Welcome…..
Introductions………….
Mike Harper - Sector Manager Government
John Brown - Government Sector Executive
Lisa Shepherd -NHS Customer Services
Anne McKenzie -Project Management
Chris Astley -Converged Services
Liz Craig -NHS Account Management
Bill Cowley -NHS Account Management
Purpose of the presentation
•
Why Vodafone for NHS Scotland?
•
Catalist Framework agreement overview
•
Project Management - consolidation
•
Customer Services support for NHS
•
Converged Services overview
•
The Next Steps
Vodafone and Government
• Over 20 years experience in
mobile communications
• Headquartered in
Newbury, UK
• 179 million customers
worldwide
• Strategic Partner of UK
Government for mobile
communications
since 2000
What did our customers like from the existing
GTM contract
•
Like simplicity of framework agreement
•
Want flexibility to use phones more
•
Like the flexibility of equipment credit
•
Need help to monitor and collect
payment for personal calls
•
Reduce the cost of making calls and using
voicemail
How we have responded…
•
Saving 30% across all tariffs and
services
•
Developed a unique proposition
– Vodafone Teamwork and
specifically tailored products
•
Continued equipment credit regime
•
Introduced spend management
portfolio of products
Vodafone has developed special NHS products
• Loneworker Protection
– Discreet alarm activation
– Message capture system ; Location finder
– Links instantly to Orbis Monitoring response centre
– Incidents handled by real operators 24/7
• Spend Management suite
– Dual line; one phone – two bills
– Split bill
– Star billing
• Community Text
• Over the air management
Project Management
(Acquisitions)
Service Project Manager PM(A)
Anne McKenzie
Project Management (Acquisitions)
To manage your implementation your dedicated Project Manager and
Support team will:
•
•
•
•
•
•
•
•
Be clear on your objectives and any challenges
Provide close support for key stakeholders
Identify key risks and implement project plan
Identify billing and reporting requirements
Implement Communication plan
Work to OFCOM regulations using MNP
Have regular project meetings internal and external
Provide SIM memory transfer solutions
Mobile Number Portability
•
•
MNP - OFCOM sponsored, operates using a central database –
all SP’s have access
Customer contacts Donor Service Provider requesting a Port
Authorisation Code
•
PAC issued within 10 working days (>25 CTN’s)
•
PAC registered on OFCOM website – valid 30 calendar days
•
PAC and mobile numbers provided to Vodafone Corporate
•
Details verified from OFCOM website
•
Numbers port on agreed date (NB this can go beyond the PAC expiry
date by 10 days)
What do we need from you?
• Accurate
Database completed in Vodafone standard template
format
• PAC codes and expiry dates for the numbers porting
• Order of priority and port timescales for each location/division
• Policies (i.e re international roaming) and billing requirements
• Delivery address for sims/replacement handsets and welcome
packs
• An agreed communication plan to include timing, method and
frequency
• Preferred method of sim memory transfer options
Sim Memory Solutions
• Provide SIM memory solutions:
• Via compatible handsets
• Vodafone Retail stores
• SIM card readers
What happens on transfer day?
PORT
• Users will have received welcome pack and new SIM card
Any stored numbers on SIM can be transferred to new SIM on,
before or after transfer takes place.
•
Number will port on agreed date between 11am and 4pm (unless
it is a Vodafone originating number – in this case the port will
happen at midnight on the day of the port)
•
Insert new Vodafone SIM – (in some cases there can sometimes
be a short delay in registering the SIM to the new network)
•
Some Recent Transfers
6500 Ports - Orange
500 Ports - 02/Orange
3100 ports - 02
3000 Ports - Orange
1000 Ports - 02
BAA
550 Ports - 02
NHS Customer Management
NHS Customer Services Manager
Lisa Sheppard
Converged Services
Account Manager
Chris Astley
What is the Fixed Line Solutions Product Set
• The products that can be offered as a total solution are:
–Fixed line calls and line rental
–Broadband
–Internet connectivity
–Private circuits and inter office connectivity
–Business Numbers
Why do Vodafone offer Fixed Line Solutions
•
Fixed Line Solutions is an integral part of the Vodafone product offering
•
By offering Fixed Line Solutions Vodafone can offer a company a total solution
for its Corporate offices, Branch offices as well as its remote and Home workers.
•
With the world renowned Vodafone stability, reliability and quality of service your
company is in safe hands
Suppliers
Vodafone has a range of suppliers for it’s Fixed Line Solutions
– Analogue & ISDN Line rental
– Private Circuits
– Broadband
– IP VPN
– Internet Connectivity
– Low cost calls (CPS)
– Business Numbers
Vodafone addresses the full range of business applications with managed IP VPNs
Remote Access VPN
Site to Site VPN
Main Office
Virtual Private
Network
Remote Office
1
Regional Office
Intranet VPN
Business Partners
2
Extranet VPN
Telecommuter
3
Mobile Worker
Remote Access VPN
Vodafone Voice VPN Solutions
What is a Voice VPN?
• A connection or virtual connection to from a PBX to the Vodafone network allowing
company mobiles to become part of the office (fixed) dial plan, use short code dialling
and benefit from a preferential ‘on-net’ rate.
• On-net dialling within the ‘Closed User Group’ (CUG) from:
Mobile ~ Office
Office ~ Mobile
Mobile ~ Mobile
• Significant reduction in both mobile and office call spends
How Does if Work?
• A ‘Closed User Group’ (CUG) database is created on the Vodafone network
containing company mobile and landline numbers.
• Once created, all calls between numbers in the CUG are flagged as ‘on-net’ and
billed at the preferential on-net rate.
• The user experience does not change unless you chose to offer the option of
mobile short dials or (mobile to mobile and office to mobile) or DDI dialling (mobile
to office DDI).
Virtual Fixed Link (VFL)
Other UK Site
Other
UK
Site
Vodafone Closed
User Group
Vodafone
Other UK Site
Other UK Site
HQ Site
The
‘Closed
User
is created
onVPN
themust
Vodafone
network
containing
Sites
that wish
to Group’
be included
in the
have
BTusers
lines and
and
a
In
a
non-VPN
environment
calls
pass
between
mobile
landline
mobile
and
site
telephone
numbers.
Mobile
originated
calls
to
other
programmable
PBX.byThe
PBX
must be configured
to insert the access code
users
and mobiles
are billed
the
appropriate
provider
company
or
to
VPN
sites
are
now
‘on-net’
prefix 16677 before all calls to be routed to Vodafone
Vodafone Voice VPN
BT
Managed Fixed Link
Vodafone Voice VPN
• Addition of UK sites simply requires the new landline numbers to be added to the CUG
(on the Vodafone network) and a piece of on-site PBX routing work to be carried out by
the PBX maintainer
• Virtual Fixed Link was launched in early 2004 and many of Vodafones largest
customers are now benefiting from the VFL service with no major issues to date
• Short dials and DDI dial-in are available using VFL as with the fixed link MVPN service
• Seamless rollout – NO user impact
Benefits
• On-net rate applied to all calls within the Closed User Group (CUG) i.e. mobile ~
mobile, mobile ~ office and office ~ mobile.
• Shorts dials can be associated with mobile numbers if desired (optional).
• Mobile users can dial direct to office DDI’s if desired (optional).
• Allows multiple sites to be part of the same VPN without the need for expensive
fixed link infrastructure at every site.
• No user education required. The user experience remains the same.
Next Steps
•
Complete the order form
•
Supply a list of all landline numbers (by site) that are to be included in the VPN.
These must be BT lines if you wish to route outbound calls to VFL. Non-BT
numbers can be included but will benefit for inbound calls only.
•
Supply ‘Proof of Ownership’ for all landline numbers to be included, either:
–
Landline bill
–
Disc Bill
–
E-mail from landline supplier stating that all listed numbers are effectively
owned by your organisation.
Working Together
Delivering ‘Best Value’
through Understanding the
Needs of Government
Customers”