Victorian Purchasing Guide
for
FNS Financial Services
Release 2
March 2016
© State of Victoria (Department of Education and Training) 2016.
Copyright of this material is reserved to the Crown in the right of the State of Victoria. This work is licensed
under a Creative Commons Attribution-NoDerivs 3.0 Australia licence
(http://creativecommons.org/licenses/by-nd/3.0/au/). You are free use, copy and distribute to anyone in its
original form as long as you attribute the Department of Education and Training (DET) as the author, and you
license any derivative work you make available under the same licence.
Disclaimer
In compiling the information contained in and accessed through this resource, DET has used its best
endeavours to ensure that the information is correct and current at the time of publication but takes no
responsibility for any error, omission or defect therein.
To the extent permitted by law DET, its employees, agents and consultants exclude all liability for any loss or
damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on
the information contained herein, whether caused or not by any negligent act or omission. If any law prohibits
the exclusion of such liability, DET limits its liability to the extent permitted by law, for the resupply of the
information.
Third party sites
This resource may contain links to third party websites and resources. DET is not responsible for the
condition or content of these sites or resources as they are not under its control.
Third party material linked from this resource is subject to the copyright conditions of the third party. Users
will need to consult the copyright notice of the third party sites for conditions of usage.
Financial Services Release 2 – March 2016
Page 2 of 66
Victorian Purchasing Guide - Version History
Training Package
Version
Date VPG
Released
Comments
FNS Financial Services
Training Package
Release 2
9 March
2016
Two qualifications removed:
FNS30415 Certificate III in Mercantile Agents
FNS51715 Diploma of Applied Anti-money Laundering
and Counter Terrorism Financing.
One new qualification:
FNS80115 Graduate Diploma of Applied Anti-money
Laundering and Counter Terrorism Financing.
Four qualifications updated and not equivalent to FNS Financial
Services Training Package version 1.1 qualifications:
FNS42115 Certificate IV in Personal Injury Management
(change to one core unit and three electives added to
cover medical indemnity sector)
FNS42215 Certificate IV in Personal Trust Administration
(change to one core unit and two electives added to meet
industry requirements)
FNS51915 Diploma of Personal Injury and Disability
Insurance Management (change to one core unit and six
electives added)
FNS52015 Diploma of Personal Trusts (change to four
core units and new electives added to meet industry
requirements).
Industry Skills Council (ISC) upgrade to four qualifications,
equivalent to FNS Financial Services Training Package version 1.1
qualifications, with the removal of a clause about selection of
elective ASIC units to allow greater flexibility:
FNS50615 Diploma of Financial Planning
FNS51015 Diploma of Financial Markets
FNS60415 Advanced Diploma of Financial Planning
FNS60715 Advanced Diploma of Financial Licensing
Management.
FNS Financial Services
Training Package
Release 1
17/08/2015
(Stage 2)
This Victorian Purchasing Guide contains the maximum
payable hours for all Financial Services qualifications in
addition to the nominal hours information published in Stage
1 (see above).
FNS Financial Services
Training Package
Release 1
5/06/2015
(Stage 1)
Please note: This Victorian Purchasing Guide (Stage 1)
contains unit data and associated nominal hours ONLY for
ALL units in Release 1 of this training package.
This decision has been approved by Higher Education and
Skills Group (HESG) in order to allow all stakeholders and
jurisdictions that need access to unit hours for the purposes
of delivery are not subject to unnecessary delays.
Financial Services Release 2 – March 2016
Page 3 of 66
Financial Services Training Package Victorian Purchasing Guide
CONTENTS
INTRODUCTION
5
What is a Victorian Purchasing Guide?
5
Victorian Government subsidised training
5
QUALIFICATIONS
6
UNITS OF COMPETENCY
8
SAMPLE TRAINING PROGRAMS
19
CONTACTS AND LINKS
20
GLOSSARY
66
Financial Services Release 2 – March 2016
Page 4 of 66
INTRODUCTION
What is a Victorian Purchasing Guide?
The Victorian Purchasing Guide (VPG) provides information for use by Registered Training Organisations
(RTOs) in the provision of Victorian government subsidised training.
Specifically, the VPG provides the following information related to the delivery of nationally endorsed
Training Packages in Victoria:
 maximum and minimum payable hours available for each qualification.
 nominal hours for each unit of competency within the Training Package.
They also contain sample training programs which reflect a vocational outcome for the particular qualification
it has been developed for.
Victorian Government subsidised training
To deliver government subsidised training in Victoria, an RTO must have an approved VET funding contract
with the Department of Education and Training (DET).
The VET funding contract and related guidelines set out the requirements that RTOs must abide by to
maintain compliance as contracted providers in receipt of government subsidy. The contract and guidelines
set standards of behaviour, as well as prescribing minimum requirements with regard to provider practice in
the delivery of training services.
For further information relating to obtaining a VET funding contract, please visit the Skills Victoria Training
System (SVTS) website: http://www.education.vic.gov.au/svts
Financial Services Release 2 – March 2016
Page 5 of 66
QUALIFICATIONS
Code
Title
Minimum
Payable Hours
Maximum Payable
Hours
FNS10115
Certificate I in Financial Services
176
185
FNS20115
Certificate II in Financial Services
190
200
FNS30115
Certificate III in Financial Services
456
480
FNS30215
Certificate III in Personal Injury Management
451
475
FNS30315
Certificate III in Accounts Administration
418
440
FNS30515
Certificate III in General Insurance
413
435
FNS30615
Certificate III in Insurance Broking
442
465
FNS40115
Certificate IV in Credit Management
394
415
FNS40215
Certificate IV in Bookkeeping
599
630
FNS40615
Certificate IV in Accounting
627
660
FNS40715
Certificate IV in Financial Practice Support
660
695
FNS40815
Certificate IV in Finance and Mortgage Broking
504
530
FNS40915
Certificate IV in Superannuation
537
565
FNS41115
Certificate IV in Financial Markets Operations
618
650
FNS41415
Certificate IV in General Insurance
599
630
FNS41515
Certificate IV in Life Insurance
494
520
FNS41715
Certificate IV in Insurance Broking
466
490
FNS41815
Certificate IV in Financial Services
641
675
FNS42015
Certificate IV in Banking Services
366
385
FNS42115
Certificate IV in Personal Injury Management
646
680
FNS42215
Certificate IV in Personal Trust Administration
FNS50215
Diploma of Accounting
504
599
530
630
FNS50315
727
765
FNS50615
Diploma of Finance and Mortgage Broking
Management
Diploma of Financial Planning
817
860
FNS50715
Diploma of Superannuation
765
805
FNS50815
Diploma of Integrated Risk Management
523
550
FNS50915
Diploma of Banking Services Management
603
635
FNS51015
Diploma of Financial Markets
470
495
FNS51115
Diploma of General Insurance
760
800
FNS51215
Diploma of Insurance Broking
570
600
FNS51315
Diploma of Life Insurance
784
825
FNS51415
Diploma of Loss Adjusting
931
980
FNS51515
Diploma of Credit Management
580
610
FNS51615
Diploma of Securitisation
618
650
FNS51815
Diploma of Financial Services
FNS51915
575
585
FNS52015
Diploma of Personal Injury and Disability
Insurance Management
Diploma of Personal Trusts
546
556
608
640
FNS60115
Advanced Diploma of Insurance Broking
694
730
Financial Services Release 2 – March 2016
Page 6 of 66
Code
Title
Minimum
Payable Hours
Maximum Payable
Hours
FNS60215
Advanced Diploma of Accounting
836
880
FNS60415
Advanced Diploma of Financial Planning
608
640
FNS60515
Advanced Diploma of Superannuation
646
680
FNS60615
Advanced Diploma of Banking Services
Management
Advanced Diploma of Financial Licensing
Management
Advanced Diploma of Integrated Risk
Management
Graduate Diploma of Anti-money Laundering and
Counter Terrorism Financing
779
820
627
660
551
580
627
660
FNS60715
FNS60815
FNS80115
Financial Services Release 2 – March 2016
Page 7 of 66
UNITS OF COMPETENCY
Unit Code
Unit Title
FNSACC301
FNSACC302
FNSACC303
FNSACC401
FNSACC402
FNSACC403
FNSACC404
FNSACC405
FNSACC406
FNSACC407
FNSACC501
FNSACC502
FNSACC503
FNSACC504
FNSACC505
FNSACC506
FNSACC507
FNSACC601
FNSACC602
FNSACC603
FNSACC604
FNSACC605
FNSACC606
FNSACC607
FNSACC608
FNSACC609
FNSACC610
FNSACC611
FNSACC612
FNSACC613
FNSACC614
FNSACM301
FNSACM302
FNSACM303
FNSACM401
FNSAML801
FNSAML802
Process financial transactions and extract interim reports
Administer subsidiary accounts and ledgers
Perform financial calculations
Process business tax requirements
Prepare operational budgets
Make decisions in a legal context
Prepare financial statements for non-reporting entities
Maintain inventory records
Set up and operate a computerised accounting system
Produce job costing information
Provide financial and business performance information
Prepare tax documentation for individuals
Manage budgets and forecasts
Prepare financial reports for corporate entities
Establish and maintain accounting information systems
Implement and maintain internal control procedures
Provide management accounting information
Prepare and administer tax documentation for legal entities
Audit and report on financial systems and records
Implement tax plans and evaluate tax obligations
Monitor corporate governance activities
Implement organisational improvement programs
Conduct internal audit
Evaluate business performance
Evaluate organisation’s financial performance
Evaluate financial risk
Develop and implement financial strategies
Implement an insolvency program
Implement reconstruction plan
Prepare and analyse management accounting information
Prepare complex corporate financial reports
Administer financial accounts
Prepare, match and process receipts
Process payment documentation
Evaluate and authorise payment requests
Design an anti-money and counter terrorism financing program
Design and assess controls to monitor money-laundering and
terrorism financing risk
Design and monitor a reporting system for suspicious
transactions
Design customer due diligence policies and procedures
Manage assessment of organisational vulnerability to money
laundering and terrorism financing
FNSAML803
FNSAML804
FNSAML805
Nominal
Hours
60
40
30
50
40
60
60
20
80
40
60
80
40
70
50
40
60
80
40
60
60
60
40
60
60
40
60
70
70
60
60
10
10
10
10
90
80
80
80
80
Financial Services Release 2 – March 2016
Page 8 of 66
Unit Code
Unit Title
FNSAML806
Implement an anti-money and counter terrorism financing
program
Establish client relationship and analyse needs
Develop, present and negotiate client solutions
Provide advice on first home saver account deposit products and
non-cash payments
Provide Tier 2 general advice in general insurance
Provide Tier 2 personal advice in general insurance
Provide advice in the regulated emissions market
Provide Tier 1 personal advice in life insurance
Provide Tier 1 personal advice in general insurance
Provide Tier 1 general advice in general insurance
Provide advice in first home saver market linked accounts
Provide advice in margin lending
Provide advice in foreign exchange
Provide advice in managed investments
Provide advice in superannuation
Provide advice in derivatives
Provide advice in securities
Provide advice in life insurance
Provide advice in insurance broking
Provide advice in financial planning
Develop and implement policies and procedures relevant to
bookkeeping activities
Establish and maintain a cash accounting system
Establish and maintain an accrual accounting system
Carry out business activity and instalment activity statement
tasks
Establish and maintain a payroll system
Coordinate a small business customer portfolio
Align banking products with the needs of small business
customers
Provide services in a Business Transaction Centre
Promote mobile banking services
Provide mobile banking sales and service
Manage customer visits
Manage banking and service strategy for small business
customers
Manage services in a Business Transaction Centre
Provide business advisory services within a financial services
context
Comply with financial services legislation
Process applications for credit
Monitor and control accounts receivable
Assess credit applications
Establish and maintain appropriate security
FNSASIC301
FNSASIC302
FNSASIC303
FNSASIC304
FNSASIC305
FNSASICL503
FNSASICM503
FNSASICN503
FNSASICO503
FNSASICQ503
FNSASICR503
FNSASICS503
FNSASICT503
FNSASICU503
FNSASICV503
FNSASICW503
FNSASICX503
FNSASICY503
FNSASICZ503
FNSBKG401
FNSBKG402
FNSBKG403
FNSBKG404
FNSBKG405
FNSBNK401
FNSBNK402
FNSBNK403
FNSBNK404
FNSBNK405
FNSBNK406
FNSBNK501
FNSBNK502
FNSBNK503
FNSCMP501
FNSCRD301
FNSCRD302
FNSCRD401
FNSCRD402
Nominal
Hours
90
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
30
40
40
50
30
60
60
40
40
40
30
60
60
40
80
20
20
30
30
Financial Services Release 2 – March 2016
Page 9 of 66
Unit Code
Unit Title
FNSCRD403
FNSCRD404
FNSCRD405
FNSCRD501
FNSCRD502
FNSCRD503
Manage and recover bad and doubtful debts
Utilise the legal process to recover outstanding debt
Manage overdue customer accounts
Respond to personal insolvency situations
Manage factoring and invoice discounting arrangements
Promote understanding of the role and effective use of consumer
credit
Manage the credit relationship
Respond to corporate insolvency situations
Respond to customer enquiries
Participate in negotiations
Resolve disputes
Deliver a professional service to customers
Develop and nurture relationships with clients, other
professionals and third-party referrers
Monitor client requirements
Review business performance
Manage premium customer relationships
Determine client requirements and expectations
Record and implement client instructions
Establish, manage and monitor key relationships
Develop and use a personal budget
Develop and use a savings plan
Develop knowledge of debt and consumer credit
Develop knowledge of superannuation
Develop knowledge of the Australian financial system and
markets
Develop knowledge of taxation
Be MoneySmart
Be MoneySmart through a career in Small Business
Assist customers to budget and manage own finances
Facilitate customer awareness of the Australian financial system
and markets
Promote basic financial literacy skills
Facilitate customer understanding of personal financial
statements
Facilitate customer or employee understanding of
superannuation as an investment tool
Prepare loan application on behalf of finance or mortgage
broking clients
Identify client needs for broking services
Present broking options to client
Settle applications and loan arrangements in the finance and
mortgage broking industry
Identify and develop broking options for clients with complex
needs
FNSCRD504
FNSCRD505
FNSCUS301
FNSCUS401
FNSCUS402
FNSCUS403
FNSCUS501
FNSCUS502
FNSCUS503
FNSCUS504
FNSCUS505
FNSCUS506
FNSCUS601
FNSFLT201
FNSFLT202
FNSFLT203
FNSFLT204
FNSFLT205
FNSFLT206
FNSFLT301
FNSFLT401
FNSFLT501
FNSFLT502
FNSFLT503
FNSFLT504
FNSFLT505
FNSFMB401
FNSFMB402
FNSFMB403
FNSFMB501
FNSFMB502
Nominal
Hours
30
30
30
40
40
40
40
40
25
20
25
35
50
40
50
60
70
75
50
20
20
25
40
40
40
40
40
40
40
30
30
60
30
40
40
30
60
Financial Services Release 2 – March 2016
Page 10 of 66
Unit Code
Unit Title
FNSFMB503
FNSFMB504
FNSFMK401
FNSFMK402
FNSFMK403
FNSFMK501
FNSFMK502
FNSFMK503
FNSFMK504
FNSFMK505
Present broking options to client with complex needs
Implement complex loan structures
Reconcile financial transactions
Develop and maintain knowledge of financial markets products
Interpret financial markets information
Analyse financial markets and information
Analyse financial market products for client
Advise clients on financial risk
Complete confirmation and settlement processes
Comply with financial services legislation and industry codes of
practice
Detect errors and fraud when processing financial transactions
Analyse risk mitigation in the operation process
Monitor and process collateral
Process transaction documentation
Prepare trading strategies for clients
Apply limits when trading
Apply knowledge of emissions markets
Price financial transactions
Hedge financial products
Extract and analyse information on specified financial strategies
and products
Prepare financial plans to set strategies and guidelines
Implement financial plans to predetermined guidelines
Comply with financial planning practice ethical and operational
guidelines and regulations
Conduct financial planning analysis and research
Develop and prepare financial plan
Implement financial plan
Review financial plans and provide ongoing service
Determine client financial requirements and expectations
Provide financial planning advice
Conduct complex financial planning research
Provide technical and professional guidance
Determine client requirements and expectations for clients with
complex needs
Provide comprehensive monitoring and ongoing service
Develop complex and innovative financial planning strategies
Present and negotiate complex and innovative financial plans
Implement complex and innovative financial plan
Provide general advice on financial products and services
Provide appropriate services, advice and products to clients
Provide appropriate and timely information and advice to clients
Provide general advice in general insurance broking products and
services
Research, analyse and report information in insurance broking
FNSFMK506
FNSFMK507
FNSFMK508
FNSFMK509
FNSFMK510
FNSFMK511
FNSFMK512
FNSFMK601
FNSFMK602
FNSFPL401
FNSFPL402
FNSFPL403
FNSFPL501
FNSFPL502
FNSFPL503
FNSFPL504
FNSFPL505
FNSFPL506
FNSFPL507
FNSFPL508
FNSFPL601
FNSFPL602
FNSFPL603
FNSFPL604
FNSFPL605
FNSFPL606
FNSIAD301
FNSIAD501
FNSIAD502
FNSIBK302
FNSIBK401
Nominal
Hours
50
50
20
40
40
60
50
60
40
80
60
60
70
60
70
60
70
60
70
50
50
40
50
50
60
50
40
60
50
50
40
50
40
50
40
50
30
150
70
40
40
Financial Services Release 2 – March 2016
Page 11 of 66
Unit Code
Unit Title
FNSIBK402
Implement new or renewed insurance program for insurance
broking clients
Place client insurances with insurer and confirm insurance cover
with clients
Provide a claims service to an insurance broking client
Meet industry and legislative guidelines and organisational
procedures relating to insurance broking
Deliver professional insurance broking services
Review service performance
Implement changes to broking client's insurance program
Negotiate complex claims settlement for insurance broking client
Prepare submission for new business
Manage complex risk portfolio for a broking client
Monitor broking client requirements and establish loss control
programs
Develop guidelines for broking services
Manage implementation of broking service support systems
Manage contractual, legislative and code of practice obligations
and requirements
Manage a sales plan for insurance broking services
Manage compliance requirements for an insurance broking
business
Lead ethical work practices in an insurance brokerage
Establish and maintain strategic networks and collaborative
relationships
Provide technical guidance
Inspect quality of work
Estimate jobs
Inspect damage and develop scope of work
Inspect property for saleable items and determine their value
Plan and implement loss investigation
Evaluate collected information
Report findings and provide guidance to involved parties
Negotiate and effect settlement
Provide ancillary services
Prepare a distribution plan
Resource a distribution plan
Establish services to provide advice
Implement and manage the distribution plan
FNSIBK403
FNSIBK404
FNSIBK405
FNSIBK406
FNSIBK507
FNSIBK508
FNSIBK512
FNSIBK513
FNSIBK514
FNSIBK515
FNSIBK601
FNSIBK602
FNSIBK603
FNSIBK604
FNSIBK606
FNSIBK607
FNSIBK608
FNSIGN401
FNSIGN402
FNSIGN403
FNSIGN404
FNSIGN406
FNSILA501
FNSILA502
FNSILA503
FNSILA504
FNSILA505
FNSILD501
FNSILD502
FNSILD503
FNSILD504
FNSILF302
FNSILF303
FNSILF401
FNSILF402
FNSILF403
FNSILF404
Process a life insurance application
Issue a life insurance policy
Contribute to the life risk underwriting process
Settle policy payments and terminations
Develop and maintain in-depth knowledge of products and
services used by the life insurance sector
Process requests for policy alterations and assignments
Nominal
Hours
40
40
50
40
40
60
60
40
60
80
80
80
100
80
80
60
80
80
100
100
140
140
35
150
150
80
60
60
60
60
50
50
15
15
50
50
40
40
Financial Services Release 2 – March 2016
Page 12 of 66
Unit Code
Unit Title
FNSILF405
FNSILF406
FNSILF407
FNSILF408
Evaluate life insurance claims
Collect and manage information to facilitate claims assessment
Settle life insurance claims
Process life insurance contract maturity and surrender payment
requests
Assess extraordinary risks
Underwrite complex medical life risks
Underwrite complex non-medical risks
Manage complex life insurance claims
Manage ongoing disability claims
Manage group life insurance claims
Manage group life insurance policy administration
Work effectively in the financial services industry
Apply principles of professional practice to work in the financial
services industry
Develop and maintain in-depth knowledge of products and
services used by an organisation or sector
Conduct product research to support recommendations
Assess financial products and services vulnerability to money
laundering and terrorism financing
Apply economic principles to work in the financial services
industry
Interpret and use financial statistics and tools
Lead compliance with financial services legislation and industry
codes of practice
Develop and build effective relationships with regulators and
industry bodies
Evaluate risk for renewal business
Process alteration to insurance policy
Issue contract of insurance
Issue insurance renewal advice
Issue insurance cancellation advice
Receive and record or register a claim
Follow organisation procedures to process claim
Process facultative and treaty reinsurance claim
Settle claims
Process insurance claims payments
Evaluate risk for new business
Underwrite new business
Survey potential risk exposure
Underwrite renewal business
Analyse insurance claims
Use specialist terminology in insurance claims
Use medical terminology in an insurance context
Issue contracts of insurance covering non-routine and complex
situations
FNSILF501
FNSILF502
FNSILF503
FNSILF504
FNSILF505
FNSILF506
FNSILF507
FNSINC301
FNSINC401
FNSINC402
FNSINC501
FNSINC502
FNSINC601
FNSINC602
FNSINC801
FNSINC802
FNSISV301
FNSISV302
FNSISV303
FNSISV304
FNSISV305
FNSISV306
FNSISV307
FNSISV308
FNSISV309
FNSISV310
FNSISV401
FNSISV402
FNSISV403
FNSISV404
FNSISV405
FNSISV406
FNSISV407
FNSISV501
Nominal
Hours
40
30
40
45
60
50
50
50
50
60
50
30
30
40
80
80
60
60
80
80
30
20
20
10
10
20
10
40
40
20
40
50
100
50
60
30
35
50
Financial Services Release 2 – March 2016
Page 13 of 66
Unit Code
Unit Title
FNSISV502
FNSISV503
FNSISV504
FNSISV505
FNSISV506
FNSISV507
FNSISV508
FNSISV509
FNSISV510
FNSISV511
FNSISV512
FNSISV513
FNSISV514
FNSISV515
FNSISV516
FNSISV517
FNSMCA301
FNSMCA302
FNSMCA303
FNSMCA304
FNSMCA401
FNSMCA402
FNSORG301
FNSORG401
FNSORG501
FNSORG502
FNSORG503
FNSORG504
Review operational performance of the portfolio
Undertake post-loss risk management
Negotiate treaty reinsurance
Determine risk rating for investment and insurance products
Investigate insurance claims
Implement claim recovery procedures
Review and advise on claims costs, policies and procedures
Analyse financial, medical and psychological claims assessments
Manage non-routine and complex claims
Settle non-routine and complex claims
Work with legal teams to resolve complex claims
Provide decisions on legal liability and indemnity of a claim
Review and update claim reserves in portfolio
Evaluate and report on status of claims portfolio
Allocate authorities and guidelines for distribution
Review claims settlement policies and procedures
Collect debts
Repossess property
Serve legal process
Locate subjects
Develop and document case recommendations
Initiate legal recovery of debts
Administer fixed asset register
Conduct individual work within a compliance framework
Develop and manage a budget
Develop and monitor policy and procedures
Develop a resource plan
Monitor and supervise work practices to meet financial services
regulatory requirements
Prepare financial reports to meet statutory requirements
Prepare financial forecasts and projections
Manage client service and business information
Analyse and comment on management reports
Negotiate to achieve goals and manage disputes
Develop and manage financial systems
Establish and prepare operational guidelines in a financial
services organisation
Establish outsourced services and monitor performance
Process benefit payments
Determine claim liability
Work within the personal injury management sector
Assess and determine ongoing entitlements
Plan and implement rehabilitation and return to work and health
strategies
Educate clients on personal injury management issues
FNSORG505
FNSORG506
FNSORG507
FNSORG508
FNSORG601
FNSORG602
FNSORG603
FNSORG604
FNSPIM301
FNSPIM302
FNSPIM303
FNSPIM304
FNSPIM401
FNSPIM403
Nominal
Hours
100
100
40
50
60
50
60
60
50
30
80
60
40
50
80
60
40
40
40
15
20
40
50
40
80
50
50
60
40
70
120
40
50
60
50
50
30
20
35
60
80
60
Financial Services Release 2 – March 2016
Page 14 of 66
Unit Code
Unit Title
FNSPIM404
FNSPIM405
FNSPIM406
Assist clients with job placement
Facilitate a return to work
Develop and maintain knowledge of personal injury management
insurance
Register policy
Renew and maintain policy
Maintain customer relationship
Collect, assess and use information
Assist with preparations for conciliation and review hearings
Manage personal injury claims
Manage personal injury case loads
Work effectively in the medical indemnity sector
Analyse medical indemnity claims
Develop a return to work or injury management strategy
Facilitate workplace assessment with stakeholders for personal
injury cases
Represent personal injury management agent or insurer at
reconciliation and review hearings
Manage impairment benefit claims
Use medical knowledge in the management of personal injury
claims
Promote the health benefits of returning to work
Manage complex return to work cases
Evaluate and improve return to work program within an
organisation
Comply with regulatory frameworks
Implement informed decision making
Facilitate setting and achievement of goals
Negotiate settlements for medical indemnity claims
Establish, supervise and monitor practice systems to conform
with legislation and regulations
Improve the practice
Grow the practice
Establish or review marketing, client services and supplier
relationships
Establish or review human resources, administration and
information support
Establish entitlements to an intestate estate
Administer a non-complex estate
Administer a trust with non-complex matters
Prepare a will
Administer a complex estate
Administer a trust with complex matters
Establish powers of attorney of financial administration orders
Administer powers of attorney or financial administration orders
Investigate and substantiate entitlement in an intestate estate
FNSPIM407
FNSPIM408
FNSPIM409
FNSPIM410
FNSPIM413
FNSPIM414
FNSPIM415
FNSPIM416
FNSPIM417
FNSPIM501
FNSPIM502
FNSPIM503
FNSPIM504
FNSPIM505
FNSPIM506
FNSPIM507
FNSPIM508
FNSPIM509
FNSPIM510
FNSPIM511
FNSPIM512
FNSPRM601
FNSPRM602
FNSPRM603
FNSPRM605
FNSPRM606
FNSPRT301
FNSPRT302
FNSPRT303
FNSPRT402
FNSPRT403
FNSPRT404
FNSPRT405
FNSPRT406
FNSPRT407
Nominal
Hours
70
60
40
30
20
25
10
35
60
60
35
70
80
60
50
60
40
30
40
40
60
50
80
60
60
60
60
80
80
30
50
50
50
60
60
50
50
40
Financial Services Release 2 – March 2016
Page 15 of 66
Unit Code
Unit Title
FNSPRT501
FNSPRT502
FNSPRT503
Advise clients on trust structures
Advise clients in estate planning
Assess, allocate and supervise work within the personal trustee
sector
Apply knowledge of the regulatory environment relevant to
trustee organisations
Develop and maintain knowledge of financial services and assets
Develop understanding of traditional trustee services
Apply principles of fiduciary duty, substituted decision making
and ethical decision making
Administer a charitable trust
Implement risk management strategies
Undertake risk identification
Assess risks
Develop and implement risk mitigation plan
Determine and manage risk exposure strategies
Provide customer service in a retail agency
Handle foreign currency transactions
Balance retail transactions
Administer debit card services
Process customer accounts
Process customer transactions
Maintain Automatic Teller Machine (ATM) services
Balance cash holdings
Maintain main bank account
Manage credit card services
Prepare government returns and reports
Identify opportunities for cross-selling products and services
Sell financial products and services
Implement a sales plan
Prospect for new clients
Apply advanced selling techniques to selling of financial products
and services
Assess market needs
Monitor market opportunities
Monitor performance in sales of financial products or services
Identify and evaluate marketing opportunities in the financial
services industry
Tailor financial products to meet customer needs
Establish agreements with intermediaries for product distribution
Process self-managed superannuation contribution
Invest self-managed superannuation funds assets
Manage changes to fund structure
Manage administration activities of a superannuation fund
Meet self-managed superannuation funds compliance
requirements
FNSPRT504
FNSPRT505
FNSPRT506
FNSPRT507
FNSPRT508
FNSRSK401
FNSRSK501
FNSRSK502
FNSRSK601
FNSRSK602
FNSRTS301
FNSRTS302
FNSRTS303
FNSRTS304
FNSRTS305
FNSRTS306
FNSRTS307
FNSRTS308
FNSRTS309
FNSRTS401
FNSRTS402
FNSSAM301
FNSSAM401
FNSSAM402
FNSSAM403
FNSSAM501
FNSSAM502
FNSSAM503
FNSSAM601
FNSSAM602
FNSSAM603
FNSSAM604
FNSSMS401
FNSSMS501
FNSSMS502
FNSSMS503
FNSSMS504
Nominal
Hours
60
30
60
50
60
50
50
60
40
40
40
50
50
30
60
30
30
50
50
10
10
30
40
15
25
30
50
30
50
50
50
20
80
50
80
40
60
50
70
50
Financial Services Release 2 – March 2016
Page 16 of 66
Unit Code
Unit Title
FNSSMS505
Support trustee in the selection and performance monitoring of
outsourced services
Provide advice in self-managed superannuation funds
Consider taxation requirements when advising in self-managed
superannuation funds
Apply legislative and operational requirements to advising in selfmanaged superannuation funds
Process superannuation fund payments
Establish, maintain and process superannuation records
Process superannuation contributions
Process superannuation rollover benefits
Implement member investment instructions
Terminate superannuation plans
Process complex superannuation benefit or insurance claim
Assist in meeting superannuation compliance requirements
Establish and customise employer accounts
Establish and maintain fund or plan
Assess complex superannuation benefit or insurance claim
Participate in fund review practices
Provide specialist retirement income stream information to
clients
Establish and administer retirement income streams
Terminate retirement income streams
Determine impact of social security entitlements on retirement
income
Apply knowledge of retirement planning issues when dealing
with clients
Develop and apply knowledge of aged care
Supervise complaints procedures
Supervise insurer liaison
Develop client relationships with employers and establish
superannuation systems
Provide advanced customer service to superannuation clients
Produce reports for superannuation
Supervise and monitor operational guidelines in a
superannuation organisation
Review compliance with regulatory and contractual requirements
Provide effective information to members
Work within a defined benefit fund
Supervise insurance tender process
Liaise with and support trustees
Manage official complaints procedures and proceedings
Integrate investment strategy with fund operations
Apply legal principles in consumer and contract law
Apply legal principles in corporations and trusts law
Apply legal principles in property law
FNSSMS601
FNSSMS602
FNSSMS603
FNSSUP301
FNSSUP302
FNSSUP303
FNSSUP304
FNSSUP305
FNSSUP306
FNSSUP401
FNSSUP402
FNSSUP404
FNSSUP406
FNSSUP407
FNSSUP408
FNSSUP409
FNSSUP410
FNSSUP411
FNSSUP412
FNSSUP413
FNSSUP414
FNSSUP501
FNSSUP502
FNSSUP503
FNSSUP504
FNSSUP505
FNSSUP506
FNSSUP507
FNSSUP508
FNSSUP509
FNSSUP510
FNSSUP601
FNSSUP602
FNSSUP603
FNSTPB503
FNSTPB504
FNSTPB505
Nominal
Hours
50
100
80
120
40
30
20
20
40
40
40
50
30
70
70
50
50
70
70
70
50
50
50
50
60
50
80
50
80
60
50
50
60
70
80
60
60
60
Financial Services Release 2 – March 2016
Page 17 of 66
Unit Code
Unit Title
FNSTPB506
Apply taxation requirements when providing tax (financial)
advice services
Apply legal principles in commercial law when providing tax
(financial) advice services
FNSTPB507
Nominal
Hours
60
60
Financial Services Release 2 – March 2016
Page 18 of 66
SAMPLE TRAINING PROGRAMS
The following pages list a range of Sample Training Programs across the different qualification levels within
the Financial Services Training Package to demonstrate how units might be packaged to meet a particular
vocational outcome.
Occupation
Non-specific
Qualification
Title
Qualification
Code
Description
Certificate II in Financial Services
Unit Code
FNS20115
This sample training program is intended to meet the financial literacy and basic financial skill
needs of remote and indigenous communities or new entrants wishing to build potential
pathways into the industry, particularly through VET in Schools programs.
Unit Title
Hours
Core
BSBWHS201
Contribute to health and safety of self and others
20
BSBWOR203
Work effectively with others
15
BSBWOR204
Use business technology
20
FNSINC301
Work effectively in the financial services industry
30
FNSFLT201
Develop and use a personal budget
20
FNSFLT203
Develop knowledge of debt and consumer credit
25
FNSFLT205
Develop knowledge of the Australian financial system and markets
40
FNSRTS301
Provide customer service in a retail agency
30
Electives
Total
200
Financial Services Release 2 – March 2016
Page 19 of 66
Occupation
Trainee Public Trust Officer
Qualification
Title
Qualification
Code
Description
Certificate III in Financial Services
Unit Code
FNS30115
This sample training program is appropriate for a person working in the financial services
industry as a trainee public trust officer.
Unit Title
Hours
Core
BSBWHS201
Contribute to health and safety of self and others
20
BSBWOR203
Work effectively with others
15
BSBWOR204
Use business technology
20
FNSINC301
Work effectively in the financial services industry
30
FNSSAM301
Identify opportunities for cross-selling products and services
25
FNSACC301
Process financial transactions and extract interim reports
60
BSBCUS403
Implement customer service standards
30
FNSPRT301
Establish entitlements to an intestate estate
30
FNSPRT302
Administer a non-complex estate
50
FNSPRT303
Administer a trust with non-complex matters
50
FNSPRT405
Establish powers of attorney of financial administration orders
50
FNSPRT406
Administer powers of attorney or financial administration orders
50
BSBGOV403
Analyse financial reports and budgets
50
Electives
Total
480
Financial Services Release 2 – March 2016
Page 20 of 66
Occupation/work
function
Qualification
Title
Qualification
Code
Description
Assistant Case Manager
Certificate III in Personal Injury Management
FNS30215
BSBCUS301
This sample training program is appropriate for a person working in the Personal Injury
Management industry as an assistant case manager or case manager (low risk/medical
and like).
Deliver and monitor a service to customers
35
BSBWOR404
Develop work priorities
40
FNSPIM301
Process benefit payments
30
FNSPIM302
Determine claim liability
20
FNSPIM303
Work within the personal injury management sector
35
FNSPIM304
Assess and determine ongoing entitlements
60
FNSPIM410
Collect, assess and use information
10
FNSPIM414
Manage personal injury claims
60
FNSPIM415
Manage personal injury case loads
60
BSBCMM301
Process customer complaints
30
CHCTC302B
Provide client-centred telephone counselling
60
FNSCUS401
Participate in negotiations
20
BSBWOR203
Work effectively with others
15
Electives
Total
475
Financial Services Release 2 – March 2016
Page 21 of 66
Occupation/
Work Function
Qualification Title
Accounts Clerk
Qualification
Code
Description
FNS30315
Unit Code
Certificate III in Accounts Administration
This sample training program is appropriate for a person working in the Financial Services
industry as an accounts clerk.
Unit Title
Hours
Core
BSBITU306
Design and produce business documents
80
BSBWHS201
Contribute to health and safety of self and others
20
BSBWRT301
Write simple documents
30
FNSACC301
Process financial transactions and extract interim reports
60
FNSACC302
Administer subsidiary accounts and ledgers
40
FNSACC303
Perform financial calculations
30
FNSINC301
Work effectively in the financial services industry
30
BSBITU304
Produce spreadsheets
35
BSBRKG304
Maintain business records
30
BSBCUS301
Deliver and monitor a service to customers
35
FNSORG301
Administer fixed asset register
50
Electives
Total
440
Financial Services Release 2 – March 2016
Page 22 of 66
Occupation
Mercantile Agent (Process Serving)
Qualification Title
Certificate III in Mercantile Agents
Qualification Code
FNS30415
Description
This sample training program is appropriate for a person working in the mercantile
agents sector as a mercantile agent (process serving)
Unit Code
Unit Title
Hours
BSBFIA301
Maintain financial records
60
BSBFIA401
Prepare financial reports
50
BSBWOR204
Use business technology
20
FNSCUS402
Resolve disputes
25
FNSINC301
Work effectively in the financial services industry
30
FNSMCA301
Collect debts
40
FNSMCA303
Serve legal process
40
FNSMCA304
Locate subjects
15
Repossess property
40
Core
Electives
FNSMCA302
Electives aligned at Cert IV level
FNSPIM410
Collect, assess and use information
10
BSBPMG408
Apply contract and procurement procedures
30
BSBCOM402
Implement processes for the management of a breach in compliance
requirements
20
General Electives
Total
380
Financial Services Release 2 – March 2016
Page 23 of 66
Occupation
Qualification
Title
Qualification
Code
Description
Unit Code
Assistant / new entrant in the insurance industry; typically working in claims handling or
administration and requiring Tier 2 RG146 compliance.
Certificate III in General Insurance
FNS30511
This sample training program is appropriate for a person working in the insurance industry in
general insurance and may meet ASIC requirements for Tier 2 general insurance through
selected electives. Possible work functions may include:
• processing and issuing policies
• processing and settling claims
• responding to customer enquiries and maintaining customer database.
Unit Title
Hours
Core
BSBWHS201
Contribute to health and safety of self and others
20
BSBWOR203
Work effectively with others
15
BSBWOR204
Use business technology
20
FNSINC301
Work effectively in the financial services industry
30
FNSINC402
Develop and maintain in-depth knowledge of products and services used by an
organisation or sector
40
FNSISV306
Receive and record or register a claim
20
FNSISV307
Follow organisation procedures to process claim
10
FNSISV310
Process insurance claims payments
20
FNSASIC304
Provide Tier 2 general advice in general insurance
50
FNSASIC305
Provide Tier 2 personal advice in general insurance
50
BSBCUE203
Conduct customer engagement
100
BSBCMM301
Process customer complaints
30
BSBRKG304
Maintain business records
30
Group A
Group B
Total
435
Financial Services Release 2 – March 2016
Page 24 of 66
Occupation/work
function
Qualification
Title
Qualification
Code
Description
Unit Code
Assistant insurance broker
Certificate III in Insurance Broking
FNS30615
This sample training program is appropriate for a person working in the insurance industry
as an assistant insurance broker.
Unit Title
Hours
Core
BSBCUE404
Collect, analyse and record information
40
BSBCUS301
Deliver and monitor a service to customers
35
FNSIBK402
Implement new or renewed insurance program for insurance broking clients
40
FNSIBK403
Place client insurances with insurer and confirm insurance cover with clients
40
FNSIBK404
Provide a claims service to an insurance broking client
50
FNSINC301
Work effectively in the financial services industry
30
BSBWOR301
Organise personal work priorities and development
30
FNSASIC304
Provide Tier 2 general advice in general insurance
50
FNSASIC305
Provide Tier 2 personal advice in general insurance
50
BSBCUE304
Provide sales solutions to customers
40
BSBCMM301
Process customer complaints
30
BSBCUE307
Work effectively in customer engagement
30
Electives
Total
465
Financial Services Release 2 – March 2016
Page 25 of 66
Occupation
Credit/Lending Officer
Qualification
Title
Qualification
Code
Certificate IV in Credit Management
FNS40115
Description
This sample training program is appropriate for a person working in the Financial Services
industry as a credit/lending officer.
Unit Code
Unit Title
Core
FNSCRD401
Assess credit applications
30
FNSCRD402
Establish and maintain appropriate security
30
FNSCRD403
Manage and recover bad and doubtful debts
30
FNSCRD404
Utilise the legal process to recover outstanding debt
30
FNSCRD405
Manage overdue customer accounts
30
FNSCUS402
Resolve disputes
25
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSORG401
Conduct individual work within a compliance framework
40
FNSRSK401
Implement risk management strategies
40
Electives
FNSCRD503
Promote understanding of the role and effective use of consumer credit
40
BSBCUS403
Implement customer service standards
30
BSBWOR501
Manage personal work priorities and professional development
60
Total
Hours
415
Financial Services Release 2 – March 2016
Page 26 of 66
Occupation
Contract Bookkeeper/BAS Agent
Qualification
Title
Qualification
Code
Description
Certificate IV in Bookkeeping
Unit Code
FNS40215
This qualification is currently cited as meeting some of the educational requirements for BAS
agent registration by the Tax Practitioners Board (TPB) (see Packaging Rules). Other conditions
apply, including a designated period of experience. Persons seeking BAS agent registration
should check current registration requirements with the TPB as this is regularly under review.
Unit Title
Hours
Core
BSBFIA401
Prepare financial reports
50
BSBITU306
Design and produce business documents
80
FNSBKG401
Develop and implement policies and procedures relevant to bookkeeping activities
30
FNSBKG404
Carry out business activity and instalment activity statement tasks
50
FNSBKG405
Establish and maintain a payroll system
30
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSACC301
Process financial transactions and extract interim reports
60
FNSACC302
Administer subsidiary accounts and ledgers
40
FNSACC406
Set up and operate a computerised accounting system
80
BSBSMB412
Introduce cloud computing into business operations
50
BSBITU402
Develop and use complex spreadsheets
50
Group B
Group C
Units from elsewhere in FNS Training Package
FNSACC402
Establish and maintain a cash accounting system
40
FNSACC503
Manage budgets and forecasts
40
Total
630
Financial Services Release 2 – March 2016
Page 27 of 66
Occupation/
Work Function
Qualification
Title
Qualification
Code
Description
Unit Code
Accounts Payable/Receivable and Payroll Clerk
Certificate IV in Accounting
FNS40615
This sample training program is appropriate for a person working in the Financial Services
industry as an accounts payable/receivable and payroll clerk.
Unit Title
Hours
Core
BSBFIA401
Prepare financial reports
50
BSBITU306
Design and produce business documents
80
FNSACC301
Process financial transactions and extract interim reports
60
FNSACC302
Administer subsidiary accounts and ledgers
40
FNSACC402
Prepare operational budgets
40
FNSACC404
Prepare financial statements for non-reporting entities
60
FNSACC406
Set up and operate a computerised accounting system
80
FNSBKG404*
Carry out business activity and instalment activity statement tasks
50
FNSBKG405*
Establish and maintain a payroll system
30
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSACC407
Produce job costing information
40
BSBITU402
Develop and use complex spreadsheets
50
FNSACC401
Process business tax requirements
50
Electives
Total
660
Financial Services Release 2 – March 2016
Page 28 of 66
Occupation/work
function
Qualification
Title
Qualification
Code
Description
Notes
Unit Code
Para Planner or Customer Service Officer
Certificate IV in Financial Practice Support
FNS40715
This sample training program is appropriate for a person working in the Financial Services
industry as a para-planner or customer service officer (not providing financial advice)
The core units meet Tier 2 status Australian Securities and Investments Commission (ASIC)
accreditation requirements for providing limited financial products advice. Conditions
relating to this should be obtained from ASIC.
Unit Title
Hours
Core
FNSASIC301
Establish client relationship and analyse needs
50
FNSASIC302
Develop, present and negotiate client solutions
50
FNSFPL401
Extract and analyse information on specified financial strategies and products
50
FNSFPL402
Prepare financial plans to set strategies and guidelines
50
FNSFPL403
Implement financial plans to predetermined guidelines
40
FNSFPL501
Comply with financial planning practice ethical and operational guidelines and
regulations
Apply principles of professional practice to work in the financial services
industry
50
FNSIAD501
Provide appropriate services, advice and products to clients
150
FNSCUS505
Determine client requirements and expectations
70
FNSCUS506
Record and implement client instructions
75
FNSINC501
Conduct product research to support recommendations
80
FNSINC401
30
Electives
Total
695
Financial Services Release 2 – March 2016
Page 29 of 66
Occupation
Finance/Mortgage Broker
Qualification
Title
Qualification
Code
Description
Certificate IV in Finance and Mortgage Broking
Unit Code
FNS40815
This sample training program is appropriate for a person working in the Finance/Mortgage
Broking Industry as a finance/mortgage broker.
Unit Title
Hours
Core
BSBITU306
Design and produce business documents
80
FNSCRD301
Process applications for credit
20
FNSFMB401
Prepare loan application on behalf of finance or mortgage broking clients
30
FNSFMB402
Identify client needs for broking services
40
FNSFMB403
Present broking options to client
40
FNSFMK505
Comply with financial services legislation and industry codes of practice
80
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSINC402
Develop and maintain in-depth knowledge of products and services used by an
organisation or sector
40
BSBWOR501
Manage personal work priorities and professional development
60
FNSCUS501
Develop and nurture relationships with clients, other professionals and third-party
referrers
Settle applications and loan arrangements in the finance and mortgage broking
industry
Prospect for new clients
50
Electives
FNSFMB501
FNSSAM403
Total
30
30
530
Financial Services Release 2 – March 2016
Page 30 of 66
Occupation/work
function
Qualification
Title
Qualification
Code
Description
Unit Code
Customer Service Officer - Contributions Team
Certificate IV in Superannuation
FNS40915
This sample training program is appropriate for a person working in the Superannuation
industry as a customer service officer
Unit Title
Hours
Core
BSBWHS201
Contribute to health and safety of self and others
20
FNSCUS402
Resolve disputes
25
FNSINC401
Apply principles of professional practice to work in the financial services
industry
30
BSBCUS403
Implement customer service standards
30
FNSSUP508
Provide effective information to members
60
FNSSUP301
Process superannuation fund payments
40
FNSSUP401
Process complex superannuation benefit or insurance claim
40
FNSSUP402
Assist in meeting superannuation compliance requirements
50
FNSSUP403
Administer retirement income streams
50
FNSSUP408
Participate in fund review practices
50
FNSSUP407
Assess complex superannuation benefit or insurance claim
70
Write complex documents
50
Group A
Group B
BSBWRT401
From elsewhere in FNS R1 Training Package
FNSSUP509
Work within a defined benefit fund
Total
50
565
Financial Services Release 2 – March 2016
Page 31 of 66
Occupation /
Work Function
Qualification
Title
Qualification
Code
Description
Unit Code
Operations staff
Certificate IV in Financial Markets Operations
FNS41115
This sample training program is appropriate for persons working in the Financial Services
sector as operations staff in financial markets back office operations.
Unit Title
Hours
Core
BSBCOM501
Identify and interpret compliance requirements
20
BSBFIA301
Maintain financial records
60
BSBRSK401
Identify risk and apply risk management processes
50
BSBWOR404
Develop work priorities
40
FNSACM401
Evaluate and authorise payment requests
10
FNSFMK401
Reconcile financial transactions
20
FNSFMK402
Develop and maintain knowledge of financial markets products
40
FNSFMK501
Analyse financial markets and information
60
FNSFMK504
Complete confirmation and settlement processes
40
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
BSBITU402
Develop and use complex spreadsheets
50
BSBWOR401A
Establish effective workplace relationships
50
FNSFMK403
Interpret financial markets information
40
BSBWOR501
Manage personal work priorities and professional development
60
FNSFMK505
Comply with financial services legislation and industry codes of practice
80
Electives
Total
650
Financial Services Release 2 – March 2016
Page 32 of 66
Occupation/work
function
Qualification Title
Claims consultant
Qualification
Code
Description
FNS41415
Unit Code
Certificate IV in General Insurance
This sample training program is appropriate for a person working in the Insurance industry
as a claims consultant.
Unit Title
Hours
Core
BSBWHS201
Contribute to health and safety of self and others
20
BSBLDR402
Lead effective workplace relationships
50
FNSINC401
Apply principles of professional practice to work in the financial services
industry
Develop and maintain in-depth knowledge of products and services used by an
organisation or sector
30
FNSIAD501
Provide appropriate services, advice and products to clients
150
FNSISV401
Evaluate risk for new business
40
FNSISV405
Analyse insurance claims
60
FNSASIC301
Establish client relationship and analyse needs
50
FNSASIC302
Develop, present and negotiate client solutions
50
BSBCUS301
Deliver and monitor a service to customers
35
FNSCUS402
Resolve disputes
25
FNSINC402
40
Electives
Unit from elsewhere in FNS Financial Services Training Package
FNSFMK505
Comply with financial services legislation and industry codes of practice
Total
80
630
Financial Services Release 2 – March 2016
Page 33 of 66
Occupation
Life insurance claims consultant
Qualification
Title
Qualification
Code
Description
Certificate IV in Life Insurance
Unit Code
FNS41515
This sample training program is appropriate for a person working in the life insurance industry as a
life insurance claims consultant.
Unit Title
Hours
Core
FNSINC301
Work effectively in the financial services industry
30
FNSILF403
Develop and maintain in-depth knowledge of products and services used by the life
insurance sector
40
FNSCUS403
Deliver a professional service to customers
35
BSBCMM301
Process customer complaints
30
FNSCUS301
Respond to customer enquiries
25
FNSILF401
Contribute to the life risk underwriting process
50
FNSILF404
Process requests for policy alterations and assignments
40
FNSILF405
Evaluate life insurance claims
40
FNSILF406
Collect and manage information to facilitate claims assessment
30
FNSILF407
Settle life insurance claims
40
FNSILF504
Manage complex life insurance claims
50
FNSILF505
Manage ongoing disability claims
50
FNSILF506
Manage group life insurance claims
60
Electives
Total
520
Financial Services Release 2 – March 2016
Page 34 of 66
Occupation
Insurance broking team leader
Qualification
Title
Qualification
Code
Description
Certificate IV in Insurance Broking
Unit Code
FNS41715
This sample training program is appropriate for a person working in the insurance industry as an
insurance broking team leader.
Unit Title
Hours
Core
FNSIBK401
Research, analyse and report information in insurance broking
40
FNSIBK405
40
FNSIBK406
Meet industry and legislative guidelines and organisational procedures relating to
insurance broking
Deliver professional insurance broking services
FNSINC301
Work effectively in the financial services industry
30
FNSASIC304
Provide Tier 2 general advice in general insurance
50
FNSASIC305
Provide Tier 2 personal advice in general insurance
50
BSBMGT401
Show leadership in the workplace
50
BSBSMB407
Manage a small team
40
BSBCUS401
Coordinate implementation of customer service strategies
40
BSBCUS403
Implement customer service standards
30
BSBMGT402
Implement operational plan
40
BSBWOR404
Develop work priorities
40
40
Electives
Total
490
Financial Services Release 2 – March 2016
Page 35 of 66
Occupation/work
function
Qualification Title
Team leader
Qualification
Code
Description
FNS41815
Unit Code
Certificate IV in Financial Services
This sample training program is appropriate for a person working in the insurance industry as a
team leader.
Unit Title
Hours
Core
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSCUS401
Participate in negotiations
20
FNSCUS402
Resolve disputes
25
FNSASIC301
Establish client relationship and analyse needs
50
FNSASIC302
Develop, present and negotiate client solutions
50
FNSINC402
40
BSBMGT401
Develop and maintain in-depth knowledge of products and services used by an
organisation or sector
Show leadership in the workplace
BSBLDR403
Lead team effectiveness
60
BSBRES401
Analyse and present research information
40
BSBRSK401
Identify risk and apply risk management processes
50
BSBWOR404
Develop work priorities
40
FNSORG401
Conduct individual work within a compliance framework
40
FNSORG401
Conduct individual work within a compliance framework
40
Electives
Total
50
535
Financial Services Release 2 – March 2016
Page 36 of 66
Occupation
Senior Lending Officer
Qualification
Title
Qualification
Code
Description
Certificate IV in Banking Services
Unit Code
FNS42015
This sample training program is appropriate for a person working in the retail banking industry as
a senior loans officer / loans manager.
Unit Title
Hours
Core
BSBCUS403
Implement customer service standards
30
BSBWHS201
Contribute to health and safety of self and others
20
BSBWOR204
Use business technology
20
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSINC402
Develop and maintain in-depth knowledge of products and services used by an
organisation or sector
40
FNSCRD401
Assess credit applications
30
FNSCRD402
Establish and maintain appropriate security
30
FNSCRD503
Promote understanding of the role and effective use of consumer credit
40
FNSFMB402
Identify client needs for broking services
40
FNSFMB403
Present broking options to client
40
BSBSMB407
Manage a small team
40
FNSCUS402
Resolve disputes
25
Group B Lending
Group D General
Total
385
Financial Services Release 2 – March 2016
Page 37 of 66
Occupation/Work
function
Qualification Title
Case Manager (High Risk or Long Tail)
Qualification Code
FNS42115
Description
This sample training program is appropriate for a person working in the Personal Injury
Management industry as a high risk or long tail case manager
Unit Code
Unit Title
Certificate IV in Personal Injury Management
Hours
Core
FNSCUS401
Participate in negotiations
20
FNSCUS402
Resolve disputes
25
FNSPIM409
Maintain customer relationship
25
FNSISV405
Analyse insurance claims
60
FNSPIM403
Educate clients on personal injury management issues
60
FNSPIM414
Manage personal injury claims
60
FNSPIM415
Manage personal injury case loads
60
80
FNSPIM405
Plan and implement rehabilitation and return-to-work and health
strategies
Facilitate a return to work
CHCCOM002
Use communication to build relationships
55
FNSPIM413
Assist with preparations for conciliation and review hearings
35
BSBPMG522
Undertake project work
60
FNSPIM501
Develop a return to work or injury management strategy
80
Electives
Group A Claims Management
Electives
FNSPIM401
Total
60
680
Financial Services Release 2 – March 2016
Page 38 of 66
Occupation
Trust Officer (Client facing)
Qualification Title
Certificate IV in Personal Trust Administration
Qualification
Code
Description
FNS42215
Unit Code
Unit Title
This sample training program is appropriate for a person working in the trustee services
industry as a trust officer (client facing).
Hours
Core
FNSINC401
30
FNSPRT402
Apply principles of professional practice to work in the financial services
industry
Prepare a will
FNSPRT403
Administer a complex estate
60
FNSPRT404
Administer a trust with complex matters
60
FNSPRT405
Establish powers of attorney of financial administration orders
50
FNSPRT406
Administer powers of attorney or financial administration orders
50
FNSPRT505
Develop and maintain knowledge of financial services and assets
60
FNSCUS401
Participate in negotiations
20
FNSPRT407
Investigate and substantiate entitlement in an intestate estate
40
BSBREL402
Build client relationships and business networks
50
FNSACC403
Make decisions in a legal context
60
50
Electives
Total
530
Financial Services Release 2 – March 2016
Page 39 of 66
Occupation/
Work Function
Qualification
Title
Qualification
Code
Description
Unit Code
Assistant accountant
Diploma of Accounting
FNS50215
This sample training program is appropriate for a person working in the Financial Services
industry as an assistant accountant
Unit Title
Hours
Core
FNSACC501
Provide financial and business performance information
60
FNSACC502
Prepare tax documentation for individuals
80
FNSACC503
Manage budgets and forecasts
40
FNSACC504*
Prepare financial reports for corporate entities
70
FNSACC506
Implement and maintain internal control procedures
40
FNSACC507
Provide management accounting information
60
BSBFIA401
Prepare financial reports
50
FNSACC301
Process financial transactions and extract interim reports
60
FNSTPB503
Apply legal principles in consumer and contract law
60
FNSTPB504
Apply legal principles in corporations and trusts law
60
BSBITU402
Develop and use complex spreadsheets
50
Electives
Total
630
Financial Services Release 2 – March 2016
Page 40 of 66
Occupation /
Work Function
Qualification
Title
Qualification
Code
Description
Unit Code
Owner - Mortgage Broker
Diploma of Finance and Mortgage Broking Management
FNS50315
This sample training program is suitable for a person working in the financial services industry as
an owner of a mortgage broking business
Unit Title
Hours
Core
BSBRSK401
Identify risk and apply risk management processes
50
FNSCUS501
50
FNSFMB401
Develop and nurture relationships with clients, other professionals and third-party
referrers
Prepare loan application on behalf of finance or mortgage broking clients
FNSFMB402
Identify client needs for broking services
40
FNSFMB403
Present broking options to client
40
FNSFMB502
Identify and develop broking options for clients with complex needs
60
FNSFMB503
Present broking options to client with complex needs
50
FNSFMB504
Implement complex loan structures
50
FNSFMK505
Comply with financial services legislation and industry codes of practice
80
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSRSK602
Determine and manage risk exposure strategies
50
BSBMGT502
Manage people performance
70
BSBSMB405
Monitor and manage small business operations
45
BSBMGT605
Provide leadership across the organisation
60
FNSPRM603
Grow the practice
60
30
Electives
Total Hours
765
Financial Services Release 2 – March 2016
Page 41 of 66
Occupation
Junior Adviser/Associate Adviser
Qualification
Title
Qualification
Code
Description
Diploma of Financial Planning
Notes
Unit Code
FNS50615
This sample training program is appropriate for a person working in the financial planning industry
as a junior adviser/associate adviser.
This is a licensed occupation and core units in this qualification meet Australian Securities and
Investments Commission (ASIC) requirements for Tier 1 status.
Unit Title
Hours
Core
BSBITU402
Develop and use complex spreadsheets
50
FNSASICZ503*
Provide advice in financial planning
50
FNSFPL501
50
FNSFPL502
Comply with financial planning practice ethical and operational guidelines and
regulations
Conduct financial planning analysis and research
FNSFPL503
Develop and prepare financial plan
60
FNSFPL504
Implement financial plan
50
FNSFPL505
Review financial plans and provide ongoing service
40
FNSFPL506
Determine client financial requirements and expectations
60
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSFPL508
Conduct complex financial planning research
50
FNSASIC301
Establish client relationship and analyse needs
50
FNSASIC302
Develop, present and negotiate client solutions
50
FNSINC501
Conduct product research to support recommendations
80
FNSCUS502
Monitor client requirements
40
FNSIAD501
Provide appropriate services, advice and products to clients
150
50
Electives
Total
860
Financial Services Release 2 – March 2016
Page 42 of 66
Occupation /
Work Function
Qualification
Title
Qualification
Code
Description
Unit Code
Team Leader / member of a superannuation operations team
Diploma of Superannuation
FNS50715
This sample training program is appropriate for a person working in the Superannuation/Financial
Services industries as a team leader/member of a superannuation operations team
Unit Title
Hours
Core
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSINC402
Develop and maintain in-depth knowledge of products and services used by an
organisation or sector
40
FNSASICU503
Provide advice in superannuation
50
FNSIAD501
Provide appropriate services, advice and products to clients
150
FNSCUS505
Determine client requirements and expectations
70
FNSCUS506
Record and implement client instructions
75
FNSINC501
Conduct product research to support recommendations
80
FNSSUP407
Assess complex superannuation benefit or insurance claim
70
FNSSUP502
Supervise insurer liaison
50
FNSSUP506
Supervise and monitor operational guidelines in a superannuation organisation
50
FNSFMK505
Comply with financial services legislation and industry codes of practice
80
FNSORG504
Monitor and supervise work practices to meet financial services regulatory
requirements
60
Electives
Total
805
Financial Services Release 2 – March 2016
Page 43 of 66
Occupation /
Work Function
Qualification
Title
Qualification
Code
Risk Management Coordinator employed in local government
Diploma of Integrated Risk Management
FNS50811
Description
This sample training program is appropriate for a person working in the Financial Services sector
as a risk management coordinator
Unit Code
Unit Title
Hours
Core
FNSORG502
Develop and monitor policy and procedures
50
BSBRSK501
Manage risk
60
FNSRSK501
Undertake risk identification
40
FNSRSK502
Assess risks
40
BSBRSK401
Identify risk and apply risk management processes
50
BSBWOR401
Establish effective workplace relationships
50
BSBCOM402
Implement processes for the management of a breach in compliance requirements
20
BSBMGT517
Manage operational plan
60
FNSRSK601
Develop and implement risk mitigation plan
50
BSBPMG521
Manage project integration
60
BSBCOM501
Identify and interpret compliance requirements
20
BSBCOM401
Organise and monitor the operation of compliance management system
50
Electives
Total
550
Financial Services Release 2 – March 2016
Page 44 of 66
Occupation /
Work Function
Qualification
Title
Qualification
Code
Description
Unit Code
Team Leader (Contact Centre), Branch Managers, Contact Centre Managers, Small Business
Banking Manager
Diploma of Banking Services Management
FNS50915
This sample training program is appropriate for a person working in the Financial Services industry
in banking or related organisations involving team leader or manager roles in branch
environments, sales and marketing, small business banking, commercial and retail lending,
customer contact service centre management.
Unit Title
Hours
Core
BSBINM401
Implement workplace information system
40
BSBMGT502
Manage people performance
70
BSBSMB405
Monitor and manage small business operations
45
FNSCUS501
Develop and nurture relationships with clients, other professionals and third-party
referrers
Apply principles of professional practice to work in the financial services industry
50
BSBSLS502
Lead and manage a sales team
60
FNSSAM503
Monitor market opportunities
50
FNSSAM501
Apply advanced selling techniques to selling of financial products and services
50
FNSBNK501
Manage banking and service strategy for small business customers
60
FNSBNK402
Align banking products with the needs of small business customers
60
BSBWOR501
Manage personal work priorities and professional development
60
FNSCUS504
Manage premium customer relationships
60
FNSINC401
30
Electives
Total Hours
635
Financial Services Release 2 – March 2016
Page 45 of 66
Occupation /
Work Function
Qualification
Title
Qualification
Code
Description
Client Adviser in Managed Investments
Unit Code
Unit Title
Diploma of Financial Markets
FNS51011
This sample training program is appropriate for a person working in the Financial Services industry
as a client adviser in managed investments.
Hours
Core
FNSFMK501
Analyse financial markets and information
60
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSRSK502
Assess risks
40
BSBCOM406
Conduct work within a compliance framework
30
FNSFMK502
Analyse financial market products for client
50
FNSFMK503
Advise clients on financial risk
60
FNSCUS505
Determine client requirements and expectations
70
FNSCUS506
Record and implement client instructions
75
FNSINC501
Conduct product research to support recommendations
80
Electives
Total
495
Financial Services Release 2 – March 2016
Page 46 of 66
Occupation/Work
function
Qualification Title
Technical claims consultant
Qualification
Code
Description
FNS51115
Unit Code
Diploma of General Insurance
This sample training program is appropriate for a person working in the insurance industry as a
technical claims consultant
Unit Title
Hours
Core
FNSINC401
Apply principles of professional practice to work in the financial services industry
FNSINC402
30
Develop and maintain in-depth knowledge of products and services used by an
organisation or sector
Group A Claims management
40
FNSISV510
Manage non-routine and complex claims
50
FNSISV511
Settle non-routine and complex claims
30
Group B Underwriting management
FNSISV501
Issue contracts of insurance covering non-routine and complex situations
50
FNSISV502
Review operational performance of the portfolio
100
FNSISV504
Negotiate treaty reinsurance
40
Group E Risk management
BSBWHS404
Contribute to WHS hazard identification, risk assessment and risk control
60
FNSRSK501
Undertake risk identification
40
FNSRSK502
Assess risks
40
FNSISV503
Undertake post-loss risk management
100
Resolve disputes
25
Group H General
FNSCUS402
Total
605
Financial Services Release 2 – March 2016
Page 47 of 66
Occupation
Insurance broker
Qualification
Title
Qualification
Code
Description
Diploma of Insurance Broking
Unit Code
FNS51215
This sample training program is appropriate for a person working in the insurance industry as an
insurance broker.
Unit Title
Hours
Core
FNSIBK406
Deliver professional insurance broking services
40
FNSIBK507
Review service performance
60
FNSIBK508
Implement changes to broking client's insurance program
60
FNSIBK512
Negotiate complex claims settlement for insurance broking client
40
FNSIBK513
Prepare submission for new business
60
FNSIBK514
Manage complex risk portfolio for a broking client
80
FNSIBK515
Monitor broking client requirements and establish loss-control programs
80
FNSASICY503*
Provide advice in insurance broking
50
BSBMGT517
Manage operational plan
60
BSBWOR502
Lead and manage team effectiveness
60
Electives
Total
590
Financial Services Release 2 – March 2016
Page 48 of 66
Occupation /
Work Function
Qualification
Title
Qualification
Code
Description
Senior Claims Officer/ Case Officer
Unit Code
Unit Title
Diploma of Life Insurance
FNS51315
This sample training program is appropriate for a person working as a senior claims officer
analysing claims and settling valid claims by processing payments
Hours
Core
Develop and maintain in-depth knowledge of products and services used by the life
insurance sector
40
FNSASICM503
Provide Tier 1 personal advice in life insurance
50
FNSASICX503
Provide advice in life insurance
50
FNSCMP501
Comply with financial services legislation
80
FNSCUS505
Determine client requirements and expectations
70
FNSCUS506
Record and implement client instructions
75
FNSISV506
Investigate insurance claims
60
FNSISV515
Evaluate and report on status of claims portfolio
50
FNSISV517
Review claims settlement policies and procedures
60
FNSIAD501
Provide appropriate services, advice and products to clients
150
FNSINC501
Conduct product research to support recommendations
80
FNSILD501
Prepare a distribution plan
60
FNSILF403
Electives
Total Hours
825
Financial Services Release 2 – March 2016
Page 49 of 66
Occupation /
Work Function
Qualification
Title
Qualification
Code
Description
Unit Code
Loss Adjusting Manager of small loss adjusting business.
Diploma of Loss Adjusting
FNS51410
This sample training program is suitable for a person working as a loss adjusting manager in a
small loss adjusting business.
Unit Title
Hours
Core
BSBWHS404
Contribute to WHS hazard identification, risk assessment and risk control
60
FNSIGN404
Inspect damage and develop scope of work
140
FNSILA501
Plan and implement loss investigation
150
FNSILA502
Evaluate collected information
150
FNSILA503
Report findings and provide guidance to involved parties
80
FNSILA504
Negotiate and effect settlement
60
FNSISV405
Analyse insurance claims
60
Group A Manage operations
BSBCOM603
Plan and establish compliance management systems
50
BSBMGT517
Manage operational plan
60
FNSILA505
Provide ancillary services
60
Group B Manage client relationships
BSBCUS501
Manage quality customer service
40
FNSCUS505
Determine client requirements and expectations
70
Total Hours
980
Financial Services Release 2 – March 2016
Page 50 of 66
Occupation
Credit Manager
Qualification
Title
Qualification
Code
Description
Diploma of Credit Management
FNS51515
Unit Code
This sample training program is appropriate for a person working in the Financial Services industry
as a credit manager.
Unit Title
Hours
Core
BSBRSK501
Manage risk
60
FNSCRD501
Respond to personal insolvency situations
40
FNSCRD504
Manage the credit relationship
40
FNSCRD505
Respond to corporate insolvency situations
40
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSORG401
Conduct individual work within a compliance framework
40
FNSORG502
Develop and monitor policy and procedures
50
FNSCRD503
Promote understanding of the role and effective use of consumer credit
40
BSBWOR501
Manage personal work priorities and professional development
60
BSBSMB407
Manage a small team
40
FNSRSK601
Develop and implement risk mitigation plan
50
FNSORG507
Manage client service and business information
120
Electives
Total
610
Financial Services Release 2 – March 2016
Page 51 of 66
Occupation /
Work Function
Qualification
Title
Qualification
Code
Description
Unit Code
Securitisation professional
Diploma of Securitisation
FNS51615
This sample training program is appropriate for a person working in the securitisation sector in
specialist job roles such as an issuer, tax specialist, auditor, rating agent, insurer and guarantor or
trustee and originator.
Unit Title
Hours
Core
FNSFMK501
Analyse financial markets and information
60
FNSFMK505
Comply with financial services legislation and industry codes of practice
80
FNSFMK601
Price financial transactions
60
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSINC402
40
FNSINC501
Develop and maintain in-depth knowledge of products and services used by an
organisation or sector
Conduct product research to support recommendations
FNSRSK501
Undertake risk identification
40
FNSSAM603
Tailor financial products to meet customer needs
50
BSBINM401
Implement workplace information system
40
BSBSUS501
Develop workplace policy and procedures for sustainability
50
FNSACC403
Make decisions in a legal context
60
FNSINC601
Apply economic principles to work in the financial services industry
60
80
Electives
Total
650
Financial Services Release 2 – March 2016
Page 52 of 66
Occupation/Work
Function
Qualification Title
Branch Manager
Qualification
Code
Description
FNS51815
Unit Code
Diploma of Financial Services
This sample training program is appropriate for persons working in the Financial Services sector
as a branch manager.
Unit Title
Hours
Core
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSCUS502
Monitor client requirements
40
FNSIAD501
Provide appropriate services, advice and products to clients
150
FNSSAM502
Assess market needs
50
FNSSAM501
Apply advanced selling techniques to selling of financial products and services
50
BSBMGT517
Manage operational plan
60
FNSCUS505
Determine client requirements and expectations
70
BSBCOM503
Develop processes for the management of breaches in compliance requirements
30
BSBMGT502
Manage people performance
70
FNSCUS402
Resolve disputes
25
Electives
Total
575
Financial Services Release 2 – March 2016
Page 53 of 66
Occupation
Team leader/Senior case manager
Qualification
Title
Qualification
Code
Description
Diploma of Personal Injury and Disability Insurance Management
Unit Code
FNS51915
This sample training program is appropriate for a person working in the Personal Injury
Management industry as a team leader or senior case manager.
Unit Title
Hours
Core
FNSCUS503
Review business performance
50
FNSPIM509
Comply with regulatory frameworks
60
FNSRSK501
Undertake risk identification
40
FNSPIM505
Use medical knowledge in the management of personal injury claims
40
FNSRSK502
Assess risks
40
FNSISV509
Analyse financial, medical and psychological claims assessments
60
PSPGOV516A
Develop and use emotional intelligence
40
MSAPMSUP390A
Use structured problem solving tools
40
TAEDEL402A
Plan, organise and facilitate learning in the workplace
25
BSBCMM401
Make a presentation
30
FNSISV506
Investigate insurance claims
60
FNSPIM501
Develop a return to work or injury management strategy
80
Electives
Total
585
Financial Services Release 2 – March 2016
Page 54 of 66
Occupation
Senior Trust Administrator
Qualification
Title
Diploma of Personal Trusts
Qualification
Code
Description
FNS52015
Unit Code
Unit Title
This sample training program is appropriate for a person working in the Personal Trust
Administration industry as a trust and estate manager.
Hours
Core
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSPRT504
Apply knowledge of the regulatory environment relevant to trustee organisations
50
FNSPRT505
Develop and maintain knowledge of financial services and assets
60
FNSPRT506
Develop understanding of traditional trustee services
50
FNSPRT507
Apply principles of fiduciary duty, substituted decision making and ethical decision
making
50
FNSPRT501
Advise clients on trust structures
60
FNSPRT404
Administer a trust with complex matters
60
FNSPRT508
Administer a charitable trust
60
FNSPRT502
Advise clients in estate planning
30
FNSPIM510
Implement informed decision making
50
BSBCUS501
Manage quality customer service
40
FNSORG601
Negotiate to achieve goals and manage disputes
50
FNSFPL401
Extract and analyse information on specified financial strategies and products
50
Electives
Total
640
Financial Services Release 2 – March 2016
Page 55 of 66
Occupation
Insurance broking manager
Qualification
Title
Qualification
Code
Description
Advanced Diploma of Insurance Broking
Unit Code
FNS60115
This sample training program is appropriate for a person working in the Insurance industry as an
insurance broking manager.
Unit Title
Hours
Core
FNSIBK601
Develop guidelines for broking services
80
FNSIBK602
Manage implementation of broking service support systems
100
FNSIBK604
Manage a sales plan for insurance broking services
80
FNSIBK607
Lead ethical work practices in an insurance brokerage
80
Manage contractual, legislative and code of practice obligations and requirements
80
BSBMGT517
Manage operational plan
60
BSBMGT605
Provide leadership across the organisation
60
BSBMGT616
Develop and implement strategic plans
80
BSBMGT617
Develop and implement a business plan
60
Electives
Group A
FNSIBK603
Group B
Unit from another endorsed training package or accredited course at Advanced Diploma level
BSBMKG609
Develop a marketing plan
Total
50
730
Financial Services Release 2 – March 2016
Page 56 of 66
Occupation/
Work Function
Qualification
Title
Qualification
Code
Description
Unit Code
Senior Assistant Management Accountant
Advanced Diploma of Accounting
FNS60215
This sample training program is appropriate for a person working in the Financial Services
industry as a senior assistant management accountant
Unit Title
Hours
Core
FNSACC604
Monitor corporate governance activities
60
FNSINC601
Apply economic principles to work in the financial services industry
60
FNSINC602
Interpret and use financial statistics and tools
60
FNSACC504*
Prepare financial reports for corporate entities
70
FNSACC608*
Evaluate organisation’s financial performance
60
BSBFIA401
Prepare financial reports
50
FNSACC301
Process financial transactions and extract interim reports
60
FNSACC501
Provide financial and business performance information
60
FNSACC507
Provide management accounting information
60
FNSACC613*
Prepare and analyse management accounting information
60
FNSACC614*
Prepare complex corporate financial reports
60
FNSACC502
Prepare tax documentation for individuals
80
FNSACC601*
Prepare and administer tax documentation for legal entities
80
FNSTPB505
Apply legal principles in property law
60
Electives
Total
880
* unit has pre-requisites – all pre-requisites are included in the Sample Training Program
Financial Services Release 2 – March 2016
Page 57 of 66
Occupation /
Work Function
Qualification
Title
Qualification
Code
Description
Notes
Unit Code
Senior Financial Planner
Advanced Diploma of Financial Planning
FNS60415
This sample training program is appropriate for a person working as a financial planner who
provides a comprehensive range of financial planning services across a variety of product
environments, including those involving complex issues and/or innovative strategies.
The above work is subject to Australian Securities and Investments Commission (ASIC)
regulation and licensing. This qualification has entry requirements - see Training Package for
details.
Unit Title
Hours
Core
FNSFPL508
Conduct complex financial planning research
50
FNSFPL601
Provide technical and professional guidance
40
FNSFPL602
Determine client requirements and expectations for clients with complex needs
50
FNSFPL603
Provide comprehensive monitoring and ongoing service
40
FNSFPL604
Develop complex and innovative financial planning strategies
50
FNSFPL605
Present and negotiate complex and innovative financial plans
40
FNSFPL606
Implement complex and innovative financial plan
50
FNSPRM601
Establish, supervise and monitor practice systems to conform with legislation and
regulations
60
FNSFMK502
Analyse financial market products for client
50
FNSFMK503
Advise clients on financial risk
60
FNSIAD501
Provide appropriate services, advice and products to clients
150
Electives
Total
640
Financial Services Release 2 – March 2016
Page 58 of 66
Occupation /
Work Function
Qualification
Title
Qualification
Code
Description
Unit Code
Risk Manager: Superannuation risk and compliance
Advanced Diploma of Superannuation
FNS60515
This sample training program is appropriate for a person working in the Superannuation and
Financial Services industries as a risk manager: superannuation risk and compliance
Unit Title
Hours
Core
FNSCUS601
Establish, manage and monitor key relationships
50
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
Group B Fund Trustee
FNSSUP601
Liaise with and support trustees
60
FNSSUP602
Manage official complaints procedures and proceedings
70
FNSSUP603
Integrate investment strategy with fund operations
80
Group D Organisational Support
BSBCOM602
Develop and create compliance requirements
50
BSBCOM603
Plan and establish compliance management systems
50
FNSORG604
Establish outsourced services and monitor performance
50
FNSRSK601
Develop and implement risk mitigation plan
50
60
FNSSUP509
Monitor and supervise work practices to meet financial services regulatory
requirements
Work within a defined benefit fund
BSBINM601
Manage knowledge and information
80
Group E General
FNSORG504
Total
50
680
Financial Services Release 2 – March 2016
Page 59 of 66
Occupation
Call Centre Manager
Qualification
Title
Qualification
Code
Description
Advanced Diploma of Banking Services Management
Unit Code
FNS60615
This sample training program is appropriate for a person working in the retail banking industry
as a call centre manager.
Unit Title
Hours
Core
BSBCUS501
Manage quality customer service
40
BSBMGT502
Manage people performance
70
BSBMGT605
Provide leadership across the organisation
60
BSBMGT608
Manage innovation and continuous improvement
70
BSBSMB409
Build and maintain relationships with small business stakeholders
20
FNSINC401
Apply principles of professional practice to work in the financial services industry
30
FNSSAM601
Monitor performance in sales of financial products or services
20
FNSSAM602
Identify and evaluate marketing opportunities in the financial services industry
80
BSBCUE504
Integrate customer engagement within the organisation
60
FNSORG501
Develop and manage a budget
80
BSBINN601
Lead and manage organisational change
60
BSBWHS303
Participate in WHS hazard identification, risk assessment and risk control
50
BSBCUE607
Manager customer contact centre staffing
80
BSBCUE606
Forecast and plan using customer engagement traffic information analysis
100
Electives
Total
820
Financial Services Release 2 – March 2016
Page 60 of 66
Occupation/Work
function
Qualification Title
Responsible Manager (financial advising)
Qualification Code
FNS60715
Description
This sample training program is appropriate for a person working in the retail financial advising
industry as a responsible manager (financial advising).
Unit Title
Hours
Unit Code
Advanced Diploma of Financial Licensing Management
Core
BSBCOM603
Plan and establish compliance management systems
50
BSBMGT605
Provide leadership across the organisation
60
FNSFMK505
Comply with financial services legislation and industry codes of practice
80
FNSPRM601
Establish, supervise and monitor practice systems to conform with legislation and
regulations
Establish or review human resources, administration and information support
60
FNSFMK502
Analyse financial market products for client
50
FNSFMK503
Advise clients on financial risk
60
FNSCUS505
Determine client requirements and expectations
70
FNSCUS506
Record and implement client instructions
75
FNSORG504
Monitor and supervise work practices to meet financial services regulatory
requirements
60
FNSPRM606
80
Electives
Total
645
Financial Services Release 2 – March 2016
Page 61 of 66
Occupation / Work
Function
Qualification Title
Risk Manager employed to mitigate risk in a manufacturing company
Qualification Code
FNS60815
Description
This sample training program is appropriate for persons working in the Financial Services
industry in a financial services or other industry organisation in a senior risk management
role involving managing risk in operational areas, strategic planning, controlling fraud and
assessing project management risk.
Unit Code
Unit Title
Advanced Diploma of Integrated Risk Management
Hours
Core
BSBCOM602
Develop and create compliance requirements
50
BSBCOM603
Plan and establish compliance management systems
50
FNSRSK601
Develop and implement risk mitigation plan
50
FNSRSK602
Determine and manage risk exposure strategies
50
FNSACC609
Evaluate financial risk
40
FNSACC503
Manage budgets and forecasts
40
BSBWHS503
Contribute to the systematic management of WHS risk
40
BSBWHS504
Manage WHS risks
50
BSBMGT605
Provide leadership across the organisation
60
BSBWHS606
Conduct a WHS audit
40
FNSPRM601
Establish, supervise and monitor practice systems to conform with legislation
and regulations
Direct risk management of a project program
60
Electives
BSBPMG608
Total
50
580
Financial Services Release 2 – March 2016
Page 62 of 66
Occupation
AML & Sanctions Compliance Officer/Manager
Qualification
Title
Graduate Diploma of Anti-money Laundering and Counter Terrorism Financing
Qualification
Code
FNS80115
Description
This sample training program is appropriate for a person working in the financial services industry as
AML & Sanctions Compliance Officer/Manager.
Unit Code
Unit Title
Hours
Core
FNSAML801
Design an anti-money and counter terrorism financing program
90
FNSAML802
Design and assess controls to monitor money-laundering and terrorism financing risk
80
FNSAML803
Design and monitor a reporting system for suspicious transactions
80
FNSAML804
Design customer due diligence policies and procedures
80
FNSAML805
Manage assessment of organisational vulnerability to money laundering and terrorism
financing
Implement an anti-money and counter terrorism financing program
80
FNSINC801
Lead compliance with financial services legislation and industry codes of practice
80
FNSINC802
Develop and build effective relationships with regulators and industry bodies
80
FNSAML806
90
Electives
Total
660
Financial Services Release 2 – March 2016
Page 63 of 66
CONTACTS AND LINKS
Curriculum Maintenance Manager (CMM)
Business Industries
The CMM Service is provided by Executive
Officers, across all industry areas covered by
Training Packages.
They can assist with questions on payable and
nominal hours.
Alan Daniel
Executive Officer
C/- Chisholm Institute
P O Box 684
Dandenong VIC 3175
Ph: (03) 9238 8501
Email:
alan.daniel@chisholm.edu.au
Skills Service Organisation (SSO)
Skills For Australia
This SSO is responsible for supporting the
development of the Financial Services Training
Package, and can be contacted for further
information.
Website:
http://www.skillsforaustralia.com/
Address: Level 11, 176
Wellington Parade, East
Melbourne, VIC, 3002
Ph: (03) 9815 7000
National Register for VET in Australia
Training.gov.au
(TGA)
TGA is the Australian governments’ official
National Register of information on Training
Packages, Accredited Courses, qualifications,
units of competency and RTOs.
http://training.gov.au
Australian Government
Department of
Education and
Training
The Commonwealth Department is responsible
for national policies and programmes that help
Australians access quality vocational education
and training.
https://education.gov.au/
Victorian State Government
Department of
Education and
Training (DET)
DET is responsible for funding and the
implementation of Vocational Education and
Training (VET) in Victoria, including
Apprenticeships and Traineeships policy.
(03) 9637 2000
www.education.vic.gov.au
National VET Regulatory Authority
Australian Skills
Quality Authority
(ASQA)
ASQA is the national regulator for Australia’s VET
sector.
Info line: 1300 701 801
www.asqa.gov.au
Victorian State VET Regulatory Authority
Victorian
Registration and
Qualifications
Authority (VRQA)
The VRQA is a statutory authority responsible for
the registration and regulation of Victorian RTOs
and for the regulation of apprenticeships and
traineeships in Victoria.
(03) 9637 2806
www.vrqa.vic.gov.au
Financial Services Release 2 – March 2016
Page 64 of 66
Industry Regulatory Bodies applicable to this Training Package
Australian Securities &
Investments Commission
(ASIC)
Insurance Contracts
Phone: (03) 9280 3200
Superannuation (Resolution of
Complaints)
Superannuation Industry (Supervision)
Life Insurance
Web:
http://www.asic.gov.au/asic/asic.
nsf
National Consumer Credit Protection
(including information about the Australian
Credit Licence)
Tax Practitioners Board
(For information on BAS and
Tax Agents Registration)
Business Licensing Authority
The industry Regulatory body can provide
advice on licensing, legislative or
regulatory requirements which may
impact on the delivery of training or the
issuance of qualifications in this Training
Package.
Phone/fax: 1300 362 829
For information on licensing in relation to
Conveyancing
Phone/fax: 1300 135 452
Email: tpbwebsite@ato.gov.au
Web: http://www.tpb.gov.au/
Email: bla@justice.vic.gov.au
Web:
http://www.bla.vic.gov.au/home/
conveyancers/
Financial Services Release 2 – March 2016
Page 65 of 66
GLOSSARY
Code
Nationally endorsed Training Package qualification code.
Title
Nationally endorsed Training Package qualification title.
Unit Code
Nationally endorsed Training Package unit of competency code.
Unit Title
Nationally endorsed Training Package unit of competency title.
Payable Hours
The maximum number of hours the Victorian Government will
subsidise under the Victorian Training Guarantee for the achievement
of the minimum realistic vocational outcome of any qualification, as
determined by the qualification packaging rules. The maximum
payable hours do not cover every possible combination of core and
elective units available for a specific qualification.
Nominal Hours
Nominal hours reflect the anticipated time taken to deliver and assess
the outcomes of a unit of competency excluding unsupervised delivery
or the time taken for repeated practical application of skills. Nominal
hours are determined by the Victorian State Training Authority (DET)
and are primarily developed for funding purposes in Victoria.
Financial Services Release 2 – March 2016
Page 66 of 66