STEP 3
MOTIVATION AND COMMUNICATION
COURSE OVERVIEW
Step 3 is all about how communication and motivation play a large part in
success. It focuses on the acceptance that people choose to communicate
in different ways and the utilization of different communication methods
for different scenarios can have surprising results. The course offers best
practice guidance in communicating as a Manager, the “do’s and don’ts” of
communication. The motivation section focuses on the different theories
on motivation in the workplace and how they can be put to good use to
understand how motivated members of your team may be and what can
be done to improve, to get the very best out of your people.
CONTENT
COSTS
The cost of this Step is incorporated

Understanding the different types of communication

VAK Model
into the full cost outlined in the

Barriers to effective communication
Overview of 10 Step First Line

Questioning and Listening skills
Management Course.

Managing team communication

Reviewing motivational theories

What motivates you

What motivates your team members

Getting the best out of others