Week 5 Discussion Question 2
Process Reengineering
How does process reengineering impact the field of training? Respond to at least two of your
classmates' postings.
“The reengineering process helps to make effective training in the organization. It plays an important
role in the training field through monitoring the results such as employee’s attitude, behavior and their
perception of thoughts towards the customers. It measures progress of action and outcomes by
monitoring the progress action. It helps to show that how much people informed and at what extent
they are committed towards the company. Monitoring results also show the customer attitude,
perception and supplier responsiveness etc. It support to continuous improvement of performance by
tracking system of performance and by using application of problem solving skills.” (Khosrowpour 2006)
“Reengineering is a complete review of critical processes and the redesign of those processes to make
them more efficient and able to deliver higher quality.” (Noe, 2010) Re-engineering is an important
key that is helpful to every organization to achieve the success of business. It also helps to build clear
business strategy and identifies the initiative that would be helpful to improve the performance. Reengineering does not only redesigning and replacing the establish system and process of business, but it
is a strategy that helps to continuously transform existing systems and business processes.
References:
Khosrowpour, M. (2006). Cases on Information Technology and Business Process Reengineering. USA:
Idea Group Inc (IGI).
Noe, R. (2010). Employee training and development (5th ed.). New York: McGraw-Hill Irwin