Welcome to
BT
BT, an introduction
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK
and in more than 170 countries worldwide
„Our job is to facilitate effective communication irrespective of geography, distance, time or complexity. ”
• Providing high quality telecommunications services since 1846
• Revenues of more than £18bn in 2012/13
• 89,000* employees globally
• £544m investment in global research and development in 2012/13
• Relationships with 25 universities globally, including Cambridge, MIT and
Tsinghua
BT was the official communications
services partner for the London
2012 Olympic and Paralympic
Games.
We carried every call, byte
of data, image and sports
report for the Games.
A long track record of acting
responsibly and supporting the
communities to whom we deliver
services.
We remain highly ranked in the Dow
Jones Sustainability World Index
achieving in 2012 a 92% rating, our
best ever score.
Introduction
* Equivalent full-time employees including both full and part time employees
2
Our history
Our history
3
Our history
1896
1981
1982-84
1991
The General Post Office
(GPO) took the NTC trunk
telephone service from private
sector companies and
become the monopoly
supplier by 1912. It was
running as Post Office
Telecommunications until
1980 when renamed as British
Telecom but remained part of
the Post Office.
The British
Telecommunications Act
transferred the responsibility
for telecommunications
services from the Post Office
and created two separate
corporations.
The Government announced
(1982) its intention to privatise
British Telecom which realized
on 6 August 1984 and 50 per
cent of the shares were sold to
the public this year.
British Telecom unveiled a
new trading name (BT), new
corporate identitiy and new
organisational structure
Our history
4
Our history
2003
2005
2005-2006
BT unveiled its current
corporate identitiy and brand
values.
BT had strengthen its position
as leading provider of
communications solutions
worldwide by a number of
important acquisitions (Infonet,
Albacom, Radianz) .
September 2005 BT signed
legally-binding Undertakings
with Ofcom to help create a
better regulatory framework for
the UK telecoms industry.
Openreach opened for
business in January 2006 and
reports directly into the BT
CEO. It is responsible for
managing the UK access
network on behalf of the
telecommunications industry.
Our history
5
Our strategy
Our strategy
* Equivalent full-time employees including both full and part time employees
6
Who are our customers?
Experience and track record of delivery with a wide range
of customers globally
A global leader in managed networked IT
services
BTGS revenue by sector 2012/13
We serve:
6%
3%
• 94% of the FTSE100 companies
• 74% of the Fortune 500 companies
19%
• 100% of Interbrand’s top 50 annual ranking
of the world’s most valuable brands
46%
• The world’s top stock exchanges, leading
broker-dealers and biggest banks.
• National and local government organisations
and other public sector bodies in the UK and
in 16 countries around the world.
Experience, and a track record
• Around 7,000 corporate and public sector
customers across more than 170 countries
• Widely recognised as market leader by
industry watchers
© British Telecommunications plc
“An organization with a working
strategy and an increasingly
appealing portfolio”
Corporate customers
Current Analysis 2012
Public sector (UK and overseas)
26%
Financial institutions
Transit
Other global carriers
Our customers
8
Our customer references
Examples of some of our customers from 2012/13
Our customers
9
Our customers
What industries are they in?
Building our business around industry challenges, with industry-specific solutions
Global Banking and
Financial Markets
This addresses the
whole of the financial
services sector
Global Consumer
Packaged Goods
These are
manufactured,
consumable goods that
have a quick shelf
turnover
Global Government
Global Health
Global Systems
Integrators
Global Telecom
Markets
This is focused on the
UK Government as
well as selected global
opportunities
This is focused on UK
healthcare providers
as well as selected
global opportunities
These are global
systems integrators
and business process
outsourcing customers
This is focused on the
global wholesale
market in traditional
and IP traffic
Global Pharma
Global Logistics
Global
Manufacturing
Global Mining, Oil
and Gas
These customers
produce the world’s
medicines
These customers focus
on the distribution of
physical goods
These customers
produce the world’s
physical goods
This addresses the
needs of the extractive
sector
Our customers
10
What solutions do we provide?
Bringing together a broad portfolio of services into an integrated solution
BT Connect
BT Compute
BT Assure
BT Contact
BT One
BT Advise
Knowledge that delivers
Our professional services team
deliver value by aligning our
services to our customers’
business objectives and
optimising implementation.
© British Telecommunications plc
Our solutions
11
What solutions do we provide?
Bringing together a broad portfolio of services into an integrated solution
BT Assure:
Security that matters
•
•
•
•
BT One:
Communications
that unify
Security Intelligence
Assure Continuity
Assure Identity
Managed Security Services
•
•
•
•
BT Contact:
Relationships that
grow
•
•
•
•
•
Auto Contact
Multi-channel Contact
Cloud Contact
Networked Expertise
Inbound Contact
Customer
BT Compute:
Services that adapt
• Private Compute
• On Demand Compute
• Telehousing
One Voice
One Collaborate
One Enterprise
One Cloud
BT Connect:
Networks that think
•
•
•
•
•
•
•
•
•
•
•
IP Connect
Ethernet Connect
Internet Connect
Enterprise Connect
Private Line Connect
SHDS Connect
Optical Connect
Connect Applications
Diamond IP
Access Services
Enterprise broadband
“BT Global Services has a strong portfolio of services that touches on all
the key communications needs of enterprises”
Current Analysis, 2011
Our solutions
12
How do we make our network
‘work’ globally?
With our network expertise at the core of what we do
Overall leader BT is the only company with double-digit market share in each region. TPI, 2011
Satellite services provider
in 112 countries
Over 2.8m UK Wi-Fi locations
1,277 core fibre Ethernet nodes
Telehousing facilities
in 9 countries
5,745 UK telephone exchange buildings
IP/MPLS services available
in 197 countries
7 global development centres
in 4 countries
9 security operation centres
in 5 countries
19 global service
centres in 12 countries
BT’s global data WAN capabilities are threatening in the international market, because the service
provider operates one of the largest international MPLS networks supporting the ‘BT Connect’ portfolio,
which encompasses IP VPN and Ethernet VPN and multiple value-added ICT services
Current Analysis - BT IP Connect Global, Hybrid VPN, Ethernet Connect Assessment, Joel
Stradling, April 2012
Working together
13
Investment in global research
and development
Innovating with customers, partners and universities
• One of the largest technology investors in R&D in the UK
• A total worldwide portfolio of more than 4,300 patents and applications
• BT has invested more than £3.8bn in R&D over the last five years
• More than 17,000 scientists and technologists
• Global development centres in the UK, India, Malaysia
• R&D and innovation centres in the UK, US, Israel, UAE, India and China
• Dedicated innovation-scanning teams covering the US, Asia, Europe and the
Middle East
Universities
© British Telecommunications plc
“We work with a lot of suppliers and
your showcases are the best in the
world. We have been to Adastral a
number of times over the past two
years and are always amazed by the
breath of innovation that you have
created”.
Steve Wotton, Head of IT, Tesco
Government
Our solutions
14
The official communications services partner
for the London 2012 Olympic and Paralympic
Games
80,000 connections across 94 locations
Up to 60Gb of information carried each second
1,800 wireless access points
5,500km of internal cabling
16,500 telephone lines
14,000 mobile
SIM cards
10,000 cable
TV outlets
642,000
man-hours
Over 800 people
on the ground at
Games’ Time
Note: due to BT Group Partner Agreement conditions with
LOCOG, this slide can only be used with individual customers
Investing for the future
15
Prosperity Program - Expanding in highgrowth regions
Achieving double digit revenue growth across the three regions
Asia Pacific
Latin America
BT in Asia Pacific
BT in Latin America
• Delivered on our 3 year plan to
double the size of our business
• 7 technology showcases – 2
additional planned in APAC in 2013
• Launched a Global IP Exchange
hub in Singapore
• Established an Asia Pacific Health
Practice
• Opened a new global shared
services centre in Malaysia
• 75 new logos since the launch of the
investment programme
• Expanded infrastructure and
network reach across Brazil, Mexico
and Colombia
• More than 40,000 customer
connections
• Launched BT Ethernet Connect, BT
Assure, BT Compute, BT Contact,
BT One and BT Conferencing
© British Telecommunications plc
Turkey, Middle East & Africa
BT in Turkey, Middle East &
Africa
• 42 new customers signed within the
first year of the programme
• 9 products and services launched
into the region
• 3 new network nodes launched in
the Middle East
• New expanded offices opened in
Durban and Johannesburg in South
Africa and new office planned for
Istanbul
Our solutions
16
BT in Hungary
BT in Hungary operates one of the top 10 shared service centres in two locations, Budapest and Debrecen.
„Our mission is to contribute to BT’s business transformation strategy through consolidating,
standardizing and optimising business processes, improve performance and productivity in order to
provide a better service to our customers.”
• First office in Budapest in 1999
• Debrecen office opened in December, 2007
• Incentive agreement with government for generating employment
• Good relationship with universities locally
• Family friendly workplace award in 2012
• Membership in organisations: HEBC, HOA
Headcount development
• December 1999:
3 employees
• December 2002:
12 employees
• December 2005:
75 employees
• December 2007: 280 employees
• December 2011: 560 employees
• December 2012 : 690 employees
•Today:
1300+
employees
Key Figures
• Serving more than 3000 customers
globally
• Employees speaking 19 languages
• Average age is 27.5
• Internal business partners save up to
60% operational cost after transition
BT in Hungary
17
EMEA Regional
Operations Centre
„ROC”
Facts and Figures
Supporting
Average
churn:
12 BUs
across
15 countires
4+12
>85%
functions
graduate
3000+
plans to stay
long term
employees
Average
age:
19
languages
role model
awards p.a.
94%
1300+
Customers
supported
100+
16%
Average
languages
spoken:
27,5
2,5
Facts and Figures
19
BT Global Centres of Excellence
Hungary, Budapest & Debrecen
India, Gurgaon
What we can offer:
• 24-hr cover, 365 days a year
• Teams in all major regions
• Local language support
• Low operational cost
Brazil, Sao Paulo
• World-class quality service
Centres of Excellence
20
Regional Operations Centre, Hungary
Budapest / IP West Office
Debrecen / Dexium Office




Central location
Less than 30 mins by taxi from
Liszt Ferenc Airport (BUD)
New BT office opened in
October 2007 and continuously
growing since then




Hungary’s second city - 2 hours by
train/car from Budapest
Direct flight from Luton airport,
London
University with ~30.000 students
Very supportive local government
and university
BT Office opened in December 2007
ROC, Hungary
21
Thank you!