Issue No: GLOBAL-STANDARD OPERATIONAL PROCEDURE Date : 00 JULY ‘13 G-SOP 7-03 SUPPLIER QUALITY MANAGEMENT PROCEDURE Prepared By: Reviewed By: Reviewed By: Approved By: Approved By: Noel Briffa Cindy Ji Clemente Gutierrez Michael Brotherton Sadek El Idrissi Stephen Rizzo MEM – Quality Management Representative MES – Quality Management Representative NAA – Quality Management Representative MES – Managing Director Senior Operations Manager NAA – General Manager G-MQ 01 Approved By: Printed Copies are Uncontrolled Retention period: Superseded Versions for 3 years Retention method: Soft Copy Pg 1 of 9 Methode Electronics Inc. SUPPLIER QUALITY MANAGEMENT PROCEDURE Issue No: Date : 00 JUNE ‘13 G-SOP 7-03 1 Purpose The purpose of this procedure is to provide guidelines in selecting, releasing, monitoring and rating of Methode Electronics supply base. 2 Scope This procedure applies to: - Awarding business and management of new suppliers. - Awarding new business to existing suppliers. - Supplier monitoring and development. 3 Responsibilities New supplier selection and approval: The Purchasing function is responsible to: - Identify potential suppliers. - Set ‘Non disclosure agreement’ - Instigate preliminary assessment / evaluation process - Liaise with suppliers in accepting Methode contracts. The STA function is responsible to: - Audit new potential suppliers - Develop new potential suppliers Awarding of new business to existing suppliers: The Purchasing function is responsible to: - Obtain quotations from suppliers, as per Methode and Customer Specific Requirements - Receive and Evaluate Cost Breakdown Sheets - Negotiate terms and prices to meet and exceed set targets - Request and receive Supplier Technical Feasibility Commitment [STFC] - Request and receive proposed Supplier Packaging Data Sheet [SPDS] - Order PPAP parts The STA function is responsible to: - Review and approve Supplier Technical Feasibility Commitment [STFC] - Together with the Packaging Engineer, review and approve Supplier Packaging Data Sheet [SPDS] - Manage design review with supplier - Receive PPAP parts and release Cross Functional Team (Purchasing, STA, Launch Manager and Engineering/Product Development) is responsible for supplier selection. Supplier Evaluation and Development The STA function is responsible to: - Continuously monitor supplier performance and calculate supplier scorecards - Communicate Performance review results to suppliers and Cross Functional Team - Manage corrective action plan with negative rated suppliers - Manage Supplier improvement plans with suppliers - Re-evaluate suppliers and carry out audits as need be G-MQ 01 Printed Copies are Uncontrolled Retention period: Superseded Versions for 3 years Retention method: Soft Copy Pg 2 of 9 Methode Electronics Inc. SUPPLIER QUALITY MANAGEMENT PROCEDURE Issue No: Date : 00 JUNE ‘13 G-SOP 7-03 Incoming product conformity shall be managed as per G-SOP 8-03 Nonconforming Product / Process Control Procedure. 4 Procedure/Flow chart MANAGEMENT OF SUPPLIER SELECTION, APPROVAL & EVALUATION PROCESS Supplier Approval is a process that is handled by Purchasing and STA. Purchasing submits two copies of the Methode NDA, supplier profile questionnaire and self assessment audit questionnaire to supplier. This documents need to be signed by supplier and hard copies are returned to Methode Purchasing. If no deviations are requested by supplier NDA copies are signed by the Divisional Purchasing Manager. If minor deviations are requested, the NDA is sent to the Methode Electronics corporate advisor and if these are accepted, the modified documents will be submitted to company CEO for approval. A signed copy is provided to corporate for records. If major deviations are requested, Methode Purchasing will not pursue with supplier. The Functional Safety Representative shall be consulted for projects that are defined as Safety Critical. Supplier profile is reviewed by Purchasing and STA. This questionnaire provides a details insight of supplier set up and key organisational aspects. For Key Suppliers, Purchasing shall ask for the company’s financial audit reports and assess the company’s financial strength. This exercise will stop at this point if supplier is deemed as unacceptable. Purchasing shall then issue an RFQ with a supplier in order to assess his competitiveness. Methode’s policy is to limit the no. of suppliers and use one common pool between all business units as much as possible. Before proceeding to the final evaluation phase, Purchasing will request approval from either Methode Vice president of Methode NAA or Methode Europe. If approved, STA will plan an audit at supplier while Purchasing will negotiate contracts such as Vendor Requirements, Consignment Stock and Terms and conditions. Once above process is ready, Purchasing and STA will include Supplier in the Methode Supplier Approved list. G-MQ 01 Printed Copies are Uncontrolled Retention period: Superseded Versions for 3 years Retention method: Soft Copy Pg 3 of 9 Methode Electronics Inc. Issue No: SUPPLIER QUALITY MANAGEMENT PROCEDURE 00 G-SOP 7-03 JUNE ‘13 Date : FLOWCHART ‘A’ – Management of New Suppliers Refer also to G-SOP 7-02 Purchasing Management Procedure Add New Supplier Submit Non Discolsure Agreement (NDA) for signature – if applicable (Buyer) Request Supplier to fill in Supplier Profile [G-MB 17] (Buyer) Request Financial auditing report for selected supplier (Buyer – Finance) Stop Process If technology used by supplier is unique or if the supplier is Customer directed, continue with Methode Self assessment audit. NO Is Supplier Financially strong? Benchmarking: Quote shall be sent to supplier using document G-MB 100. At this stage supplier shall understand that Methode has a set of requirements that shall be adhered to. YES YES Note:- Ensure that ISO9001 Certified Suppliers are allowed by End Customer. Refer to Flowchart ‘B’ Is Supplier ISO9001 certified? NO Is Supplier ISO / TS16949 certified? YES Analyse Cost Breakdown sheet (Buyer) Benchmark Supplier to assess if competitive (Buyer) Is Supplier Competitive? Discuss cost breakdown sheet with supplier and highlight possible improvements (Buyer) NO YES Present the new supplier for VPs approval (Buyer) Stop Evaluation of supplier NO YES Is Supplier Flexible to change/ improve further? YES Re-evaluate supplier competitiveness after changes in cost breakdown Is Supplier Competitive? NO Stop Evaluation of supplier Is Supplier approved by Methode VPs? NO YES Proceed to phase 2 Quality requirements and Contracting (STA & Buyer) Request Supplier to fill in Self assessment questionnaire (STA) Stop Evaluation of supplier NO Negotiate Contracts. Vendor Guidelines, Terms & Conditions, Consignment stock, ASN/EDI (Buyer) Does supplier meet minimum requirements? Are Vendor Guidelines & Terms & Conditions signed? (including payment terms) YES NO Plan site audit-system and process (if applicable) YES NO Does supplier meet minimum requirements? Discuss EDI/ASN and if applicable discuss Consignment stock YES Develop supplier according to audit findings File all documentation in E-filing A company can be considered as an approved supplier for Methode if all documents are in place and requirements shown in attached procedure are met. Approve supplier and include in Supplier Classification List In case Methode is directing the supplier to use a specific company as a sub-supplier, Methode is obliged to assess the company in question by requesting a Self Assessment Questionnaire and if need be conduct a site audit. The Functional Safety Representative shall be consulted on projects considered as ‘Safety Critical’. G-MQ 01 Printed Copies are Uncontrolled Retention period: Superseded Versions for 3 years Retention method: Soft Copy Pg 4 of 9 Methode Electronics Inc. SUPPLIER QUALITY MANAGEMENT PROCEDURE Issue No: Date : 00 JULY ‘13 G-SOP 7-03 AWARDING NEW / ADDITIONAL BUSINESS TO EXISTING SUPPLIERS Purchasing shall request suppliers to quote for new business as highlighted by G-SOP 7-02 Purchasing Management Procedure. Suppliers may be guided by Purchasing to meet and exceed targets set by finance. STA shall evaluate STFC and SPDS. Purchasing will present the scenario to the Cross Functional Team (Purchasing, STA, Launch Manager and Engineering) for discussion. Analysis and recommendations shall be presented to the Divisional Purchasing manager for approval. Short listed Supplier shall be informed through a nomination letter as may be required. The Functional Safety Representative shall be consulted for projects that are defined as Safety Critical. Design review takes place and design changes are mutually agreed between Methode and Supplier. During this meeting, supplier commits to meet set critical project milestones. Design review meeting minutes are prepared by Supplier. These shall be reviewed and approved by the Cross Functional Team. The STA manages this activity. Final approval and acceptance shall be done by the Engineering / Product Development Manager. Refer to Flowchart ‘C’ Supplier submits FOTs, PPAP parts and documentation as agreed during design review. This is managed through APQP by the STA. Part release is carried out according to the MANAGEMENT OF PPAP SAMPLES PROCEDURE. G-MQ 01 Printed Copies are Uncontrolled Retention period: Superseded Versions for 3 years Retention method: Soft Copy Page 5 of 9 Methode Electronics Inc. Issue No: SUPPLIER QUALITY MANAGEMENT PROCEDURE 00 JUNE ‘13 Date : G-SOP 7-03 FLOWCHART ‘B’ – Awarding New Business to Existing Suppliers RFQs New Projects / Running Change (G-MB35) Issue RFQ to Potential Suppliers (Buyer) Do not use supplier NO Is potential supplier TS 16949 certified? Is potential supplier ISO 19001 certified? NO YES End Customer allow Non ISO / TS16949? Suppliers NO YES YES What is the supplier’s latest performance rating? Is Customer concession approved? YES C or BOH Request Customer concession Refer to Flowchart ‘D’ NO Do not use supplier A or B Customer Directed Define responsibility matrix (RASIC) Customer & Supplier & MEM Is Supplier directed by Customer? Methode Chosen Methode Responsibility Who is responsible for PPAP? Documentation required for Release Carried Over from other Methode Approved Suppliers Catalogue / Off the Shelf Customer Responsibility - Supplier Packaging Data Sheet (Buyer) - Supplier Packaging Data Sheet (as applicable) - Certificate of Conformity - Other documents – As per Customer requirements (To confirm with Launch Manager / Customer Specific Requirements) (Refer to Table A) - STFC - Supplier Packaging Data Sheet - PPAP level 3 (Carry over from other Methode plant) (Buyer) (Buyer) Customised Components - STFC - Supplier Packaging Data Sheet - PPAP Level 3 (AEROSPACE / AUTO) - PPAP level 2 (NON AUTO) (Refer to Table A) (Buyer) Raw Materials - Supplier Packaging Data Sheet (supplier format may be allowed) - PSW/Certificate of Conformance - Information Data Sheet - Material Certificate - IMDS (only if used for Automotive) (Buyer) Receive Quotes (Buyer) Identify Potential Supplier to award Business (Buyer) Risk Assessment & Kick-off (Refer to PLP Phase 3: Gate Review Checklist & Sign-off – LM) Supplier Selection (Buyer / STA) Issue Supplier Nomination Letter – G-MB 51 (Buyer) Technical Design Review (Core Team) Issue P/O (Buyer) Monitor Project (Buyer / STA) Closure of Pending Issues before PPAP Milestone (Buyer / STA) G-MQ 01 Printed Copies are Uncontrolled Retention period: Superseded Versions for 3 years Retention method: Soft Copy Page 6 of 9 Methode Electronics Inc. SUPPLIER QUALITY MANAGEMENT PROCEDURE Issue No: 00 JULY ‘13 Date : G-SOP 7-03 FLOWCHART ‘C’ – SUPPORT TECHNICAL DESIGN REVIEW MEETING Organize & Support Technical Design review. Resp. STA Request a presentation from supplier highlighting proposals which will be discussed during design review. Supplier to submit G-MD92. Resp. STA Meet supplier and review design. Follow checklist G-MD 92 Resp. Buyer (as needed), SQA, Product Development, ME & Functional Safety Representative (as needed) Is design review concluded? Are both parties in agreement? NO Methode/ Supplier to review respective open issues and aim to close issues before next meeting. Resp. Buyer (as needed), SQA, Engineer Yes Supplier to compile design review minutes using document G-MD75. Resp. STA STA to distribute the design review document & G-MD92 to the team by e-mail. Resp. STA STA to ensure that the Design Review is signed / approved Resp. STA Update drawings, sign Supplier Technical Feasibility Study [STFC], approve Supplier Packaging Data Sheet [SPDS] Resp. ME, STA, Product Development STA to pass Technical design review document to Eng. Manager for signature/electronic approval and file in project folder. Resp. STA Issue Purchase order for tooling and PPAP parts. Resp. Buyer G-MQ 01 Printed Copies are Uncontrolled Retention period: Superseded Versions for 3 years Retention method: Soft Copy Page 7 of 9 Methode Electronics Inc. SUPPLIER QUALITY MANAGEMENT PROCEDURE 00 Issue No: JULY ‘13 Date : G-SOP 7-03 SUPPLIER MONITORING AND DEVELOPMENT The STA shall monitor Supplier performance and calculate evaluation scorecards. This is communicated to suppliers and Cross Functional Team. Supplier Ranking:‘A’ Ranking – Outstanding Supplier. ‘A’ status gives a Supplier increased opportunity to quote for new business over a ‘B’ rated Suppliers. ‘B’ Ranking – Good Supplier, Minor improvement may be requested from B rated suppliers depending on findings/issues. ‘C’ Ranking – Unacceptable Supplier. ‘C’ rated Suppliers will be asked to submit a corrective action plan which shall be listing all actions so as to ensure that the deficiencies that leaded to negative rating will not be repeated. This shall be reviewed and accepted by Methode STA. Unless this plan is received and accepted, a ‘C’ rated supplier shall not be allowed to quote for new business. Business on Hold (BOH) rated suppliers are managed through a Supplier Improvement Plan and are not allowed quoting for new business until performance improves to ‘A’ or ‘B’. If a supplier performance is repeatedly poor escalation procedure shown below is put in place. ‘C’ RATED SUPPLIERS – ESCALATION PROCESS FLOWCHART ‘D’ Supplier Rating (Quarterly) A,B Rating C / BOH Rating ‘A’ rated suppliers will be preferred when awarding new business, no actions are required from ‘B’ rated suppliers ‘C’ or BOH? ‘BOH’ Rated Review with Buyer and change supplier status to ‘BOH’ Supplier to present a plan of actions. Status ‘BOH’ ‘C’ Rated Supplier is to present a plan of actions. Status Amber. 4th Consecutive Negative Rating 3rd Consecutive Negative Rating 2nd Consecutive Negative Rating 1st time negative rating Critical review with Purchasing Manager and possible kick-off ‘Exit Strategy’. Critical review with Purchasing Manager and issue a concession signed by QAM & Purchasing to award new business to Supplier Was plan concluded? ‘BOH’ Rated Present rating ‘C’/BOH? Yes ‘C’ Rated No Change supplier status to Green Yes Was plan concluded? No Supplier cannot be awarded new business until plan is concluded Status Amber. Time frame for closure of issues within 3 Months G-MQ 01 Printed Copies are Uncontrolled Retention period: Superseded Versions for 3 years Retention method: Soft Copy Page 8 of 9 Methode Electronics Inc. SUPPLIER QUALITY MANAGEMENT PROCEDURE 00 Issue No: JULY ‘13 Date : G-SOP 7-03 INCOMING PRODUCT CONFORMITY TO REQUIREMENTS STA shall release components are per applicable divisional procedures. On release of the components, the SQA shall inspect components as per applicable divisional procedures. If a non-conformance to specification occurs, and these are determined to be significant in nature, SQA will quarantine stock and issue a concern to the Supplier. This is managed through an 8D report by SQA or Quality Engineering depending on Division affected. 5 Associated Documents / Standards Forms Critical Design Review Checklist Design Review Meeting Minutes Request For Quotation Package Supplier Nomination Letter Supplier Packaging Data Sheet Supplier Profile Document Supplier Request for Design/Process Change Form Supplier Technical Feasibility Commitment 6 Reference No. G-MD 92 G-MD 73 G-MB 100 G-MB 51 G-MW 133 G-MB 17 G-MB 35 G-MQ 54 Definitions BOH : Business On Hold FOT : First Off Tooling Parts IGD : Incoming Goods Department (Material Management & Logistics) IGI : Incoming Goods Inspection (Quality Assurance) ISIR : Initial Sample Inspection Report ME : Manufacturing Engineering MM&L : Material Management & Logistics Department NDA : Non Disclosure Agreement PPAP : Production Part Approval Process RASIC : Responsible - Approve - Support – Inform – Consul Chart RFQ : Request for Quotation SPDS : Supplier Packaging Data Sheet STA : Supplier Technical Assistant (Purchasing) STFC : Supplier Technical Feasibility Commitment SQA : Supplier Quality Assistant (Quality) G-MQ 01 Printed Copies are Uncontrolled Retention period: Superseded Versions for 3 years Retention method: Soft Copy Page 9 of 9