Swetha
Sr. Business Analyst
Phone: 201-645-3444
email: nithin@alphasoftusa.com
Professional Summary:
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Business Analyst over 7+ years of industry experience in the areas of Business Analysis,
Business Process Modeling, Process Improvement, Requirements Gathering, Design,
Development, Quality Assurance Testing, User Acceptance Testing (UAT) &Training.
Good domain knowledge and work experience in Banking, Finance, Retail services.
Analyzed and synthesized results from Joint Application Development (JAD) session proposed
alternative tasks and transform those into Business Requirement Document (BRD),
Experienced in Unified Modeling Language (UML),Test Lifecycle, Data Warehousing, Data
Modeling, Data Analysis, Service Oriented Architecture (SOA), Prototyping.
Involved costumer services to claims processing system.
Good Management, Execution and Documentation skills.
Excellent in Developing and evaluating business process Models
Good Knowledge on PeopleSoft 9.1 Financial modules like AP, GL.
Experienced working on People Tools 8.51, Query Tools, SQL
Excellent analytical, planning and developing skills with hands on experience in writing Test
Plans, Test Scripts, Test Cases, and Test Data.
Good experience over Defect Approach, Defect Triaging and Defect Escalation using
RationalClear Quest
Expert in Business Process Modeling, Data Flow Modeling, Work Flow Analysis, Use Case
Analysis, ER Diagrams, GAP analysis, SWOT analysis, Cost benefit analysis and ROI analysis
Experience in performing Gap Analysis to check the compatibility of the existing system
infrastructure with the new business requirements using AS-IS and TO-BE business process
tools.
Extensive experience in gathering, managing and documenting business and functional
requirements and communicating effectively with stakeholders, developers and QA testers.
Expertise in business analysis skills and experience in working in SDLC for Various
methodologies including RUP, Agile, Scrum/XP and Waterfall.
Transformed business strategies into action plan by preparing Business Requirements
Document and Functional Specifications Document.
Proven communication and exceptional people skills helped being a liaison between clients,
SME’s, programmers and end users.
Identified gaps in software between core functionality and user defined requirements.
Very strong presentation and written/verbal communication skills. Ability to work under
pressure and meet deadlines.
Hard working, positive thinking, self-starter with a strong goal orientation.
Excellent meetings facilitator with good inter-personal and conflict resolving skills.
Effective in working withbusiness stakeholders, VP’s, MD’s, Support Managers off-site and onsite, Senior Project Managers, Project Managers, Solution Architects.
EDUCATION
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Bachelor of Arts (International Relations), College of William and Mary, Virginia, US
(2009)
Technical skills
Languages:
C#, C++, JAVA
Web Technologies:
Databases:
Operating Systems:
Reporting:
Version Controls:
Defect Testing Tools:
Tools:
BI & ETL Tools:
Web Services, JavaScript, VBScript, HTML, DHTML, XML, Ajax, Web
2.0
Oracle 9i, MS SQL Server 2008/2005/2000, MS-Access
Windows 9x/XP/NT/2000/2003 Servers, UNIX Solaris Servers, Linux
servers
Crystal Reports, SQL Server Reporting
Visual Source Safe
Bugzilla and HP QC
MS Office Suite, Rational Rose, Requisite Pro, MS Visio, MS Project,
Clear Case, UML, Crystal Reports, QTP, Sales force, Servicedesk
Tableau, Informatica Power Analyzer, Cognos, Informatica
Professional Experience
Princeton Capital, Berkeley CA
Role: Business Analyst
Duration: June 2014 – Till Date
Project: The lending firm used a vendor provided Loan Quest Residential Lending System for their Loan
Origination Process. It was a client server based application.
Responsibilities:
 Interface with stakeholders and facilitated communication between client and the IT department.
 Involved in creating targeted questionnaire for the interviews with SME, business users and
clients to gather business requirements.
 Involved in Feasibility and Risk Analysis to identify the business critical and high risk areas of the
application.
 Worked as a liaison between business users and developers to submit requirements and changes,
clarify questions issues.
 Extensively experienced for organizing and documenting requirements, preparing use cases,
writing business documents and reports in Pre testing Phase.
 Developed Data flow diagrams, illustrating the flow of data from the Legacy systems into the
application database tables, along with checkpoints for testing/verification.
 Prepared used case document’s and utilized MS Visio to create UML Diagrams including Use
Case, Activity and Class diagrams to extract business process flows and workflows, thereby
assisting development and quality assurance teams in understand the requirements.
 Worked on team environment to finalise use cases to develop functional and detail designs
specifications of the applications.
 Participated in JAD sessions for requirement, feasibility and risk analysis with various
stakeholders, including designers, developers, QA and management to identify critical and high
risk areas of the application.
 Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that
the final application catered to the user requirements.
 Developed a user acceptance test plan and test cases scenarios to guide a select group of key end
user in testing the user interface and functionality of the application.
Environment: Microsoft Office Suite, MS Visio, Windows XP, DreamWeaver, SQL, PLSQL, XML, VB,
ASP, UNIX, Crystal Reports, Adobe Photoshop, Mercury TestDirector, WinRunner, LoadRunner.
Impac Mortgage Holding Inc., Newport Beach, CA
Role: Business Analyst
Duration: Jan 2013 – May 2014
Project: Client server application called RIP (Risk Information Profile)
Responsibilities: Thoroughly studied the inherent systems to have a clear understanding of the business processes
and associated system workflow.
 Conducted Gap analysis to understand new business model and additional functionalities to be
incorporated into the new application.
 Conducted JAD sessions for better understanding and refining of requirements in coordination
with multiple teams.
 Clarified and prioritized requirements by conducting brainstorming sessions with the
stakeholders and SMEs.
 Documented various documents including the Business Requirements Document and the Use
Case Specification Documents.
 Used Rational Requisite Pro as requirement gathering tool.
 Identified all use case components including basic, alternate and exception flows.
 Participated in various architectural development sessions to provide technical team’s with better
understanding of the requirements.
 Analysed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS
Visio.
 Gathering business requirements and converting them into functional requirement specifications
and user requirement specifications. Used Rational Requisite Pro for Requirement Document
preparation.
 Carried out detailed and comprehensive business analysis with the RUP methodology.
 Prepared Business Process Models, which included modelling of all activities of the business
from conceptual to procedural level.
 Conducted multiple interviews to clarify requirements in order to identify use cases and
document UC Specifications.
Environment: Rational Enterprise Suite (Rose, ClearCase, ClearQuest), RUP, Visual Basic, VBASQL,
SQL Server, Oracle, C#.Net, WebLogic, HTML, UNIX, DreamWeaver, Adobe Photoshop, Windows
Forms, Web Forms, LoadRunner, WinRunner, DOORS, Project Management.
Fidelity Investments, Chicago, IL
Role: Business Analyst
Duration: Sept 2010 – Nov 2012
Fidelity Investments has been addressing the needs of institutional and individual investors to access
information about the availability of Fixed-Income securities in the market, calculating the prices of
customers’ securities and generating reports. The aim of the project was to get involved in development
of Security Search/Quote Center, which is a module that allows customers to search for bonds online and
also calculate the price of the bonds. These may include corporate, treasury, municipal or savings bonds.
Responsibilities:
Performed the Requirement Analysis and documented the requirements using Requisite Pro.
Gained consensus for business requirements being fully met.
Created Business Requirement document and Functional Requirement document using MS
Visio and Word.
 Conducted research on incoming user requirements/modifications and suggested improvements
for the second release of the application.
 Closely interacted with designers and software developers to understand application
functionality, navigational flow and updated them about end-user sentiments.
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Performed Risk Analysis of the requirements to identify key business risk areas for project and
prioritized application development and testing.
Produced the visual models for the system using Rational Rose to create Use Cases, State Charts,
Sequence Diagrams, and Activity Diagrams.
Participated in Data Analysis and design with the Data Analyst in defining data sources and
required data content for the data warehouse component.
Proactively identified opportunities and made recommendations to improve the system’s
effectiveness via data mining and analysis to understand user interactions with system and to
scope out opportunities to enhance user engagement and satisfaction.
Facilitated weekly meetings with the review teams to continuously improve the QA process.
Conducted walkthroughs with the end-users and stakeholders to gather the modification
requests from the user to upgrade or change the business specifications for the product.
Followed a structured approach to organize requirements into logical groupings of essential
business process, business rules, information needs and insured that critical requirements are
not missed.
Analyzed system requirements, developed detailed Test Plan, Test Cases and test scripts for
testing the functionality, GUI and security.
Interacted closely with UAT Team to know their needs and problems.
Helped in designing and implementing deployment process, and maintaining the application in
post deployment process.
Effectively coordinated with the development team while creating the Technical Design
Documents.
Effectively monitored the Defect Tracking process in the functional, integration and regression
test phases of the project.
Anchored the project integration meetings to identify possible bottlenecks during the integration
phase.
Environment: Windows NT 4.0, Visual Basic, MS Visio, MS Office, XML, Oracle 8i, Win Runner,
Load Runner
American Express, Phoenix, AZ
Role: Business Analyst
Duration: Aug 2009 - July 2010
My project with America Express was to build an Enterprise Reporting System to support asset
management and credit risk management. Any application has three major components ETL i.e. Extraction
of data from data source, transformation, loading in to the database and then reporting on it.
Responsibilities:
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Identify source systems, their connectivity, related tables and fields and ensure data suitably for
mapping.
Extensively involved in the modeling and development of Reporting Data Warehousing System.
Involved in Inception Phase and prepared vision statement and initial data models that contain
Business Requirement Documents and supporting documents that contain the essential business
elements and detailed definitions.
Working with clients to better understand their needs and present solutions using structured
SDLC approach.
Created surrogate key tables to map the required dimensions.
Conducted JAD sessions with management, SME, vendors, users and other stakeholders for
open and pending issues.
Created re-usable components using shared containers for local use or shared use.
Imported and exported repositories across projects.
Created Error Files and Log Tables containing data with discrepancies to analyze and re-process
the data.
Used Aggregator stages to sum the key performance indicators used in decision support systems
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Troubleshot the designed jobs using the DataStage Debugger.
Tuned DataStage transformations and jobs to enhance their performance
Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
Created jobs sequences.
Enhanced the job properties for performance tuning.
Prepared the documentation of Data Acquisition and Interface System Design.
Environment: Ascential DataStage 6.1/5.1, Metastage (Enterprise Metadata directory), DataStage BASIC
language Expressions, Windows NT 4.0,UNIX, Oracle 8i, PL/SQL, MS Access, Sybase.