Chapter 16
Learning Objectives
1. Define high-performance work systems
and identify the elements of such a
system.
2. Summarize the outcomes of a highperformance work system.
3. Describe the conditions that create a highperformance work system.
4. Explain how human resource management
can contribute to high performance.
Chapter 16
Learning Objectives
(continued)
5. Discuss the role of HRM technology in
high-performance work systems.
6. Summarize ways to measure the
effectiveness of human resource
management.
Elements of a High-Performance
Work System
HPWS Outcomes
Conditions that Contribute to
High Performance
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Teamwork and active participation
Knowledge sharing
Cutting edge technology
Job Satisfaction
Constant Feedback
Ongoing training
Employee rewards and compensation tied
to company performance
• Ethics
Employee Performance and HPWS
HRM Technology
– Transaction Processing – Documents HR
decisions and practices
– Decision Support Systems – Helps with
problem solving
– Expert Systems – Establishes decision rules
applied in making decisions
– HRIS - Relational Databases that can be
integrated
– E-HRM – Online employee services promoting
self service
Measuring the Effectiveness of
Human Resource Management
Analyzing the Effect of HRM Programs
Improving HR performance
• Greater efficiency – means the HR
department uses fewer and less-costly
resources to perform its functions.
• Greater effectiveness – means that what the
HR department does has a more beneficial
effect on employees and the organization’s
performance.