should be a citizen of United Arab Emirates
16. Licensed nurseries in the ministries and government bodies and public institutions, government
departments and divans
17. Civil Defence approvals are met and the validity of the municipal building after the approval of the Ministry
of Social Affairs.
and With a commitment to the substances within the Federal Law No. (5) For the year 1983 in the nursery
in the Regulations of the law and the Ministerial Decree No. (19) For the year 2006 in the role of nurseries
ministries and public bodies and institutions and government departments and divans.
7
Steps to implement the service
1. Submission of the application through web site or smart service.
2. The applicant will receive an email or SMS (if he has an account) and when the status will change
3. The child department will processes the request and then check the validity of the data provided, in case
failure to provide full information, the application will be rejected.
4. After the success of data validation, will conduct a survey of the site to ensure the quality of the facility. This
survey can be repeated in the case if there was a need to repair the damage.
5. Upon completion of the survey of the site, will require the initial documents submitted and then the final.
6. Will be paid nurseries e-Dirham license fee
7. The license will be issued to the applicant
8
The expected time to get service
days 45
9
Service Fees
Payment of the Private nursery license fees as 10000 by E-Dirham Card
10
Channel of Service Delivery
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
11
Channel to get the Service
Child Department
12
Electronic form Link
Click here
13
Direct Responsible of the service
Employees in Licensing & Supervision section
Abu Dhabi: Roqaya almarzougi – Tel:026914521- fax:026429135
Al Ain : Mariam alshamsi- Tel:
Dubai: Shamsa almarri – Tel:046011253- fax:042610384
Hanan alsayegh – Tel:046011258- fax: 042610384
Sharjah and the Northern Emirates : Mariam Alswaidy – Tel: 046011264 – fax: 042610384
14
Place / site of service
Ministry of Social Affairs – child department (Abu Dhabi – Dubai – Al ain)
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
15 Details of Customers Service Center
Reception
Phone Number: 04/2637777
Fax Number: 042634882
PO BOX : 4409
Email: sugg.comp@msa.gov.ae
Customer Service
Phone Number: 046011(141-139-101)
Suggestions and Complaints
Phone Number: 046011211
Fax Number: 042610388
Email: sugg.comp@msa.gov.ae
16
Number of users of the Service
year
2009
2010
2011
2012
2013
2014
2015
1. *Occur on a quarterly basis
17 Help
Click here to get help
Number of
users
2
1
14
11
386
9
1
Electronic Service Card
1
Service Name: Renewal nursery licensed
2
Service Description
A request of one person or a company or a government institution or non-governmental organization to
Renewal nursery licensed
3
Point of Service Delivery
Ministry Of Social Affairs – Child Department
4
The Target Audience
Persons or a company or a non-governmental organization
5
Documents Required
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
6
Renewal nursery license form
The latest license issued by the Ministry (the original copy).
A copy of the latest professional license of the nursery issued by the Department of Economic
Development.
A copy of the license terms of prevention and safety of civil defense.
A passport copy of the license holder.
A copy of the nursery staff’s labour cards.
The nursery staff list issued by Ministry of Labour.
A copy of the medical supervision contract.
A copy of the professional license of the medical establishment.
A copy of the physician license card.
A copy of the nurse license.
A list of the children of the nursery showing the (name - nationality – gender - date of birth).
The fees prescribed in the nursery in details
A copy of rent contract for the villa.
Bylaws of the custody of (custody laws).
A copy of children registration form.
16.
Conditions and Requirements to obtain service
1. Submit a request to renew a nursery license to the Ministry of Social Affairs
2. Commitment to the specified time duration for renewal.
3. In case of late for license renewal (Nurseries):
• The first pay a fine of AED 2000, after the expiration of 30 days after license expiration date nursery.
• The second fine of AED 3,000 after the expiration of 60 days after the license expiration date nursery.
• The cancel the license custody after the expiration of 90 days from the expiration date of custody license.
With a commitment to the substances within the Federal Law No. (5) For the year 1983 in the nursery and the
Ministry Decree No. (19) For the year 2006 in the role of nurseries in ministries and public bodies and
institutions, government departments and divans.
7
Steps to implement the service
1. Submission of the application through web site or smart service.
2. The applicant will receive an email or SMS (if he has an account) and when the status will change
3. The child department will processes the request and then check the validity of the data provided, in case
failure to provide full information, the application will be rejected.
4. After the success of data validation, will conduct a survey of the site to ensure the quality of the facility. This
survey can be repeated in the case if there was a need to repair the damage.
5. Upon completion of the survey of the site, will require the initial documents submitted and then the final.
6. Will be paid nurseries e-Dirham license fee
7. The license will be issued to the applicant
8
The expected time to get service
10 working days after the collection of fees
9
Service Fees
Payment of the nursery Renewing license fees as 5000 by E-Dirham Card
10 Channel of Service Delivery
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
11 Channel to get the Service
Child Department
12 Electronic form Link
Click here
13 Direct Responsible of the service
Employees in Licensing & Supervision section
Abu Dhabi: Roqaya almarzougi – Tel:026914521- fax:026429135
Al Ain : Mariam alshamsi- Tel:
Dubai: Shamsa almarri – Tel:046011253- fax:042610384
Hanan alsayegh – Tel:046011258- fax: 042610384
Sharjah and the Northern Emirates : Ayshe alhooti – Tel: 046011264 – fax: 042610384
14 Place / site of service
Ministry of Social Affairs – child department (Abu Dhabi – Dubai – Al ain)
15 Details of Customers Service Center
Reception
Phone Number: 04/2637777
Fax Number: 042634882
PO BOX : 4409
Email: sugg.comp@msa.gov.ae
Customer Service
Phone Number: 046011(141-139-101)
Suggestions and Complaints
Phone Number: 046011211
Fax Number: 042610388
Email: sugg.comp@msa.gov.ae
16 Number of users of the Service
year
Number of
users
2011
5
2012
2
2013
1
*Occur on a quarterly basis
17 Help
Click here to get help