Title of Study or Research Topic Potential Best-Practice Organization Screening Survey General Information YOUR ORGANIZATION NAME is currently conducting research into RESEARCH TOPIC. The purpose of this survey is to identify organizations with successful practices in this area. In exchange for completing this survey, each participant will receive a complimentary report summarizing the results from the total pool of respondents (organization-specific information blinded). We will invite select participants to participate in a brief follow-up phone interview. Based on the information gathered, we will invite certain organizations to share detailed information with our benchmarking team and possibly other organizations about their business practices. Those top organizations can participate in the events and activities related to this research project at no cost, learning from other high performers in RESEARCH TOPIC. Thank you for taking the time to complete this short survey. If you have any questions or would like more information about the project, please contact NAME at E-MAIL or PHONE NUMBER. Your information will be kept completely confidential unless you give explicit permission to share. Contact Information Name: Organization name: Job title: E-mail: Phone: Demographics 1. Are you answering this survey for your whole organization or for a single division/business unit? Entire organization A single division or business unit. Please identify this division or business unit: A particular function (e.g., marketing, R&D). Please specify: Page 1 of 6 Research provided by APQC, the international resource for benchmarks and best practices K02408 ©2010 APQC. ALL RIGHTS RESERVED 2. 3. To which industry does the entity you selected in Question 1 belong? Aerospace/Defense Food and Beverage Oil and Gas Automotive Government Services/Hotel/Retail Banks/Financial/Real Estate Healthcare/Pharmaceutical Telecomm/Utilities Chemicals/Petroleum/Energy Insurance Transportation Computer Hardware/Software IT Services Other (please specify): Consumer Goods Mining Electronics Nonprofit How many individuals are currently employed full-time by that entity? (Select one.) Less than 100 100 –499 500 –999 1,000 –4,999 5,000 –9,999 10,000 or more employees 4. For the most recently ended fiscal year, what was that entity’s gross revenue or budget in U.S. dollars? (Select one.) Less than $100 million $100 million to less than $500 million $500 million to less than $1 billion $1 billion to less than $5 billion $5 billion to less than $10 billion $10 billion or more Page 2 of 6 Research provided by APQC, the international resource for benchmarks and best practices K02408 ©2010 APQC. ALL RIGHTS RESERVED Processes and Practices (Structure your questions as appropriate, limiting the number to 25. The following questions are a sampling from an APQC working capital management screening survey.) ORGANIZATIONAL STRUCTURE 5. Yes Has the executive team at your organization taken steps to encourage and/or require cross-functional collaboration to improve working capital management? No 5a. If yes, please describe how: 6. Which roles at your organization are directly responsible for the end‐to‐end working capital management process? (Please provide specific job titles if possible.) 7. Has your organization outsourced any part of its order‐to‐cash process (e.g., billing, collections, dispute management, cash application)? Yes No 7a. If yes, please describe which processes: 8. Yes Has your organization outsourced any part of its procure‐to‐pay process (e.g., procurement, purchase order management, invoice auditing, invoice approval, payment processing)? No 8a. If yes, please describe which processes: Page 3 of 6 Research provided by APQC, the international resource for benchmarks and best practices K02408 ©2010 APQC. ALL RIGHTS RESERVED TECHNOLOGY 9. Do you use any of the following technologies/tools in your working capital management processes: (Select all that apply.) Entire organization Optical character recognition technology Imaging and workflow systems within accounts payable and/or accounts receivable Electronic data interchange (EDI) Web‐based technologies Electronic invoice‐matching systems Electronic funds transfer (EFT) Preauthorized automated clearinghouse (ACH) Financial electronic data interchange (FEDI)—a combination of EDI and ACH that allows simultaneous invoice processing and payment transfer Electronic invoice presentment and payment (EIPP) systems Extensible business reporting language (XBRL) E‐payables (card applications) Check 21 – (remote capture and deposit) STRATEGY 10. How satisfied are you that your organization understands the drivers of payment regularity in your receivables portfolio? (Select only one.) Dissatisfied Somewhat dissatisfied Neither satisfied or dissatisfied Somewhat satisfied Satisfied Page 4 of 6 Research provided by APQC, the international resource for benchmarks and best practices K02408 ©2010 APQC. ALL RIGHTS RESERVED 11. How satisfied are you that your organization can identify and mitigate trade credit risk? (Select only one.) Dissatisfied Somewhat dissatisfied Neither satisfied or dissatisfied Somewhat satisfied Satisfied 12. To what extent do accounts payable and accounts receivable professionals’ analyses, research, and recommendations influence the overall working capital management strategy at your organization? Not at all influential Slightly influential Moderately influential Very influential Extremely influential OUTCOMES/MEASUREMENT 13. Have you demonstrated a linkage between working capital management and organizational profitability at your organization? Yes No 13a. If yes, please describe: 14. If selected as a study best‐practice partner, what are the top three leading practices for working capital management that study participants could learn from your organization? Practice one: Practice two: Practice three: 15. Please provide any additional comments here: Page 5 of 6 Research provided by APQC, the international resource for benchmarks and best practices K02408 ©2010 APQC. ALL RIGHTS RESERVED Thank you for completing the screening survey for YOUR ORGANIZATION NAME’s RESEARCH TOPIC research project. We look forward to providing you with a summary results report. We may contact you to schedule a follow-up call to discuss your responses. If you have questions or would like additional information about the project, please contact NAME at E-MAIL or PHONE NUMBER. Page 6 of 6 Research provided by APQC, the international resource for benchmarks and best practices K02408 ©2010 APQC. ALL RIGHTS RESERVED