hss hire presentation

Office Supplies & Stationery
End User Guide
Sarah Proctor
Lead Category Manager
Carillion Supply Chain
Spicers background and contact details
Who are Spicers and what is their background?
 Spicers is the largest and longest established office supplies company in the UK (est. 1946) with
distribution centres and logistics teams covering the whole of the UK and Ireland.
 Spicers provide their own private label range – 5 Star along with a huge range of branded and
environmental products
Who is our dedicated Customer Service person and what are their contact details?
 Stacey or Natalie email: carillion@spicers.co.uk or telephone: 0844 238 0091
Who is the Spicers Account Manager and how do we contact them?
 The Spicers National Account Director is Joanne Minns who can be contacted on 07720 337806 or
Ordering Methods and Core Products
 The preferred method for ordering is online. However, if you have limited access to the online system an
offline order template is available. Please contact the Carillion Customer Service Team for a copy of the
offline order template
 A core product catalogue has been produced consisting of 913 high usage products
 Core products benefit from a lower supplier margin than non-core products and are therefore more cost
effective. Please ensure you check the core product list before selecting a non-core product
 There are a number of products, which are excluded from this contract such as laptops, iPads, mobile
phones & desktop printers. For these products please refer to IT Purchasing
 On the core product list are 315 Spicers own brand ‘5 Star’ products. The ‘5 Star’ products are of high
quality and Spicers donates a contribution of ‘5 Star’ sales through the Spicers Charitable Trust
 Core products are identified online with an orange heart containing a pound sign (£)
 All deliveries are next working day, excluding specials. The cut off time for ensuring next day delivery is 4pm
 Returns can be raised online or by contacting the Carillion Customer Service Team within 14 days of receipt
of goods. Collections, replacements and/or credits will be arranged & advised by the representative
Payment Methods
 The preferred payment method is purchase card. If you do not have a purchase card you can apply for one by contacting the
Carillion S&A Purchase Card Team at S&ATeamPurchaseCards@carillionplc.com
 If you have any issues with your purchase card please contact the purchase card team at the email address above
 For orders on all accounts you will receive an email order acknowledgement. P Card orders are subject to validation and you
will first receive an email confirming that your order is awaiting approval, followed by a second email confirming it has been
processed. If for any reason the P Card fails authorisation you will receive email notification from Customer Services
explaining the issue
Invoice Accounts
 For business without purchase card capability invoice accounts are available
 Your account will be set up and charged against your cost centre, you will not have to raise and enter
purchase orders when placing orders
 Invoices are consolidated and issued to Carillion Group Services and recharged back to the business using your cost centre
Recharging costs
 If you have an invoice account and need to recharge the cost of your purchases to another project you will need to enter the
cost codes for that project into the ‘Any Additional Information’ field at the second stage of the checkout process
 When recharging costs it is crucial you enter the correct Project Organisation, Project Number and Task Number at the time of
ordering errors will result in the cost being charged to your cost centre incorrectly
How to set up an Account
 To order from Spicers you will need to set up an account by contacting the customer services
team carillion@spicers.co.uk
 Once your account is set up you will also receive by email in PDF format:
Core product list
 User guide & FAQ’s
 If you have any queries regarding how to get the best from the online system please contact
the customer services team.
 If you experience any issues please contact the Carillion Customer Service Team or your
Account Director Joanne Minns
Frequently Asked Questions
1. I am unable to find the exact product we require on the core list. How do we order the specific item?
The on line portal provides a number of simple to use and intuitive search functions including search by
category, product code or in the case of IT consumables, by entering the make and model of printer.
Should you still not be able to find the item you require then please contact your dedicated CS team and
they will pinpoint it for you.
2. Do Spicers have a specials team for unusual requests outside of the catalogue?
Yes. Spicers have a specific team that source special items that are not in our catalogue both for our
corporate end users and dealer resellers. Please email or call your dedicated CS team with any such
requirements. When the item has been sourced the CS representative will contact you directly with the
price and lead time.
3. What is the procedure for returns and exchanges?
Please contact your dedicated CS team. They will arrange collection of the unwanted items along with the
necessary credit.
FAQ’s continued
4. How do I go about setting up a regular weekly order of a frequently ordered line?
This is a common request, particularly for items such as copier paper. Please contact your dedicated CS Team who
will be very pleased to arrange.
5. Who do I speak to about setting up a new P card?
The dedicated CS team have been fully briefed on Carillion’s P Card requirements and will be able to advise any
new members of staff of the appropriate process.
6. How do I order larger items such as business machines or furniture?
All these items are available to order on line or via your CS Team. In some instances because of the high value, your
order may need to be approved by a Carillion line Manager. You will be advised at point of order if this is the case.
7. We have a new member of staff. Who do I contact to provide end user training and new log ins/ passwords?
Please contact your dedicated CS Team. They will arrange passwords and log ins and contact one of the Account
Managers on your behalf if on site training is required.
FAQ’s continued
8. What is the process for leavers?
Please contact the Carillion Category Manager – Sarah Proctor email: sarah.proctor@carillionplc.com .
9. How do I order offline?
Spicers have provided Carillion with an off line ordering template for end users without on line ordering
access. These templates are available from your dedicated CS team which can then be faxed or emailed
back to the CS Team for processing.
10. Who do I contact for pricing queries?
In the first instance please contact your dedicated CS team. If the query cannot be resolved straightaway
then it would be escalated to one of the two Account Managers.
11.How do I view the core products list?
There is a “Core list order pad” in the drop down menu in a similar fashion to the favourites list containing
all the agreed core items.
FAQ’s continued
12. What do I have that highlights core products?
On the Core list order pad the items will be illustrated with a thumbnail picture and will be highlighted in
13. How do end users create a favourites list?
Simply click on the link – “Add to favourites” and the item will be added.
14. How do I enter “Recharge information”?
Firstly, go to delivery instructions. The default will always be the original cost centre but also access to
multiple pre approved alternatives. There is also a freeform box to add special instructions or a project
15. Do end users receive an email confirming their order and order details?
Yes , you will receive an email detailing …….
16. How do I create a return on the system?
Go into the “order history” link and click on return order.