The Salvation Army Australia Southern Territory
POSITION DESCRIPTION
Position Title
SUPPORT WORKER CASUAL
Crisis & Support Services
Employee Name
Division/
Entity/Location
Eastern Victoria Division
Organisational Unit/
Department
Date
20/11/2014
Salvocare Eastern (SCE)
Homelessness & Support Services Peninsula HSSP)
THE SALVATION ARMY INTERNATIONAL MISSION STATEMENT
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is
motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.
AUSTRALIA SOUTHERN TERRITORY’S MISSION AND VALUES
Mission
Values
The mission of The Salvation Army Australia Southern Territory
is:
The values of The Salvation Army Australia Southern Territory are:

Transforming lives: working for personal renewal through
Jesus Christ, that touches and integrates the whole person

Caring for people: engaging with others in need, without
discrimination

Making Disciples: patterning lives on Jesus

Reforming Society: acting on the structures of society to
restore justice
 Human dignity: respecting the sanctity of human life as being made in the image
of God. We affirm the worth and capacity of all people.
 Justice: acting with integrity and fairness, without discrimination, and being an
advocate for the disadvantaged; managing all resources responsibly as stewards.
We promote healthy and whole relationships, and good society.
 Hope: sharing the gospel of Jesus as a gracious invitation to wholeness. We
work for reconciliation, healing and transformation for all people and creation.
 Compassion: engaging with others in the Spirit of Jesus. We feel compelled to
stand with and do something about another’s suffering.
 Community: owning our common humanity as we engage with people, working
and journeying together, for mutual capacity building. We build community and
meet with God in our encounter with others.
Document1
Page 1
All employees in non-ministry positions in The Salvation Army are expected to work in accordance with the Australia Southern Territory’s mission and values
and comply with Official Minutes, policies and procedures.
Position reports to
SCE Program Manager
Homelessness & Support Services
Peninsula
Reportable Positions
Position Purpose
To ensure the service users are presented with a co-ordinated response with viable options to choose from
Qualifications
Relevant Tertiary Qualification in social work, youth work, psychology or community development.
Award (if applicable)
Social, Community, Home Care and
Disability Services Industry Award
2010
Classification
Community Services Employee Level 5
Resource Management
NIL
Total staff management (EFT)
NIL
Prerequisites
•
•
•
NIL
National Police Records Check & Working with Children Check is mandatory;
Proof of Eligibility to Work in Australia;
Current Victorian Driver’s Licence;
Personal Competencies Required
Job Competencies Required
 Willingness to work in accordance with The Salvation Army’s
mission and values, and comply with Official Minutes, policies and
procedures.

Demonstrated experience ability and enthusiasm to engage & formulate
options and implement strategies with individuals and families who are
homeless and/or in crisis.
 Commitment to effective teamwork and ability to work effectively with

Relevant experience in and a commitment to working with people who
exhibit multiple service needs and/or are chronically homeless.

Knowledge in the areas of human development, health and family issues.

Ability to work with people who are in crisis, and show respect & a nonjudgemental attitude.
Ability to work effectively within a crisis service environment.


Self-motivation


Commitment to continuous service improvement practice and principles

Knowledge of and the ability to access various community resources
relevant to the areas of individuals and family needs.
Demonstrated ability to effectively advocate and network with relevant
support and welfare agencies and the broader community.
Well-developed written and verbal communication skills, including the
ability to communicate effectively and creatively with individuals & families.
Demonstrated capacity to work as a constructive team member, as well as
independently.
others



Document1
Page 2




Key Result Areas
PROGRAM DEVELOPMENT,
NETWORKING & LIAISON
SUPERVISION &
PERFORMANCE APPRAISAL
TEAM WORK
ADMINISTRATION
Document1
Demonstrated ability to make appropriate independent decisions when
working alone.
An understanding of data collection processes and requirements.
Key Activities
 Liaise with relevant community groups and agencies, and
facilitate linkages with services and programs, which are
appropriate to the needs of service users, and in line with
agency policy.
 Participate in networking between agencies, local
government and community supports to ensure increased
co-ordination and responsiveness to the needs of homeless
people.
 Assist in the ongoing development of appropriate
information, assessment and referral procedures and data
collection systems consistent with a co-ordinated response
to service users.
 Participate in the regular monitoring and evaluation of the
program, including client outcome and client feedback.
 Participate in supervision with the relevant Coordinator
Homelessness & Support Services as per TSA Supervision
Policy and requirements.
 Participate in Performance Plan & Review as per TSA
Performance Review Policy & Procedures.
 To actively participate and contribute to team meetings, and
other relevant events.
 To work co-operatively with other members of Crisis &
Support Centre team, SCE & other services.
 Adhere and follow the conflict resolution processes as per
the TSA Grievance Procedure.
 Assist in the preparation of relevant reports and
submissions, as required.
 Collect and dispatch relevant data/information as required by
funding bodies and as appropriate to performance indicators
for program accountability and development.
Standard Measures
 Active involvement with and contribution to these processes.
 Supervision with the relevant coordinator or team leader is
approached in a positive and constructive manner.
 Performance Plan & Review approached in a positive and
constructive manner.
 Co-operative and effective working relationships are
developed & maintained in line with SCE expectations
including Salvation Army Code of Conduct.
 Conflict is addressed and resolved in a professional and
timely manner as per TSA Policies & Procedures.
 Administration functions are actively undertaken, are accurate
and timely, and meet SCE guidelines/standards
Page 3
Key Result Areas
WORK HEALTH & SAFETY
(WHS)
Key Activities
Standard Measures
 Maintain all necessary documentation and ensure that
service user files and written information is up to date,
complete and consistent with SCE, SAAP and funding body
standards.
 To perform other duties as required, consistent with relevant
awards.
 Work within TSA WHS guidelines, WHS legislation and SCE
Policy and requirements.
 Report incidents and hazards to the Manager SCE
Homelessness & Support Services


Employee’s Signature:
 Always comply and actively support TSA WHS policies,
procedures and guidelines.
 Work is undertaken within TSA SCE Policies & Procedures.


Date:
Print Name:
Manager’s Signature:
Date:
Print Name:
Document1
Page 4