MANA3320 Fall 2012 Exam 5 (final) Review
Chapter 14
1. What is the definition of Labor relations and what does it do?
2. What is one of its primary responsibilities?
3. What are the catagories of labor unions and what unique roles do they play? Ex: local
contract administration.
4. To what association do most national unions belong?
5. What is the primary function of local unions?
6. What is the primary goal of local unions?
7. What is a check-off provision?
8. What are the various types of union security agreements? Ex: closed shop, etc.
9. What are employees that benefit from union activities but do no belong to the union
called?
10. What is society’s goal for unions?
11. What federal law sets out the rights of employees to form unions?
12. What are the “protected activities” according to the NLRA?
13. What are the specified unfair labor practices on the part of management under Section
8 (A) of the NLRA?
14. What are the specified unfair labor practices on the part of the union under the TaftHartley Act?
15. What are the rights of employees under the Taft-Hartley Act?
16. What are the two main functions of the NLRB
17. What event triggers the NLRB certification of a union as the exclusive representative of
a group of employees?
18. What is the role of the NLRB during an organizing campaign?
19. What is a card-check provision?
20. What is the decertification process?
21. What is a neutral third party provision and what does it provide?
22. Per the NLRA, the union is required to fulfill what duty?
23. What is the traditional understanding of union and management relations?
Chapter 16
1. What are the characteristics of a high-performance work system?
2. What do we call the way an organization groups it people into useful reporting
relationships? Who makes most of the decisions in that regard?
3. What element in a high-performance work system encourages employees to strive
objective achievement?
4.
5.
6.
7.
What are the conditions that contribute to high performance?
What is one of the most popular ways to empower employees?
What role does decision making play in empowerment?
What is a system in which the culture values and supports learning by enabling all
employees to continually acquire and share knowledge?
8. What do we call the employee and group effort to gather information and apply the
information to their decisions?
9. What are the elements of a learning culture?
10. Employees in a high-performance organization tend to experience?
11. What do we call the experience of people who love their work, and their coworkers
care about one another?
12. What are the organizational systems that can promote ethical behavior?
13. What is the pay-off to the use of a progressive discipline system?
14. What is the HRM practice involving selection that can help organizations achieve high
performance?
15. What is the selection method that can be adopted to identify employees well suited
for a high-performance work system?
16. What are the aspects of performance management in high-performance management
work systems?
17. Merit pay, gain-sharing, and profit sharing are all methods of:
18. New technology usually involves a move from people doing work to work being done
by
19. What are decision support systems?
20. 20. What do we call a system that helps users make decisions by recommending
actions based upon predetermined decision rules?
21. A standard feature of a modern HRIS is the use of ?
22. What do we call a display of a series of HR measures, showing human resource goals
and objectives and progress toward meeting them?
23. A formal review of the outcomes of HRM functions, based on identifying key HRM
functions and measures of business performance.