BA320 Operations Management
Examination 1 – Chapters 1, 4, 5, 6, 7, S7, 9
Examination 1 open book potential problems
*CPM/PERT network scheduling
Probability of schedule completion (normal distribution)
Gantt chart
Single and multi-factor productivity
Reliability
*Breakeven analysis - process choice
Line balancing
Center of gravity
Load – distance
Location factor rating
Examination 1 closed book suggested study items
Review each end of chapter “summary” and “summary of key terms”
Review chapter content
3 jobs of the operations manager
4 stages of group development
4 functions of management
Projects
Project plans
Project team
Project scheduling
Project control
Budget – schedule – scope intersect at “target”
CPM/PERT
Define operations (be able to draw a picture of each)
Basic function
Technical core
Transformation process
Positioning the firm
Productivity and competitiveness
Strategy formulation – primary task, core competency, order qualifiers, order winners
Competitive priorities
Cost Quality Flexibility
Speed
*Product-process matrix – figure 6.2
Service-process matrix – figure 5.5
Design process – figure 4.1
Idea generation methods
Improving quality of design – especially Quality Function Deployment (QFD)
Ways design increases productivity or increases a firm’s ability to gain competitive advantage.
Characteristics of services
Service design process Figure 5.4
Differences in service design for high/low contact services – Table 5.1
Process strategy – what is it? why is it important?
Outsourcing
Process selection with break-even analysis
Process plans and process analysis
Blueprints
Bills of material
Assembly charts
Operations sheet
Process flowchart
Technology decisions
Economies/diseconomies of scale
Facility layout objectives
*Basic facility layouts – fixed position, process, and product (be able to draw picture of each)
Block diagramming
Relationship diagramming
Cellular layout
Site selection factors