KITCHEN DESIGN
Provide customers designer kitchens and installation advice
 Arrange first appointment with customer
 Design effective kitchen layouts that meet customer needs
 Design workable kitchens ensuring full specification provided to customer
 Plan and maintain regular customer liaison including timely prepared quotations
 Present quote requirements leading to and including closing the sale
 Responsible to order the kitchen cabinets and or all accessories for client
 Liaise with customer regarding the installation/progress dates
 Liaise with team members regarding customer progress
 After sale care – Plan and follow through after sales service calls and build and encourage
referral network after kitchen has been installed
CUSTOMER SERVICE
Provide customers with the highest standard of service at all times across the kitchen and large
appliance department
 Ensure customers are the number 1 priority
 Acknowledge all customers within a 3 meter radius
 Answer customer enquiries and seek assistance when necessary
 Make enquiries as to the customer’s project, provide specific product knowledge and give
advise on the most suitable product for their circumstances
 Draft accurate CAD designs in accordance with the customers instructions
 Complete and process all administration pertaining to customer orders speedily, neatly and
accurately
 Apply the GREAT principal at all times
- G reet the customer
- R espond to them
- E mpathise with them
- A sk for the Sale / add-ons
- T hank them
 Answer the telephone in a polite and helpful manner within 4 rings
 Take rain-checks or order product in for customers when required
 Honour the Mitre 10 Mega’s Price Promise
 Assist where needed in the plumbing department with customer service, merchandising and
general maintenance of the department.
SALES TECHNIQUE
Apply effective selling techniques to maximise sales
 Use a combination of selling techniques to positively promote product and offer advice
 Use appropriate techniques to close the sale
 Provide appropriate after sales service
 Be aware of departmental sales targets and progress to achieve them
 Keep up to date with your department’s progress towards targets
STOCK MANAGEMENT
Be actively involved in stock processes
 Regularly check stock levels and notify any shortages/surpluses or product requests and
arrange for stock to be re-ordered as requested
 Identify high moving lines and poor sellers and discuss with your line manager
 Display stock according to planograms and instructions from your manager and in a manner
which keeps shrinkage to a minimum
 Deal with faulty goods returns and credits as per Procedure manual
 Process customer orders, branch transfers as per Procedure manual
 Perform stock take procedures accurately and efficiently
 Put stock away as soon as it arrives from stock room
 Ensure stock is correctly priced and labelled and advise Inventory Control Clerk if not correct
MERCHANDISING
Maintain high merchandising standards for your department
 Keep kitchen displays, stock and shelves clean, tidy and faced-up at all times
 Keep aisles clear and safe
 Use appropriate merchandising techniques to display stock
 Ensure leaflet holders are kept stocked of appropriate literature
 Maintain all ‘take-away’ product samples at adequate levels at all times
 Ensure all price tickets/labels are current and accurate
 Notify your Manager of any damage to, or deterioration of stock, fittings, fixtures and the
building in general
 Assist with in-store organisation for promotions e.g. merchandising, price tickets
 Ensure your designated work area is ready for business at all time
SELF-MANAGEMENT
Project a favourable Company image through personal appearance, knowledge and attitude
 Wear a clean and ironed Company uniform
 Ensure name badge is worn at all times
 Have a positive attitude with a general willingness to help
 Read catalogues and product labels to familiarise yourself with all lines including promotional
products
 Maintain an awareness of promotion dates
 Actively seek out sales opportunities
 Familiarise yourself with all stock items and know their features and benefits
 Be vigilant at all times to reduce theft
 Actively participate in training provided
COMPLIANCE
Understand and adhere to all compliance requirements, internal and external, that govern the
Company’s activities.
 Comply with all Health and Safety guidelines and procedures
 Comply with Mitre 10 Mega policies and procedures
 Work in a safe manner and follow all safety procedures
 Wear/use protective/safety equipment
 Report hazards, incidents and work related injuries/accidents promptly in accordance with the
company’s Health and safety policy.
 Maintain knowledge of the necessary legislative governances i.e. Fair Trades Act, Consumers
Guarantee Act etc., and act in accordance with them.
 Participate in the Health and Safety hazard awareness process
RELATIONSHIPS
Internal / External Customers and Personnel
External Suppliers,
Couriers / Supply Co’s. etc. - Create and maintain a professional, friendly working relationship,
sharing information as needed
- Deliver excellence in customer service acting in the best interests of the company at all times.
- Manage all issues as arising, maintain open communication channels and report progress.
- Communicate directly with impacted people and carry out agreed solutions.
COMPETENCIES
Business Specific Competencies - Demonstrates effective verbal communication skills
- A quick and alert mind with ability to adapt and be flexible
- Applies lateral thinking, displaying an ability to identify solutions
- Excellent customer service skills
- Numerate
- Maintain the highest integrity and honesty at all times
- Working knowledge of CAD systems or similar computer drawing packages
- Attention to detail and accuracy
- Analytical
- Creative / Design Skills
- Knowledge of practical kitchen design
- Kitchen Cabinet Manufacturing or Kitchen Sales background