Champion
Responsibilities
Lean Six Sigma Champion
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Champion Responsibilities:
• Change Management
• Project Selection
• Project Tracking
• Communication
• Recognition
Lean Six Sigma Champion
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Change Management
Lean Six Sigma Champion
Copyright OpenSourceSixSigma.com
The Pain of Change
“The hardest part of reengineering
is living through change.“
Michael Hammer
Renowned Author
Man, that was tough!!
Lean Six Sigma Champion
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The Transition
Moving from “the present” into the “future…..
• Symptoms
• Problem Solving
• Reaction
• Root Cause
• Fire Fighting
• Empowered Teams
• Intuition
• Process
• Hierarchal
• Prediction
• Internal Focus
• Prevention
• Product
• Stretch Goals
• Realistic
• Breakthrough
• Incremental
• Customer Focus
Lean Six Sigma Champion
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People’s Responses to Change
Change will occur through your people… here is
what to expect from them.
Active
supportive of change
Resisting
Committing
fight the change
help move the ball
Passive
quiet, unwilling to support visibly
Lean Six Sigma Champion
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Potential Behaviors
Passive/Resisting Behavior
• Hard to read their position
• Follow directives well/hide in bushes
• Quietly committed to old goals and procedures
• Believe that no one cares what they think or do
Active/Resisting Behavior
• Believe they are “saving” the organization from
serious mistakes
• Vocal about their resistance to changes
• Nay-say even minor details of the change
• Cleverly insert obstacles to a smooth transition
Lean Six Sigma Champion
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Potential Behaviors
Passive/Committed Behavior
• Believe the way to get along is to go along
• Deny resistance they may have to the changes
• Pretend it is “business as usual” and tend to
stay task focused
• Pretend/believe everything is just fine
Active/Committed Behavior
• Easily verbalize their issues and concerns
• Seek new tasks and responsibilities
• Represent the changes in a positive manner
• Create plans and actions to meet new goals
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Leading Change
Effective Approach to Leading Change:
1. Establish a Sense of Urgency
2. Create a Support Network
3. Develop & Communicate the Vision
4. Address Resistance
5. Empower Employees
6. Communicate the Wins
Lean Six Sigma Champion
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Urgency
1. Establish a Sense of Urgency
• A compelling Business Case must be made
that this is the right time to make change
• Need must be greater than resistance
• Status quo can NOT remain acceptable
• Ways to create urgency:
− Set “stretch” goals that force change
− Increase visibility of unhappy customers
and poor financial performance
− Allow a crisis to happen
− Communicate reality
Lean Six Sigma Champion
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Support
2. Create a Support Network
Myth: You can demand change.
Reality: You need change to become
infectious.
• Find supporters, build supporters
and allow them to help make it part
of the community
• Give the supporters visibility and
the resources to continue to
“spread the word”
Lean Six Sigma Champion
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Communicate
3. Develop and Communicate the Vision
• Clearly describe the objectives and
the timeline
• Communicate the behaviors,
processes and practices that will be
needed
• Be focused yet flexible
• Develop communication strategies
for every position level and situation
• Over-communication is rarely
achieved
Lean Six Sigma Champion
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Find Resistance
4. Address Resistance
• Assess readiness and where each
person is in the change cycle
• Link change back to the business
interest and each person’s personal
interest
• Involve any resistors
• Pick up clues as to the form resistance
is taking
• Seek to have discussions with any
people not on board, find resistance
• Define training needs tools to address
their concerns
Lean Six Sigma Champion
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Empower
5. Empower Employees
• Respect the opinion of resistors
– Respect the person
– Maintain their self-esteem
– Remove doubt, fear and
misunderstandings
– Authorize people to make mistakes
• Build and maintain involvement
– Establish clear goals
– Offer training
– Provide clear performance feedback
– Recognize effort and contribution
Lean Six Sigma Champion
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Announce Wins
6. Communicate the Wins
• Select one or more projects to
yield tangible, quick results
• Give visibility to the success
through company project
reviews & link results to
corporate objectives
• Reward & recognize the project
team
• Spread enthusiasm for the
accomplishments!
Lean Six Sigma Champion
Copyright OpenSourceSixSigma.com