Department of Health Management and Health Economics
Faculty of Medicine
University of Oslo
English
Written exam December 2nd 2013, 0900-1300
HMAN4100 – Fundamentals of Management
No special exam resources are allowed
Results will be made available Monday December 23th, see the board at the
Department of Health Management and Health Economics, Forskningsveien 3A.
The results will also be posted on Studentweb.
The receiving day of the results is the day the results are posted on the board at
the Department. Appeals must be submitted within three weeks of this date.
The Written Exam consists of 3 pages including this one.
Remember to write down your candidate number so this is easily accessible
when the results become available.
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Department of Health Management and Health Economics, University of Oslo
HMAN4100: Fundamentals of Management
Written examination
December 2nd 2013 – 09:00-13:00
Below are given four problems. Answer one of them!
1. Role of leader/manager
A. What characterizes the role of a leader/manager (you don’t have to distinguish between the
two here)? Describe how this role is distinguished from the role of a specialist, e.g. a health
care specialist in a clinic!
B. What are the tools a leader/manager can use to lead/manage an organization? Different
leaders/managers use different “portfolios” of tools, and thus have different managerial
profiles. Describe how these profiles typically can vary!
C. What, will you say, is the accountability/responsibility of a leader/manager? (You do not
need to distinguish between accountability and responsibility here.) How does the top leader’s
responsibility deviate from that of lower level general managers and that of specialized
leaders, administrators and clinicians? Is it, in your opinion, relevant to say that non-leaders
have a managerial co-responsibility?
2. Motivational management
A. One of the tasks of a manager is to motivate his/her employees. Why is this important?
B. Motivational management is, theoretically, based on different kinds of human needs. Give
an account of how various theorists have used needs theory to develop theories of
motivational management!
C. How do the various (main) kinds of motivational theory give rise to different types of
motivational management?
D. The various groups of employees in a health care organization may to some extent
represent different kinds of challenges with respect to motivational management. Discuss how
this is the case! How would you recommend that a manager handle these challenges?
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3. I as leader
A. Daniel Goleman says that how well a person is likely to function as a manager is
dependent on his/her personal and social competence. He divides up personal competence in
self-awareness and self-management, and social competence in social awareness and
relationship management. Use this scheme to characterize yourself, as you think you are now,
as a potential general manager (manager of a health or health care organization or a
department in such an organization)! Use empirical examples (from your own life) to
illustrate your points!
B. Given your analysis under A, what would you say are your strengths and weaknesses as a
(potential) manager? Discuss how you can work with yourself, your strengths and
weaknesses, in the years to come to prepare for a job as a health or health care manager!
C. Given your discussions under A and B – how tempting does a management career appear
to you? Do not only state a conclusion, give reasons for it!
4. Management ethics
A. The ethics of leadership and management are based on different types of ethical theory.
Give a brief account of these theories! While doing that, compare them!
B. How do these ethical theories fit the various types of management theory?
C. How are the various ethical theories reflected in the official values and goals of today’s
Western health and health care systems? Does the fact that different kinds of ethics are
reflected in these values and goals create tensions, and if so, what kinds of tensions?
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