REIGNITING THE AMERICAN DREAM.
More than 12 million students enroll in more than
1,200 community colleges across the country every year.
More than half will drop out due to financial barriers.
Students Drop out because the can’t afford to Stay in.
Are dependents
40%
23 or younger
47%
Work full or part-time
79%
Attend community college part time
62%
Are raising children
35%
Have household income of less than $20,000/year
29%
0%
20%
40%
60%
80%
100%
Financial intervention and coordinated services increase
the ability of students to stay in school.
Percentage change in retention rates
45%
40%
42%
35%
30%
25%
20%
27%
15%
10%
5%
0%
Opening Doors
Scholarship Program
Louisiana Community and
Technical College System
Dreamkeepers Program
Martin County Community
College
Single Stop has developed a solution that replicates these
financial interventions at scale using existing untapped
resources.
Celebrating Single Stop’s class of 2014
https://www.youtube.com/watch?v=qqnBWoaXIsU
Privileged & Confidential
6
The Single Stop Model and Core Services
Single Stop provides technology, training and technical assistance to help colleges build the infrastructure and the
expertise they need to better connect low-income struggling students to untapped underutilized resources and
services.
Single Stop Services
College Partners
Technology (BEN)
Benefits Counseling
Training
Case Management
Program Assistance
Tax Preparation
Change Management
Consulting
Legal Counseling
Data Tracking and
Evaluation
Financial Counseling
Students and families
8
Technology allows us to meet a diversity of students needs
and maximize reach without trading on service quality.
9
Single Stop builds on what works and seamlessly
integrates with (and connects) existing programs and
services.
Financial aid
Enrollment
management
Health and
counseling
services
Academic
advising
Career
services
Student affairs
10
Impact to Date
866,000 21
households served
community college
partners in eight
states
20:1
$2.5
2
return on
investment
billion drawn down
White House Social
Innovation Awards
Single Stop effectively doubles maximum Pell.
Students who confirm receipt of benefits at Single Stop are drawing down nearly $5,400, effectively doubling the
maximum Pell award. And the value is even greater because this analysis does not include tax credits, a major driver of
impact at all Single Stop sites, or social services such as legal advising and financial counseling.
$12,000
$10,942
Value of Services
$10,000
$5,392
$8,000
$6,000
$5,550
$5,392
$5,550
$5,392
$4,000
$5,550
$2,000
$0
Federal Pell Grant
Single Stop
(Public Benefits)
Total support to students
Single Stop
and
Federal Pell Grant
Single Stop significantly impacts retention.
Research suggests that students who receive Single Stop services persist at significantly higher rates than those who do
not.
Student Enrollment
90%
85%
85%
80%
70%
71%
68%
60%
50%
40%
30%
20%
10%
0%
Kingsborough Community College
LaGuardia Community College
Single Stop USA Clients
Since 2012, Single Stop served more than 5,000
students at Delgado, helping them access benefits
and services valued at over $7.7 million.
2,360 Students have been screened for benefits
with receipt valued at over $1.6 million.
170 Students have received free Financial
Counseling.
564 Students have received free Legal Services.
2,673 Students filed taxes with over $4 million
federal and state refunds and avoidance fees.
“Single Stop has made a
tremendous difference.
Seldom do people fail
because of academics
alone...It’s often the social
and financial issues that
students can’t overcome.”
Louisiana Technical and
Community College System
President Monty Sullivan
Producing more college graduates isn’t just
good for students and society.
It’s also good for business.
Single Stop increasingly affects the bottom line of its
community college partners.
Increased retention yields healthier families and stronger communities but it also creates value for public and private
stakeholders, and generates revenue for colleges.
Enrollment
Attrition rate for first time full time students Y1-Y2
9,600
17.9%
First year students not returning
Per student gross revenue
Total college loses in gross revenue due to attrition
1,718
$8,500
$14,603,000
Students not returning but eligible for Single Stop services
Projected impact on retention
859
15%
Additional students retained due to Single Stop services
Per student gross revenue
129
$8,500
Potential savings in decreased attrition
~$1,096,500
Why North Carolina?
By 2020, 63% of North Carolina jobs will require
a certificate or college degree.
Today only 36% of the state’s workforce has a college degree.
Mapping the
opportunity
in in
North
Carolina.
The
Opportunity
North
Carolina.
Statewide commitment
to innovation
SuccessNC, Completion
by Design.
More than 50% of
students receive
Pell Grants.
Nearly 60% of North Carolina
community college students do not attain a
certificate, associate degree or transfer within 6 years.
820,000 students
enrolled in
community college.
3rd largest
system in the
country.
The potential impact in North Carolina.
Enrollment
% Receiving Pell
Estimated Potential
Impact
Central Piedmont
19,840
42%
8,333
Wake Technical
19,158
36%
6,897
Guilford Technical
15,134
64%
9,686
Fayetteville Technical
11,737
57%
6,690
Edgecombe
3,056
68%
2,078
Stanly
2,988
74%
2,211
Martin
778
59%
459
Pamlico
554
55%
305
School Name
Minimum Potential Beneficiaries at 8 sample schools
36,668
Typical costs and financing strategies.
Single Stop works with its college partners to develop localized plans for launching, financing and ultimately
institutionalizing “Single Stop” services.
Phase one – Single Stop
works with college
partners to offset start-up
costs
Phase two – Increased
focus on integration and
internal scale. Impact data
helps colleges to assume
increasing ownership
Typical partnership costs:
~$150k per site for Single Stop Services
~$150k per site to operate on-the-ground services
Phase three – Complete
Integration and
sustainability =
membership
It’s all connected…
To do well in school you need food and shelter.
To provide for your family you need a good job.
And you can’t get a good job unless you have an education.
DISCUSSION AND Q&A
FOR MORE INFORMATION:
ANDY STETTNER – ASTETTNER@SINGLESTOPUSA.ORG
NATE FALKENR – NFALKNER@SINGLESTOPUSA.ORG
How Single Stop helps you.
TECHNOLOGY
Benefits screening and service aggregation platform
EVALUATION SERVICES
Single Stop will help your college use data to make smart decisions about how to
grow and integrate services over time.
TRAINING
Single Stop will provide customized training to your college staff, from the college
president and board to student service professionals.
CONSULTING
Single Stop’s will provide consultative assistance to the executive leadership team to
support implementation, integration, and institutionalization over time.
PROGRAM ASSISTANCE
Single Stop will provide your Site Coordinator with on-going support and
performance management tools.
TOOLKITS AND CURRICULA
•
•
•
•
Technology build and launch toolkit
Financial Services Toolkit and
Curriculum
Government Benefits Toolkit
Legal Services Toolkit
•
•
•
Performance Management Toolkit
Site Coordinator Toolkit
Tax Toolkit and Curriculum
A Stronger North Carolina.
Access.
Retention.
• Single Stop
programs
complement
SuccessNC
initiatives
• Integration w/
College
Foundation of
North Carolina’s
application portal
Workforce.
• Links to local
corporations and
wraparound
services for
NCReady4Work
Single Stop
Enrollment.
Graduation.
Stronger
North Carolina
economy.