MBA107 OPERATIONS MANAGEMENT
The purpose of the course is to familiarise the participants with the operations management function in the context of the increasing competition and advancements in the technological frontiers.
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Participants are advised to read articles related to the topics, extensively.
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Industrial visits and on line tours are part and parcel of the course.
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A practical orientation in each and every activity is a must.
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Discussion of as many cases as possible is highly advocated.
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Participants are permitted to take the lead in all aspects.
Session 1
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Production as a functional area in business
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Production vs. Operations
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Manufacturing vs. service
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History of OM and major contributors
Session 2
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Decision areas in OM
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Framework for managing operations
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Strategic role of OM
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Current issues in OM
Session 3
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Case Study 1- The decision areas in OM
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Discussion- OM practices in world class companies.
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Assignment 1- The strategic role of OM with appropriate real world examples.
Session 4
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Product development: Basic concepts
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Product Design Process
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Concepts: Robust design, Modular design, Value engineering, Concurrent engineering, Time based competition, Green manufacturing
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Tools: CAD,CAM,CAE
Session 5
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Case study 2
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Discussion: Product development in select industries : Passenger car, Pharmaceuticals, Telecom
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Assignment 2- New Product Development- Success and failures: Relevant cases with logical
Interpretation.
Session 6
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Process design basic concepts: Cycle time, set up time, throughput rate,utilization,pacing
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Types of process: Make -to-order, Make-to-stock, Assemble-to-order, single stage and multistage.
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Product-process matrix
1

Session 7
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Productivity: measurement, importance
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Flow charts
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Case Study 3.
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Discussion: Process design at: a kirana, stationary shop, supermarket and organized retail outlet
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Assignment 3-Prepare the flow charts of 5 different processes.
Session 8
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Lay out design: Basic concepts
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Types: Advantages and disadvantages of each
Line balancing, sequencing
Session 9
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Case study 4
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Discussion: Layout of your class room, Layout of a modern retail outlet, a shopping mall and a multispecialty hospital.
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Assignment 4-“Facility layout is also a marketing problem in services”. Substantiate.
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Industrial visit- Critically evaluate the process design and layout of the facility.
Session 10
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Facility Location:Importance,Focus
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Factors affecting location decision
BPO
Session 11
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Methods for location selection: Factor rating, Break-even analysis, Centre of Gravity,
Transportation
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Numerical problems
Session 12
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Environmental Impact Assessment
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Bio diversity and sensitivity
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Sustainable and Responsible Development
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Case Study 5
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Discussion: Tata-Singur, Narmada Bachavo Andolan, Plachimada issues
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Assignment 5: Review on major industrial belts in India.
Session 13
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Inventory Management: Importance
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Inventory classification: ABC,VED,FSN,GOLF,XYZ,HML,SDE
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Components of inventory cost: Item cost, ordering cost, carrying cost, set up cost
Session 14
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Inventory models: Simple EOQ,EOQ with quantity discounts,Probabilistic models
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Numerical problems
2

Session 15
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Purchasing:centralized vs.decentralised, Tenders,quotations, CPC
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Stores management: coding,cycle counting,inspection,sampling
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P System and Q system
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Vender Management
Session 16
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Materials Requirement Planning(MRP-I)
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Manufacturing Resource Planning(MRP-II)
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Enterprise Resource Planning(ERP)
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Case study 6.
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Assignment 6: Work out problems on inventory models
Session 17
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Quality Management; Definitions
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Cost of quality
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Quality Gurus
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Strategic role of quality
Session 18
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Quality system standards: ISO 9000, ISO14000
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BIS:Role and responsibilities.
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Statistical Process Control(SPC): Control chart for variables and attributes
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Acceptance sampling ; OC Curve, AQL,LTPD
Session 19
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TQM:Concepts,Pyramid
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TQM Tools
Session 20
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Case study 7
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Discussion: Japanese management and quality
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Assignment 7: Discuss the quality concepts mooted by the ‘Gurus’ from time to time.
Session 21
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Supply Chain Management: Concepts
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Views: Push-pull view, Cyclic view
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Vertical Integration
Session 22
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Case Study 8
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Assignment 8: e-SCM models used by leading companies
Discussion: Emerging trends in SCM
Session 23
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Job design: Use of labor standards
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Work study
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Labour specialization, Job expansion, Self Directed Teams
3

Session 24
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Time study methods: Direct time study, work sampling
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Numerical problems
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Case Study 9
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Assignment 9: Problems on Time Study
Session 25
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Maintenance management and Reliability
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Cost of maintenance
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Toyota Production System
Session 26
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Total Productive Maintenance(TPM)
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Case study 10
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Discussion: Emerging trends in Maintenance management
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Assignment 10: Read the book “The Toyota Way” and submit a summary.
Session 26
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Scheduling Decision
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Capacity planning: concepts, importance
Aggregate Production Planning
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Capacity options: Demand option supply option, mixed options
Session 27
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Short term scheduling: importance
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Forward and backward scheduling, sequencing
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Theory of Constraints
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Case study 11
Session 28
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Project Management
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Project planning, scheduling and controlling,
PERT and CPM
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Assignment 11: Problems on PERT and CPM
Session 29
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Simulation
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Queuing
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Transportation
Session 30
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World Class Manufacturing
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Lean Manufacturing, Agile Manufacturing
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Computer Integrated Manufacturing(CIM)
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Assignment 12: World Class Manufacturing Practices.
Session 30- 40
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Seminars
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