Karlsruhe Service Research Institute (KSRI)
Status and Perspectives
Dr. Arun Anandasivam, Dr. Stephan Bloehdorn, Prof. Dr. Stefan Nickel, Prof. Dr. Ralf Reussner,
Prof. Dr. Gerhard Satzger, Prof. Dr. Rudi Studer, Prof. Dr-Ing. Stefan Tai, Prof. Dr. Christof Weinhardt
Karlsruhe, May 12th 2011
KARLSRUHE SERVICE RESEARCH INSTITUTE (KSRI)
www.ksri.kit.edu
KIT – University of the State of Baden-Württemberg and
National Research Center of the Helmholtz Association
www.kit.edu
Background & Goals of this Presentation
Background:
 KSRI was founded as a public-private partnership
between KIT and IBM in 2008
 KSRI is evaluated annually by the advisory board
 KSRI advisory board recommended external review
to assess status and perspectives in 2010
Goals of this presentation:
 Summary of evaluation report "KSRI – Status and
Perspectives"
 Discussion of selected focus topics
2
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Overview
3
1
Background and Overview
2
KSRI Education Profile
3
KSRI Research Profile
4
Cooperation of KSRI with IBM and other Industry Partners
5
Embedding of KSRI within the Academic Landscape
6
Embedding of KSRI within KIT
7
Future Development
8
Summary & Conclusion
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Background: Service Research
Service Research investigates complex service systems where
economic value is created jointly by multiple independent parties, acting
together efficiently through the systematic use of information and
communication technologies…
…from different perspectives and in different domains
Energy
Healthcare
ICT
Logistics
... and others
5
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
KSRI Setup
Discrete Optimization &
Logistics**
Software Design &
Quality**
Service Innovation &
Management
Prof. Dr. Stefan Nickel
Prof. Dr. Ralf Reussner
Prof. Dr. Gerhard Satzger
IBM personnel
IBM financial support
eOrganization*
Knowledge
Management
Information &
Market Engineering
Prof. Dr. Stefan Tai
Prof. Dr. Rudi Studer
Prof. Dr. Christof Weinhardt
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Joint Management
Joint Interdisciplinary
Research Projects
Joint Infrastructure
Joint Education
Joint Graduate Program
* until January 2011; ** from January 2011
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12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
KSRI Setup (cont.)
KSRI founded in 2008
Funding and staffing of research
group "Service Innovation and
Management"
General
infrastructure
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12.05.2011
Funding for
Guest
Professorship
KSRI - Status and Perspectives
Basic funding
Funding for
Graduate
Program
Karlsruhe Service Research Institute
www.ksri.kit.edu
KSRI Goals
Education
 Establishment of a coordinated and interdisciplinary education concept on SSME.
 Establishment of innovative and industry-oriented education activities.
Research
 Successful research within the individual areas of Service Research.
 Successful interdisciplinary research in the overall area of Service Research.
Collaboration with industry
 Joint innovation and technology transfer with IBM and other industry partners.
 Research and education in areas of high relevance for industry.
Shaping the academic landscape for Service Research
Integration of KSRI and Service Research within KIT
KSRI Contract
&
KSRI Advisory Board
and operationalized by
 Active participation in academic networks and initiatives on Service Research.
 Achievement of international visibility as a hub for Service Research.
Goals derived from
and defined by
KSRI Lead Board
&
KSRI Senior Board
 Embedding of KSRI within the new research structures of KIT.
Future Development
 Extension of KSRI by new industry partners.
 Establishment of a Karlsruhe School of Services (KSOS).
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12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Overview
9
1
Background and Overview
2
KSRI Education Profile
3
KSRI Research Profile
4
Cooperation of KSRI with IBM and other Industry Partners
5
Embedding of KSRI within the Academic Landscape
6
Embedding of KSRI within KIT
7
Future Development
8
Summary & Conclusion
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Bachelor
Establishment of a coordinated and
interdisciplinary education concept on SSME
Applications of
Operations Research
Prof. Weinhardt
Prof. Nickel
Business and
Service Engineering
Service Management
Master
Prof. Satzger, Prof Weinhardt
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12.05.2011
Prof. Satzger, Prof Weinhardt
Applied Informatics
Prof. Oberweis, Prof. Tai
Operations Research
in SCM and HCM
Prof. Nickel
Web Data
Management
Software
Methodology
Prof. Studer
Prof. Reussner
Cloud Computing
Service Technology
Web Service Engineering
Prof. Tai
Prof. Tai
Prof. Tai
KSRI - Status and Perspectives
Software Systems
Prof. Reussner
Karlsruhe Service Research Institute
www.ksri.kit.edu
Seminars
eBusiness and
Service Management
Establishment of innovative and industry-oriented
education activities
Example: "Service Science, Management and
Engineering" Seminar
 Interdisciplinary Seminar jointly taught by different KSRI
research groups
 Joint umbrella topics such as "Service Intelligence" (WS
09/10), “Human-based electronic Services” (SS 10),
“Service Monitoring & Analytics” (WS 10/11), "Intelligent
Offering and Consumption of Complex Real World
Services" (SS 11)
Example: "Service Innovation" Lecture and Seminar
 Interactive workshops, experiments and role plays
 Development of case studies on Service Innovation
 Repeatedly ranked as top lecture in course evaluations
 Implementation of the concepts for actual Service
Innovation project with industry (e.g. Visenso GmbH,
Studienkreis GmbH) as part of a complementary seminar
11
12.05.2011
KSRI - Status and Perspectives
Course
Eval.
Karlsruhe Service Research Institute
www.ksri.kit.edu
KSRI Education Profile: Self-Assessment
Establishment of a coordinated and
interdisciplinary education concept on SSME.
     4/5
Establishment of innovative and industryoriented education activities.
     5/5
12
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
KSRI Education Profile: SWOT Analysis
• All aspects of SSME are covered
within KSRI's education portfolio with a specific focus on IT-based
services.
• Development of consistent
education modules is hampered by
the complexity arising from
regulations of different departments
and study programs (internal
module structure).
• Relevancy of service topics and
industry presence "on-site" make
KSRI's education offers attractive for
students.
• The implementation of a dedicated
MSc program in Service
Management and Engineering can
help to recruit PhD candidates with
a specific profile in SSME.
• Industry partners can be integrated
even more stringently into education
activities.
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12.05.2011
KSRI - Status and Perspectives
S
W
O
T
• Offering of interdisciplinary lectures
is restricted by program/examination
regulations.
• Internal competition for good
students increases especially within
the Department of Economics and
Business Engineering.
• External competition
Karlsruhe Service Research Institute
www.ksri.kit.edu
Overview
14
1
Background and Overview
2
KSRI Education Profile
3
KSRI Research Profile
4
Cooperation of KSRI with IBM and other Industry Partners
5
Embedding of KSRI within the Academic Landscape
6
Embedding of KSRI within KIT
7
Future Development
8
Summary & Conclusion
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
KSRI research domains and perspectives
Economics & Management
Service
Innovation and
Management
Information and
Market
Engineering
Computer Science
Discrete
Optimization
and Logistics
Knowledge
Management
Software
Design and
Quality
Energy
Healthcare
ICT
Logistics
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12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
KSRI Research Projects
Service Level Engineering
**
AkaServ
*
People
Clouds
ServIN
* Projects at FZI assocciated with KSRI
** Associate Partner
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Public Funding
(Selection)
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Private Funding
(Selection)
Status: January 2011
Karlsruhe Service Research Institute
www.ksri.kit.edu
Publications
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189 publications in total until Dec 2010:
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17
19 Books and book chapters
29 (inter-)national journals
106 (inter-)national conference papers
35 workshop papers and other publications
Special reports and highlights:
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Third-party funded projects and proposals
EU
BMBF / BMWI
DFG /
State BW
Industry
biz2grid
SORMA
ServIN
SOA4All
S-CUBE
AkaServ
COMPLEANOS
FET Life
Spitzencluster
Softwareinnovation
AMEI
INSPIRE
CrowdMash
SENSES
crowdgram
Open Productivity
Research Training
Group IME
Graduate Program
Service Research
Guest Professorship
InterLogGrid
aSeVN
Manufaktur 2.0
ARCADE
Strategic Value Nets
ValueGrids
SerProM
SemPIT
Service Level
Engineering
EIT KIC
WisNetGrid
COCKPIT
KSOS
PeopleClouds
DIGIT
Marie Curie ITN
Service Innovation
ServUp
Legend: Completed Started Applied Rejected
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12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
KSRI Research Profile: Self-Assessment
Successful research within the individual areas
of Service Research.
     4/5
Successful interdisciplinary research in the
overall area of Service Research.
     3/5
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12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
KSRI Research Profile: SWOT Analysis
• Easy access to expertise and
research networks of partner groups
at KSRI facilitates development of
interdisciplinary research areas and
visibility of KSRI activities.
• Lack of third-party funded research
projects across KSRI's research
groups.
• Lack of publications co-authored
across KSRI's research groups.
• Awareness and discussion about
research topics of partner groups at
KSRI foster "out-of-the-box" thinking
• Better exploitation of industry
contacts by stronger/more
collaboration.
• The four application domains
(Energy, Healthcare, ICT and
Logistics) may serve as a catalyzer
and a common basis for
interdisciplinary research activities
such as project proposals or joint
publications.
21
12.05.2011
KSRI - Status and Perspectives
S
W
O
T
• External challenges or even
disincentives exist for interdisciplinary research activities in
SSME (e.g. few interdisciplinary
funding programs, few interdisciplinary conferences and
journals) persist.
• Too few suitable candidates are
attracted for the KSRI graduate
program.
Karlsruhe Service Research Institute
www.ksri.kit.edu
Overview
22
1
Background and Overview
2
KSRI Education Profile
3
KSRI Research Profile
4
Cooperation of KSRI with IBM and other Industry Partners
5
Embedding of KSRI within the Academic Landscape
6
Embedding of KSRI within KIT
7
Future Development
8
Summary & Conclusion
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Cooperation with IBM
Information
Exchange
 Summit
 Trendkongress
 “Speed-Dating”
 Business Blue and CeBIT
 Projects like Cockpit,
SemPIT, People Clouds
Mentoring and
People
Exchange
 FemaleTalents@KIT
 Industry Mentoring
planned
 6 joint thesis
 Guest lecturer
 Websphere Business
Modeler as part of e-Services
23
12.05.2011
KSRI - Status and Perspectives
Project-style
Collaboration
Teaching and
Students
Karlsruhe Service Research Institute
www.ksri.kit.edu
Cooperation with other industry partners
Major collaboriation partners
• Partner in ValueGrids, SOA4ALL
and Strategic Value Nets
• Supervision of external PhDs at
SAP by KSRI directors
•
Rudi Studer member
of adviory board
Integration into seminars
Sponsorship and case studies for practical
seminars in Service Innovation in 2009 and 2010
Partners in third-party funded projects
24
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Industry Collaboration: Self-Assessment
Joint innovation and technology transfer with
IBM and other industry partners.
     2/5
Research and education in areas of high
relevance for industry.
     4/5
25
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Industry Collaboration: SWOT Analysis
• Full potential for collaboration are
not yet fully exploited due to high
complexity in matching industry and
research interests.
• Close contact to IBM in "industry-oncampus" model enables deep
understanding of IBM's business
needs and collaboration.
• Applied research topics covered at
KSRI provide good links to industry.
• Industry partners apart from IBM are
interested in collaboration with
KSRI.
• KIT-wide strategy and instruments
can be exploited for industry
collaboration and innovation.
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12.05.2011
KSRI - Status and Perspectives
S
W
O
T
• Expectations of industry and
scientific community may diverge in
the level of detail, theoretical
grounding and standards in
education and research
collaborations.
• New industry partners are still
reluctant to agree on long-term
commitments.
• Interest in Service Research might
decline in future
Karlsruhe Service Research Institute
www.ksri.kit.edu
Overview
27
1
Background and Overview
2
KSRI Education Profile
3
KSRI Research Profile
4
Cooperation of KSRI with IBM and other Industry Partners
5
Embedding of KSRI within the Academic Landscape
6
Embedding of KSRI within KIT
7
Future Development
8
Summary & Conclusion
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
The KSRI is linked to national and international
activities around service research, e.g. …
 Government High Tech Initiative until 2009 including
services as a strategic priority
 KSRI leading expert group on “service science” for
the "Forschungsunion Wirtschaft-Wissenschaft"
 Networked European Software and Service Initiative
NESSI: an agenda for developing Europe as the world’s
most dynamic and competitive knowledge economy
 IBM Academic Initiative: SSME (Service Science,
Management and Engineering)
 Enquête Committee "Internet and Digital Society" of
the German Federal Parliament
28
March 2011
Karlsruhe Service Research Institute
www.ksri.kit.edu
Service Research Events at KSRI
1st Karlsruhe Service Summit
December 2008
1st Karlsruhe Summer School on
Service Research
July 2010
2nd Karlsruhe Service Summit
July 2010
29
March 2011
Karlsruhe Service Research Institute
www.ksri.kit.edu
KSRI – Company partner network (selection)
30
March 2011
Karlsruhe Service Research Institute
www.ksri.kit.edu
KSRI – Academic partner network (selection)
31
March 2011
Karlsruhe Service Research Institute
www.ksri.kit.edu
Embedding in Academic Landscape:
Self-Assessment
Shaping the academic landscape for
Service Research.
     5/5
Achievement of international visibility as a
hub for Service Research.
     4/5
32
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Embedding in the Academic Landscape:
SWOT Analysis
• KSRI is strongly involved in
academic initiatives and networks.
• Only few guest researchers visit
KSRI for longer term stays (> 2
weeks).
• KSRI has a good visibility on an
international level.
• The development of new strong
academic initiatives (e.g. SRII)
supports the service research
community.
S
W
O
T
• Service Research as a dedicated
research area still in flux.
• Guest professorship at KSRI may
attract high-profile researchers.
33
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Overview
34
1
Background and Overview
2
KSRI Education Profile
3
KSRI Research Profile
4
Cooperation of KSRI with IBM and other Industry Partners
5
Embedding of KSRI within the Academic Landscape
6
Embedding of KSRI within KIT
7
Future Development
8
Summary & Conclusion
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
The KIT-Centers und KIT-Focuses
-Centers
-Focuses
Energy
COMMputation
NanoMicro
Optics & Photonics
Elementary Particle &
Astroparticle Physics
Human & Technology
Climate & Environment
Anthropomatics & Robotics
Mobility Systems
35
March 2011
Karlsruhe Service Research Institute
www.ksri.kit.edu
KIT Research: 30 Fields of Competence in 6 Areas
Algorithm, Software and System Engineering
Cognition and Information Engineering
High-Performance and Grid Computing *
Organisation and Service Engineering *
Communication Technology
Mathematical Models
Matter and
Materials
Information,
Communication,
and Organisation
Applied Life
Science
Systems and
Processes
Earth and
Environment
Technology,
Culture and
Society
36
March 2011
Cultural Heritage and Dynamics of Change
* Business Organization and Innovation
* Interaction of Science and Technology with Society
Karlsruhe Service Research Institute
www.ksri.kit.edu
KSRI – Embedded in a network of related institutions
AIFB
IOR
IPD
@
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12.05.2011
KSRI - Status and Perspectives
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
Karlsruhe Service Research Institute
www.ksri.kit.edu
Embedding within KIT: Self-Assessment
Integration of KSRI and Service Research
within KIT.
38
12.05.2011
KSRI - Status and Perspectives
     5/5
Karlsruhe Service Research Institute
www.ksri.kit.edu
Embedding within KIT: SWOT Analysis
• All KSRI directors have a strong
personal involvement in KIT
research structures.
• The multi-dimensional structure of
KSRI, its sister institutions and KIT
structures provide organizational
challenges.
• Interdisciplinary approach of KSRI is
in line with KIT strategy and one of
the few examples of its successful
implementation.
• KSRI is perceived as role model for
other KIT-industry partnerships.
39
12.05.2011
KSRI - Status and Perspectives
S
W
O
T
• None
Karlsruhe Service Research Institute
www.ksri.kit.edu
Overview
40
1
Background and Overview
2
KSRI Education Profile
3
KSRI Research Profile
4
Cooperation of KSRI with IBM and other Industry Partners
5
Embedding of KSRI within the Academic Landscape
6
Embedding of KSRI within KIT
7
Future Development
8
Summary & Conclusion
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Establishing a Karlsruhe School of Services
 
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
KSRI Industry Graduate Program
Academic Track
Industry Track
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   
 
DFG Graduate Program IME
Karlsruhe School of Services ("Y-Model")
KSOS
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MSc Program
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Executive Master "Service Engineering and Management"
KSRI Speaker Series
Karlsruhe Service Summer
Service Research @ KIT – Events
2005 ……..
41
2008
12.05.2011
2010
2012
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Academic and Industry extension
Academic
Academic
extension
Industry
Industry
extension
Since Jan 2011
Past approaches
Discrete Optimization &
Logistics**
Software Design &
Quality**
Prof. Dr. Stefan Nickel
Prof. Dr. Ralf Reussner
Planned
Service Design
Other possibilites
?
Shared Research
Groups
Shared
Professorships
Tbd
42
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Future Development: Self-Assessment
Extension of KSRI by new industry partners.
     2/5
Establishment of a Karlsruhe School of
Services (KSOS).
     3/5
43
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Future Development: SWOT Analysis
• There are only initial negotiations
with potential industry partners
about a similar commitment like
IBM.
• Dedicated strategic vision and an
environment capable of
implementing it exist.
• New academic groups have been
included in KSRI at the end of 2010.
• New links within KIT can be created
due to the inclusion of a KSRI
director affiliated with the
Department of Informatics.
• Missing funding of the KSOS
concept.
S
W
O
T
• No industry partners willing to
engage at a level similar to IBM can
be found within the next year.
• KIT-internal approval for Service
Design professorship is missing
despite the approval from State of
Baden-Württemberg.
44
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
Overview
45
1
Background and Overview
2
KSRI Education Profile
3
KSRI Research Profile
4
Cooperation of KSRI with IBM and other Industry Partners
5
Embedding of KSRI within the Academic Landscape
6
Embedding of KSRI within KIT
7
Future Development
8
Summary & Conclusion
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
KSRI Goals
Education
 Establishment of a coordinated and interdisciplinary education concept on SSME.
     4/5
 Establishment of innovative and industry-oriented education activities.
     5/5
Research
 Successful research within the individual areas of Service Research.
     4/5
 Successful interdisciplinary research in the overall area of Service Research.
     3/5
Collaboration with industry
 Joint innovation and technology transfer with IBM and other industry partners.
     2/5
 Research and education in areas of high relevance for industry.
     4/5
Shaping the academic landscape for Service Research
 Active participation in academic networks and initiatives on Service Research.
     5/5
 Achievement of international visibility as a hub for Service Research.
     4/5
Integration of KSRI and Service Research within KIT
 Embedding of KSRI within the new research structures of KIT.
     5/5
Future Development
46
 Extension of KSRI by new industry partners.
     2/5
 Establishment of a Karlsruhe School of Services (KSOS).
     3/5
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu
KSRI "in progress"
47
12.05.2011
KSRI - Status and Perspectives
Karlsruhe Service Research Institute
www.ksri.kit.edu