Why Choose a Career in Retail?
Presented by: Sam Shepherd
Tesco Ireland
TESCO TODAY…
International Company
 Worldwide 440,000 employees / Tesco Ireland
14,000
 Total stores across the world – 3728 / Tesco Ireland
109
 Number of markets - 13
 Where? China, Czech Republic, Hungary, Japan,
Malaysia, Poland, Republic of Ireland, Slovakia,
South Korea, Thailand, Turkey, UK, USA
 Careers in Distribution, Office, Retail, Marketing, law,
commercial, Finance, HR, Property , Supply chain.
• 43.78% of our staff are male and 56.22% are
female.
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Tesco History
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Founded by Jack Cohen in 1919 with a market
stall in London’s East End
Opened first stores in 1929
Shares floated in 1947 and expansion
throughout the UK with a number of
acquisitions and new store openings – now
2115 in UK alone!
Launched Clubcard in 1995 and overtook
Sainsburys
Late 1990’s Overseas development commenced
In 2006 we started the expansion into America
with Fresh and Easy stores
Sales last year were 51.8 billion
Tesco Ireland
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1997: Tesco PLC acquired the retailing and supply
chain of Associated British Foods in Ireland – Better
known as the Quinnsworth and Crazy Prices retail
chain
There were 8,300 employees across 75 stores.
1998: Introduced Computers for Schools – since then
donated over €10 million of computer equipment to
Irish schools, Clubcard was introduced and became
Ireland’s leading loyalty programme
2000: Introduced Grocery Home Shopping – the first
online shopping service in Ireland, Save as you Earn
was introduced for staff
2001: First Tesco Ireland Charity of the Year
Programme – The Irish Cancer Society - since then
we have helped raise over €6 million for Irish
charities. Now promoting Make a Wish.
Tesco Ireland
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2004: Launched our first self scan
checkouts, opened our first express store
in Ratoath in Co Meath and our first Extra
in Clarehall, Dublin
2005: Opened our first Petrol Filling
Station in Dundrum, we now have 14
2007: Opened state of the art Distribution
Centre in Donabate Co Dublin, Tesco
Mobile was launched
2008: Today 111 stores employing over
14,000 staff and continuously innovating
products and services for our customers.
Why did I choose Tesco?
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Started career in retail
Worked for various companies
Wanted a Company where my
career would grow as I developed
Wanted opportunities so that I
would not get bored!
Wanted the chance to travel!
Wanted a Company the truly values
it’s people.
Roles in Tesco…
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Joined in 2001
Group Personnel Manager covering
Superstores in North West, North
Wales, Cumbria and the Isle of Man
Group Personnel Manager covering
High street stores in North West
HR Integration Manager – Tesco
Malaysia
Format Personnel Manager – Tesco
Ireland
Our Steering wheel : Values
Performance is measured on the
Corporate Steering wheel.
The People Measures are: -
I have an Opportunity to Get on
I have a Manager who helps
I have an Interesting job
I am treated with respect
“WE TREAT PEOPLE HOW WE LIKE TO BE TREATED”
HOW DO WE DELIVER THE PEOPLE
VALUES?
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Opportunity to get onOptions programmes at all levels –
Stores, Office and DC
Graduate programme
International Opportunities
A Manager who helps –
Great behavioural and technical training
for all Managers
Vacancies less than 3%
“Ask more than Tell culture”
HOW DO WE DELIVER THE PEOPLE
VALUES?
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An Interesting Job Multi skill
Opportunities to move departments
Flexibility with working hours
Options development
To be treated with respect –
Forums every month
Viewpoint once a year
Grievance procedure
Team 5 messages
LIVING SERVICE PROGRAMME
Share a
Smile
Show You
Care
Know
your stuff
The Vision for Living Service is…
“To access and release the pride,
responsibility and motivation of
people so that they can create
effective relationships both with
each other and with customers,
using a One Team approach
towards successful business
growth”
OPPORTUNITIES IN TESCO
Stores
 Section Managers – e.g. Non Food, Produce,
Stock Control, Checkouts, Compliance
 Trading Managers and Personnel Managers
 Store Managers
 Regional Team roles
Head office & Distribution
 Roles in Finance, Commercial – buying, Store
planning, legal department, Personnel and
training, Marketing, IT, Loss Prevention and
security, Merchandising, Property, Supply chain,
Logistics
GRADUATE SCHEME
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18 month programme
3 x six month placements across
the office or 2 placements in stores
Leadership development
Won the Best Retail Graduate
Recruiter in 2007 and 2008
Over 500 applicants this year
15 places to fill
What can a career in Tesco Retail
offer?
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Working with the general public – great life skills
Opportunity for first hand management experience
Scope for progression and self development - nationally and
internationally
Options programmes – individually tailored programme of
development available to anyone with the will and ability to take
on a management responsibility in Tesco
 Store Managers Academy
 General assistant to Management programmes
 Graduate options programme: Retail, Distribution, Office and
Personnel
 Accelerated programmes e.g. Personnel Manager
 Options programme for the Office - all levels from entry to
Director
1 in 30 of our employees across the
business are on a development scheme
Individual Profiles
JAMES CANAVAN – Head office programme
Joined in November 2006
1.
Space, Range and Merchandising – project role to accurately
map products onto the shelves in stores
2.
Property Department – working on energy management to
look at how we can be more efficient in our stores in line
with our Green agenda
3.
Finance Department – working on the financial model behind
introducing new management structures to stores.
4.
Appointed to role as Buyer for Horticulture and Prepared
Produce with commercial department – responsible for
developing a range for customers and driving sales. Wide
variety of skills needed, from financial planning to
marketing, very varied and fast paced.
Individual Profiles
ORLA DOOLEY – Stores programme
Joined in November 2006
1.
Non Food Manager in stores
Focus on understanding customer needs as well as
developing staff to deliver great service and talent spotting
them
2.
Personnel Manager – Greystones store
Focus on ensuring the Managers are the best that they can
be and thorough training for all staff to deliver great
customer service.
“working as part of the Senior Team is never dull, with
a lot of emphasis put on initiative and corporate
awareness. My role was to grow and maintain a
positive and energetic environment where staff and
management could work proactively together to
achieve the store targets.
What success looks like
STEVE LEACH – OPERATIONS DIRECTOR
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Joined in the 1960’s after leaving school –
sweeping floors
Was the youngest Store Manager at the age
of 21
Moved on to be an Area Manager covering a
group of stores
Moved to office role as Customer Service
Director
Moved to Tesco Ireland as Operations and
Logisitic Director
FROM FLOOR SWEEPER TO OPERATIONS
DIRECTOR
What success looks like….
Tony Keohane – Chief Executive
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Joined Quinnsworth in 1978 as a Store Manager
1981 - Promoted to Regional Manager - 20 stores
in the west region
1995 - appointed to the Board of Quinnsworth
1997 - appointed as a Director of Tesco Ireland,
following the acquisition of the
Quinnsworth/Crazy Prices business by Tesco plc.
1999 - appointed as a Stores Director of Tesco in
UK with 25 stores in the Manchester/ Birmingham
area
What success looks like….
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2001 - Property and Supply Chain Director, Tesco
Ireland responsible for the successful
development of the Tesco stores network in
Ireland including the first Tesco Extra
hypermarkets in Ireland
2006 Appointed as Chief Executive
He currently chairs the Government appointed
Services Strategy Group.
Recently addressed the annual IMI conference on
aligning growth and sustainability, focusing on
adapting to the demands of climate change
Rewards of working for Tesco
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As well as offering great career opportunities
we also offer the following great benefits: SAVE AS YOU EARN SCHEME
PENSION
SHARE BONUS SCHEME
STAFF DISCOUNT
LIFE ASSURANCE
TAX FREE ANNUAL COMMUTER SCHEME
STORE MANAGER BONUS/ SHARES
LEISURE DEALS OFFERING DISCOUNTS
A Job in Tesco really can be the start of
a Career for Life
Future for Tesco
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Continued expansion Internationally
Approx. 15 more stores across ROI next
year
Continue with our plans to be Green with
more eco friendly stores
More links with the local community –
supporting local issues
2 year link with our Charity of the Year –
Make a Wish
More opportunities for careers with a
further 120 Managers needed next year in
Ireland alone
Advantages of Retail careers
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People will always need to shop!
Huge variety of work - Shops, Office and
DC
Great experience dealing with the general
public and our staff
Working with experience Managers who
can develop potential
Opportunities to influence at all levels
International career potential
Development based on ability and
aptitude
Great Benefits
CAREER FOR LIFE!